- - Explore the Community
SURFboard.com

Welcome to the SURFboard Community

Find answers to your questions
Stay up to date on the latest topics
Ask questions and help others

Ask your question

2,111 Topics
4,893 Replies
6,793 Members

Explore Our Products

Modems

Wi-Fi Modems

Voice Modems & Wi-Fi Modems

mAX-Mesh Systems

Extenders & Bridges

Modems
Wi-Fi Modems
Voice Modems & Wi-Fi Modems
mAX-Mesh Systems
Exteners & Bridges

Explore the Community

About the Community

Community Café

SURFboard University

Getting Started
Community Cafe
SURFboard University

Need more help?

Visit our support site for additional resources

Recently active
Categories
Help others

sehuanes69The Many

Modem - General

modem for optimum

What modems works with optimum? I have internet, telephone and cable with optimum

49 minutes ago

User101The Many

SBG10

SBG10 loses internet and restarts many times a day

Multiple times while using the internet (1-2 devices connected) the SBG10 restarts interrupting all connections. I have Xfinity and called them, the issue with with the SBG10. Attaching the diagnostics. Can something be done to stop the restarts? Is there a software upgrade available or do it need to replace it?

1 hour ago

JwzepThe Many

G34

Wifi loss g34

I have a G34 5g modem. For the past month I have had to reboot it daily. When the connection drops the modem light is blue every time. I did a factory reset and the modem was fine for five days but is now dropping wifi again. Is this a hardware or isp issue?

JwzepThe Many

Cd1515The Many

VPN supports for SBG8300

Should the SBG8300 support VPN or is there a way to add it?

13 hours ago

roattwThe Many

SB8200

SB 8200 Version number? And no support options?

I cant find a clear answer on versions for SB8200. Other questions have been asked but no clear answer. Need v3 as preferred for Spectrum. And am I correct that there is no way to contact Arris support unless you pay for the support tier? Thanks !

14 hours ago

Borders67The Many

S33

No Internet S33 Xfinity

Hi, we just got the Modem S33 with Mesh. We did a walkthrough with Xfinity to activate our Modem. They stated on their end that, it is showing we have service. We have a solid blue light, but when try to connect our devices it say connected but with no Internet. Please Help!!

16 hours ago

eegleThe Many

SB6190

Arris phone#

Does Arris have a phone number to contact their support?

20 hours ago

KPSDADThe Many

SBG7600AC2

Most websites won't load

I have Xfinity with the SBG7600AC2 modem router. Download speed is great but webpages are not loading. Netflix, Amazon and Facebook load just fine. Google searches work great but when I click on link it never loads. I’m not sure if the problem is with the router or Xfinity. I did a factory re-set but didn’t help. Anyone know what’s up? Thanks

22 hours ago

NerdyTThe Many

SURFboard Central Mobile App

Update Email?

Is it possible to update your email in the SURFboard Central app? Or do you have to create a new account? Changed my email address after a relationship went sour and trying to get everything up-to-date for everything that has my old email address. Any help would be appreciated.

22 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

232 topics
440 Replies

SB6183

43 topics
98 Replies

SB6190

93 topics
273 Replies

SB8200

258 topics
729 Replies

S33

142 topics
348 Replies

eMTA - Voice enabled Modem/Gateway

eMTA - General

31 topics
59 Replies

SBV2402

3 topics
7 Replies

SBV3202

6 topics
20 Replies

SVG2482AC

89 topics
177 Replies

T25

40 topics
78 Replies

Gateways

Cable modem and integrated Wi-Fi router

Gateways - General

146 topics
337 Replies

G34

165 topics
409 Replies

G36

180 topics
472 Replies

G54

9 topics
32 Replies

SBG10

74 topics
122 Replies

SBG6580-2

24 topics
50 Replies

SBG6950AC2

34 topics
49 Replies

SBG7400AC2

44 topics
109 Replies

SBG7600AC2

62 topics
117 Replies

SBG8300

198 topics
495 Replies

mAX - Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX Mesh Systems - General

17 topics
30 Replies

mAX DASH (WC4S)

2 topics
4 Replies

mAX Express (W122)

3 topics
2 Replies

mAX Mesh System (W121/W21)

43 topics
110 Replies

mAX PRO (W133/W31) and Plus (W130/W30)

50 topics
104 Replies

mAX W161 6E Mesh System

5 topics
6 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

39 topics
69 Replies

Installing my device with the mobile App

11 topics
33 Replies

Features and Services

10 topics
11 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

SURFboard Thruster™ W6B

2 topics
4 Replies

SURFboard W6U Extender

8 topics
29 Replies

Community Café

Off Topic

6 topics
11 Replies

Community Feedback

1 topic
1 Reply

SURFboard Products Feedback

7 topics
6 Replies

SURFboard Central App Feedback

2 topics
2 Replies

News & Updates

1 topic
10 Replies

sehuanes69The Many

Modem - General

modem for optimum

What modems works with optimum? I have internet, telephone and cable with optimum

49 minutes ago

User101The Many

SBG10

SBG10 loses internet and restarts many times a day

1 hour ago

JwzepThe Many

G34

Wifi loss g34

JwzepThe Many

Cd1515The Many

VPN supports for SBG8300

Should the SBG8300 support VPN or is there a way to add it?

13 hours ago

roattwThe Many

SB8200

SB 8200 Version number? And no support options?

14 hours ago

Borders67The Many

S33

No Internet S33 Xfinity

16 hours ago

eegleThe Many

SB6190

Arris phone#

Does Arris have a phone number to contact their support?

20 hours ago

KPSDADThe Many

SBG7600AC2

Most websites won't load

22 hours ago

NerdyTThe Many

SURFboard Central Mobile App

Update Email?

22 hours ago

Tweets by ARRIS

Leaderboard

The weekly leaderboard resets at midnight on Sundays. Now's your chance to take the lead!

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.