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Can use router through ethernet cable, but cannot activate for wireless (SB6183)

I am using an SB6183. Xfinity said I could use it, so I bought it to save some money.Xfinity app recognizes that I’m using it, and services are activated. I can get online via the ethernet cable, but cannot connect wirelessly. When I tried to activate the surfboard via the app, it was not listed. Rather, a link to an older app was suggested for me to download. This app is not available on my phone because the app is too outdated.Why can’t I activate it via a website browser? frustrated. Just want to connect my phone and xbox to my home internet.

19 minutes ago

perryboThe Many

G34 | G36

G34 DDNS Dynamic DNS update issue

September 2024 I ended Dynamic DNS service from dyndns (seemingly no longer working) and set up my G34 DDNS settings correctly with https://freedns.afraid.org/ To confirm it was working, I manually set an incorrect address at freedns.Then I disconnected the G34 coax (simulating a network outage) and reconnected. After some time freedns showed the correct address so the DDNS update that ran after the cable network was restored must have worked.But now, November 2024, Comcast has apparently once again renumbered the network. freedns does not have the new address, but retains the address from September. I can reach a host inside the G34 local network (at a remote location) so I have discovered the newly assigned IP address from Comcast. But freedns does not have it, so DDNS updates are not arriving.Is it possible the November 2023 firmware update which broke port forwarding has minimized DDNS updates in some way?Please tell me how often DDNS updates are sent, after power up?

2 hours ago

RogerRabbitThe Many

G34 | G36

https not longer available to login to G36

Hello allI installed a G36 a few months ago and when I would use 192.168.0.1 to login into the router I would get a screen saying a secure https connection is being established and I would see https in the URL. Now that screen has disappeared and I cannot manually type in https://192.168.01.I would like to re-enable the https connection. I’m on Xfinity. Any pointers would be appreciated!Thanks

5 hours ago

r1ckpr1m3The Certified

G54

G54 weak WI-Fi range, dropped connections

I’m very disappointed with the performance of my G54 wi-fi signals all around. My house is only 1600 square feet. G54 is centrally located. My devices constantly drop connections while inside the house, my HomePods drop their ability to connect and need to be reset once a week, my video doorbell, which has a hub only 50 feet away from the router with a direct line of site reports a weak signal and eventually disconnects itself within a day of reconnecting. Im about to swear off Arris products for good but hoping that my unit is perhaps defective. Any ideas?

215

6 hours ago

Dave104The Many

SB8200

Mid/high Split Modem sb8200

Mediacom is my ISP and they are doing an upgrade to their system that will disable all DOCSIS 3.0 modems. They now only list 2 modems as compatible with their service - Netgear CM2500 and CM3000. They seem to be promoting mid/high split technology. I would like to buy a Surfboard SB8200. My questions are: Will the SB8200 work with Mediacom? Does Arris sell any modems that are mid/high split capable?

252

6 hours ago

cullendale227The Many

G34 | G36

how do i connect my tv's to the internet

how do i connect my tv's to the internet and i have the G34 docsis 3.1 wi-fi cable modem

8 hours ago

jimmya57The Many

G34 | G36

g34-g36-64/can-no-longer-login-to-surfboard-router-g34-1110#comments

I have the same problem as listed here that was closed…there was no solution listed.. Does Arris just ignore there issues?? Does anyone have a solution to this problem???

8 hours ago

EricShultzThe Many

G54

G54 with W121

I have the G54 wifi/router and recently purchased the 2 pack of the mesh devices W121. Spent hours trying to get the W121 to work without success. Do I need to change a setting in the G54 unit to make this work? App keeps giving error codes which do not appear to provide answers.Please help.

124

8 hours ago

desktop4everThe Many

mAX® DASH (WC4S)

Using G34 modem with WC4T network mesh

I setup a G34 modem then later purchased a WC4T with 2 routers. After multiple cycles through the setup process I have the Modem wired to one of the WC4T with the second WC4T connected with no ethernet cables. All three have Wi-Fi enabled. I wasn’t able to have the Surfboard Central app connected to the WC4T and the G34 Modem at the same time. I don’t know if I would have been able to setup the system without a Computer to configure the G34 Modem and a Mobile device with the Surfboard app to configure the WC4T devices.It was frustrating to have continued failed attempts to setup a WC4T before realizing how to remove the G34 from the Surfboard app to get the WC4T to connect successfully. I then struggled connecting the second WC4T before only getting it to connect correctly without an ethernet cable attached.Pass → G34 wired to WC4T wireless to WC4TFail → G34 wired to both WC4TIt took multiple days of trial and error to get to this setup.Is this the optimal setup? I’ve tried to pu

234

8 hours ago

NateBThe Many

G34 | G36

How to Set Up VPN on G36

How do you set up a VPN with a G36?

19 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

344 topics
608 Replies

S33 | S34

313 topics
806 Replies

SB6183 | SB6190

232 topics
564 Replies

SB8200

465 topics
1202 Replies

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

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185 Replies

SBV2402 | SBV3202

12 topics
32 Replies

SVG2482AC

165 topics
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T25

66 topics
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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

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4 topics
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733 topics
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G54

74 topics
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SBG10

154 topics
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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

231 topics
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SBG8300

341 topics
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mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

22 topics
36 Replies

mAX® DASH (WC4S)

8 topics
19 Replies

mAX® (W21/W121) | mAX® Express (W11/W122)

70 topics
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67 topics
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mAX® Wi-Fi® 6E (W61/W161)

9 topics
20 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

40 topics
73 Replies

Installing my device with the mobile App

12 topics
34 Replies

Features and Services

13 topics
15 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

3 topics
11 Replies

W6U

11 topics
34 Replies

Community Café

Off Topic

17 topics
26 Replies

Community Feedback

9 topics
7 Replies

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12 topics
14 Replies

SURFboard Central App Feedback

5 topics
4 Replies

News & Updates

1 topic
11 Replies

zrtaborThe Many

SB6183 | SB6190

Can use router through ethernet cable, but cannot activate for wireless (SB6183)

19 minutes ago

perryboThe Many

G34 | G36

G34 DDNS Dynamic DNS update issue

2 hours ago

RogerRabbitThe Many

G34 | G36

https not longer available to login to G36

5 hours ago

r1ckpr1m3The Certified

G54

G54 weak WI-Fi range, dropped connections

215

6 hours ago

Dave104The Many

SB8200

Mid/high Split Modem sb8200

252

6 hours ago

cullendale227The Many

G34 | G36

how do i connect my tv's to the internet

how do i connect my tv's to the internet and i have the G34 docsis 3.1 wi-fi cable modem

8 hours ago

jimmya57The Many

G34 | G36

g34-g36-64/can-no-longer-login-to-surfboard-router-g34-1110#comments

I have the same problem as listed here that was closed…there was no solution listed.. Does Arris just ignore there issues?? Does anyone have a solution to this problem???

EricShultzThe Many

desktop4everThe Many

Using G34 modem with WC4T network mesh

234

8 hours ago

NateBThe Many

G34 | G36

How to Set Up VPN on G36

How do you set up a VPN with a G36?

19 hours ago

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