SURFboard Community

Need more help?

Visit our support site for additional resources

Recently active
Categories
Help others

SBG-10 Can't migrate account to new app.

My wifi has been seup for about two years now and I had no issues logging in with the old app. But now whatever I try, the new app doesn’t let me migrate because it thinks I’m not connected to the network even though I am. And the only other options are to “activate the network” which it has been for a while.

2 hours ago

Dcness01The Many

asked in SB8200

sb8200 hARD RESET OF MODEM

I AM JUST OUT OF WARRANTY AND MODEM HAS A DHCP PROBLEM. HOW TO RESET MODEM?

6 hours ago

Techie25The Many

asked in mAX® Wi-Fi® 6E (W61/W161)

Unable to set up Surfboard Max6E

This has been a terrible experience thus far. I have tried to set up the first main router and it took 3 hours for "connection" progress" . Then at nearly 100% says "We are experiencing an issue connecting with out back office". Edit: I tried 4 different Android devices and and my last shot before returning was an apple iPad. The apple.Ipad worked! Don't use android during set up, it will take days and then fail.

161

8 hours ago

AlanGomez123The Many

asked in S33 | S34

s33 need passwoed need it

I need the password to connect to Wifi

8 hours ago

cmack0The Many

asked in G34 | G36

G36 on Xfinity

I just bought a G36 yesterday, activated it on xfinity last night and multiple times today it has lost connectivity. Sometimes, the modem shows it is connected and has DNS and IP from xfinity but none of my home network PCs or devices have internet access. Other times it shows connected (solid blue light) yet I can’t get on the internet or even access the admin page to check status even though I my PC has wi-fi connectivity and can ping the management IP of the gateway. I’m tempted to return this and go back to my old modem. Is this thing really a piece of garbage or am I missing something?

171

8 hours ago

rudyj03The Many

asked in SVG2482AC

Disable DHCP SVG2482AC

I am trying to disable DHCP on my SVG2482AC router but I do not see the option anywhere. I bought this device on my own and got it activated by comcast. I see various other DHCP options like begining and end addresses, but no option to disable it entirely. It looks like I am running this software image: SVG2482AC_3.14p16s1_PROD_sey which from my understanding is Comcast’s custom firmware. Is there a way I can disable DHCP myself, perhaps by re-flashing the retail firmware somehow?

9 hours ago

Freedomforce87The Many

asked in S33 | S34

cant find my wifi logon s34 model

I can't find my wifi account after uploading s34. On my computer

10 hours ago

frenchm428The Many

asked in Installing my device with the mobile App

Add Satellite or Add Device is missing from App

I recently purchased a G54 and W133s. I was able to set up to the G54 without issue. When setting up the W133s, I’m in the Surfboard Central app, and the place where it is supposed to “Add Satellite” or “Add Device” is missing from the app. After many searches, I’m still empty handed. I can’t find it anywhere in the app, anywhere in the web interface, or anywhere in the community. The app on the box of the W133s directs me to Surfboard Central. Any help is greatly appreciated!

197

10 hours ago

SierramiradorThe Many

asked in G34 | G36

G34 appears connected to WIFI but no internet access

New G34 WIFI 2.4 and 5.0 both appear in mobile devices (laptop, iphones) WIFI settings, but no internet service is actually provided. I have: connected to GUI and GUI show devices are connected. connected via mobile app and ethernet. Modem is activated by Xfinity (Mediacomm) and they see it. Tried rebooting x3 - no change. Tried factory reset - no change. Bad WIFI Router? About to return this overly-expensive model...

241

10 hours ago

dwilliaThe Many

asked in Modem - General

Surfboard tech support/updates

Today I called Arris Surfboard Tech Support to inquire about updates for my SBG8300. The agent’s false and totally untrue answer: “Your Internet Provider provides updates for your Surfboard modem”. Thus insinuating that I am an ignorant buffoon, which I plan to deal with later. Question: How do I receive software updates for my modem?

13 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

402 topics

S33 | S34

419 topics

SB6183 | SB6190

272 topics

SB8200

545 topics

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

120 topics

SBV2402 | SBV3202

13 topics

SVG2482AC

193 topics

T25

75 topics

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

296 topics

G18 | G20

30 topics

G34 | G36

896 topics

G54

104 topics

SBG10

182 topics

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

261 topics

SBG8300

381 topics

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

25 topics

mAX® DASH (WC4S)

9 topics

mAX® (W21/W121) | mAX® Express (W11/W122)

80 topics

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

83 topics

mAX® Wi-Fi® 6E (W61/W161)

17 topics

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

45 topics

Installing my device with the mobile App

13 topics

Features and Services

15 topics

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

3 topics

W6U

12 topics

Community Café

Off Topic

22 topics

Community Feedback

11 topics

SURFboard Products Feedback

15 topics

SURFboard Central App Feedback

7 topics

News & Updates

2 topics

ElizabethTM13The Many

asked in SBG10

SBG-10 Can't migrate account to new app.

2 hours ago

Dcness01The Many

asked in SB8200

sb8200 hARD RESET OF MODEM

I AM JUST OUT OF WARRANTY AND MODEM HAS A DHCP PROBLEM. HOW TO RESET MODEM?

6 hours ago

Techie25The Many

asked in mAX® Wi-Fi® 6E (W61/W161)

Unable to set up Surfboard Max6E

161

8 hours ago

AlanGomez123The Many

asked in S33 | S34

s33 need passwoed need it

I need the password to connect to Wifi

cmack0The Many

rudyj03The Many

Disable DHCP SVG2482AC

9 hours ago

Freedomforce87The Many

asked in S33 | S34

cant find my wifi logon s34 model

I can't find my wifi account after uploading s34. On my computer

10 hours ago

frenchm428The Many

asked in Installing my device with the mobile App

Add Satellite or Add Device is missing from App

197

10 hours ago

SierramiradorThe Many

asked in G34 | G36

G34 appears connected to WIFI but no internet access

241

10 hours ago

dwilliaThe Many

asked in Modem - General

Surfboard tech support/updates

13 hours ago

Tweets by ARRIS

Leaderboard

30 points

17 points

15 points

15 points

15 points

28988 points

5005 points

3712 points

Where the Wild Pings Are

1001 points

TechRep

608 points

Cookie policy

Cookie settings

Welcome to the SURFboard Community

Explore Our Products

Explore the Community

Need more help?

Visit our support site for additional resources

Leaderboard

Popular Tags

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded