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Help others

jeffryerThe Many

SB8200

Can't log into GUI web portal on new SB8200; warranty shows expired

I recently purchased a SB8200 from Target. I’m unable to log into the web UI at 192.168.100.1. I initially signed in and set a password, but then couldn’t sign in after setting the password. I’ve tried resetting to factory defaults, but still can’t sign in. (It says incorrect password.) I called support and they said the unit is out of warranty, that I’d have to pay $40 for support. They advised that I email my receipt to support, which I did weeks ago with no response. Any recommendations on how to resolve these two issues? I’m assuming I’ll be told to factory reset which I’ve tried multiple times, but still can’t sign in using the default: admin/password

1 hour ago

LanceThe Many

SBG8300

SBG3800 Web Manager and Surfboard App not showing all connections

I recently installed an SBG3800. The Surfboard Web Manager only shows 9 connected devices; the Surfboard Central iOS app shows 0 connections. I can see all 12 connections on the Fing app. I have tried restarting the modem. Hardware Revision: 6Software Image Name:AR01.02.078.04_092820_711.NCS.10Firmware Version:01.02.078.04.NCSRDK-B-LLC:rdkb-20171127SDK:7.1Wi-Fi Driver:4.7.23.30.4.0

1 hour ago

YouteaThe Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W31 satellite Disconnected. Adding Failed After Factory Reset

After a year of using the W31 mesh, all a sudden, the satellite led turned red. I did a power cycle, the satellite turned back on, but couldn't connect to the main router.Then I did a factory reset on the satellite (holding reset button for 10 seconds). When it came back, I tried to add the satellite, its stuck on the "Connecting to your Satellite" screen. No matter how many times I tried (even reinstalling the app), the app can't find the satellite. Help.

3 hours ago

AOSThe Many

SBV2402 | SBV3202

Replacement adapter plug for Arris Surboard SBV3202 DOCIS 3.0

I’m searching for the replacement plug which has dual prongs to plug in back of modem. All searches bring up single prong plugs stating they’re compatible. Does anyone have suggestions?Thank you

3 hours ago

hstikeThe Many

Off Topic

Touchstone® CM8200 DOCSIS® 3.1 Cable Modem

Hello, I would like to know if you can help me change my Wi-Fi frequency from 5G to 2.4G. Thank you.

3 hours ago

IncjThe Many

SBG10

modern password not resetting and locked out on GUI web portal - SBG10

I tried to changed my password on GUI web portal but it didn’t work now I’m locked out. I already tried unplugging the cord and plugged it back in.

4 hours ago

captain_waferThe Many

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600AC2 OpenDNS setup

I tried configuring OpenDNS with my SBG7600AC2 gateway using the instructions provided. Under LAN settings, I checked the box to manually set the DNS addresses and them provided the primary and secondary DNS addresses for OpenDNS. The device restarted, I gave it plenty of time to take effect, etc. However, the test websites that OpenDNS is supposed to be filtering are not being filtered. My OpenDNS settings were working fine with the gateway that I owned previously (different brand/model).

4 hours ago

Harleyrider1The Many

S33 | S34

Fiber internet compatible with s34 modem

We have Cox Fiber internet. No coax cable just a ethernet connection coming out of the wall. Will the s34 work?

4 hours ago

Eric RoncesvallesThe Many

SB8200

need help to update my arris surfboard sb8200

Can anybody help me out how to update my modem

5 hours ago

BBCThe Many

Modem - General

ARRIS SURFboard cable modem

Recent purchased new ARRIS cable modem, It installed with a MAC and I have Windows 11. How to I correct this?

7 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

330 topics
568 Replies

S33 | S34

297 topics
760 Replies

SB6183 | SB6190

225 topics
554 Replies

SB8200

447 topics
1155 Replies

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

93 topics
180 Replies

SBV2402 | SBV3202

12 topics
32 Replies

SVG2482AC

159 topics
314 Replies

T25

64 topics
125 Replies

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

269 topics
572 Replies

G18 | G20

0 topics
0 Replies

G34 | G36

692 topics
1720 Replies

G54

66 topics
220 Replies

SBG10

147 topics
298 Replies

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

223 topics
466 Replies

SBG8300

333 topics
838 Replies

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

20 topics
33 Replies

mAX® DASH (WC4S)

7 topics
15 Replies

mAX® (W21/W121) | mAX® Express (W11/W122)

69 topics
177 Replies

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

66 topics
134 Replies

mAX® Wi-Fi® 6E (W61/W161)

9 topics
20 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

40 topics
73 Replies

Installing my device with the mobile App

12 topics
34 Replies

Features and Services

13 topics
15 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

3 topics
11 Replies

W6U

10 topics
33 Replies

Community Café

Off Topic

18 topics
27 Replies

Community Feedback

8 topics
6 Replies

SURFboard Products Feedback

12 topics
14 Replies

SURFboard Central App Feedback

5 topics
4 Replies

News & Updates

1 topic
11 Replies

LanceThe Many

SBG8300

SBG3800 Web Manager and Surfboard App not showing all connections

1 hour ago

YouteaThe Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W31 satellite Disconnected. Adding Failed After Factory Reset

3 hours ago

AOSThe Many

SBV2402 | SBV3202

Replacement adapter plug for Arris Surboard SBV3202 DOCIS 3.0

I’m searching for the replacement plug which has dual prongs to plug in back of modem. All searches bring up single prong plugs stating they’re compatible. Does anyone have suggestions?Thank you

3 hours ago

hstikeThe Many

Off Topic

Touchstone® CM8200 DOCSIS® 3.1 Cable Modem

Hello, I would like to know if you can help me change my Wi-Fi frequency from 5G to 2.4G. Thank you.

3 hours ago

IncjThe Many

SBG10

modern password not resetting and locked out on GUI web portal - SBG10

I tried to changed my password on GUI web portal but it didn’t work now I’m locked out. I already tried unplugging the cord and plugged it back in.

4 hours ago

captain_waferThe Many

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600AC2 OpenDNS setup

4 hours ago

Harleyrider1The Many

S33 | S34

Fiber internet compatible with s34 modem

We have Cox Fiber internet. No coax cable just a ethernet connection coming out of the wall. Will the s34 work?

4 hours ago

Eric RoncesvallesThe Many

SB8200

need help to update my arris surfboard sb8200

Can anybody help me out how to update my modem

5 hours ago

BBCThe Many

Modem - General

ARRIS SURFboard cable modem

Recent purchased new ARRIS cable modem, It installed with a MAC and I have Windows 11. How to I correct this?

7 hours ago

hss8392The Many

G34 | G36

G34 Ethernet slower than wifi

Ethernet is not updating to 1000mbps on web interface and reverts to 10. Tried cat5 and 6 wires. No difference and this is connected directly to port 1. Wifi is great but Ethernet is only at 90.

10 hours ago

Tweets by ARRIS

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