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Modems
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Voice Modems & Wi-Fi Modems
mAX® Mesh Systems
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stuck on 1 gig and upload to 40 mbps i have update with my isp 2 gig and up load to 300 mbps,i think it need firmware update
I have an ARRIS Surfboard mAX 6E W161 Tri-Band Mesh Wi-Fi 6E System. I’d like to add a second satellite to put in the basement to deal with the load of some gaming systems down there. What router will work as a satellite to add into an existing mesh system? (I tried to buy a second pair of W61s but the app didn’t recognize adding either of them into the existing network).
How can I change my WiFi name and password
How do I change the password for my Wi-Fi modem? My Internet provider is Xfinity and they said they cannot do it for me as the modem is not one of theirs. Thank you.
Hello, I have tried 20 different ways to connect to the Modem/Router with my Win 10 Laptop and does not recognize it. It works on everything else except my work laptop. PLEASE HELP
I keep getting this errors in the modem event log. How can they be fixed ? Sun Apr 27 10:36:03 2025 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:03 2025 5 RCS Partial Service;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:03 2025 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:03 2025 5 RCS Partial Service;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:04 2025 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:04 2025 5 RCS Partial Service;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:04 2025 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:04 2025 3 SYNC Timing Synchroniz
I just got my surfboard G20 set up and running. Can I go in somewhere to change the password? The app just doesn’t work for me at all. I had to have my cable company activate the modem/router on their end since the app won’t let me.
Trying to set up modem.
I cannot connect to support from the email you sent me; my product is still under warranty.
What is this Amazon Wi-Fi Simple Setup setting? Worth enabling? What is it for?
We decided to up-grade our service recently yesterday and purchased a new SB8200 from Amazon(shipped and sold from Amazon). In the add it clearly shows compatible with Altice optimum/ Altice Suddenlink. Very shortly after ordering I became aware after reading several post on reddit and other places that there is an issue with the V3 connecting on optimums networks that were previously Suddenlink, as is our area. However from what i also read is it was kind of a game of chance which version you get shipped from Amazon so we let he item ship and hoped for the best. It arrived today and unfortunately it is the V3 model. I know contacting amazon and trying to explain that i need a v1 or v2 would be an exercise in futility with my only option being return for a refund. However there was a sale going on and we were able to get it for $138 including tax which is a steep discount. I am curious if I reach out to Arris support regarding the version issue they might be able to help with a replace
For the last couple weeks, the top blue / download light is not lit...internet has been working fine. Sometimes the 2nd blue / send light is lit, sometime it is not...ISP says everything looks normal on their end (strong signal sent / received etc.) I have tried rebooting and same thing. Could the top blue light just be burnt out? Only had this for about a year...
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