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pdwright2The Many

SB8200

Parental Controls on Arris SBG7600AC2 cannot be set, misdirection and topic closure by Arris moderator

I have previously posted regarding this issue, and after a month, a moderator replied with an incomprehensible pair of sentences that did not address the issue (as described below), and then closed the topic to further replies (despite purportedly seeking clarification via reply).Here is the issue:“After logging into the Arris gateway, the parental controls page is greyed out and unusable, as described at this link:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7600AC2-Parental-Controls-Disabled/?l=en_US&fs=RelatedArticleThe unusable page is accompanied by a pop-up stating:“ARRIS recommends using the McAfee Secure Home Internet for Parental Control functions. Visit the ARRIS Android and APPLE Play stores for the Mobile Application to manage this service. Please refer to Secure Home Internet documentation at SURFboard.com for more information.” This message is, of course, somewhat difficult to parse, and references the nonexistent “APPLE Play store”When d

9 hours ago

Shugg24The Many

Modem - General

modem question

Is there a recent outage with the sbg6400 model from Arris?

9 hours ago

dmurimiworstellThe Many

SBG7600AC2

Parental Controls on Arris SBG7600AC2 cannot be set.

After logging into the Arris gateway, the parental controls page is greyed out and unusable, as described at this link:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7600AC2-Parental-Controls-Disabled/?l=en_US&fs=RelatedArticleThe unusable page is accompanied by a pop-up stating:“ARRIS recommends using the McAfee Secure Home Internet for Parental Control functions. Visit the ARRIS Android and APPLE Play stores for the Mobile Application to manage this service. Please refer to Secure Home Internet documentation at SURFboard.com for more information.” This message is, of course, somewhat difficult to parse, and references the nonexistent “APPLE Play store”When downloading the “McAfee Secure Home Internet” app onto my mobile phone (already ridiculous having to do this), I am met with a page asking for my Mcafee e-mail address. When I input my e-mail address, which is already associated with a Mcafee account, I get an error saying “Sorry, we couldn’t verify

11 hours ago

shannoncrowThe Many

SBG7400AC2

Unable to sign in to surfboard central app SBG7400AC2

It's been a long time since I have signed in to the surfboard app and now it won't let me sign in. What can I do that doesn't involve a factory reset?

11 hours ago

AshbyBThe Many

mAX PRO (W133/W31) and Plus (W130/W30)

How can I access the SURFboard MAX “ PC based admin login” instead of SOFTboard Central ?

How can I access the SURFboard MAX “ PC based admin login” instead of SOFTboard Central ?I want to be able to log in after a “factory reset”.

12 hours ago

vincinator44_2The Many

G36

G36 Constant Issues

Upgraded from a Linksys+modem to G36 about 3 months ago. Had 99.999% uptime with my previous setup. WiFi refuses device connectionWiFi not present (can’t see network). Sometimes 2.4G or 5G or bothNot internet (Wifi channels present, lan connected to computer)2.5Gb lan loses connection2.5Gb intermittent connection with switch (this may be a limitation of the G36 not designed to support this or not compatible with green specs) All issues are resolved with hard power reset. All of my equipment is not an issue (cat6 cable, multiple working switches, booming cable signal levels). Temperature controlled open area. I added an external fan and shroud to increase air flow though the G36 and this seems to reduce errors. 3+ hard resets per week is not acceptable. Do I have a faulty product or is this normal for the G36?

13 hours ago

alancThe Many

SB6190

Sb6190 internet and power lights are white

I just started to have issues with zoom connectivity being choppy.I restarted by Sb6190 and realized the online and power lights show green upon starting up to boot, however once everything is booted and online the lights are white. Is that normal now? I seem to be connected to internet and my ISP doesn’t see anything wrong.

13 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

159 topics
283 Replies

SB6183

34 topics
74 Replies

SB6190

78 topics
212 Replies

SB8200

192 topics
531 Replies

S33

105 topics
228 Replies

eMTA - Voice enabled Modem/Gateway

eMTA - General

28 topics
56 Replies

SBV2402

3 topics
7 Replies

SBV3202

5 topics
14 Replies

SVG2482AC

64 topics
130 Replies

T25

30 topics
61 Replies

Gateways

Cable modem and integrated Wi-Fi router

Gateways - General

133 topics
305 Replies

G34

112 topics
270 Replies

G36

131 topics
378 Replies

SBG10

58 topics
98 Replies

SBG6580-2

21 topics
43 Replies

SBG6950AC2

23 topics
30 Replies

SBG7400AC2

36 topics
83 Replies

SBG7600AC2

46 topics
81 Replies

SBG8300

154 topics
389 Replies

mAX - Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX Mesh Systems - General

16 topics
29 Replies

mAX DASH (WC4S)

2 topics
4 Replies

mAX Express (W122)

2 topics
2 Replies

mAX Mesh System (W121/W21)

37 topics
92 Replies

mAX PRO (W133/W31) and Plus (W130/W30)

39 topics
68 Replies

mAX W161 6E Mesh System

4 topics
3 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

34 topics
63 Replies

Installing my device with the mobile App

11 topics
33 Replies

Features and Services

9 topics
11 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

SURFboard Thruster™ W6B

1 topic
1 Reply

SURFboard W6U Extender

5 topics
19 Replies

Community Café

Off Topic

2 topics
8 Replies

Community Feedback

1 topic
1 Reply

SURFboard Products Feedback

3 topics
3 Replies

SURFboard Central App Feedback

2 topics
2 Replies

News & Updates

1 topic
5 Replies

pdwright2The Many

SB8200

connected to interent but led not showing online

Purchased the sbg8200 today... isp got me access to the internet... however my led for online is not green... constantly white. Help

5 hours ago

Shugg24The Many

Modem - General

modem question

Is there a recent outage with the sbg6400 model from Arris?

9 hours ago

dmurimiworstellThe Many

SBG7600AC2

Parental Controls on Arris SBG7600AC2 cannot be set.

11 hours ago

shannoncrowThe Many

SBG7400AC2

Unable to sign in to surfboard central app SBG7400AC2

It's been a long time since I have signed in to the surfboard app and now it won't let me sign in. What can I do that doesn't involve a factory reset?

11 hours ago

AshbyBThe Many

mAX PRO (W133/W31) and Plus (W130/W30)

How can I access the SURFboard MAX “ PC based admin login” instead of SOFTboard Central ?

How can I access the SURFboard MAX “ PC based admin login” instead of SOFTboard Central ?I want to be able to log in after a “factory reset”.

12 hours ago

vincinator44_2The Many

G36

G36 Constant Issues

13 hours ago

alancThe Many

SB6190

Sb6190 internet and power lights are white

13 hours ago

ketchumjThe Many

SB8200

sb8200 wont power up

MY SB8200 will not power up the front lights when plugged in. The Modem was working, and then stopped after a storm. the cable tech said the modem was inoperative and installed a replacement modem. I am looking to get the SB8200 replaced under warranty and the ruckus website says the S/N does not exist, but it exists on the arris website.How do I get a replacement modem under warranty?Thanks!

14 hours ago

YardlyThe Many

SB8200

SB8200 - Successful Set-Up but No Internet...

I just purchased the SB8200 modem for my work computer. Installation & activation through Xfinity seemed to go well. All lights on the modem are doing what they should, & my computer indicates that I’m connected to the internet, but I can’t access anything on the internet…. I called ARRIS tech support, but no help…Any ideas for a simple solution before I return this thing??Thanks!

17 hours ago

bedge117The Many

SBG7400AC2

SBG 7400 AC2 Public Static IP setup

I recently purchased an SBG7400AC2 Modem for a Public Static IP. It was one of 4 modems approved by my Cable Provider when purchasing a static IP.I was given a gateway IP, Netmask, Device IP, and DNS servers.I was told by the cable company that I do not change the WAN settings and to leave it on DHCP. I thought this was odd because I thought the Static IP was on the WAN side, but anyway, When I try to set up a network using the provided public IP, I get an error message saying it was not a private IP address range, and I needed to use 172., 192., 10., etc… Am I receiving bad information from the Cable company or is there something else I need to do?My goal is to set my Unifi Dream Machine Pro to the Public IP address provided. I have tried pretty much everything I can think of. I even put the static info on the UDM-Pro and set the modem to bridge mode, but no luck. Thanks in advance!

18 hours ago

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