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PhilipAkonomThe Many

S33 | S34

Serial Number Label is Unreadable

I have an Arris S33v2 modem with an unreadable serial number. The label on the bottom of the modem is damaged, and the serial number and MAC address have been obliterated. I cannot login to the modem directly, as the old default password “password”

9 hours ago

nchlThe Many

G34 | G36

Model and Serial # don't match when I go to register.

Say’s my G34 and serial number don’t match when I go to register the product.

9 hours ago

Neil ThelenThe Many

G34 | G36

G34 Surfboard Modem/Router in one

New G34 Surfboard Modem/Router all in one, bought today. For some reason, the wifi works, but the ethernet connection only show up as “Unidentified network. No internet access” i can’t even use the faster ethernet port connection...any ideas?

ChristoThe Many

I have been working with Spectrum regarding internet drops. Spectrum Rep. suggested that the modem/router needs an update. Spectrum cannot update the software on any other modem then theirs. Is there an update for this model? Has anyone else had thi

141

9 hours ago

Marcos RuvalcabaThe Many

G34 | G36

Surfboard Central App Does not Block anything

This app has got to be the worst app. I have the G36 and parental controls do not work. My kids can still access anything even when everything is blocked and activated so their devices should not be able to access the internet. It’s crazy. The web ve

9 hours ago

SteveFLThe Many

G54

Wifi not working

I just set up a new G54 modem and the WiFi is not working. It’s not broadcasting any signals. I have Xfinity service and it’s showing I’m connected. My computer is connected via Ethernet and it’s working. Does anyone know what could be the problem?

9 hours ago

SheenaM84The Many

G18 | G20

G20 - devices don't connect

I just switched and updated to the G20 modem/router. I have been able to connect my phone to it but no other devices are able to connect. When I look on the dashboard, it only shows my phone. The password is correct but it won't connect. How do I fi

10 hours ago

BmwpowerThe Many

G18 | G20

G20: Issues with Location Services on betting sites

I installed a brand new G20. Since then I've been having issues with location services on betting sites but only on my desktop. Rebooting the gateway fixes the issues for a little bit of time but eventually the issue returns. Its happens on multip

101

10 hours ago

sargent knuckleThe Certified

S33 | S34

S33v3

Hello everyone, does anyone have any idea what this means ? When i go onto my router webpage( optimum is the cable provider) and go on the downstream connection page, which shows many channels, the latest is it says i am on channel 159 and it show a

KylerFThe Many

Hello, we have a SBG8300.I got a new phone and the surfboard central app has me starting over with set up, but it claims it doesn't support my model and directs me to the other surfboard app. The other surfboard apps needs a log in, and I can only ge

17 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

451 topics

S33 | S34

509 topics

SB6183 | SB6190

288 topics

SB8200

623 topics

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

120 topics

SBV2402 | SBV3202

13 topics

SVG2482AC

214 topics

T25

80 topics

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

312 topics

G18 | G20

75 topics

G34 | G36

1039 topics

G54

128 topics

SBG10

201 topics

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

289 topics

SBG8300

423 topics

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

27 topics

mAX® DASH (WC4S)

10 topics

mAX® (W21/W121) | mAX® Express (W11/W122)

93 topics

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

91 topics

mAX® Wi-Fi® 6E (W61/W161)

22 topics

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

51 topics

Installing my device with the mobile App

14 topics

Features and Services

16 topics

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

4 topics

W6U

12 topics

Community Café

Off Topic

28 topics

Community Feedback

12 topics

SURFboard Products Feedback

20 topics

SURFboard Central App Feedback

7 topics

News & Updates

2 topics

PhilipAkonomThe Many

S33 | S34

Serial Number Label is Unreadable

9 hours ago

nchlThe Many

G34 | G36

Model and Serial # don't match when I go to register.

Say’s my G34 and serial number don’t match when I go to register the product.

9 hours ago

Neil ThelenThe Many

G34 | G36

G34 Surfboard Modem/Router in one

444

9 hours ago

Marcos RuvalcabaThe Many

G34 | G36

Surfboard Central App Does not Block anything

SteveFLThe Many

SheenaM84The Many

G20 - devices don't connect

10 hours ago

BmwpowerThe Many

G18 | G20

G20: Issues with Location Services on betting sites

101

10 hours ago

sargent knuckleThe Certified

KylerFThe Many

ciarroraThe Many

AC Power issue SB8200

Internet just stopped, but it’s not the ISP. The modem Power light goes green then off and all the lights cycle on and off. This happens repeatedly. I have unplugged, reset, tried a new outlet. Could it be the AC unit that’s not getting the power to

17 hours ago

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