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Workaround: Accessing the Cable Modem Status PageF.A.Q.

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem. NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router. Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address. Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings. Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0 Default Gateway or Router: 192.168.100.1 DNS addresses are not needed to access the modem’s status page Save the WAN settings. Browse to 192.168.100.1 with th

796917

3 hours ago

zrtaborThe Many

SB6183 | SB6190

Can use router through ethernet cable, but cannot activate for wireless (SB6183)

I am using an SB6183. Xfinity said I could use it, so I bought it to save some money.Xfinity app recognizes that I’m using it, and services are activated. I can get online via the ethernet cable, but cannot connect wirelessly. When I tried to activate the surfboard via the app, it was not listed. Rather, a link to an older app was suggested for me to download. This app is not available on my phone because the app is too outdated.Why can’t I activate it via a website browser? frustrated. Just want to connect my phone and xbox to my home internet.

3 hours ago

Tiny_Tim4The Many

SB8200

How to update the user Name on http://192.168.100.1?

I was able to locate how to update my Password, however I would also like to change the user name to something other than simply “admin”. Where is there a link to accomplish a user name update?

3 hours ago

jadolfinoThe Many

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600ac2 Slow Wifi

Cannot get faster that 50Mbps speeds from my SBG7600ac2 Wifi. Wired ports are at 600Mbps. Does anyone have any suggestions/Ideas.

3812

3 hours ago

alpalmerThe Many

G34 | G36

G36 -blocking scanner

I have just installed a G36 to replace an old Linksys. Everything is working fine except my vuescan scanning software. It cannot find my Canon MB5120. Everything else is the same. I have a Dell G15 computer running Windows 11. Everything up to date. Everything is the same except the router. I have other scanner software that finds the scanner and works fine. The author of the vuescan software says that the router is blocking access for the software but offered no additional help. I have a little knowledge and experience with computers but don’t know how to go about fixing this.

156

3 hours ago

clojacksThe Many

SB6183 | SB6190

Upstream LED light on the modem is white - SB6190

I have about a 5 year old SB6190. Downstream light is bright blue, but my upstream light is either white or out. I contacted my provider and everything shows fine on their end….download of 500 MBPS and upload of 25 MBPS. Is it possible my upload LED has burnt out. I rebooted it and the green LED is flashing as it powers back up, but the download light goes to Blue and the Upload light appears white when it is back on line. Is my modem going?

152

4 hours ago

thenewhaThe Many

G34 | G36

G36 Apple Device Workaround

So here’s a bit of weirdness. Just bought a G36 and everything seemed fine. I gave the “Primary Home” 2.4GHz and 5GHz SSID’s the same names and passwords as the old modem, so all my devices should all automatically connect without having to select a new network and enter passwords. Or so I thought. After a few minutes I realized all my PC’s and Ring devices were connected and sending/receiving data, but none of my Apple devices were. They showed as connected to the old (same as new) SSID names, but no data. This was simultaneous with my PC’s and Ring devices sending/receiving data. I tried forgetting the networks and re-entering passwords on the Apple devices, nothing worked. Out of desperation, I tried using the two “Guest” SSID’s and all the Apple devices connected with data. I honestly don’t know or understand why it worked, but it did. Just thought I’d share.

123

4 hours ago

perryboThe Many

G34 | G36

G34 DDNS Dynamic DNS update issue

September 2024 I ended Dynamic DNS service from dyndns (seemingly no longer working) and set up my G34 DDNS settings correctly with https://freedns.afraid.org/ To confirm it was working, I manually set an incorrect address at freedns.Then I disconnected the G34 coax (simulating a network outage) and reconnected. After some time freedns showed the correct address so the DDNS update that ran after the cable network was restored must have worked.But now, November 2024, Comcast has apparently once again renumbered the network. freedns does not have the new address, but retains the address from September. I can reach a host inside the G34 local network (at a remote location) so I have discovered the newly assigned IP address from Comcast. But freedns does not have it, so DDNS updates are not arriving.Is it possible the November 2023 firmware update which broke port forwarding has minimized DDNS updates in some way?Please tell me how often DDNS updates are sent, after power up?

9 hours ago

RogerRabbitThe Many

G34 | G36

https not longer available to login to G36

Hello allI installed a G36 a few months ago and when I would use 192.168.0.1 to login into the router I would get a screen saying a secure https connection is being established and I would see https in the URL. Now that screen has disappeared and I cannot manually type in https://192.168.01.I would like to re-enable the https connection. I’m on Xfinity. Any pointers would be appreciated!Thanks

11 hours ago

r1ckpr1m3The Certified

G54

G54 weak WI-Fi range, dropped connections

I’m very disappointed with the performance of my G54 wi-fi signals all around. My house is only 1600 square feet. G54 is centrally located. My devices constantly drop connections while inside the house, my HomePods drop their ability to connect and need to be reset once a week, my video doorbell, which has a hub only 50 feet away from the router with a direct line of site reports a weak signal and eventually disconnects itself within a day of reconnecting. Im about to swear off Arris products for good but hoping that my unit is perhaps defective. Any ideas?

225

12 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

344 topics
609 Replies

S33 | S34

313 topics
806 Replies

SB6183 | SB6190

232 topics
566 Replies

SB8200

465 topics
1203 Replies

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

96 topics
185 Replies

SBV2402 | SBV3202

12 topics
32 Replies

SVG2482AC

165 topics
323 Replies

T25

66 topics
129 Replies

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

272 topics
583 Replies

G18 | G20

4 topics
5 Replies

G34 | G36

734 topics
1829 Replies

G54

74 topics
245 Replies

SBG10

154 topics
323 Replies

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

231 topics
490 Replies

SBG8300

341 topics
866 Replies

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

22 topics
36 Replies

mAX® DASH (WC4S)

8 topics
19 Replies

mAX® (W21/W121) | mAX® Express (W11/W122)

70 topics
179 Replies

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

67 topics
135 Replies

mAX® Wi-Fi® 6E (W61/W161)

9 topics
20 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

40 topics
73 Replies

Installing my device with the mobile App

12 topics
34 Replies

Features and Services

13 topics
15 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

3 topics
11 Replies

W6U

11 topics
34 Replies

Community Café

Off Topic

17 topics
26 Replies

Community Feedback

9 topics
7 Replies

SURFboard Products Feedback

12 topics
14 Replies

SURFboard Central App Feedback

5 topics
4 Replies

News & Updates

1 topic
11 Replies

zrtaborThe Many

SB6183 | SB6190

Can use router through ethernet cable, but cannot activate for wireless (SB6183)

3 hours ago

Tiny_Tim4The Many

SB8200

How to update the user Name on http://192.168.100.1?

I was able to locate how to update my Password, however I would also like to change the user name to something other than simply “admin”. Where is there a link to accomplish a user name update?

3 hours ago

jadolfinoThe Many

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600ac2 Slow Wifi

Cannot get faster that 50Mbps speeds from my SBG7600ac2 Wifi. Wired ports are at 600Mbps. Does anyone have any suggestions/Ideas.

3812

3 hours ago

alpalmerThe Many

G34 | G36

G36 -blocking scanner

156

3 hours ago

clojacksThe Many

SB6183 | SB6190

Upstream LED light on the modem is white - SB6190

152

4 hours ago

thenewhaThe Many

G34 | G36

G36 Apple Device Workaround

123

4 hours ago

perryboThe Many

G34 | G36

G34 DDNS Dynamic DNS update issue

9 hours ago

RogerRabbitThe Many

G34 | G36

https not longer available to login to G36

11 hours ago

r1ckpr1m3The Certified

G54

G54 weak WI-Fi range, dropped connections

225

12 hours ago

Dave104The Many

SB8200

Mid/high Split Modem sb8200

Mediacom is my ISP and they are doing an upgrade to their system that will disable all DOCSIS 3.0 modems. They now only list 2 modems as compatible with their service - Netgear CM2500 and CM3000. They seem to be promoting mid/high split technology. I would like to buy a Surfboard SB8200. My questions are: Will the SB8200 work with Mediacom? Does Arris sell any modems that are mid/high split capable?

272

12 hours ago

Tweets by ARRIS

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