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PandaThe Many

mAX® (W21/W121) | mAX® Express (W11/W122)

surfboard max w21 not updating

I bought 3 w21 mesh routers. Im on the latest version of the surfboard central app. My issue is every time is go to connect, the w21 starts to update in the app and never gets past the update part. It always fails everytime. I'm doing pass through from the at&t bgw320-500 router. Even the support were no help. Is there away to just bypass the update part? Any info is welcome thanks

1 hour ago

yenny0908The Many

SB8200

Modem SB8200 not working

Hello, nice to meet you. My SB8200 modem stopped working. I got home from work and when I looked up, I had no internet access and the modem's lights were off. I just bought it on January 30th.

1 hour ago

viktoreeThe Many

Modem - General

Arris SBG8300 was reset without my knowledge. Unknown password

My wi-fi stopped working a few days ago and I now see that my Arris modem has been RESET to factory settings out of the blue and I do not have the original password in order to reconfigure it to my settings.

11 hours ago

Sadiek81The Many

Modem - General

no internet connection

Need help my husband did a factory reset on our router which is TP link and now our modem won’t work which is an Arris and we have cox provider and we don’t know they user name or password we have no WiFi connection cox can’t help us they need to get in contact with Arris they said.

13 hours ago

Sadiek81The Many

Modem - General

modem issues

My husband reset the router to factory settings which is a TP link one and now our modem won’t work and our internet won’t connect. We have no WiFi connection through our internet service and Cox said we need the information from this modem provider

13 hours ago

Colirish23The Many

Modem - General

change user name and password

Change username and password on DG6450A/NA. I did it once but now I keep getting wrong user name/ password. I would like to change it on all my devices

23 hours ago

harikhk2000The Many

Modem - General

reset wifi pwd

Hello,Would like to reset the pwd for my wifiThanks,

213

1 day ago

JesseadeanThe Many

S33 | S34

Installing a new S33v2 modem and the default login settings won't work

So I just got a new s33 and I successfully registered it with my ISP provider. Now I am attempting to the device by changing the login from the default settings to personal settings. When I attempt to enter the default settings as they are in the manual i get an error message saying they are incorrect. Do I contact the ISP provider first or do I contact Arris for technical support?

1 day ago

JspfautzThe Many

Modem - General

I can not register

The model number and serial number do not match. I cant get anything done!

215

1 day ago

JewpaltzThe Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Device w130 fails at update firmware stage

I bought brand new routers from you and they are failing to initialize

1 day ago

Modems

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419 topics

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442 topics

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277 topics

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563 topics

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120 topics

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13 topics

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936 topics

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187 topics

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

268 topics

SBG8300

392 topics

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

25 topics

mAX® DASH (WC4S)

9 topics

mAX® (W21/W121) | mAX® Express (W11/W122)

83 topics

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87 topics

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18 topics

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47 topics

Installing my device with the mobile App

13 topics

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15 topics

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3 topics

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12 topics

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PandaThe Many

mAX® (W21/W121) | mAX® Express (W11/W122)

surfboard max w21 not updating

1 hour ago

viktoreeThe Many

Modem - General

Arris SBG8300 was reset without my knowledge. Unknown password

Sadiek81The Many

harikhk2000The Many

Hello,Would like to reset the pwd for my wifiThanks,

213

1 day ago

JesseadeanThe Many

S33 | S34

Installing a new S33v2 modem and the default login settings won't work

1 day ago

JspfautzThe Many

Modem - General

I can not register

The model number and serial number do not match. I cant get anything done!

215

1 day ago

JewpaltzThe Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Device w130 fails at update firmware stage

I bought brand new routers from you and they are failing to initialize

1 day ago

Tort279The Many

SB8200

arris sb8200v3 not showing up on phone.as internet

Arris sb2800v3 not showing up as home network on xfinity

121

1 day ago

Kathy LynnThe Many

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

reactivate 5g

I accidentally deactivated 5G which turned off internet. Can't login to enable. Model is SBG7600AC2

1 day ago

dnajonesThe Many

G34 | G36

G34 modem works but no longer extends service to cabana

I replaced my 2019 Arris C-129 with the new Arris G34. I get internet service in my house but no longer receive connectivity in my cabana which is where I work from home and need wi-fi. The old modem worked great for providing connectivity and wifi to my cabana, but Cox said my modem was too old. Any suggestions for getting connectivity before I need to work Monday morning? I appreciate your time and advice. Thank you!

161

2 days ago

Tweets by ARRIS

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