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vincinator44_2The Many

G36

G36 Constant Issues

Upgraded from a Linksys+modem to G36 about 3 months ago. Had 99.999% uptime with my previous setup. WiFi refuses device connectionWiFi not present (can’t see network). Sometimes 2.4G or 5G or bothNot internet (Wifi channels present, lan connected to computer)2.5Gb lan loses connection2.5Gb intermittent connection with switch (this may be a limitation of the G36 not designed to support this or not compatible with green specs) All issues are resolved with hard power reset. All of my equipment is not an issue (cat6 cable, multiple working switches, booming cable signal levels). Temperature controlled open area. I added an external fan and shroud to increase air flow though the G36 and this seems to reduce errors. 3+ hard resets per week is not acceptable. Do I have a faulty product or is this normal for the G36?

27 minutes ago

alancThe Many

SB6190

Sb6190 internet and power lights are white

I just started to have issues with zoom connectivity being choppy.I restarted by Sb6190 and realized the online and power lights show green upon starting up to boot, however once everything is booted and online the lights are white. Is that normal now? I seem to be connected to internet and my ISP doesn’t see anything wrong.

47 minutes ago

ketchumjThe Many

SB8200

sb8200 wont power up

MY SB8200 will not power up the front lights when plugged in. The Modem was working, and then stopped after a storm. the cable tech said the modem was inoperative and installed a replacement modem. I am looking to get the SB8200 replaced under warranty and the ruckus website says the S/N does not exist, but it exists on the arris website.How do I get a replacement modem under warranty?Thanks!

2 hours ago

YardlyThe Many

SB8200

SB8200 - Successful Set-Up but No Internet...

I just purchased the SB8200 modem for my work computer. Installation & activation through Xfinity seemed to go well. All lights on the modem are doing what they should, & my computer indicates that I’m connected to the internet, but I can’t access anything on the internet…. I called ARRIS tech support, but no help…Any ideas for a simple solution before I return this thing??Thanks!

4 hours ago

bedge117The Many

SBG7400AC2

SBG 7400 AC2 Public Static IP setup

I recently purchased an SBG7400AC2 Modem for a Public Static IP. It was one of 4 modems approved by my Cable Provider when purchasing a static IP.I was given a gateway IP, Netmask, Device IP, and DNS servers.I was told by the cable company that I do not change the WAN settings and to leave it on DHCP. I thought this was odd because I thought the Static IP was on the WAN side, but anyway, When I try to set up a network using the provided public IP, I get an error message saying it was not a private IP address range, and I needed to use 172., 192., 10., etc… Am I receiving bad information from the Cable company or is there something else I need to do?My goal is to set my Unifi Dream Machine Pro to the Public IP address provided. I have tried pretty much everything I can think of. I even put the static info on the UDM-Pro and set the modem to bridge mode, but no luck. Thanks in advance!

5 hours ago

ZlaxonThe Many

G34

Iphone Mirroring

Ive recently switched my modem to the G34 Ive been trying to Mirror my Iphone using Reflector Software which worked on previous Modems ive used but for some reason now switching to this modem The reflector broadcast isnt available. are there some settings i need to change to make this work?

7 hours ago

WCarpThe Many

Gateways - General

Data transfer rate of Surfboard SBG6580

I am not getting the data transfer rate of 300 Mbps that Spectrum says I’m supposed to get and they say it is because the modem. According to your website, the Surfboard SBG6580 cable modem has a maximum data transfer rate of up to 343 Mbps down. Saying up to 343 Mbps means anything above 0 to 343 Mbps! In some data transfer rate test tests in the past, I have gotten around 235-to around 258 Mbps down. Just a little while ago, it was only 153.1 Mbps down. Another issue is the lack of Technical Support for the product by the company! It seems Support is getting worse generally for things. In the past I have been able to call and speak to a person. Can’t it be done now?

14 hours ago

MrRedwoodThe Many

G34

G34 wifi disappears; wired cat cable still works

A month or so ago my G34 started getting flaky, and now it doesn’t last more than a day or so.After a while, all wifi channels simply disappear from all of my devices (two Macs, an iPhone, an Android tablet, an Amazon Kindle). Those devices call all still see other wifi access points, including xfinity’s semi-public ones.Meanwhile, my desktop Mac is also connected directly via a cat6 cable, and is still working great.Restarting the Gateway restores all access; but only restarting the “Wi-Fi Module” doesn’t help.I can’t see any place to see if my device needs a firmware update or something — is current information hidden somewhere in the 192.168.0.1 management panel?

17 hours ago

MJ MJMJThe Many

SVG2482AC

WHY IS SVG2482AC STILL ADVERTISED FOR XFINITY?

As of this week (9/18/23) my SVG2482AC is crashing on Xfinity multiple times daily. Comcast support told me that due to the well know (new to me) issues with the “PUMA 6” chipset it is now not supported, in fact, INCOMPATIBLE, with the Xfinity network. But check out this ad:https://www.arrismodem.com/svg2482ac/It clearly states for use with Xfinity! Do I get a refund or at least a credit from Arris for this? They are/were clearly “DUMPING” these guys with a defective chipset.What do you know about this? Thanks.

17 hours ago

mqw00058The Many

SBG7600AC2

vpn SBG7400AC2

I want to set up a vpn client with sbg7600. Does it allow to connect to any vpn server? If so. How should I set up it?

18 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

158 topics
283 Replies

SB6183

34 topics
74 Replies

SB6190

78 topics
212 Replies

SB8200

191 topics
528 Replies

S33

105 topics
228 Replies

eMTA - Voice enabled Modem/Gateway

eMTA - General

28 topics
56 Replies

SBV2402

3 topics
7 Replies

SBV3202

5 topics
14 Replies

SVG2482AC

64 topics
130 Replies

T25

30 topics
61 Replies

Gateways

Cable modem and integrated Wi-Fi router

Gateways - General

133 topics
305 Replies

G34

112 topics
270 Replies

G36

131 topics
378 Replies

SBG10

58 topics
98 Replies

SBG6580-2

21 topics
43 Replies

SBG6950AC2

23 topics
30 Replies

SBG7400AC2

36 topics
83 Replies

SBG7600AC2

44 topics
80 Replies

SBG8300

154 topics
389 Replies

mAX - Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX Mesh Systems - General

16 topics
29 Replies

mAX DASH (WC4S)

2 topics
4 Replies

mAX Express (W122)

2 topics
2 Replies

mAX Mesh System (W121/W21)

37 topics
92 Replies

mAX PRO (W133/W31) and Plus (W130/W30)

38 topics
68 Replies

mAX W161 6E Mesh System

4 topics
3 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

34 topics
63 Replies

Installing my device with the mobile App

11 topics
33 Replies

Features and Services

9 topics
11 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

SURFboard Thruster™ W6B

1 topic
1 Reply

SURFboard W6U Extender

5 topics
19 Replies

Community Café

Off Topic

2 topics
8 Replies

Community Feedback

1 topic
1 Reply

SURFboard Products Feedback

3 topics
3 Replies

SURFboard Central App Feedback

2 topics
2 Replies

News & Updates

1 topic
5 Replies

vincinator44_2The Many

G36

G36 Constant Issues

27 minutes ago

alancThe Many

SB6190

Sb6190 internet and power lights are white

47 minutes ago

ketchumjThe Many

SB8200

sb8200 wont power up

2 hours ago

YardlyThe Many

SB8200

SB8200 - Successful Set-Up but No Internet...

4 hours ago

bedge117The Many

SBG7400AC2

SBG 7400 AC2 Public Static IP setup

5 hours ago

ZlaxonThe Many

G34

Iphone Mirroring

7 hours ago

WCarpThe Many

Gateways - General

Data transfer rate of Surfboard SBG6580

14 hours ago

MrRedwoodThe Many

G34

G34 wifi disappears; wired cat cable still works

17 hours ago

MJ MJMJThe Many

SVG2482AC

WHY IS SVG2482AC STILL ADVERTISED FOR XFINITY?

17 hours ago

agropperThe Many

G34

What is the meaning of a ti_dhcp6c "critical" Event Log entry in a DG3450A?

I’m concerned about occasional short-term disconnections from the Internet (WiFi is off). The System Log is clean but the Event Log shows hundreds of entries like: ti_dhcp6c: 72001004-DHCPv6 Provision - 121 Retries Attempted with Last attempt at Fri Sep 22 23:19:42 2023 09/22/2023 23:21:49 Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 11381 times 09/22/2023 23:19:42 Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 120 Retries Attempted with Last attempt at Fri Sep 22 23:17:52 2023 09/22/2023 23:19:42 Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 11380 times 09/22/2023 23:17:52 Critical

18 hours ago

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