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JMEDThe Many

G34 | G36

Manage Wi-Fi on G36

On my new G34 how do you get into the Surfboard App to configure or manage wifi?

26 minutes ago

cbattenThe Many

G34 | G36

G36 Smart Device keep dropping off.

I cannot connect to support from the email you sent me; my product is still under warranty.

18 hours ago

drichardson2864The Many

S33 | S34

S33 bad after less than 3 years?

I bought an S33 less than 3 years ago. Recently was troubleshooting a slow internet issue and rebooted my modem by unplugging it for a minute. When I plugged back in, it never connected to the internet again (green flashing light). I has my ISP come out today and they replaced all the cables and still were unable to get my modem to connect. The tech said modems typically last only 2 years and that mine may not have the latest firmware update or is just gone bad. He installed a different modem which connected immediately. Is it true this modem could have gone bad after less than 3 years of use? It’s out of warranty now, so I’m unsure what else I can do to validate if it truly is bad or not.

241

19 hours ago

Steeltiger1The Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to add satellite on SBC app in w133

Surfboard app won't let me add additional satellites to my w133 mesh system. I have looked through all the previous questions like mine and the only thing that anyone says is to reinstall the app. I've done that over 20 times and 20% of the time I have to completely reinstall my network. This app doesn't work! Is there anyone out there with intelligent rational answers that don't involve the delete and reinstall the app ?

19 hours ago

jameslacey6The Many

G34 | G36

Unable to connect the printer with G34

I bought this new Modem Wi Fi last Saturday. I have gotten all my devices up and running except my HP5530 Printer. HP tells me I need to change the MAC address on the Modem Wi Fi because the printer cannot log onto the new Wi Fi network. The Geek Squad spent hours and couldn’t get the printer connected. Can someone tell me how to change the MAC address?

20 hours ago

SusanGuigleyThe Many

G54

how to port forward on surfboard G54

Steps to port forward on surfboard G54 and is there a way to protect personal data. Need specific ports for cameras

20 hours ago

slang1272The Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to Set up Satellite on W130

I am trying to set up the W130 using Surfboard Central. And am experiencing the following:Surfboard Central App doesn’t retain settings on main router. Every time I open the app it attempts to walk me through set again and again. During setup the app stalled and crashed while trying to add the satellite. I have yet to get the satellite working.Things I have done so far:Tried set up on both android and iphone devices. Factory reset router and went through setup again….and again. Cleared cache/data in the app. This sometimes allows me to get to the management screen, but no devices appear connected to the router, despite there being more than 20 connected devices. If I try to go through the Add Satellite setup, the app stalls and ultimately crashes. What in the heck can I do to either get these routers working properly? Or, what is my recourse for warranty replacement or refund?

171

20 hours ago

briand805The Many

SB8200

SB8200v3 Suddenlink/Optimum footprint compatibility.

We decided to up-grade our service recently yesterday and purchased a new SB8200 from Amazon(shipped and sold from Amazon). In the add it clearly shows compatible with Altice optimum/ Altice Suddenlink.Very shortly after ordering I became aware after reading several post on reddit and other places that there is an issue with the V3 connecting on optimums networks that were previously Suddenlink, as is our area. However from what i also read is it was kind of a game of chance which version you get shipped from Amazon so we let he item ship and hoped for the best. It arrived today and unfortunately it is the V3 model. I know contacting amazon and trying to explain that i need a v1 or v2 would be an exercise in futility with my only option being return for a refund. However there was a sale going on and we were able to get it for $138 including tax which is a steep discount. I am curious if I reach out to Arris support regarding the version issue they might be able to help with a replace

172

21 hours ago

jcencisoThe Many

Wi-Fi Modems - General

Ethernet ports not working sgb6580

They were working fine, and then they just stop transferring data

21 hours ago

cbattenThe Many

G34 | G36

Need help purchasing a new modem since the G36 was a disaster

I returned this modem shortly after I got it, and over a year later, it still does not work. I would love to get another modem from you all, but I do not trust the company anymore. Please get in touch with me before I seek another company.

21 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

388 topics

S33 | S34

402 topics

SB6183 | SB6190

262 topics

SB8200

535 topics

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

119 topics

SBV2402 | SBV3202

13 topics

SVG2482AC

189 topics

T25

74 topics

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

292 topics

G18 | G20

26 topics

G34 | G36

853 topics

G54

98 topics

SBG10

174 topics

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

251 topics

SBG8300

376 topics

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

24 topics

mAX® DASH (WC4S)

9 topics

mAX® (W21/W121) | mAX® Express (W11/W122)

76 topics

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

78 topics

mAX® Wi-Fi® 6E (W61/W161)

11 topics

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

43 topics

Installing my device with the mobile App

12 topics

Features and Services

13 topics

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

3 topics

W6U

12 topics

Community Café

Off Topic

21 topics

Community Feedback

11 topics

SURFboard Products Feedback

14 topics

SURFboard Central App Feedback

7 topics

News & Updates

2 topics

JMEDThe Many

G34 | G36

Manage Wi-Fi on G36

On my new G34 how do you get into the Surfboard App to configure or manage wifi?

26 minutes ago

cbattenThe Many

G34 | G36

G36 Smart Device keep dropping off.

I cannot connect to support from the email you sent me; my product is still under warranty.

18 hours ago

drichardson2864The Many

S33 | S34

S33 bad after less than 3 years?

241

19 hours ago

Steeltiger1The Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to add satellite on SBC app in w133

19 hours ago

jameslacey6The Many

G34 | G36

Unable to connect the printer with G34

20 hours ago

SusanGuigleyThe Many

G54

how to port forward on surfboard G54

Steps to port forward on surfboard G54 and is there a way to protect personal data. Need specific ports for cameras

20 hours ago

slang1272The Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to Set up Satellite on W130

171

20 hours ago

briand805The Many

SB8200

SB8200v3 Suddenlink/Optimum footprint compatibility.

172

21 hours ago

jcencisoThe Many

Wi-Fi Modems - General

Ethernet ports not working sgb6580

They were working fine, and then they just stop transferring data

21 hours ago

cbattenThe Many

G34 | G36

Need help purchasing a new modem since the G36 was a disaster

21 hours ago

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