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Help others

AjlThe Many

G34

G34 setup

I got a new router, but I have received no instructions on how to set it up.

5 hours ago

AMTZThe Many

SBG10

GH56The Many

S33

Need to Return Arris S33 modem

Hi! I need to return the Arris S33 modem that I bought a week or so ago. How do I do that? And FYI, I already opened it unfortunately because I realized I bought the wrong product afterwards. Thank you for your help and time!

7 hours ago

MySCun4meThe Many

SURFboard Products Feedback

Wi-Fi password for the Model# TM502G

I need to find out what the WiFi password and network security key are for the router I am using. It’s Model# is TM50G/TW-0718096 and the P/N is TMO2DH1G5.

7 hours ago

a6r5n123The Many

G36

Port forwarding not working - G36

I set port forwarding up on my G36 and when I hit save, it goes back and shows it was created but everything is 0.I edit it and sure enough, everything is 0. It doesn’t appear to be saving. I deleted the record and tried it again and got the same result.I’m trying to forward 5001 external and internal ports.

7 hours ago

AzpjstangThe Many

SBG7400AC2

ARRIS Surfboard SBG7409AC2p has changed SSID to ARRIS-0000 and has no internet.

SSID changed to ARRIS-0000 and internet is lost. Have done multiple hard resets which haven't worked. I haven't been able to use 198.162.0.1 either. I can't get anything working through the app either.

7 hours ago

bastienCThe Many

Modem - General

how to find my password

Hi, I’m trying to enter my WiFi interface to allow my repeater since I cannot connect it to my new WiFi network. The name is “admin” but I cannot find out what is the password I should use. Can you help please?

8 hours ago

admin12The Many

SBG8300

SBG8300 - Firewall attempts and 1% packet loss

I noticed that in my firewall logs there are a lot of attempts. Not sure if this is normal or not but I have also been having issues with upload packet loss where I usually have 1% or less than 1% upload packet loss. Sometimes it can be worse, however I thought maybe if there is a lot of resources used on the firewall, then some packets may be getting dropped. Been having this issue for a while now. I use ethernet and also got a new line going to my house. I saw online that the SBG8300 has a puma 7 chipset which is defective, however I’m not sure if this is linked to my 1% packet loss at all. Here is an example of my firewall log: (this is just from a few hours after i hard reset the modem from the button on the back) FW.IPv6 INPUT drop 522 attempts 11/24/2023 05:11:23 Firewall Blocked FW.IPv6 FORWARD drop 273 attempts 11/24/2023 05:05:47 Firewall Blocked FW.IPv6 INPUT drop 9 attempts 11/24/2023 04:58:01 Firewall Blocked My upstream power levels are around

9 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

226 topics
435 Replies

SB6183

43 topics
98 Replies

SB6190

91 topics
270 Replies

SB8200

254 topics
724 Replies

S33

140 topics
341 Replies

eMTA - Voice enabled Modem/Gateway

eMTA - General

31 topics
59 Replies

SBV2402

3 topics
7 Replies

SBV3202

6 topics
20 Replies

SVG2482AC

88 topics
177 Replies

T25

40 topics
78 Replies

Gateways

Cable modem and integrated Wi-Fi router

Gateways - General

146 topics
332 Replies

G34

163 topics
402 Replies

G36

173 topics
462 Replies

G54

7 topics
31 Replies

SBG10

73 topics
120 Replies

SBG6580-2

24 topics
50 Replies

SBG6950AC2

34 topics
49 Replies

SBG7400AC2

44 topics
108 Replies

SBG7600AC2

61 topics
114 Replies

SBG8300

196 topics
481 Replies

mAX - Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX Mesh Systems - General

17 topics
30 Replies

mAX DASH (WC4S)

2 topics
4 Replies

mAX Express (W122)

3 topics
2 Replies

mAX Mesh System (W121/W21)

43 topics
110 Replies

mAX PRO (W133/W31) and Plus (W130/W30)

50 topics
104 Replies

mAX W161 6E Mesh System

5 topics
6 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

37 topics
68 Replies

Installing my device with the mobile App

11 topics
33 Replies

Features and Services

10 topics
11 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

SURFboard Thruster™ W6B

1 topic
3 Replies

SURFboard W6U Extender

7 topics
29 Replies

Community Café

Off Topic

5 topics
11 Replies

Community Feedback

1 topic
1 Reply

SURFboard Products Feedback

7 topics
6 Replies

SURFboard Central App Feedback

2 topics
2 Replies

News & Updates

1 topic
10 Replies

AjlThe Many

G34

G34 setup

I got a new router, but I have received no instructions on how to set it up.

5 hours ago

AMTZThe Many

SBG10

SBG10 wont connect to the internet

6 hours ago

ElizabethMathernSuisunThe Many

SBG8300

Xfinity internet with SBS8300 - how to extend signal?

7 hours ago

Joe NolanThe Many

SB8200

Who changes the default login password on the sb8200

If I install new sb8200 cable modem, who changes the login password to modem when done?does the cable company do that or do i changed it from default?

7 hours ago

GH56The Many

S33

Need to Return Arris S33 modem

7 hours ago

MySCun4meThe Many

SURFboard Products Feedback

Wi-Fi password for the Model# TM502G

I need to find out what the WiFi password and network security key are for the router I am using. It’s Model# is TM50G/TW-0718096 and the P/N is TMO2DH1G5.

7 hours ago

a6r5n123The Many

G36

Port forwarding not working - G36

7 hours ago

AzpjstangThe Many

SBG7400AC2

ARRIS Surfboard SBG7409AC2p has changed SSID to ARRIS-0000 and has no internet.

7 hours ago

admin12The Many

SBG8300

SBG8300 - Firewall attempts and 1% packet loss

9 hours ago

jph57The Many

SBG8300

SBG8300 parental control issue

I understand how to enter in websites and/or words to be blocked via the parental control using my Arris SBG8300. I understand making sure blocking is enabled and/or entering times for blocking. But I have a few issues I can't figure out how to solve. Issue #1 (and most important):Most websites I enter are blocked, but some I have entered are not blocked. For example, I need to block redgifs.com and youtube.com. These, along with a few more explicit sites, still are accessible on my kid’s school issued chromebooks. Issue #2I would like to delete or edit some of the websites I have previously entered to be blocked, but when I click on Edit or the trash can icon, I get an error message (500 - Internal Server Error). Issue #3Sometimes when I log into Parental Controls, the number of blocked websites is changed. Some are missing. Is there a limit I don’t know about? I have unplugged my SBG8300 for 5 minutes at a time, restarted everything (including computers) a number of times, b

10 hours ago

Tweets by ARRIS

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