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Faiz.zaman35The Many

Wi-Fi Modems - General

my guest network is slow

My guest network is very slow and not close to my normal network speed. Is there anyway to fix this.

1 hour ago

MagistarThe Many

mAX® Wi-Fi® 6E (W61/W161)

W161 setup issues (S33 Modem on Xfinity)

Hello, I recently swapped to an S33 modem, which went well. Since then I purchased the W161 mesh package. I followed the instructions today to get the router connected but have had a string of failures. Once the router is plugged it turns on with the yellow light. Once the light is flashing white-green, I click continue on the Surfboard app on my phone as instructed. My phone is connected to my old WiFi which is still running separately. I did try without the old WiFi on, but the app said my mobile device didn’t have internet, which it did. After a short wait, the light on my router is now red, the app will spinning wheel for a few minutes and claims it got to 2% completion connecting to the back office. I ran it again while typing this and this time I got 5% in about 8 minutes. I did notice that my phone was no longer on my wifi, I assume the app removed it? I again got the same message “Internet connection if currently NOT available on your mobile device”. Error Code 0002-2

1 hour ago

JMEDThe Many

G34 | G36

NEW

On my new G34 how do you get into the Surfboard App to configure or manage wifi?

2 hours ago

cbattenThe Many

G34 | G36

Need help purchasing a new modem since the G36 was a disaster

I returned this modem shortly after I got it, and over a year later, it still does not work. I would love to get another modem from you all, but I do not trust the company anymore. Please get in touch with me before I seek another company.

3 hours ago

briand805The Many

SB8200

SB8200v3 Suddenlink/Optimum footprint compatibility.

We decided to up-grade our service recently yesterday and purchased a new SB8200 from Amazon(shipped and sold from Amazon). In the add it clearly shows compatible with Altice optimum/ Altice Suddenlink.Very shortly after ordering I became aware after reading several post on reddit and other places that there is an issue with the V3 connecting on optimums networks that were previously Suddenlink, as is our area. However from what i also read is it was kind of a game of chance which version you get shipped from Amazon so we let he item ship and hoped for the best. It arrived today and unfortunately it is the V3 model. I know contacting amazon and trying to explain that i need a v1 or v2 would be an exercise in futility with my only option being return for a refund. However there was a sale going on and we were able to get it for $138 including tax which is a steep discount. I am curious if I reach out to Arris support regarding the version issue they might be able to help with a replace

7 hours ago

SURFboard SupportWi-Fi Warriors

Mobile App & Services

Using the Device Web Manager and SURFboard Central Mobile Application

IntroductionThis document highlights your choices for device installation and management of your SURFboard device.The intent of this document is to provide guidance on how to coordinate use of the device Web Manager and the SURFboard Central application for owners of SURFboard Wi-Fi Cable Modems devices: G18, G20, G34, G36, G54, SBG10, SBG6950, SBG7400, SBG7580, SBG7600, SBG8300. SURFboard Device Installation and Management ChoicesYou have several choices for installation and management of your SURFboard device.Device installation choices depend on your SURFboard device type:Cable Modems: You may choose the mobile app’s guided screens OR connect Ethernet and use the device’s Web Manager. Wi-Fi Cable Modems: You may choose the mobile app’s guided screens OR connect Ethernet and use the device’s Web Manager’s Install Wizard. Wi-Fi Mesh (mAX): You must use the SURFboard Central application for installation as there is no device Web Manager.Device management choices and features also depen

annethulThe Many

Plugged in the WiFi cable modem and connected to cable. The app setup says that I can’t connect and there is no internet

110

1 day ago

jameslacey6The Many

G34 | G36

Settings for g34-f3c9

I bought this new Modem Wi Fi last Saturday. I have gotten all my devices up and running except my HP5530 Printer. HP tells me I need to change the MAC address on the Modem Wi Fi because the printer cannot log onto the new Wi Fi network. The Geek Squad spent hours and couldn’t get the printer connected. Can someone tell me how to change the MAC address?

1 day ago

SusanGuigleyThe Many

G54

how to port forward on surfboard G54

Steps to port forward on surfboard G54 and is there a way to protect personal data. Need specific ports for cameras

1 day ago

slang1272The Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to Set up Satellite

I am trying to set up the W130 using Surfboard Central. And am experiencing the following:Surfboard Central App doesn’t retain settings on main router. Every time I open the app it attempts to walk me through set again and again. During setup the app stalled and crashed while trying to add the satellite. I have yet to get the satellite working.Things I have done so far:Tried set up on both android and iphone devices. Factory reset router and went through setup again….and again. Cleared cache/data in the app. This sometimes allows me to get to the management screen, but no devices appear connected to the router, despite there being more than 20 connected devices. If I try to go through the Add Satellite setup, the app stalls and ultimately crashes. What in the heck can I do to either get these routers working properly? Or, what is my recourse for warranty replacement or refund?

130

1 day ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

388 topics

S33 | S34

402 topics

SB6183 | SB6190

262 topics

SB8200

535 topics

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

119 topics

SBV2402 | SBV3202

13 topics

SVG2482AC

189 topics

T25

74 topics

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

291 topics

G18 | G20

25 topics

G34 | G36

851 topics

G54

98 topics

SBG10

174 topics

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

251 topics

SBG8300

375 topics

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

24 topics

mAX® DASH (WC4S)

9 topics

mAX® (W21/W121) | mAX® Express (W11/W122)

76 topics

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

77 topics

mAX® Wi-Fi® 6E (W61/W161)

11 topics

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

42 topics

Installing my device with the mobile App

12 topics

Features and Services

13 topics

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

3 topics

W6U

12 topics

Community Café

Off Topic

21 topics

Community Feedback

11 topics

SURFboard Products Feedback

14 topics

SURFboard Central App Feedback

7 topics

News & Updates

2 topics

Faiz.zaman35The Many

Wi-Fi Modems - General

my guest network is slow

My guest network is very slow and not close to my normal network speed. Is there anyway to fix this.

1 hour ago

MagistarThe Many

mAX® Wi-Fi® 6E (W61/W161)

W161 setup issues (S33 Modem on Xfinity)

1 hour ago

JMEDThe Many

G34 | G36

NEW

On my new G34 how do you get into the Surfboard App to configure or manage wifi?

2 hours ago

cbattenThe Many

G34 | G36

Need help purchasing a new modem since the G36 was a disaster

3 hours ago

briand805The Many

SB8200

SB8200v3 Suddenlink/Optimum footprint compatibility.

7 hours ago

annethulThe Many

G34 | G36

help with setup

Plugged in the WiFi cable modem and connected to cable. The app setup says that I can’t connect and there is no internet

110

1 day ago

jameslacey6The Many

G34 | G36

Settings for g34-f3c9

1 day ago

SusanGuigleyThe Many

G54

how to port forward on surfboard G54

Steps to port forward on surfboard G54 and is there a way to protect personal data. Need specific ports for cameras

1 day ago

slang1272The Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to Set up Satellite

130

1 day ago

JTurnerThe Many

SBG8300

WiFi Extender for SBG8300

I have a SBG8300 on my first floor; the home is 3 floors/2700 sqft - the coverage inside the home is solid but if I step out to the deck the signal is very weak. Want to add a Wi-Fi extender on the 3rd floor to improve connection/coverage but not sure what model/brand is compatible with my SBG8300. Note: don’t think adding a mesh is possible, don’t have cable/Cat5 on third floor.

111

2 days ago

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