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I’m very disappointed with the performance of my G54 wi-fi signals all around. My house is only 1600 square feet. G54 is centrally located. My devices constantly drop connections while inside the house, my HomePods drop their ability to connect and need to be reset once a week, my video doorbell, which has a hub only 50 feet away from the router with a direct line of site reports a weak signal and eventually disconnects itself within a day of reconnecting.

 

Im about to swear off Arris products for good but hoping that my unit is perhaps defective. Any ideas? 

have you noticed if its specific to the 2.4ghz, 5ghz, or 6ghz band? 

Do you have DFS enabled? 

what channel is the 5ghz on? 

 

It’s consistent with all bands. I have them split.

DFS is disabled on 5GHZ. Channel is set to auto. Dynamic Channel Selection is enabled.

The G54 should cover that range without issues. I’ve got one and it covered my 3200sqft home. 

Could always try the nuclear option of a reset. Or exchange it out. Maybe you’ve got a sketchy one

I’ve tried a hard reset, it didn’t seem to matter. What’s the process to get it replaced? It’s only a few months old.

You’d have to contact support

I’ve reached out and the technician told me the G4 has a max range of 40 feet with a good signal and a direct line of site to the router on the same level and a max of 50 feet but the signal will be bad.

 

i asked under what perfect conditions does is the router able to hit 5,000 square feet and how that distance was calculated for the units specs on the arris website — the tech had no answer. By my math 50 x 50 equals 2500 square feet for bad signal range.

 

the tech and I changed some band signals to less-used channels but so far it has made no difference. My streaming signals continue to drop mid play with devices that are within 5 feet of the router.

 

im going to need to get the unit replaced but think this router’s range spec is misleading or flatly false.

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