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Arris SBG10 port 9010 not remaining unblocked.  After 30-60 minutes, the port is blocked again but the port forwarding rule is still active in the router settings.

The port is open for a security camera DVR.   

I open the port through Firewall - Virtual / Port Forwarding.  I have the added the static IP address of security camera DVR in the port forwarding area.

The port is re-opened when I click “Detect IP” in the security camera DVR settings.

And then it stays open for 30-60 minutes before being blocked again.

This is a new router and the old Arris router 6580 was working fine with this security camera DVR.

I have tried changing ddns and the same issue still happens

I have updated the firmware on the security camera dvr

I have called Arris tech support and they said I’m doing everything correctly to unblock

Hello pouladian, 

As per  the trouble shooting steps for  port forwarding the port 9010 with router settings , it had been  followed  correctly .

Also you had mentioned that 30 to 60 minutes the port is blocked where in the settings of router is active .

In this case, need to check whether is there an issue with the port number of  the   security camera DVR .

Hope this helps .

 

I solved it by reserving the MAC address and static IP address of the device under LAN Settings tab of modem/router.

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