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Unable to login the web interface on G34

  • June 5, 2025
  • 1 reply
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After activating my G34 modem I went to 192.168.0.1 to change my password and checkout the interface.  Now, a couple days later, I am unable to log in with my new password.  I get the message-invalid log in credentials. I’m sure my password is correct-what I changed it to.  User name remains admin.  What do I do?

Best answer by SURFboard Moderator

I apologize for the inconvenience. Since you're unable to access the modem’s GUI web portal, I recommend performing a factory reset to start over the process:

http://arris.force.com/consumers/articles/knowledge/G34-G36-Changing-the-Wi-Fi-Name-and-Password

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I apologize for the inconvenience. Since you're unable to access the modem’s GUI web portal, I recommend performing a factory reset to start over the process:

http://arris.force.com/consumers/articles/knowledge/G34-G36-Changing-the-Wi-Fi-Name-and-Password


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