I logged into my SB6190 modem by going to 192.168.0.1 in my browser to change my Wi-Fi password. I set the new password, but when I attempted to saved it, my system froze. I finally had to reboot. When I did, I was not able to log into my network using either the old or the new password. After several attempts, I logged into the 2.4 network instead of the 5.0. I was able to get online, so I tried to log into the modem setup using 192.168.0.1 again. I got an error message stating that there is no internet connection, even though I am on the internet.

I have attempted multiple times to reset the 6190 to factory settings to no avail. It always comes back to my original two Wi-Fi networks of which only the 2.4 will work. Any ideas on what to do next?