Skip to main content
Answer

How can i get back online?

  • March 5, 2024
  • 3 replies
  • 135 views

Forum|alt.badge.img

I wanted to reset my Wi-Fi name and password.

When I went to log into the SURFboard® app, it said That I needed to download a new app. When I went to download the new app, it said I needed to set up my Max router. But I have the gateway 10.

Everything I read, said to do a factory reset of the router in order to get it to set up correctly in the new app. When I did so, it changed the name and erased the passwords of my Wi-Fi. Now I am unable to connect to Wi-Fi at all. I have work tomorrow. I have been dealing with this for three hours. And I may hurt myself 

Best answer by plemans

follow this guide: 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SURFboard-Central-SBG10-Setup/?l=en_US&fs=RelatedArticle

 

This topic has been closed for replies.

3 replies

plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • Answer
  • March 5, 2024

Forum|alt.badge.img

Thanks I juts threw it out and bought a different one that works just fine


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • March 5, 2024

Kind of a scorched earth policy but I guess thats one way to do it.