Can't access Admin Portal!
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Userlevel 6
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10 February 2023
so you were able to get in and change the login info?
But now you can’t get in?
Try a different web browser as well as make sure you’re not using any password managers. I’ve seen them overwrite a password before.
Also they are sensitive to upper case/lower case and spaces. So keep that in mind.
Worse case, you might have to factory reset back and start over.
so you were able to get in and change the login info?
But now you can’t get in?
Try a different web browser as well as make sure you’re not using any password managers. I’ve seen them overwrite a password before.
Also they are sensitive to upper case/lower case and spaces. So keep that in mind.
Worse case, you might have to factory reset back and start over.
How do I factory reset the device?
Userlevel 6
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10 February 2023
while powered on push and hold reset until the lights change. Usually under 30 seconds (15)
My router does not have a reset or any buttons for that matter. Any other suggestions?
Also, I was able to get in and change the network name and passwords from the default but not the login credentials. Also, once there, it only offered me two options; one for standard and one for 5g to change. The other two never presented as an option and can still be accessed from the default credentials.
Userlevel 6
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- 1593 replies
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10 February 2023
what router do you have?
If you can get back in, you don’t need to reset. You just need to figure out how to change the guest network settings or disable them if you prefer
That’s the issue, I can’t get back in to change them. I never changed the login credentials themselves as it was not presented as an option immediately as the name change option for the network was.
Make and Model: Arris Surfboard SBG8300
Userlevel 6
+40
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- 1593 replies
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10 February 2023
- Answer
On the back of the router, above the ethernet ports is a little hole. Its got a button inside it to reset.
That’s how you reset it.
The manual for your router is here:
It goes over setting up the guest network and making changes.
thank you
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