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CoolzThe Many

I have a SBG8300 and am having connectivity issues. My local internet provider said everything was good on their end suggested I call ARRIS to see if there is a problem with this device. Can you assist

1 hour ago

juaniftThe Many

asked in Wi-Fi Modems - General

Modem

The modem is conected but we dont have wifi

4 hours ago

cpersico5919The Many

asked in Modem - General

Arris TM822 router, no dial tone on landline optimum phone system

I purchased the same TM822 router and when i install it, there is no dial tone on my phones. When i put optimums tm822 router back phones work. Can someone help?

23 hours ago

Rombus82The Many

asked in G18 | G20

install and set up G20 modem/router without mobile app

I will not have a mobile phone for downloading mobile app for installing device. How can I install device without a mobile app?

112

1 day ago

steelejThe Many

asked in S33 | S34

Potential S33 Modem Disconnects

I have an S33 modem and I am trying to identify if my internet outages are due to the modem, my provider, or the cable to the provider. I saw a post stating that posting logs could help identify this. When issue is present, the modem is not fully syncing with the provider and is showing a -26 to -37 dBmV for power for downstream. When it functions the level is -12 to -15. Part of log is below when issue is seen. 22/4/2025 20:01:50 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:79:0a:1d:76:49;CMTS-MAC=00:90:f0:33:06:00;CM-QOS=1.1;CM-VER=3.1; 22/4/2025 20:01:55 5 MDD message timeout;CM-MAC=f8:79:0a:1d:76:49;CMTS-MAC=00:90:f0:33:06:00;CM-QOS=1.1;CM-VER=3.1; 22/4/2025 20:01:55 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:79:0a:1d:76:49;CMTS-MAC=00:90:f0:33:06:00;CM-QOS=1.1;CM-VER=3.1; 22/4/2025 20:01:55 6 CM-STATUS message sent. Event Type Code: 2; Chan ID: 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

1 day ago

zerodarkthirtyThe Many

asked in Modem - General

Cable guy question + upgrade to SB6141

Two questions , unrelated. I have a single coaxial cable that runs straight into my SB6141. For a noisy exterior wiring, the cable guy insisted he had to test my modem ( it was already perfect, not broken) and then put on a splitter even though I don’t need one. I looked at the splitter model online and researched why I would need it. The reason seems very weak. And Arris states I don’t need it. Was the cable guy creating work ( maybe billing ) for himself? I think it was all nonsense. Any reason to upgrade my individually owned SB6141 modem? Is it old? If so, any suggestions and what will I gain? Thanks for the responses and the consideration, in advance.

204

1 day ago

Faiz.zaman35The Many

asked in SURFboard Central Mobile App

block website

How to block certain websites for anyone who joins my network? I am using arris surfboard.

1 day ago

Faiz.zaman35The Many

asked in Wi-Fi Modems - General

my guest network is slow

My guest network is very slow and not close to my normal network speed. Is there anyway to fix this.

1 day ago

Sharkie229The Many

asked in SBG8300

What is the warranty for a refurbished SBG8300-RB

I’m about to purchase a refurbished SBG8300-RB from Amazon. What is the warranty for a refurbished product?

1 day ago

jhereg_2025The Many

asked in Modem - General

Need to cancel order but unable to find any way to contact customer service

Scanning the forums it appears I’m not the only one having issues with the shop but I’m trying to figure out how to cancel an order. I ordered an S33 yesterday but realized immediately my error and that I needed an S34 yesterday. I had hoped cancelling the order would have been possible, but so far I have not received an order number to work off of. I have also had trouble getting to customer support via: https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Support Tried making an account, but when I go to try and reset my password for my email (it automatically added me to their user database when I bought the item), I also do not get an email ...so I’m pretty frustrated at this point x.x If anyone has any suggestions on how to cancel an order, or return an item if it is too late, that’d be super helpful...maybe an email or phone number… thank you!

131

1 day ago

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CoolzThe Many

asked in Modem - General

Connectivity issues

1 hour ago

juaniftThe Many

asked in Wi-Fi Modems - General

Modem

The modem is conected but we dont have wifi

4 hours ago

cpersico5919The Many

asked in Modem - General

Arris TM822 router, no dial tone on landline optimum phone system

I purchased the same TM822 router and when i install it, there is no dial tone on my phones. When i put optimums tm822 router back phones work. Can someone help?

23 hours ago

Rombus82The Many

asked in G18 | G20

install and set up G20 modem/router without mobile app

I will not have a mobile phone for downloading mobile app for installing device. How can I install device without a mobile app?

112

1 day ago

steelejThe Many

asked in S33 | S34

Potential S33 Modem Disconnects

1 day ago

zerodarkthirtyThe Many

asked in Modem - General

Cable guy question + upgrade to SB6141

204

1 day ago

Faiz.zaman35The Many

asked in SURFboard Central Mobile App

block website

How to block certain websites for anyone who joins my network? I am using arris surfboard.

1 day ago

Faiz.zaman35The Many

asked in Wi-Fi Modems - General

my guest network is slow

My guest network is very slow and not close to my normal network speed. Is there anyway to fix this.

1 day ago

Sharkie229The Many

asked in SBG8300

What is the warranty for a refurbished SBG8300-RB

I’m about to purchase a refurbished SBG8300-RB from Amazon. What is the warranty for a refurbished product?

1 day ago

jhereg_2025The Many

asked in Modem - General

Need to cancel order but unable to find any way to contact customer service

131

1 day ago

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