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W6U

SURFboard® Wi-Fi® 6E Network Upgrade Kit

  • 12 Topics
  • 36 Replies
12 Topics
B
The Certified
billdaviesThe Certified
asked in W6U
W6U Admin Password to access GUI web portal.

I reset my w6U on Saturday, added it to my set up via Surfboard Central, and it has a blue light.  That process provides me with a password to join the WiFi 6 network.  (Off topic, my iPhone 16 struggles to join said network using the credentials provided.) I wanted to go in via the web interface and check firmware. I can’t find any documentation with the default admin login / pw.  Even the 36 page “manual” in the Surfboard app omits this information. How do I find this information?

142
plemans
Juggernaut
1 month ago
B
The Certified
billdaviesThe Certified
asked in W6U
W6U Default Password

I see others have this issue.  I finally got a new phone (iPhone 16 Pro) and lo and behold, I see two networks starting with W6U that I could never see before. I’ve never got the app to work with these Arris products, it was pretty much garbage. So my question: Now that I see the network how do I know what password to try? I bought this thing over 2 years ago and I probably have a photo of the sticker on the box -- somewhere. I largely forgot it was in my closet as my hardware did not support WiFi 6, 6e, or 7. Today I took a photo of the sticker on the W6 box itself, and of the networks that showed up on my phone.  But I don’t see a way to attach photos to a post.

211
plemans
Juggernaut
1 month ago
T
The Many
TinkerbellThe Many
asked in W6U
How to retrieve W6U default wifi password?

So first off like the genius that I am, I misplaced my W6U manual that has the default wifi password sticker on it. Is there any other way to access it?EDIT: Nvm I was able to use the app and get the password.

191
S
Wi-Fi Warriors
3 months ago
B
The Many
blake1The Many
asked in W6U
W6U Compatible with G34/G36?

Is the W6U 6E wifi add on compatible with the G34/G36 cable wifi modems? Thank you!

911
S
Wi-Fi Warriors
1 year ago
D
The Many
devjb92The Many
asked in W6U
Arris Surfboard Max Pro Wi-Fi 6 Router activated with spectrum service provider

I have Spectrum currently as my WiFi provider. I am really thinking about purchasing the Arris Surfboard Max Pro WiFi 6 Router. Will I need to keep Spectrum as my WiFi provider or just purchase a modem for the Arris Surfboard Router to work?

1322
plemans
Juggernaut
1 year ago
P
The Many
pkbrogaThe Many
asked in W6U
W6U VERY noisy DNS requests for mqtt-retail.surfboardconnect.com

Why does this wireless access point need to do DNS lookups for mqtt-retail.surfboardconnect.com every 5 minutes?Is it the 300 second TTL on those records that Arris can quickly fix? :dig A mqtt-retail.surfboardconnect.com @1.1.1.1; <<>> DiG 9.10.6 <<>> A mqtt-retail.surfboardconnect.com @1.1.1.1;; ANSWER SECTION:mqtt-retail.surfboardconnect.com. 300 IN A    [edit: removed personal information]mqtt-retail.surfboardconnect.com. 300 IN A    [edit: removed personal information] Because of this, this access point is by far the chattiest device on my network, DNS wise.   And for what?   I can’t imagine any legitimate reason for this device making its own internet connections other than when it is performing firmware downloads/updates.   It just makes the device hard to trust and I’m tempted to sniff the traffic to see what it’s doing unless anyone else has done so already.  

633
plemans
Juggernaut
1 year ago
B
The Certified
billdaviesThe Certified
asked in W6U
W6U 6E Network Not Visible

I threw a W6U on my network.  Based on stuff I read here, I got into the web interface and looked at the basic settings, but Arris support has been steadfast that the product is plug and play. 6 months go by.  No one in my family has a 6E device.   Daughter just got an iPhone 15 and is up there at the property, so I asked if she could see any 6E network.  The answer was NO. What am I missing here? It is plugged in, has a blue light on front, and looks happy. But it is not broadcasting an available 6E network.

1387
N
Rockstar!
1 year ago
B
The Certified
billdaviesThe Certified
asked in W6U
Getting W6U Online

I added a W6U to my network.  Have had conflicting advice from Arris. One tech took 2 hours and had me reinstall SB Central about 15 times on my phone.  A second tech told me that the device was plug and play and if I had a blue LED, it was all good. Drove up 100 miles to play with the network with an m2 MacBook Pro purchased a couple months ago. That is the only device I have with a WiFi 6E chip set.  It does not see any WiFi 6 network advertised, it only sees those from the G36. I used a network scanner app and I have access to the web interface of the w6U.  Arris tech support call center was unable to tell me what to do using the web interface. Really annoyed at the lack of knowledge at the call center.  Has anyone successfully added this device to your network, and if so, what am I missing?

842
B
The Certified
1 year ago
J
The Many
Jsmiddleton4The Many
asked in W6U
WB6U lan ip?

Anyway to set a static IP address in the wifi 6E access point?

273
plemans
Juggernaut
1 year ago
J
The Many
Jsmiddleton4The Many
asked in W6U
Wired client list for the 6E access point???

Why does the newer 6E access point show a list of wired clients?  I get wireless clients. Wired? There’s no wired clients attached to it. The LAN port is to connect to a router, etc. Seeing a list of wireless clients has value.  Seeing a list of wired clients is useless. 

475
plemans
Juggernaut
1 year ago
J
The Many
jackrodrigsThe Many
asked in W6U
W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

682
J
The Many
1 year ago
E
The Many
emenindianThe Many
asked in W6U
W6U Wifi 6E AP has wrong firmware when attempting to update

I have the very new Arris W6U Wi-Fi 6E AP. When I attempt to download the new firmware, it says after the download that the firmware file is incorrect.  This file is supposed to come directly from Arris, so I am wondering why the W6U unit is downloading the incorrect firmware?

1517
plemans
Juggernaut
2 years ago
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