G54 no time adjustment

Just went in and checked mine. I’m using the 0.us.pool.ntp.org and 1.us.pool.ntp.org 

its working on mine. I changed it to several different time zones. Make sure to hit save time setting on the bottom. 

I set my time servers back to .us.pool.ntp.org and 1.us.pool.ntp.org but ANY time server will only sync if just a few minutes off… Not when it’s 4 hours off… Still no adjustments… Frustrating….

I just redid it and took a video. Not sure if it helps but when I compare to the actual time, its accurate to the time. 

You can see the video here: https://photos.app.goo.gl/ZcEWPPDitcKHcchq9

Thanks for the video… But… When I change timezones or 12 to 24 hours format, on MY G54, the time remains the same… It’s always 4 hours ahead of US/Eastern… Even when I select US/Hawaii, the time stays the same...

got your own video so I can see what you’re doing? And your settings? 

If you use screensnip, there’s a video option. then I just stuck mine in my google photos in a shared album with the link

I don’t have movie snips, but here is US/Eastern…

Mine doesn’t have the “manual/automatic” selection option. 

Try a different web browser?

I am able to make other changes using the same browser, just not the time… Arris Consumer Support is not up despite being within the “open” for chat hours… I can call them, but not until Monday…  Thanks for trying to help me though…  A power cycle is my next thought… But this was an issue straight out of the box...

did you try a different browser and/or device?

I used Chrome and Safari to no avail...

Power cycled… Now I am able to change timezones manually, but the router apparently doesn’t understand daylight savings time as it applies to the East Coast… I am still an hour off… Getting closer… But no cigar...

So close!

Not sure what to do about the time thing. that might be changing the time server 

Hello ​@padoughty, 

Thank you for bringing this to our attention.  We’ll look into your issue.  Please provide the firmware version at your convenience.  

Firmware Version:AC01.01.015_051923_G5X.04.20.121

SDK:QCA_Networking_2022.SPF.12.1 CS1

Combo Modem/Router… Updates Only from ISP?

Having other ‘weirdness’ too, but will create a different topic