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Browsers Unsupported

  • December 18, 2022
  • 3 replies
  • 289 views
M
The Many
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When I browse to the admin page in Chrome I get the following message 

 

The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.

You may proceed with an unsupported version, but you might experience issues using the pages.

 

My chrome is Version 108.0.5359.99

 

When I try Firefox I get this message

 

The version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3.

You may proceed with an unsupported version, but you might experience issues using the pages.

 

My Firefox version is 108.0.1

 

Both of these are well beyond the minimum required version, why is it telling me this?

Best answer by SURFboard Support

This is a false warning that occurs in Chromium browsers (Chrome, Edge). There’s not any actual issue from it and you can safely proceed past the message.

We do have a fix for this that will be rolling out later to get rid of the false warning message.

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3 replies

S
Wi-Fi Warriors
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Hello mpsan,

 

Have you tried to test other browsers like Edge, Opera…? 

Also, when you get that message, you do not see any other information on the page, like “Advanced”, “Show Details”, “More Information”?

Another possible way to do fix this would be to clear cache and data on your browser to try one more time.

Let us know if this helps.
 

 

SURFboard Community Moderator Team
M
The Many
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  • mpsanThe Many
  • Author
  • The Many
  • 1 reply
  • December 27, 2022

Thanks, using Edge works

S
Wi-Fi Warriors
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This is a false warning that occurs in Chromium browsers (Chrome, Edge). There’s not any actual issue from it and you can safely proceed past the message.

We do have a fix for this that will be rolling out later to get rid of the false warning message.

SURFboard Support Team

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