Just got my G20-6118. Tried to set up and while the primary green light at bottom lights up, neither my phone, via app, nor computer, will recognize device. I am using DECCA, which is somewhat priority to my community, and only access. On my old Motorola, it works fine, was trying to upgrade. Thanks
Solved
New Install
Best answer by SURFboard Moderator
If you’re referring to changing the Wi-Fi credentials, you can do it in two ways: either through the web interface or via the Surfboard Central app, if you have it set up.
Please find the steps below to change the network credentials through the web interface:
http://arris.force.com/consumers/articles/knowledge/G18-G20-Changing-the-Wi-Fi-Name-and-Password
To change the credentials using the Surfboard Central app, follow the instructions in this link:
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