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How to reset password for my login information


Pattie
The Many
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How can I change my password for my log in information?  I can’t seem to remember my password to get into my Arris surfboard account to see my router settings. 

Best answer by SURFboard Moderator

Thank you for providing the model number. In the future, if you want to change your Wi-Fi credentials or update the login password for the web-based interface (GUI), please refer to the links below. They contain detailed steps for changing both the login password and Wi-Fi credentials:

https://arris.secure.force.com/consumers/articles/knowledge/SBG8300-Changing-the-Admin-Login

http://arris.force.com/consumers/articles/knowledge/SBG8300-Changing-the-Wi-Fi-Name-and-Password

 

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6 replies

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Could you please provide the model number of your product so we can assist you with accurate and specific information?


Pattie
The Many
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  • Author
  • The Many
  • 3 replies
  • June 16, 2025

I already figured it out, and your answer is kind of late.

In order to do it, you have to reset the whole router and start over which, unfortunately is bad.

That means I had to redo everything in my household that uses the internet including my doorbell.

 


Forum|alt.badge.img+42

Kindly provide us with the model number of your device. Once we have that information, we’ll be able to guide you through the steps to change your login credentials for any future updates.

 

 


Pattie
The Many
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  • Author
  • The Many
  • 3 replies
  • June 19, 2025

The model number is

 

SBG8300

 

 


Forum|alt.badge.img+42

Thank you for providing the model number. In the future, if you want to change your Wi-Fi credentials or update the login password for the web-based interface (GUI), please refer to the links below. They contain detailed steps for changing both the login password and Wi-Fi credentials:

https://arris.secure.force.com/consumers/articles/knowledge/SBG8300-Changing-the-Admin-Login

http://arris.force.com/consumers/articles/knowledge/SBG8300-Changing-the-Wi-Fi-Name-and-Password

 


Pattie
The Many
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  • Author
  • The Many
  • 3 replies
  • June 20, 2025

Thank you 

 


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