Hi, I recently used G34 to replace Xfinity’s own modem. However, I noticed the upload speed is dropping from 100 Mbps to 4 Mbps. So I am wondering what might be the reason? And how to fix this issue.
Thanks,
Yanghao
Solved
G34 slow upload speed with Xfinity - G34
- The Many
Best answer by SURFboard Moderator
Basically, slow speed, intermittent connection or no internet access occurs usually out of cable signal level, out of acceptable range and it will be resolved after the power level are adjusted by the service provider. So for this we need to check the cable signal level to confirm what causing this issue to proceed further.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels
This topic has been closed for comments
- Wi-Fi Warriors
- 3722 replies
- Answer
Basically, slow speed, intermittent connection or no internet access occurs usually out of cable signal level, out of acceptable range and it will be resolved after the power level are adjusted by the service provider. So for this we need to check the cable signal level to confirm what causing this issue to proceed further.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels
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