- - Explore the Community
Events
SURFboard.com

Welcome to the SURFboard Community

Find answers to your questions
Stay up to date on the latest topics
Ask questions and help others

Ask your question

781 Topics
1,843 Replies
2,228 Members

Explore our products

Modems

Wi-Fi Modems

Voice Modems & Wi-Fi Modems

mAX-Mesh Systems

Extenders & Bridges

Modems
Wi-Fi Modems
Voice Modems & Wi-Fi Modems
mAX-Mesh Systems
Exteners & Bridges

Explore the community

Getting started

With the Community

Community

Cafe

SURFboard

University

Getting Started
Community Cafe
SURFboard University

Recently active
Categories
Help others

Rh37The Many

SB6183

sb6183 not connecting properly

The internet thru my sb6183 would not come back on after being knocked out by a snowstorm. I’m trying to trouble shoot. After a factory start the status for upstream power is below spec. 35.7 dBmV-39.7 dBmV versus the +51 dBmV to 45 dBmV that it’s supposed to be. Is that enough to make it not function?

1 hour ago

Eli123The Many

G34

RobertaThe Many

Modem - General

Beware of Emails from Comcast

I recently received an e-mail from Comcast telling me that my Arris modem was no longer compatible with their speed increase (?), and that I needed to upgrade. I bought my modem directly from Arris. I was about to shop for another modem through Comcast (that they conveniently provided a link for), when I noticed that the modem that Comcast claimed I had was different from the one I actually have. I called Comcast and they finally admitted that they sent me the wrong info. They concluded by saying my modem was “somehow still compatible” I called Arris to verify and they gave me the correct info.If anyone who has Comcast gets this e-mail, make sure they are referring to your modem, and check with Arris directly before buying another modem!

13 hours ago

bdrownThe Many

SB8200

Hardwire Mac to Modem

Currently connected via wireless to Arris Surfboard SB8200. I want to connect directly to modem via network cable but when I do that I get the message: Status-Connected; Ethernet has a self assigned IP address and will not be able to connect to the internet. Is there a setting I can change in the Modem to allow connectivity ?

13 hours ago

SURFboard_Big_KahunaThe Many

All about Wi-Fi

The Airwaves Have Opened: 6GHz Spectrum Availability Delivers Next-Generation Wi-Fi Experience

The Airwaves Have Opened: 6GHz Spectrum Availability Delivers Next-Generation Wi-Fi ExperienceNext-Generation Wi-Fi in the 6GHz BandAuthorJonathan WuSee all posts by this authorPublishedMarch 6, 2023 For two decades, Wi-Fi® has been limited to two open frequency bands: 2.4GHz and 5GHz. However, with the influx of applications and devices demanding more bandwidth, it was time for a change — one that began to materialize just a few short years ago. In a unanimous vote in April 2020, the Federal Communications Commission (FCC) opened up spectrum in the 6 gigahertz (GHz) band, unleashing an additional 1,200 megahertz (MHz) of bandwidth for unlicensed use — nearly quadrupling the available airspace to make way for the next generation of connected devices. In fact, this is the largest increase in available spectrum since the FCC opened the air for Wi-Fi in the late 80s-early 90s.Until now, Wi-Fi 6 has been delivering a solid broadband experience by effectively managing connected devices on

16 hours ago

jackrodrigsThe Many

SURFboard Central Mobile App

W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

17 hours ago

mdcleary76The Many

SB8200

Slow download speed with Aris Surfboard SB8200 & TP-Link Deco X55

A little background first - my COX account is for 500 Mbps, and with theGateway speed tests on the COX website were somewhat greater than 500 Mbps. However, we experienced daily issues with the WiFi, having to reboot theGateway at least once almost every day. Our laptops and other deviceswould lose connection fairly frequently.So, I recently replaced my COX Panoramic Gateway with an Arris SB8200cable modem connecting to a TP-Link Deco X55 (AX3000) mesh system (3 nodes). The setup was easy and our devices don't seem to have any issues connecting.However, download speed tests are now showing 80 Mbps (upload ~10 Mbps). A wired test with my laptop connected directly to a Deco node showed onlya slightly higher download speed of 85 Mbps.According to COX my modem was provisioned properly and it all looks good on their end.So I sent a detailed report to TP-Link support, including allinformation they requested (various speed tests, network topology, firmware version, etc.). They responded

17 hours ago

AB86The Many

Modem - General

Intermittent Connectivity with my SURFboard 32x8 DOCSIS 3.1 Cable Modem & AC2350 Dual-Band Wi-Fi Router

Hello I have ARRIS SURFboard 32x8 DOCSIS 3.1 Cable Modem & AC2350 Dual-Band Wi-Fi Router and the wifi 2.4GHz always have an issue to connect, the 5G work fine and have no issues. It either won't connect or the specific wifi name not appear at all. The modem always need to be turn on and off every several days. It started happening in the last couple months and just getting worst now since I just reset the power 2 days ago. Now it needs to be reset at least twice every week and it becomes stressful all my securities devices need to be reset each time. Please help resolve this issue.

17 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

107 topics
250 Replies

SB6121

5 topics
13 Replies

SB6141

5 topics
11 Replies

SB6183

20 topics
42 Replies

SB6190

36 topics
94 Replies

SB8200

79 topics
239 Replies

S33

33 topics
71 Replies

eMTA - Voice enabled Modem/Gateway

eMTA - General

6 topics
10 Replies

SBV2402

3 topics
7 Replies

SBV3202

3 topics
8 Replies

SVG2482AC

30 topics
56 Replies

T25

10 topics
20 Replies

Gateways

Cable modem and integrated Wi-Fi router

Gateways - General

64 topics
152 Replies

G34

49 topics
156 Replies

G36

56 topics
177 Replies

SBG10

26 topics
48 Replies

SBG6580-2

12 topics
25 Replies

SBG6950AC2

8 topics
12 Replies

SBG7400AC2

13 topics
20 Replies

SBG7600AC2

12 topics
19 Replies

SBG8300

79 topics
209 Replies

mAX - Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX Mesh Systems - General

12 topics
23 Replies

mAX DASH (WC4S)

2 topics
4 Replies

mAX Express (W122)

2 topics
2 Replies

mAX Mesh System (W121/W21)

20 topics
39 Replies

mAX PRO (W133/W31) and Plus (W130/W30)

16 topics
30 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

27 topics
49 Replies

Installing my device with the mobile App

10 topics
25 Replies

Features and Services

10 topics
12 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

SURFboard Thruster™ W6B

0 topics
0 Replies

SURFboard W6U Extender

3 topics
13 Replies

Community Café

Off Topic

0 topics
0 Replies

Get to know the Community!

0 topics
0 Replies

Community Feedback

0 topics
0 Replies

SURFboard Products Feedback

0 topics
0 Replies

SURFboard Central App Feedback

0 topics
0 Replies

Rh37The Many

SB6183

sb6183 not connecting properly

1 hour ago

Eli123The Many

G34

arris G34

I’m looking at buying a ArrisG34 I see it’s compatible with cox cable but was wondering if I can connect it with just my iPad. I have no computer only iPad and iPhone. thanks, Eli

1 hour ago

tiger1984

Gateways - General

Arris VAP3400E firmware

1 hour ago

8300AVCMThe Many

mAX Mesh System (W121/W21)

Arris S33 with 2 AX6600 W121 on COX

2 hours ago

bdrownThe Many

SB8200

Hardwire Mac to Modem

13 hours ago

jackrodrigsThe Many

SURFboard Central Mobile App

W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

17 hours ago

mdcleary76The Many

SB8200

Slow download speed with Aris Surfboard SB8200 & TP-Link Deco X55

17 hours ago

mifterThe Many

G36

G36 - no wifi on old toshiba laptop

I have an old Toshiba with this chip:https://www.intel.com/content/www/us/en/products/sku/75439/intel-dual-band-wirelessac-7260/specifications.html It runs dual band and 802.11ac as you can see.I can't see the WiFi on the laptop: neither band shows up. I tried turning on secondary network and tried ALL encryption types and both bands, including Open access. No signal ever seen by laptop. I see them all on other devices, and no issues connecting. I see numerous other wifi networks in the area on the laptop and can connect no problem to other ones that are encrypted. Is this a compatibility problem that I don't understand?Arris chat has not yet been helpful.Thanks in advance.

18 hours ago

222fbjThe Many

SBV3202

Activation on Xfinity without Phone

I have a Netgear modem connecting to Xfinity. I have a new SBV3202 that I want to replace the Netgear with. Per instruction from Xfinity, I installed their app on my phone….and assume it would allow me to ‘activate’ the SBV3202 after I swap out the Netgear.However, I am in a ‘dead’ cell service area….phone only works thru wifi. Can I activate the SBV3202 without the xfinity app?

18 hours ago

rdmaynard924The Many

SVG2482AC

Device name change

I have a SVG2482AC that I purchased used. The original owner somehow change the device name to their last name. How do I change it?

18 hours ago

Tweets by ARRIS

Leaderboard

The weekly leaderboard resets at midnight on Sundays. Now's your chance to take the lead!

Badge winners

8300AVCMhas earned the badge No Sweat
tiger1984has earned the badge No Sweat
Eli123has earned the badge No Sweat
Rh37has earned the badge No Sweat
Robertahas earned the badge No Sweat

Show all badges

Need more help?

Visit our support page

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.