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PhantomPhrogThe Many

asked in SBG10

SBG10 Wi-Fi extender issue

Hello. I recently bought a TP-link RE200 range extender. I had no trouble setting it up and extending my 2.4 and 5G home Wi-Fi networks from my SBG10 router. However, the extended networks don't have Internet. I've tried manually setting IP address,

15 hours ago

MartyarnpThe Many

asked in G18 | G20

Problems with settings

I finally was able to change password, after 30 minutes of trying, but need to change some settings of my G20. How can I do this?

Mfurci19The Many

Modem too slow

Coastie929The Many

G34 Settings are maddening

I’ve already factory reset the 🤬 thing twice. Bought it brand new on Friday. I’ve been trying to set it up and the “Surfboard App” on my phone is ridiculous. I’ve got it somewhat up and running - it’s what I’m using to post this query. But…The “app”

424

15 hours ago

stremitzThe Many

asked in S33 | S34

web site won't locate my model and serial number

Always get message “We were unable to locate your serial number. Please check your model number and serial number and try again. This information can be found on the label in back or on the bottom of your device.”Model: S33v2Serial: (Edited private i

301

15 hours ago

careymannThe Many

asked in G54

Does the G54 modem router limit the number of static addresses to 25?

I gave the first 25 of my 60 devices static addresses but now no matter what name, IP and MAC I try to add I get Invalid input.

183

15 hours ago

zrokolThe Many

asked in G34 | G36

Factory reset G36 unable to access or configure settings

The links on this support site don’t work and the two surfboard apps don’t work. I successfully factory reset. But cannot access through either app or web interface because it will not accept any credentials. I don’t even know the default credenti

23 hours ago

FrankV28138The Many

asked in G34 | G36

no internet

My modem has a blue solid light but no internet on my laptop as im plugged in with a wire to modem

1 day ago

u322401The Many

asked in SB8200

Disney+ will not work on my network.

There is a similar issue on this page. As of a couple of months ago, I could no longer access Disney+ on my TV, computer, phone. When I try the TV App I get an error. When I try to use a browser, I get an error all of which point to me being outsi

1 day ago

jh5043The Many

asked in S33 | S34

Surfboard Central Mobile App not working for S33V3

I bought a Surfboard S33V3 in Oct 2025 and installed with Breezeline with the 1 Gbps plan. The modem can only give me 80 to 200 Mpbs via cat6 wire connection. ISP asks me to enable the UPnP port on the modem. I logged into the modem admin page. I don

100

1 day ago