SURFboard Community

Need more help?

Visit our support site for additional resources

Recently active
Categories
Help others

Device not connecting on SBG8300

I have an SBG8300. The 2.4 and 5 G bands have been separated. I have 15 smart home devices connected to the 2.4, most of which work just fine (the ones that don’t are FEIT bulbs and outlets, which I have been told is a FEIT app problem. These problem devices randomly show offline). I recently bought a new device (a grill/smoker) but despite there being a full 5 signal bars, it won’t connect (it also requires the 2.4). The smoker will connect to my phone via hotspot, so the smoker manufacturer states it’s an issue with the router. But what that could be is anyone’s guess. So, anyone have a guess on what the problem could be? Thank you.

1 hour ago

MLyons2005The Many

S33 | S34

Fast to slow in a minute

My S33 starts out getting 550mbps then drops to 30mbps within 60 seconds. Switched to a hard line to no effect. Repeatable issue.

1 hour ago

PawwyThe Many

G34 | G36

Wi-Fi keeps dropping on G34

My modem keeps dropping WiFi every hour or so and I work from home all day, how do I fix this? Xfinity says its arris and needs update. I have to reboot non stop and causing work delays? Can you push the update! G34 MODEL , AX3000 WiFi 6.

2 hours ago

PawwyThe Many

G34 | G36

Intermittent internet connection

I have the ax3000 and it drops WiFi every couple hours. There is no outage in the area. Past post say there should be an update pushed for using xfinity and nothing since December. I work full time at home and this product isn’t it

2 hours ago

SurfsdwnThe Many

G34 | G36

G36 Guest Account is hidden?

I am unable to “find” my guest wi-fi network from my G36 router. It shows that it exists within the Arris SURFboard app on the “My Network” screen, but my Samsung S21-FE cellphone will not show it when scanning for networks – neither does my desktop. This is a recent development, as it has worked in the past. I use this specific network to connect my remote car charger in the garage.

2 hours ago

PJ SchuThe Many

SB8200

activa sb8200 2.4 v 5.0

My apologies very novice at IT issues. Have a Tesla solar gateway that need to connects w 2.4 and can’t seem to get it connect to my sb8200. Sorry to bother, can anyone guide me to how to allow for this slower connection? Thank you.

4 hours ago

RichDThe Many

G34 | G36

how do we check on replacement of modem

How do we check status of replacement modem

5 hours ago

RichDThe Many

G34 | G36

modem is not working G36

Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color. I have scheduled Xfinity technician to visit tomorrow. There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it. I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option. Is it sold green and rebooting doesn't work mine. Started Friday

6 hours ago

szahirThe Many

S33 | S34

Can a PoE Splitter fix the issue with S33 only allowing one connection

Hello,I want my PC to be connected directly to the S33 with the 2.5GB port, while my router mesh system is connected to the 1 GB port. Based on testing and what I read this is not possible as the S33 will only cater to one connection for because of IP addresses. My question is if I buy say a Cerio POE-PD04S+ PoE Splitter plugged into the 2.5GB port will I be able to successfully connect both my PC and Mesh router to the POE? Appreciate the tips in advance, currently I just have the Router plugged into the 2.5GB port while the PC is connected to the router’s 1GB port. I could possibly test having the router connected to the 2.5GB using its 1GB port then plugging the PC to the router’s 2.5GB but assuming that wouldn't work.

23 hours ago

brian7The Many

SB6183 | SB6190

SB6183 & SB6190 modems - Slow internet speed

I’ve been using a SB6183 for a number of years now, and yesterday I was told by Infinity techie that my incoming speed was GREAT (better then 1000mbps), but it was my modem that slowed it down to 45-55 mbps. How is this happening when the specs on the modem says it does up to 686 mbps?So lets say i need a new modem,...maybe the follow on product SB6190. Looking thru various sites does NOT give me a lot of confidence this modem is any good?? Can these relatively simply units be that hi-rate faulty? Then I saw on a Comcast/Infinity community forum where Comcast themselves were defeating some installations of hi-speed modems,...some of these from ARRIS ??What is this world coming to,...a whole lot of mis-information. I’m just a plain old 81 year old model railroader who wants to surf the forums, and is NOT a computer-head to figure out basic stuff !All I need according to those more informed is a speed of 100-300 mbps to cut out this ‘firefox not responding’, and msnbc choppy reception

1 day ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

302 topics
538 Replies

SB6183 | SB6190

209 topics
530 Replies

SB8200

407 topics
1068 Replies

S33 | S34

255 topics
692 Replies

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

78 topics
159 Replies

SBV2402 | SBV3202

11 topics
30 Replies

SVG2482AC

141 topics
282 Replies

T25

57 topics
114 Replies

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

257 topics
554 Replies

G34 | G36

599 topics
1526 Replies

G54

53 topics
195 Replies

SBG10

125 topics
275 Replies

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

201 topics
431 Replies

SBG8300

298 topics
748 Replies

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

19 topics
32 Replies

mAX® DASH (WC4S)

5 topics
13 Replies

mAX® (W21/W121) | mAX® Express (W11/W122)

61 topics
153 Replies

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

60 topics
125 Replies

mAX® Wi-Fi® 6E (W61/W161)

8 topics
16 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

40 topics
73 Replies

Installing my device with the mobile App

12 topics
33 Replies

Features and Services

13 topics
15 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

2 topics
11 Replies

W6U

9 topics
32 Replies

Community Café

Off Topic

16 topics
25 Replies

Community Feedback

4 topics
4 Replies

SURFboard Products Feedback

11 topics
13 Replies

SURFboard Central App Feedback

5 topics
4 Replies

News & Updates

1 topic
10 Replies

Gsrtr8300The Many

SBG8300

Device not connecting on SBG8300

1 hour ago

MLyons2005The Many

S33 | S34

Fast to slow in a minute

My S33 starts out getting 550mbps then drops to 30mbps within 60 seconds. Switched to a hard line to no effect. Repeatable issue.

1 hour ago

PawwyThe Many

G34 | G36

Wi-Fi keeps dropping on G34

2 hours ago

PawwyThe Many

G34 | G36

Intermittent internet connection

2 hours ago

SurfsdwnThe Many

G34 | G36

G36 Guest Account is hidden?

2 hours ago

PJ SchuThe Many

SB8200

activa sb8200 2.4 v 5.0

4 hours ago

RichDThe Many

G34 | G36

how do we check on replacement of modem

How do we check status of replacement modem

5 hours ago

RichDThe Many

G34 | G36

modem is not working G36

6 hours ago

szahirThe Many

S33 | S34

Can a PoE Splitter fix the issue with S33 only allowing one connection

23 hours ago

brian7The Many

SB6183 | SB6190

SB6183 & SB6190 modems - Slow internet speed

1 day ago

Tweets by ARRIS

Leaderboard

The weekly leaderboard resets at midnight on Sundays. Now's your chance to take the lead!

Explore Our Products

Explore the Community

Need more help?

Visit our support site for additional resources

Leaderboard

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded