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Using the Device Web Manager and SURFboard Central Mobile Application

Introduction This document highlights your choices for device installation and management of your SURFboard device. The intent of this document is to provide guidance on how to coordinate use of the device Web Manager and the SURFboard Central application for owners of SURFboard Wi-Fi Cable Modems devices: G18, G20, G34, G36, G54, SBG10, SBG6950, SBG7400, SBG7580, SBG7600, SBG8300. SURFboard Device Installation and Management Choices You have several choices for installation and management of your SURFboard device. Device installation choices depend on your SURFboard device type: Cable Modems: You may choose the mobile app’s guided screens OR connect Ethernet and use the device’s Web Manager. Wi-Fi Cable Modems: You may choose the mobile app’s guided screens OR connect Ethernet and use the device’s Web Manager’s Install Wizard. Wi-Fi Mesh (mAX): You must use the SURFboard Central application for installation as there is no device Web Manager. Device management choices and features also

22944

6 hours ago

annethulThe Many

G34 | G36

help with setup

Plugged in the WiFi cable modem and connected to cable. The app setup says that I can’t connect and there is no internet

11 hours ago

jameslacey6The Many

G34 | G36

Settings for g34-f3c9

I bought this new Modem Wi Fi last Saturday. I have gotten all my devices up and running except my HP5530 Printer. HP tells me I need to change the MAC address on the Modem Wi Fi because the printer cannot log onto the new Wi Fi network. The Geek Squad spent hours and couldn’t get the printer connected. Can someone tell me how to change the MAC address?

11 hours ago

SusanGuigleyThe Many

G54

how to port forward on surfboard G54

Steps to port forward on surfboard G54 and is there a way to protect personal data. Need specific ports for cameras

18 hours ago

slang1272The Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to Set up Satellite

I am trying to set up the W130 using Surfboard Central. And am experiencing the following: Surfboard Central App doesn’t retain settings on main router. Every time I open the app it attempts to walk me through set again and again. During setup the app stalled and crashed while trying to add the satellite. I have yet to get the satellite working. Things I have done so far: Tried set up on both android and iphone devices. Factory reset router and went through setup again….and again. Cleared cache/data in the app. This sometimes allows me to get to the management screen, but no devices appear connected to the router, despite there being more than 20 connected devices. If I try to go through the Add Satellite setup, the app stalls and ultimately crashes. What in the heck can I do to either get these routers working properly? Or, what is my recourse for warranty replacement or refund?

20 hours ago

JTurnerThe Many

SBG8300

WiFi Extender for SBG8300

I have a SBG8300 on my first floor; the home is 3 floors/2700 sqft - the coverage inside the home is solid but if I step out to the deck the signal is very weak. Want to add a Wi-Fi extender on the 3rd floor to improve connection/coverage but not sure what model/brand is compatible with my SBG8300. Note: don’t think adding a mesh is possible, don’t have cable/Cat5 on third floor.

Rene1970The Many

christine62626The Many

SBG8300

Arris Model SBG8300

Needed to upgrade router bought the model listed above. It is a Modem & Wi-fi Router. I believe it can broadcast 2.4 or 5. Since installing my generator and house cameras will not work because it is saying I need to use a 2.4 connection. I have downloaded surfboard and thought I changed it but I can’t get them to connect. Please help a completely in-tech savvy person get my stuff to work. Layman’s terms are appreciated. lol

131

1 day ago

jcencisoThe Many

Modem - General

Ethernet ports not working sgb6580

They were working fine, and then they just stop transferring data

2 days ago

drichardson2864The Many

S33 | S34

S33 bad after less than 3 years?

I bought an S33 less than 3 years ago. Recently was troubleshooting a slow internet issue and rebooted my modem by unplugging it for a minute. When I plugged back in, it never connected to the internet again (green flashing light). I has my ISP come out today and they replaced all the cables and still were unable to get my modem to connect. The tech said modems typically last only 2 years and that mine may not have the latest firmware update or is just gone bad. He installed a different modem which connected immediately. Is it true this modem could have gone bad after less than 3 years of use? It’s out of warranty now, so I’m unsure what else I can do to validate if it truly is bad or not.

160

2 days ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

388 topics

S33 | S34

402 topics

SB6183 | SB6190

262 topics

SB8200

534 topics

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

119 topics

SBV2402 | SBV3202

13 topics

SVG2482AC

189 topics

T25

74 topics

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

290 topics

G18 | G20

25 topics

G34 | G36

849 topics

G54

98 topics

SBG10

174 topics

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

251 topics

SBG8300

375 topics

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

24 topics

mAX® DASH (WC4S)

9 topics

mAX® (W21/W121) | mAX® Express (W11/W122)

76 topics

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

77 topics

mAX® Wi-Fi® 6E (W61/W161)

10 topics

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

42 topics

Installing my device with the mobile App

12 topics

Features and Services

13 topics

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

3 topics

W6U

12 topics

Community Café

Off Topic

21 topics

Community Feedback

11 topics

SURFboard Products Feedback

14 topics

SURFboard Central App Feedback

7 topics

News & Updates

2 topics

annethulThe Many

G34 | G36

help with setup

Plugged in the WiFi cable modem and connected to cable. The app setup says that I can’t connect and there is no internet

11 hours ago

jameslacey6The Many

G34 | G36

Settings for g34-f3c9

11 hours ago

SusanGuigleyThe Many

G54

how to port forward on surfboard G54

Steps to port forward on surfboard G54 and is there a way to protect personal data. Need specific ports for cameras

18 hours ago

slang1272The Many

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to Set up Satellite

20 hours ago

JTurnerThe Many

SBG8300

WiFi Extender for SBG8300

Rene1970The Many

christine62626The Many

drichardson2864The Many

S33 | S34

S33 bad after less than 3 years?

160

2 days ago

pringlesThe Many

G34 | G36

Arris G34 Cable Modem Router Combo

I have an Arris G34 Cable Modem Router Combo. I have set it up and the Internet is working fine. I can’t figure out how to get the router to connect with my printer. When I print the network status/check network connection, it says that the “MAC address filtering check failed. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.” Can someone please help? Thank you.

944

3 days ago

nancibeeThe Many

G34 | G36

Cannot connect HP 2028 Printer to G34

I see that this is a common question but none of the replies are resolving my issue. I have connected all of my devices to my network except my printer. None of the networks, i.e., 2.4, 5ghz, and guest do not appear in the list of networks in the HP setup wizard. I tried entering my network name manually with the WPA password. Nothing works. The printer cannot find the network. I have restarted the router and the printer. I really need to get this fixed.

273

3 days ago

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