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Modems
Wi-Fi Modems
Voice Modems & Wi-Fi Modems
mAX® Mesh Systems
Extenders & Bridges
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SURFboard University
I have a new Surfboard G34, and I am wondering how would I remove or block an unwanted device that may be connected to my network? I see the connected device list in Surfboard Connect for iOS. There were other topics here that are currently closed, which stated that I should be able to see a remove option from that device details in that connected device list. But I can only expand the device card to reveal the details, i do not see any option to remove or block. I have also enabled parental controls and I still do not see any option to remove or block an unwanted devices anywhere.
Hello. Cablevision Optimum is directing me to you. I am hoping I don’t need a new modem since I recently bought an Arris Surfbiard. Today I requested that Optimum increase my Internet speed to 300 MBPS, which they did and will start charging me for it. But the speed test does not show 300 Mbps for the download which it should, according to Optimum. They said my speed is fine on their end and directed me to the modem manufacturer. When I went on your website, I don’t see the product number of the modem that I bought. I’m trying to determine if I have to get a new modem or not. This is the p/n: SBG00DAY20RT. is this compatible? According to the optimum site I can use a DOCSIS certified DOCSIS 3.1 modem for all speeds.thank you for any guidance
I activated my G36 through Xfinity. I used surboard phone app, it connects failed. I used 192.168.0.1, whats the email and pw I use to login? the one same as my community account?
Internet was working great, had a brief power outage and disconnected SB6141 surfboard modem. I’ve tried unplugging the power and Ethernet and replugging and the only lights are the send and receive (both blue) and the link light is flashing blue. When it starts up the power light starts green but goes blank. Please help!
Lost power this weekend (it was connected to an APC UPS) and after reboot the SB8200 steady blinks (all 4 LEDs and the Ethernet ports). There doesn't seem to be any decernabIe pattern. I also can't get DHCP directly connected to a computer or communicate with a static IP. Did the 10 sec hold several times on the reset button to do a factory reset. Behavior continues and is persistent regardless of what's attached to the modem. Device is still under warranty per this site.
I'm having a problem with my internet last Monday my internet stopped working I called the customer service and still nothing is working I unplugged the box numerous times and still nothing. What can I do to solve this and this morning I called the customer service and they saying that it's closed so what can I do????
I just purchased and installed a brand new G36 wifi cable modem. It intermittently but frequently drops the internet, both on wired and wireless connections, across a variety of devices. Every 7-8 minutes it drops the internet and then remains without internet for about 1.5-2 minutes before reconnecting. I have gone through the following support pages for a fix, tried every potential solution or spec check listed, and nothing has worked: One Two Three I have also read through others' similar posts on here and tried several other suggestions. Again, to no avail. The modem is elevated and out in the open, right next to my smart TV (one of the devices connected and dropping, both wired or wireless). All my cables and cords are relativly new, free of kinks or other issues, and hand tight. The signal levels are within range. This was one of 3 devices listed by my service provider (Xfinity/Comcast) that is compatible with my service plan. My download speed is up to 1100mbps and upload speed
I need a user manual for a SVG2482AC.
We have an Arris G36 with a router mesh system and our Nvidia shield plugged into it. Both the wifi to the router and the ethernet connection drops 5-10 times a day. I have rebooted it, unplugged it for 5 minutes, reset it. disconnected everything and reconnected. Nothing seems to fix it.
I purchased the modem from Best Buy because my modem was acting strangely. I did not get a chance to install the modem until after the bus by return policy expired. Best Buy recommended me reaching out to you about getting a refund because they were unable to refund or replace the modem. Please contact me at (Edited personal information). If you need to discuss this or please reply to this request and I will follow the steps that you provide. Best Buy told me that you would reimburse or replace the modem due to their return policy. The modem is an SB 8200 and was purchased on January 4, 2025 or $169 plus tax from Best Buy and wyomissing PA store number 580
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