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ETWrightThe Many

asked in Modem - General

App email

How can I change the original e-mail I used to register the App?

1 hour ago

vb518The Many

asked in G34 | G36

G34 suddenly stopped holding VPN connection

I am required to use a VPN for work. Have been doing so for many years. I replaced an older modem and router 4 months ago. The G34 was working fine until one day it wasn’t. My VPN connection drops after 10 seconds. My IT dept went so far as to replace my computer but the new computer has the same issue. I have rebooted the modem many many times. I saw reference to an article, but the link tells me to “check back at a later time” (!!!) If this article will help me, can it be emailed to me perhaps? http://arris.force.com/consumers/articles/General_FAQs/G34-G36-VPN-Passthrough-Setup or is there anything else I can do? I need to be able to do my job.

3 hours ago

cTrinThe Many

asked in mAX® (W21/W121) | mAX® Express (W11/W122)

No option to disable/activate multiple ssids

Just got the mesh system from woot and still trying to separate the bands with multiple ssids. Like to keep all my Alexa/Smart stuff on the 2.4 band. Right now, I do not have that option in the central app like what everyone posted. Did they remove that option?

3 hours ago

CatmanThe Certified

asked in G54

wifi stopped working

My Wi-Fi stopped working on multiple devices, some of my connected Wi-Fi is still working, ie, my TV, mobile phones, co.puters, but all of my other devices are offline, when connecting to the ssid it says no internet, yet other Wi-Fi connected devices are still connected. I can not connect my other devices as it says no internet on all broadcast ssids, I have factory reset the modem, yet still no success.

436

11 hours ago

Airforce1Guardian2The Many

asked in G18 | G20

Arris G18 stuck in a reboot loop

After discovering that the modem was rebooting every 5 or 7 minutes “exactly” I completed a “Restore WIFI Defaults” action this cleared this rebooting looping condition. Apparently the restore allows the firmware to reload clean defaults fixing erratic behavior like I was experiencing. My question is how can I determine what the actual cause that sent the modem into this condition in the first place? The modem is relatively new and operated great for a couple weeks before this problem occurred. I don’t want to have to do a restore everytime this happens going forward. Any suggestion would be appreciated.

142

13 hours ago

Bmartin42The Many

asked in G54

Smart Device Connectivity

I just purchased a G54 and went through all the setup and activation with Spectrum. No issues, much more stable connection all is well. Until I had to swing all of my smart home devices over and many are having issues with the connection. My thought is the 2.4ghz vs the 5ghz may be the issue? I’m curious if anyone else knows how to remedy this? Most devices are a Google based platform and the previous router/modem from spectrum had no issues. I’ve gone through all the troubleshooting with Google and nothing seems to work. The only thing that has changed is this setup so I have to assume it’s to blame. Any help would be greatly appreciated.

111

15 hours ago

Gray5555The Many

asked in SB6183 | SB6190

SB6190; very good download, very slow (0) upload??

I have a SB6190 that’s maybe ?6 years old with COX Cable internet service. My download speed was around 90 MBPS when I had it routed through/to the wireless router but I had close to 0 upload speed (would vary between 0 to 0.1 to as high as maybe 2 if I was lucky). I then disconnected the wireless router and connected the Ethernet cable from the modem directly to the computer and the download speed went to 250-270 MBPS !! but the upload stayed very low, somewhere close to 0 or 0.2, rarely above 1-2. The speed I’m paying for is around 250 down so I don’t think I’m overtaxing the modem which is rated at 1000/1000. This all started about 6-8 weeks ago so I had COX come out and they replaced a connection at the house and the cable all the way to the pole and to the junction or distribution box at the top of the pole. I don’t know if they replaced a connection at the pole or the whole box. I live near the Gulf so the connections apparently can get corroded but the Tech did not leave any not

EllisThe Many

For the past few days, I haven’t had an internet connection. My provider (Xfinity) says their side is working, and my router (ASUS RT-AX58U) is indicating that this modem is the issue when I check the network diagnostic. I’ve tried power cycling, factory resetting both the modem & router (separately), and moving both to a different coax port. Unfortunately, none of that has helped. I can still see & connect to the network, but there’s no internet on any of my devices. if you have any suggestions as to anything else I might try before resorting to a technician visit from my ISP, I would greatly appreciate it. Thank you!

420

17 hours ago

willlaoThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

How to remove a satellite?

18 hours ago

richardb830The Many

asked in SVG2482AC

Online Light blinking on SVG2482AC

I’ve had my SVG2482AC Modem for about five years. Just now, the WiFi isn’t working. I did the following troubleshooting: Checked for XFinity outage in my area and there is none. Swapped out the coax cable coming from the wall to the back of the modem. Made sure connections were firm. Power cycled the modem Relocated the power to a different outlet. None of these worked to restore my WiFI. Any idea what could be causing this and I would appreciate some suggestions. Thanks

153

18 hours ago