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Unanswered questions

126 Topics
J
The Many
Johnsjl1The Many
asked in SBG8300
sbg8300 - change Wi-Fi name/password

Just installed. How to change name and password to match my existing network which all of my devices connect to.  When I connect to my previous network, no internet

401
plemans
Legends
22 days ago
K
The Many
kyler4The Many
asked in Modem - General
Modem

I am attempting to follow the prompts in the app to set up my modem. However the led lights do not turn on as expected. What do I do?

192
plemans
Legends
22 days ago
K
The Many
KakemanThe Many
asked in G34 | G36
g34 - Wi-Fi connected without internet

The g34 model I have is flashing blue the phones connected say connected without internet. The other devices say no connection unplugged and plugged multiple times cable internet provider they don't see it in the system is it fried?

461
plemans
Legends
22 days ago
E
The Many
ericdebakerThe Many
asked in S33 | S34
s33 modem and router work but can't connect to network

I tried adding another s33 modem for garage using bridge mode.  Didn't appear to work so I disabled bridge and now I can't connect back to my network.  Spoke to isp and said all is good on their end.  Please help!

446
plemans
Legends
22 days ago
W
The Many
WizardOfGauzeThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can SBG7400AC2 use Nord VPN

How or Can I use Nord VPN on my Router? Thanks. 

151
plemans
Legends
22 days ago
A
The Many
AlexPad867The Many
asked in SBG8300
Arris SBG8300 - Unable to login the GUI web portal

I’m trying to change my nat type using the ip from my router but cannot log in. I've tried the wifi password, "password" and the password on the actual router but nothing works on the admin login page

271
plemans
Legends
22 days ago
S
The Many
SandyVThe Many
asked in G34 | G36
New Arris G34 app keeps giving error and cannot login to router to change wifi pw. I have finals- Plz Help

Hello, I just got my brand new Arris G34 Router and it has been a nightmare. I know it is working and had MAC activated with Sparklight, but when I dl the app to set up it errored and now will not allow me to change anything. I’ve reset router, reinstalled app and still same issue. It asks for my email and I never set a password.  I tried the generic logins and no luck. Tried login on bottom, still no luck. The bar code on bottom will not scan. I don’t know why they have set up this way but the manual instructions stink, the recommendations do not work, and they are closed by time I get home. I am 24 hrs away from returning this thing. I have always bought Arris and 1st issue. 

784
S
The Many
25 days ago
M
The Many
Max 318The Many
asked in SB6183 | SB6190
arris sb6183 - Router connected , unable to access the Wi-Fi internet

I have the arris sb6183 and bought a router and I can’t find name on the app and still won’t let me connected to the internet on my ps5

171
plemans
Legends
26 days ago
U
The Many
uncouple141The Many
asked in Wi-Fi Modems - General
make an app that is useful since connected device are not listing.

What about you make an app that’s useful? The current app doesn’t show connected devices. One has to connect to the web GUI to see the connected devices. Please hire someone competent to resolve the issue.  Best regards, Frustrated and disappointed Customer

81
plemans
Legends
26 days ago
J
The Many
Jim StanleyThe Many
asked in SB8200
Adding a VPN to Arris SB8200

Is it possible to load my VPN to my Arris Modem and route it through a VPN router to cover all devices in my house? If so, are there instructions somewhere to load the VPN to the modem? Are there any special things I need to do in order for this to work? Let me know. ThanksJim 

271
plemans
Legends
26 days ago
N
The Many
njernsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Password Reset on SBG7400AC2

Is there a way to reset the password on my Surfboard SBG7400AC2 without having to reset it to factory settings?  I did a reset years ago and ended up clearing information from the system that required us to have the company that set it up come back out and reset our systems.  So, I’m trying to avoid that since they’re no longer in business.  

391
S
Wi-Fi Warriors
27 days ago
V
The Many
Volcar21The Many
asked in Wi-Fi Modems - General
Modem and Router recommendation

Hi Folks,Our current ISP provider is Xfinity (2000Mbps service) and we are presently using their Modem/Router. We are considering replacing their unit by procuring one of our own modem and router in order to reduce our monthly bills. Consequently, we are using this medium to ascertain your assistance on what modem you would recommend as suitable for our application. Kindly note that we are interested in separate units i.e modem/router and which are wifi7 compatible.

255
plemans
Legends
27 days ago
C
The Many
ChazandtrinaThe Many
asked in G18 | G20
Arris G20 rebooting on its own.

Anytime I reboot this modem it intermentantlly goes on and off for several days before it finally stays on. I effectively have no internet for days. Is there a solution?

486
plemans
Legends
27 days ago
B
The Many
BrentthediscerThe Many
asked in Modem - General
Arris-f845

Can I change the password on my Arris f845 modem router without the use of the internet?

141
plemans
Legends
27 days ago
R
The Many
RogerRabbitThe Many
asked in G34 | G36
https not longer available to login to G36

Hello allI installed a G36 a few months ago and when I would use 192.168.0.1 to login into the router I would get a screen saying a secure https connection is being established and I would see https in the URL. Now that screen has disappeared and I cannot manually type in https://192.168.01.I would like to re-enable the https connection. I’m on Xfinity. Any pointers would be appreciated!Thanks

453
S
Wi-Fi Warriors
27 days ago
K
The Many
knitterThe Many
asked in G34 | G36
zoom and FaceTime freeze on G36

just set up my G36 surfboard and started having problems with my screen freezing on Zoom and FaceTime calls.   I never had this problem before with my 10 yr old modem/router.   Is this happening because I set up something wrong?  did I miss something in the setup?thankful for any assistance

71
plemans
Legends
27 days ago
D
The Certified
Decola513The Certified
asked in S33 | S34
sURFBoard Central just re-downloaded it and it’s totally different

Not liking the changes some of my devices didn’t come through doesn’t show whether it’s 5G or 2.4 very dissatisfied. Can I change back I tried.

314
D
The Certified
28 days ago
S
The Many
SandyVThe Many
asked in G34 | G36
Dear Arri, please fix your junk.. Im returning this

Never had soo many issues nor seen soo many complaints on a router in my LIFE! We shouldn’t have to fix a new purchase, what a joke. And CS has been closed. Forget it! I’m finding a new company .  

361
S
Wi-Fi Warriors
28 days ago
tactrix
The Many
tactrixThe Many
asked in Modem - General
Why aren't you making modems with fans in them?

Your modems, and pretty much every other modem on the planet are designed with no fans. As a result when you get above a very moderate speed of 20MB per second your modems start to overheat and then crash once they reach around 100 degrees. Extremely preventable problems if you would just install a fan, but for some odd reason no manufacturer does. And as a result every single modem from every company has this issue. Just install a fan, and it will fix it.

5312
tactrix
The Many
28 days ago
M
The Many
menzie85The Many
asked in G34 | G36
Unable to log in to G34

Getting this message.  Is there a work around?The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110. 

275
plemans
Legends
28 days ago
S
The Many
Stasha4eThe Many
asked in SB8200
cant get my Arris SB8200 to stay connected

In the app I get the modem to connect to my internet and then when I try to sign into the app to use it it tells me it lost the connection try again. Many try’s help!

343
plemans
Legends
28 days ago
P
The Many
PlannermannThe Many
asked in S33 | S34
S34 - Unable to activate the modem with COX

Well after talking to Cox on the phone and in the store, they can’t activate my new S34 modem.  This company really needs to stop advertising that it is compatible, because in Las Vegas, it is not.  I hope Amazon will take it back, if not I wasted 200 bucks for nothing.

673
plemans
Legends
29 days ago
K
The Many
KorsatoThe Many
asked in Wi-Fi Modems - General
just purchased DOCSIS 3.1 amd can not connect

My provider said the network is not showing up I have to check with you guys…. Need to get the up and running asap- I work from home 

241
plemans
Legends
29 days ago
L
The Many
LiahfoxThe Many
asked in G54
Surfboard G54 - Unable to login the GUI web portal

I was in the router/modem setup page, right after I picked my password it logged me out.Now the router is giving me a bad password error. The username is filled in by default “admin.” Am I missing something? I wrote down my password, so I know that’s not the problem.

201
plemans
Legends
29 days ago
T
The Many
TonyRThe Many
asked in G54
G54 connected devices issue

Many of my connected devices do not appear correctly. I have erased the app from my phone several times and reinstalled it to no avail. On my computer it does show many of the devices on the network correctly. How can i fix this?  Also, what is the best way to identify devices on the network? 

181
plemans
Legends
29 days ago
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