Modem - General

General Cable Modem

  • 261 Topics
  • 487 Replies

261 Topics

B
The Many
Bob HallThe Many
asked in Modem - General

CM3200B Cable modem - Power connector

We as a company have been using the CM820B Cable modem. (240 volt internal PSU)We now want to purchase 100 * CM3200B Devices. 12 volt  external PSU.Cannot find specs for the DC power connector.We need  a “Brick” type PSU 12 volt @ 2 Amp - 2.1 * 5. 5 mm connector does not fit (5.5 to big)Measured supplied PSU  connector @ 1.1 * 5.1mm.Anyone know a “brick” PSU that will work or can confirm the actual size of the connector on the CM3200B 

1
S
VIP
4 months ago
D
The Many
Dvecch1The Many
asked in Modem - General

Unable to access the modem with customized password

Cannot access modem with the password I created 

2
S
VIP
4 months ago
D
The Many
DoggydearThe Many
asked in Modem - General

what is the bandwidth of my Arris SB 6141?

Hi, I’m having trouble connecting a Simplisafe base station to my Wi-Fi and they said it might be due to being on the wrong bandwidth. I checked with Xfinity and they couldn’t help me since it’s not their equipment. The other things SS said was that their equipment wouldn’t work if we are using VPN. I explained to them that I have several devices from different manufacturers all connected to the Internet...no problem.Would bandwidth and VPN be a problem?

2
plemans
Legends
4 months ago
L
The Many
liltrezgmaboyThe Many
asked in Modem - General

i want to get internet with you guys but i dont know how to get a wifi box

My friend recommended me to you guys but i don’t know how to start service with you guys 

1
plemans
Legends
4 months ago
B
The Many
bastienCThe Many
asked in Modem - General

how to find my password

Hi, I’m trying to enter my WiFi interface to allow my repeater since I cannot connect it to my new WiFi network. The name is “admin” but I cannot find out what is the password I should use. Can you help please?

8
M
The Many
4 months ago
T
The Many
ThisisridiculousThe Many
asked in Modem - General

Wi-Fi password for SB6141

My sb6141 WiFi password is not working. Why and what is the fix?

1
plemans
Legends
4 months ago
K
The Many
kdsmith23The Many
asked in Modem - General

No internet

Why is all my lights blue and on but when I login to my account to see, it says that my internet is not connected?

2
plemans
Legends
4 months ago
A
The Certified
Al the EditorThe Certified
asked in Modem - General

Need help choosing a router for our Smart Thermostat

Greetings! Our HVAC Smart Thermostat requires a “2.4 & 5 GHz, EERO, 2-address” router. Service Electric recommends “Docsis 3.1.” The HVAC tech says it must provide the two frequencies on separate addresses. I’m not able to sort through all the models to find the right one. Any suggestions? Thank you!

4
A
The Certified
5 months ago
S
The Many
SchroemeThe Many
asked in Modem - General

brightspeed capability

Trying to activate my modem to work with Brightspeed internet. Need help. 

2
S
VIP
5 months ago
C
The Many
chefekwallThe Many
asked in Modem - General

Removing Devices

How do I remove devices from my router that I don’t want connected. 

1
S
VIP
5 months ago
W
The Many
Walshdavis2005The Many
asked in Modem - General

no internet

The online light will not co.e on and says no internet connection we unplugged it and reset it still nothing! Frustrating 

1
plemans
Legends
5 months ago
A
The Many
amirtkThe Many
asked in Modem - General

VAP3400 Default web login user and password

Dear Arris team,Appreciate your support inform me default username and password for web page login VAP3400 AP,Thanks

1
S
VIP
5 months ago
A
The Many
AlbankerThe Many
asked in Modem - General

printer disconnect

My sbg6700ac modem router has always disconnected from various brands of printers,c printer is only 3 ft away ..thanks 

1
S
VIP
5 months ago
D
The Many
devincito69The Many
asked in Modem - General

change password for DG240 router

hello….I have never changed my password for my 3.5 yr old DG2470 router and i can’t access the change password via the IP address info many people talk about online. I have tried all 6 username and password suggestions listed….advice...trying to secure the router more as it seems to have more traffic than I actually am using it for and neighbors live 100ft away...= an AirBnB trailer is right next to my shop

2
plemans
Legends
5 months ago
C
The Many
ComputerroomThe Many
asked in Modem - General

unable to connect security cameras in surfboard sbg6700-ac

Have spectrum..can this modem be connected to arlo essential security cameras wire free no hub? If i sit on the porch i have no internet? What modem should i get

1
plemans
Legends
5 months ago
R
The Many
richie51The Many
asked in Modem - General

modem will not work with xfinity after typing in HFC MAC ID

SB11863 can’t connect to the xfinity internet and I did use the Mac numbers and it doesn’t work will not connect .

4
N
The Many
5 months ago
O
The Many
OnyxThe Many
asked in Modem - General

playstation remote play with arris TG3442S

Hello experts last couple of days I have tried to get PlayStation remote play to work outside of WiFi. have been forwarding a lot of ports with no luck.i did also try to DMZ PS5, with no luck.  I have only the router connected and gets NAT3, can’t get a lower NAT.  I don’t know much about this, hoping someone know what to do.

1
S
VIP
5 months ago
M
The Many
martinez8118The Many
asked in Modem - General

online light steady blue, wifi light wont connect

The router light/ online is on, but it won’t connect to the wifi light. I did have a power surge throughout the day 

1
plemans
Legends
6 months ago
T
The Many
thanswr1017The Many
asked in Modem - General

excessive data usage on SBG7600-AC

My data usage has gone up by quite a bit this month.  How can I check the devices connected to my modem?Arris Surfboard SBG6700-AC

5
plemans
Legends
6 months ago
J
The Many
JanicegodinThe Many
asked in Modem - General

No internet on Wi-Fi modem

Just got a arris wi-go and voice modem. My device is telling me, it’s connected to the modem but no internet. My phone works. Comcast tells me I have a strong internet signal. I have already pushed the reset button and also disconnected the cable wire, waiting for a few minutes and then reconnected the cable wire to the modem. Still no internet 

2
plemans
Legends
6 months ago
U
The Many
united9198The Many
asked in Modem - General

TM3402a Ethernet Ports non functioning.

I have a TM3402a cable modem. I have my Google mesh WI-FI router plugged into one of the Ethernet ports and it works fine. I would also like to connect my Macintosh via Ethernet, but I am being told that the other Ethernet ports on that modem cannot be used that way. What would be the purpose of 4 Ethernet ports if they are not functional? Thanks

2
plemans
Legends
6 months ago
S
The Many
sagar.mohaneThe Many
asked in Modem - General

SBG10 Admin password not resetting - user locked out

Hi,  I have SBG10 modem/router, I lost the admin password as old version Web Manager App has been discontinued and new App SurfboardCentral has been installed. I tried to reset the SBG10 through manual process but since it is still assigned in the Web Manager App, password is not getting reset. I tried - Reseting by taking the internet cable out Reseting with 30-30-30 mode suggested in one of the discussion forum Neither of the method helped. Please advise.  Thanks. 

4
N
Wi-Fi Warriors
6 months ago
F
The Many
FrizzyThe Many
asked in Modem - General

Compatible Arris modem/router for TDS uses.

TDS uses arris DG3452 but you can't buy it only lease it from TDS.  What is the comparable Arris modem/router that a consumer can?  

3
LoveMyLab
Guardians of the Gateways
6 months ago
C
The Many
chicky55The Many
asked in Modem - General

Unable to access GUI page on g34

cant login to my router on 192.168.0.1 wants email and password  when i set router up i used mac num on modem now it doesn't recognize num or email or password  just setup my surfboard acct now but that doesn't work either thanks john 

1
Networkingfordummies
Cable Modem Commandos
6 months ago
B
The Many
bklaydenThe Many
asked in Modem - General

ARRI Surfboard SVG2482AC stopped connecting to Xfinity

All of a sudden my Arris SURFboard SVG2482AC will not connect to Xfintiy internet.  I have contacted Xfinity and did all their steps.  I have also reset the moder several times but it still will not connect.  Any suggestions?

1
S
VIP
6 months ago
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