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Modem - General

DOCSIS® Cable Modem

  • 369 Topics
  • 704 Replies
369 Topics
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papabThe Many
asked in Modem - General
Can age of my modem be determined by the serial number?

Can decoding serial number determine the age of modem?

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plemans
Juggernaut
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BBCThe Many
asked in Modem - General
ARRIS SURFboard cable modem

Recent purchased new ARRIS cable modem, It installed with a MAC and I have Windows 11.  How to I correct this?  

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BgormanThe Many
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change wifi password

Hello. I’m trying to change my wifi password. I’ve been reading the online form to be able to achieve this. However. When I enter requested 192.168.0.1 it doesn’t load 

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Wi-Fi Warriors
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Beckrose1The Many
asked in Modem - General
incorrect password while scanning QR code on SBC app

When I scan the provided QR code, an error message pops up stating the password is incorrect. This is a brand new product. 

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Wi-Fi Warriors
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CherigThe Many
asked in Modem - General
Unable to connect the device with router

We set the router up, looks like it’s working, but can’t connect to anything. What are we doing wrong?!

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macnroseThe Many
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Login credential not valid for the web portal to add devices

I just bought a weather station and want to connect it to house wifi.  I figure the way to do that is on the Arris control panel.  Tried using ‘admin’ and the Preshared Key, but I can’t log in. It is an older unit (2014-2015), from WOW!. SN: 9B72G168K500682

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Wi-Fi Warriors
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emjean11The Many
asked in Modem - General
login page not loading to enable the bridge mode on GUI web portal

i’m trying to login to my arris so i can turn off wifi in order to set up a mesh routing system and i could login yesterday, but today the page is not loading. I’m getting this error message “The webpage at http://192.168.0.1/ might be temporarily down or it may have moved permanently to a new web address.”Any tips?

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Wi-Fi Warriors
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EmilieThe Many
asked in Modem - General
How to setup wifi on my new location

I recently moved into a new flat and I’d like to set up WiFi. 

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Wi-Fi Warriors
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Isles82The Many
asked in Modem - General
Optimum Cable Modem with telephone support

Hi. I’m looking for an Arris cable modem that’s compatible with Optimum/Altice to replace the one I’ve been renting from them since I’ve had their service.I just need a standard modem with a telephone port, I’m not looking for one with built-in Wi-Fi.Optimum won’t provide me with any information, so I thought I would ask here.If anyone can provide me with some information, I would appreciated it. Thanks!

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Wi-Fi Warriors
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Stramel
asked in Modem - General
no internet on computer devices only roku, amazon, ring cameras on SB6141

Very strange.Can NOT log laptops, ipad or either phone into internet. connects to router but will not get an internet connection. TVs are running fine on Roku connected to router/modem.All my ring cameras are running fine connected to router/modem.All connected devices show in router admin Client List but no internet on phones iPad or laptops the rest work fineLaptop via Ethernet cable to modem no internet....Logged my phone into other Wi-Fi at different locations with no issues.Asus RT-N66U router firmware version 3.0.0.4.378_9459SURFboard SB6141 modem ipv6 onlyXfinity ISP provider

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quip0709The Many
asked in Modem - General
Changing SSID and Password when logging into router

I don't have warranty on my modem. The model number that I have is SBG6700-AC. I've had it for a few years. In the past, I've always used this IP address http://192.168.0.1 and was able to login into the router using admin and password to go in and change the SSID along with the password. For some reason whenever I attempt to log in with that IP address on my laptop or smartphone, I get the message: This site can’t be reached192.168.0.1 took too long to respond.Try:Checking the connectionChecking the proxy and the firewallRunning Windows Network DiagnosticsERR_CONNECTION_TIMED_OI really want to change the SSID along with the password. Is there another way I can change the SSID and password?

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Wi-Fi Warriors
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DrewbageThe Many
asked in Modem - General
Password is not working on SBC app

My password and login are not working for the app

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ctimmons1339The Many
asked in Modem - General
Want to log in to my app and register my Surfboard if it is not

Hello.  I have a Surfboard router and just downloaded the app and want to make sure I have an account set up and have visibility into this device on my app.   

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Rockstar!
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rgrozalisThe Many
asked in Modem - General
Modem w/ phone gateway

Is there a more current model to the TG2472G ?  need a modem with one or two phone ports.with or w/o wifi. thanks!

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Wi-Fi Warriors
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Angry customerThe Many
asked in Modem - General
phone ruined by Arris SBC appdownload

just bought an Arris Modem. I downloaded the app and it ruined my cell phone. I call the number for help. They are not open on Sunday. What company cannot provide assistance everyday. Can they not even provide AI? I will never buy their products again. $500 cell phone down the drain.

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Wi-Fi Warriors
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easyview2021The Many
asked in Modem - General
setting up modem

Can you call me at 972-589-4018.

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apodlasikThe Many
asked in Modem - General
orbi wifi mesh system compatibility

How do I switch my Arris modem to/from Bridge/AP?

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MishaelkThe Many
asked in Modem - General
Wifi name is not broadcasting after activating the modem

My modem is not findable as a WiFi even after confirming complete activation with the internet provider 

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DarinThe Many
asked in Modem - General
pass phrase for the modem

Where do I find the pass phrase on my modem

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John UrbanThe Many
asked in Modem - General
SB000AD36AD3800V2RT

The hard wired and the wifi wired lights do not work stay on at the same time.. 

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Wi-Fi Warriors
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imsotiredThe Many
asked in Modem - General
SB6121 Firmware

Breezeline told me to update the firmware for my SB6121 modem.  I cannot find any source for it on here or anywhere.  Any ideas?

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Brian6001The Many
asked in Modem - General
ipc1100

I'm adding a second smart TV . Is my existing ipc1100 used for the old TV ok to use?

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John123The Many
asked in Modem - General
I need to speak to someone regarding my password

I need to speak to someone regarding my password. It’s hard to find a chat session here.

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Wi-Fi Warriors
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DemonThe Many
asked in Modem - General
Cable Modem which supports Euro Docsis 3.1

I am looking for a cable modem supporting EuroDocsis 3.1 , min 1 Lan port and preferably (but not required) 1 fon port. It should not have an integrated router. Are there modems like that here? I am just unsure if “Docsis 3.1 ……… Supporting all major Cable Providers” means globally or US only.

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Wi-Fi Warriors
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Darrell117The Many
asked in Modem - General
Network name and password

I purchased a new modem from you and I need the network name and the password

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Wi-Fi Warriors
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