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Modem - General

DOCSIS® Cable Modem

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  • 721 Replies

Modem - General Announcement (2)

380 Topics
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surfboardorderThe Many
asked in Modem - General
How to return an Arris modem purchased from shop.surfboard.com.

I would like to return Order #60405. It’s a SURFboard S34 DOCSIS 3.1 Cable Modem.

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Wi-Fi Warriors
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achillesxfThe Many
asked in Modem - General
Can't login to 192.168.0.1

No matter what i try with the correct name and password it says session expired and i cant login with chrome firefox or edge to access my modem and change passwords etc etc

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Wi-Fi Warriors
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Ian719The Many
asked in Modem - General
No wifi sb6141

I have a model sb6141. I was late paying xfinity and lost internet. My bill is now current and they are saying my internet is fast and everything looks good on their side. But the icon at the bottom is blinking red. I've power cycled several times. I'm at a loss.

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GonzomanThe Many
posted in Modem - General
speedtest

I use ookla for my speedtests

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plemans
Juggernaut
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Kim GThe Many
asked in Modem - General
Internet Modem without WiFi

I have my set-up with Arris (my old unit), Netgear WiFi 7 Router and Ooma Phone. I need to upgrade my Internet Modem to allow for the Ooma Phone, which is hooked up to my Netgear. Which Arris Modem would work for my set-up?

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plemans
Juggernaut
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QueenBee62The Many
asked in Modem - General
Coaxial Modem

Can I use a Coaxial modem as a cable free modem?

102
plemans
Juggernaut
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nhague77The Many
asked in Modem - General
can’t connect to the internet

Where is the password for connecting to the internet

242
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NiamhrubiThe Many
posted in Modem - General
Iam looking for a modem or a workaround to disable internet access through a CAT cable. Any suggestions?

Hi Everyone, I have a couple of years-old Netgear router and a modem supplied by Comcast. I also have a teenage son who just can’t seem to learn when enough online gaming is enough. He connects directly to the modem via a CAT cable to avoid Wi-Fi lag, which means the options in the Netgear app for shutting off access don't apply since they only control the router. Aside from physically unplugging the modem, I’m looking for a way to remotely disable his access via the CAT cable, or I’m open to getting a new modem that allows for this. Ideally, I’d like a solution that lets me control it from the comfort of my bed. It’s been a long battle, and I’m tired of trying to instill personal responsibility—I'm looking for a switch solution. Any suggestions, especially regarding managing IP addresses and router settings?

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Arodgers81The Many
asked in Modem - General
How to change password

I have tried every number from the router for password HELP

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Wi-Fi Warriors
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RahulkahaThe Many
asked in Modem - General
cycle geez victim bhul seat book book

Vivi nichol swat no no noon

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Wi-Fi Warriors
K
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Kahardy71The Many
asked in Modem - General
arrisf290 - No internet

I previously had this modem and sparklight 8 m9nths ago and today just activated my sparklight again however the modem is saying no wifi is it my modem or my internet that is not working

161
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Wi-Fi Warriors
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papabThe Many
asked in Modem - General
Can age of my modem be determined by the serial number?

Can decoding serial number determine the age of modem?

201
plemans
Juggernaut
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BBCThe Many
asked in Modem - General
ARRIS SURFboard cable modem

Recent purchased new ARRIS cable modem, It installed with a MAC and I have Windows 11. How to I correct this?

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BgormanThe Many
asked in Modem - General
change wifi password

Hello. I’m trying to change my wifi password. I’ve been reading the online form to be able to achieve this. However. When I enter requested 192.168.0.1 it doesn’t load

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Wi-Fi Warriors
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Beckrose1The Many
asked in Modem - General
incorrect password while scanning QR code on SBC app

When I scan the provided QR code, an error message pops up stating the password is incorrect. This is a brand new product.

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Wi-Fi Warriors
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CherigThe Many
asked in Modem - General
Unable to connect the device with router

We set the router up, looks like it’s working, but can’t connect to anything. What are we doing wrong?!

341
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Wi-Fi Warriors
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macnroseThe Many
asked in Modem - General
Login credential not valid for the web portal to add devices

I just bought a weather station and want to connect it to house wifi. I figure the way to do that is on the Arris control panel. Tried using ‘admin’ and the Preshared Key, but I can’t log in. It is an older unit (2014-2015), from WOW!. SN: 9B72G168K500682

161
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Wi-Fi Warriors
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emjean11The Many
asked in Modem - General
login page not loading to enable the bridge mode on GUI web portal

i’m trying to login to my arris so i can turn off wifi in order to set up a mesh routing system and i could login yesterday, but today the page is not loading. I’m getting this error message “The webpage at http://192.168.0.1/ might be temporarily down or it may have moved permanently to a new web address.” Any tips?

251
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Wi-Fi Warriors
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EmilieThe Many
asked in Modem - General
How to setup wifi on my new location

I recently moved into a new flat and I’d like to set up WiFi.

201
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Wi-Fi Warriors
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Isles82The Many
asked in Modem - General
Optimum Cable Modem with telephone support

Hi. I’m looking for an Arris cable modem that’s compatible with Optimum/Altice to replace the one I’ve been renting from them since I’ve had their service. I just need a standard modem with a telephone port, I’m not looking for one with built-in Wi-Fi. Optimum won’t provide me with any information, so I thought I would ask here. If anyone can provide me with some information, I would appreciated it. Thanks!

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Wi-Fi Warriors
S
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Stramel
asked in Modem - General
no internet on computer devices only roku, amazon, ring cameras on SB6141

Very strange. Can NOT log laptops, ipad or either phone into internet. connects to router but will not get an internet connection. TVs are running fine on Roku connected to router/modem.All my ring cameras are running fine connected to router/modem. All connected devices show in router admin Client List but no internet on phones iPad or laptops the rest work fine Laptop via Ethernet cable to modem no internet.... Logged my phone into other Wi-Fi at different locations with no issues. Asus RT-N66U router firmware version 3.0.0.4.378_9459SURFboard SB6141 modem ipv6 only Xfinity ISP provider

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quip0709The Many
asked in Modem - General
Changing SSID and Password when logging into router

I don't have warranty on my modem. The model number that I have is SBG6700-AC. I've had it for a few years. In the past, I've always used this IP address http://192.168.0.1 and was able to login into the router using admin and password to go in and change the SSID along with the password. For some reason whenever I attempt to log in with that IP address on my laptop or smartphone, I get the message: This site can’t be reached192.168.0.1 took too long to respond.Try: Checking the connectionChecking the proxy and the firewallRunning Windows Network DiagnosticsERR_CONNECTION_TIMED_O I really want to change the SSID along with the password. Is there another way I can change the SSID and password?

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Wi-Fi Warriors
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DrewbageThe Many
asked in Modem - General
Password is not working on SBC app

My password and login are not working for the app

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Wi-Fi Warriors
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ctimmons1339The Many
asked in Modem - General
Want to log in to my app and register my Surfboard if it is not

Hello. I have a Surfboard router and just downloaded the app and want to make sure I have an account set up and have visibility into this device on my app.

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Rockstar!
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rgrozalisThe Many
asked in Modem - General
Modem w/ phone gateway

Is there a more current model to the TG2472G ? need a modem with one or two phone ports. with or w/o wifi. thanks!

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Wi-Fi Warriors

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