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Modem - General

DOCSIS® Cable Modem

  • 349 Topics
  • 645 Replies
349 Topics
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The Many
SH1865The Many
asked in Modem - General
How do I test Ethernet ports

How do I test Ethernet ports?

111
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Wi-Fi Warriors
4 months ago
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The Many
jagskiThe Many
asked in Modem - General
arris b789 Unable to access the GUI portal and it shown as unsupported browser

when I log in to the router, I get this message.The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.I’m using the newest version of Chrome.Chrome is up to dateVersion 126.0.6478.183 (Official Build) (64-bit)I don't understand the problem is, why is the newest version is not supported. 

151
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Wi-Fi Warriors
5 months ago
S
The Many
Samsung_CreatorThe Many
asked in Modem - General
Issue with Logging into Web Manager

Get error This site can’t provide a secure connection192.168.0.1 uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCH

401
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Wi-Fi Warriors
5 months ago
F
The Many
FBURNETT66The Many
asked in Modem - General
modem not powered on

My modem won't turn on

181
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Wi-Fi Warriors
5 months ago
A
The Many
awhittThe Many
asked in Modem - General
Max Pro W133 Mesh System Compadibility

Will the max pro Mesh System work with a g34 modem/router

71
S
Wi-Fi Warriors
5 months ago
J
The Many
Jpross1117The Many
asked in Modem - General
max devices

Is there a max number of devices that can be connected to the router

61
S
Wi-Fi Warriors
5 months ago
F
The Many
FBURNETT66The Many
posted in Modem - General
router/modem not turning on

My router/modem is not powering on. I'm not getting any lights at all.

100
F
The Many
5 months ago
F
The Many
Finn's MomThe Many
asked in Modem - General
Router Remote Setup

I have a separate property with multiple devices (security cameras, irrigation, thermostat) hooked up to my home network via wifi, and my current router just died. I am looking at purchasing a new Arris router and having a neighbor plug it in. However, for my devices to automatically reconnect to my wifi signal, I will need to change the Arris factory SSID name and password to match my current network credentials. I know how to do this when I am connected via the same network using the generic IP address for all routers, but I clearly am not going to be onsite to access my new router that way. I read that the Arris Surfboard app will allow a device to be linked to the app by manually entering its SSID and wifi passcode. So will my Surfboard router come with a UNIQUE SSID (not generic 192.168.0.1 or similar) and passcode that I can manually enter into the app accessed via a DIFFERENT wifi network to enable me to access my router to them change its network credentials REMOTELY? If it hel

901
LoveMyLab
Guardians of the Gateways
5 months ago
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The Many
l12nThe Many
asked in Modem - General
SB6121 suddenly dropping out connection

I know it's an old modem, but it's been working flawlessly for years… until a couple of weeks ago where, sometimes, it keeps dropping connection. Trying to restart it doesn't fix anything.Anything I should look at? When talking to my cable company is there any question I should ask?

791
LoveMyLab
Guardians of the Gateways
5 months ago
B
The Many
BirdbellyThe Many
asked in Modem - General
How to access the GUI web portal

I'm not sure how to ask this question - hopefully someone will understand. One time I was speaking to tech support and I think they had me type my IP address into my web browser search bar and it took me to an Arris page where I could make changes for my modem/router. Now I can't do that or I can't remember how they had me do it. How do I access that page (account page?) again?

2683
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Wi-Fi Warriors
5 months ago
A
The Many
AkeersterThe Many
asked in Modem - General
network name is not broadcasting on devices

Internet provider says we’re connected. Network won’t show up on any device 

111
S
Wi-Fi Warriors
5 months ago
B
The Many
black93The Many
asked in Modem - General
changing Wi-Fi name and password

How do I change network name and password

411
S
Wi-Fi Warriors
5 months ago
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The Many
mjvandeThe Many
asked in Modem - General
BGW210-700 how to turn off the wifi

How do I ensure that WIFI is turned off (not transmitting)?

561
M
The Many
5 months ago
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The Many
oibctlThe Many
asked in Modem - General
Unable to access modem info page for SB6141 on Macbook pro

Hi,Up until recently, I have been able to access the modem info via a browser using the IP address.  Recently I have been unable to do so.  I have tried all the IP addresses listed on the internet without success.  I have used both chrome and safari.  Sometimes I get a message saying the site is not secure, but even when I click “go to site” nothing happens.   Please help me access the modem setting for my SB6141 on my macbook pro running Sonoma 14.5.  Thanks

331
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Wi-Fi Warriors
5 months ago
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The Many
Randi0323The Many
asked in Modem - General
xfinity connection and no internet

I've had the same modem for 4 years, never had an issue, yesterday my xfinity streaming device froze so we turned everything off. Now I can't get anything to connect to our network. When I search for available networks it shows up and all lights on the modem are blue, but nothing will connect to it, on my phone and computer it asks me to sign in and when I click that it takes me to a link for xfinity that says I need to activate my internet. Talked to 3 different people who all have different answers and that everything looks good to them so a tech will come out in 2 days. Anyone else ever have this issue? Do I need a new modem?

441
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Wi-Fi Warriors
5 months ago
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The Many
Tsarbi224The Many
asked in Modem - General
Internet not working on new setup

I just set up a new connection says I'm connected without internet still

312
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Wi-Fi Warriors
5 months ago
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The Many
LibiThe Many
asked in Modem - General
ayuda

buenas tardes, necesito ayuda para cambiar mi contraseña de wifi porque me jaquearon mi módem, alguien me puede ayudar???

91
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Wi-Fi Warriors
6 months ago
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The Many
k100rsmThe Many
asked in Modem - General
Modem with port forwarding setup

I need a modem that has port forwarding capability for use with Spectrum Cable ISP.  Wireless not necessary.  This will be used with a Luxul router and switch.  What would be the best choice?  Thank you.

421
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Wi-Fi Warriors
6 months ago
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The Many
cyberjobesThe Many
asked in Modem - General
How do I track an order

I did not create an account with Arris or Surfboard, or whatever you call yourself.How do I track my order?

601
S
Wi-Fi Warriors
6 months ago
S
The Many
Sbxsqjx1iThe Many
asked in Modem - General
place order by mistake

I places an order yesterday that I would like to cancel. I ordered the wrong model 

122
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Wi-Fi Warriors
6 months ago
D
The Many
Dtaz71The Many
asked in Modem - General
Unable to register - T25

I tried to register my T25,  was told the serial # doesn't match model. Never had this happen before. Any help appreciated. 

211
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Wi-Fi Warriors
6 months ago
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The Many
Triton220The Many
asked in Modem - General
Pairing 2 VAP2404 devices through WPS button

Hi,I would like to pair again 2 VAP2404 devices independantly from my Internet Box. Is it possible ?Those 2 units were originally paired out of the factory.Suddenly, for an unknown reason, there were no Wifi signal coming out of the Access Point one.I decided to reset the 2 units to factory settings using the Reset button.Then I tried to pair them again using the WPS buttons.Is that right ?Apparently it does not work.What can I do ?Many thanks for some help  

301
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Wi-Fi Warriors
6 months ago
M
The Many
MpruettThe Many
posted in Modem - General
wifi name and password change

I need to change my wifi name and password 

340
M
The Many
6 months ago
R
The Many
RtpbobThe Many
asked in Modem - General
old networks

How to delete old network names 

131
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Wi-Fi Warriors
6 months ago
M
The Many
mjlessorThe Many
asked in Modem - General
Does the arris or Motorola SBG6580 modem have security issues with win10 & when was firmare updated last?

Does the arris or Motorola SBG6580 modem have security issues with win10 & when was firmware last updated.?

461
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Wi-Fi Warriors
6 months ago
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