Modem - General

Scanning the forums it appears I’m not the only one having issues with the shop but I’m trying to figure out how to cancel an order. I ordered an S33 yesterday but realized immediately my error and that I needed an S34 yesterday. I had hoped cancelling the order would have been possible, but so far I have not received an order number to  work off of. I have also had trouble getting to customer support via: https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=SupportTried making an account, but when I go to try and reset my password for my email (it automatically added me to their user database when I bought the item), I also do not get an email ...so I’m pretty frustrated at this point x.xIf anyone has any suggestions on how to cancel an order, or return an item if it is too late,

I WANT TO CHANGE MY WIFI NAME AND PASSWORD ONLINE BUT I CANT ACCESS IT ONLINE AND WHEN I TRY TO RESET THE BOX THROUGH COX CABLE THEY SAY THEY CANT DO IT BECAUSE ITS HAVING ISSUES AND THEY WONT EXCHANGE IT FOR A NEW ONE. HOW DO I CHANGE MY WIFI AND PASSWORD INFORMATION ONLINE? 

How do i disable parental rewards. I just want to block the Internet based on time of day.

Hello I have an Arris surfboard SB6141. I do not have the original box. I thought the network name and password was on the bottom of the surfboard but it is not. Can someone help me with this as I have used it to connect at work. Thank you 

I ordered a modern on your site Arris Surfboard  I didn't create an account and received NO order confirmation email.  The ONLY email I received was one asking me to write a review for the product. I checked my spam folder. I didn't write down my order numberI can see no contact information to get order status All I want is a receipt emailed to me and or a contact email

I just got my shiny new ARRIS Surfboard modem S34 and it seems to be working fine,but I cannot register it on the warranty site.Warranty Registration Fails S34 modemit says the modem’s serial does not match the model of S34..this is total BS I expected better from ARRIS.

Every half hour or so the internet connection drops on the device listed above.   What do I need to do?

Xfinity rep said that my service will be cut off on 4/1/25 because my certificate will expire.  True or not true?

Joined this forum but cannot use it since I switched to a different device. Kindly deactivate my account please.... 

First, you make it so difficult for one to obtain information about your products. Why? No chat? I have a Xfinity XB1 which supports a LAN line, internet (speed 300), TV and wi-fi. Do you have in stock and how much dollar wise a DOCIS 3.1 cable modem router? I am a senior!! Please provide a detailed response 

I want to source the dimensions or 3D file for the Arris CM3500 modem as my country will soon receive these as an upgrade to our governments broadband network, and I wish to start trialing out 3D prints for a rackmount.

I recently returned an item that was under warranty, for an exchange of a new item. I chose the option that would have Arris ship the item immediately, and they would put a credit hold on my card while they awaited shipment of the defective item.  I returned the defective item immediately, and have shipping confirmation from UPS that it was delivered to their returns address. The delivery of the return took place well before the held charge would go through on my card, and yet I was still charged for this. I am unable to activate live chat for some reason, and the phone service is currently after hours. Has anyone else experienced this and/or how was could this be resolved?

Modem does not appear to be powered up.  No lights on modem.  No internet. Last night we had some power outages.   Could that have caused the problem?  What do I do?Any help appreciated,Rich Markovich

I am thinking having Spectrum as my Internet provider and they provide a modem but I was wondering if my existing equipment is compatible  SurfboardDOCSIS 3.0 ( SBG6950AC2 )Any thoughts would be grateful  

I can’t log in on the central app. Can I start over?  I’m finding this whole thing very confusing 

How do I access firewall settings to remove firewall so that LTE Network extender will work

With the top end modems and routers you have available for gaming if I buy a new one now will I be able to update them to Docsis 4.0 and Wifi 7? Or will I have to buy a new one again when Docsis 4.0 comes out soon?

Just moved into a house, there is an arris box model vap3400 how do I find out the password

Why can't you ever get in touch with a live person? Even the artificial Intelligence is always unavailable.

I have been trying to change my WiFi’s name and password. I had success logging in once and changing it but the changes didn't take, I am not sure why. It was saved.  When I tried to login again none of the name or password combinations will work. (Original or new). Not sure where to go from here… 

What’s the best way to dispose of a ARRIS VIP2263 b1. Recycle? but then where? Just don’t want to put it in a landfill. If someone wants it, it’s yours. Just pay for packaging and shipping. 

I am currently a Xfinity customer, and I would like to return my modem to Xfinity and by my own. I am looking for the following, a gateway with a telephone port and mesh compatible, my current speed is 1G. Can anyone make a recommendation? Thank you!. 

Hello everyone!I’ve been researching ways to improve my home network performance and came across the concept of hybrid cloud technology. I currently use the SURFboard G36 modem and have been pleased with its performance for streaming and gaming. However, I’m interested in optimizing my setup even further with a hybrid cloud approach.I’m thinking of leveraging cloud storage for less-sensitive data while keeping more critical resources like gaming servers and my home automation system local for faster response times. A configuration could offer a perfect balance between local control and cloud scalability, allowing for both secure access to my data and easier management of connected devices.Does anyone here have experience setting up hybrid cloud configurations with SURFboard devices? I’d love to hear any tips or recommendations, especially concerning how well the system handles remote management, security, and overall performance.I’m also considering using

Hello,We need to know how we go about getting current firmware images for our SB modems.  We are a small CATV provider who uses CASA vccap for a CMTS.  We own our own DOCSIS provisioning system, so we need to add current SB modem firmware to our modem firmware server.  We switched from Touchstone modems to Surfboard modems as Touchstone no longer exists.  we are mostly using SB8200’s and SB8300’s but we do have some other models   CheersCorey

I’m locked out of the surfboard apps and 2.4 won’t work?