Modem - General

General Cable Modem

  • 150 Topics
  • 308 Replies

150 Topics

P
The Many
PingouinThe Many
asked in Modem - General

Modem

Hi! I have a modem TM402P110 and CD for updates is old. It is for the windows 98 and Windows XP. I wonder if it is a good idea to change a new one I do want to buy the Arris W2350: modem and Router It is 4 in 1 modem. Thanks to giving some suggestion.

1
plemans
Survivors
4 months ago
D
The Many
dejavu444The Many
asked in Modem - General

change wifi password SBG6900-AC

how to change the wifi password on SBG6900-AC router? I went to arris web manager site and entered : admin and password, however, it does not allow me to login. help 

8
P
The Certified
4 months ago
R
The Many
rdcuffThe Many
asked in Modem - General

Internet dropping once / day SB6141

I’ve had my self-installed SB6141 for several years.  Up till now has never been a problem.  However I am now seeing my Internet access interrupted roughly once per day.  Installed a new router thinking the problem was Wifi related but now I am not sure.  Router manufacturer is pointing finger at cable modem. Have already had ISP at house, they replaced cable from their box to the cable modem. When incident happens my router indicates trouble reaching the Internet - some devices have an internet connection, some do not.  I power cycle the router and Internet comes back up for all devices. All lights on cable modem are normal. Any suggestions?  Thanks - Richard in Allentown, PA - RCN customer, “up to 50 Mbps” services with actual speed test 146.8 Mbps download / 18.2 Mbps upload

5
R
The Many
4 months ago
P
The Many
Pepper092019The Many
asked in Modem - General

Arris NVG468MQ vpn server

Does anyone know if my model modem have vpn server access?  I don’t see mention of this model in the forums.  thank you 

1
S
VIP
4 months ago
J
The Many
JReid1978The Many
asked in Modem - General

CM8200 slow speeds, firmware upgrade

I am helping my mother-in-law troubleshoot her Touchstone CM8200A modem that is not reaching the correct speeds from the ISP. The technician was able to achieve 1G on the line, but only 92 Mbps at the modem. The cable company is stating that she should purchase a new modem, but in the past I have found improvement with updated firmware, but apparently this is no longer allowed with DOCSIS. Are there any suggestions before this modem gets trashed.

3
plemans
Survivors
4 months ago
D
The Many
dhmillerThe Many
asked in Modem - General

Light Out

White peanut style Surfboard has no lights of any kind. I recently swapped the UPS uninterrupted power supply it is plugged in to but all other devices on the UPS are working and I have tried multiple inputs on the UPS. Anything short of replacing it I might try? If not, what would be the nearest new model replacement?  And it’s connected to a 10 GB switch - does that go before or after the Surfboard in line (just checking - I have it after)?

2
N
VIP
4 months ago
S
The Many
Scott41986The Many
asked in Modem - General

network name change

How do i change my network name??

1
N
VIP
4 months ago
R
The Many
razimmer41The Many
asked in Modem - General

battery backup

ATT says that their modem, to which a phone line is attached, does not havarris doesn’t haveit, who does?  Please give their contac ine a battery backup.  Is this true? Does Arris have a battery backup for the modem?  If so, what is it?  If so, please give their contact info.  Thank you.  

4
plemans
Survivors
4 months ago
1
The Many
1AimeehelenThe Many
asked in Modem - General

Help?!

How can i secure my network? The app Fing says my network allows unchecked UPnP and NAT-PMP access and that I'm directly connected to a public network. How can I secure it so no one can access my wifi? 

2
plemans
Survivors
4 months ago
P
The Many
ParrottvinceThe Many
asked in Modem - General

wifi connection issues but LAN connection is fine

Internet is working and all hard wired devices have connection but wireless devices cannot connect to internet… do I need to replace the modem? 

2
plemans
Survivors
4 months ago
M
The Many
MartinThe Many
asked in Modem - General

Setting up with an existing provider Router/Modem

How  do I turn off the WIFI on my ARRIS modem/router, provided by ATMC, so I can plug in a Netgear Orbi MESH system?    

2
plemans
Survivors
4 months ago
D
The Many
deeveedeeThe Many
asked in Modem - General

Programmatically reboot Motorola Surfboard SB6120

I used to be able to programmatically reboot my Motorola Surfboard SB6120 cable modem simply by opening http://192.168.100.1/reset.htm.   The page is now missing and I am no longer able to find any reboot/reset page available via web browser.  Some instructions indicate that a reset button is available on the Configuration page, but the button is not there.Does anyone know how to programmatically reboot the Motorola Surfboard SB6120?

5
D
The Many
4 months ago
P
The Many
phlyxThe Many
asked in Modem - General

Arris AM525 Cannot Log Into Network

We have Frontier FiOS with an Arris NVG468MQ router.  We recently dropped FiOS TV (and Frontier is dropping it everywhere), kept Frontier FiOS internet but added basic Spectrum (copper).  We have an Arris AM525 to extend Wifi to the opposite end of the house but when the Spectrum folks hooked up the TV they just disconnected it.  We have crappy Wifi at that end of the house again so I plugged the co-ax back in and it seemed to fire up good.  When I did a Wifi analyzer the signal strength was off the charts.  But now we cannot log into the Wifi from there.  We can see the Wifi network, the signal strength is super strong, but it absolutely will not accept the WAP key.  WAP key works with other extenders but absolutely not with that.  Tried with several devices and with my cell phone, will not connect.  Not sure why we can see the Wifi network but cannot log into it now.  There is a WAP key on the AM525 but it will not accept that either.  Not a networking expert but not sure if there is

1
S
VIP
4 months ago
M
The Many
MsampleThe Many
asked in Modem - General

internet

I do not remember my password 

1
S
VIP
4 months ago
A
The Many
ACM441The Many
asked in Modem - General

Arris DG9450 port fowarding

I have a arris DG9450 that was issued by my service provider. The issue is to play some of my games I need to open ports to allow me to do so but I haven't found a tutorial online that is set up like my modem also when I called customer support they couldn't help. The solution for them was to go look at Google and YouTube and pay $5 for a nat access. I was wondering if anyone has experience with this router so I can get everything running.

1
S
VIP
4 months ago
N
The Many
NjflawlessThe Many
asked in Modem - General

wifi usage

How do you check the amount of wifi used monthly through the modem? I don’t want to check through the my provider. Also, is it possible to disconnect or pause devices on WiFi through the app or is an update coming for that?

3
plemans
Survivors
4 months ago
K
The Many
KlozawThe Many
asked in Modem - General

How to disable SIP ALG via SB6121 for use with Voiply internet phone service

Trying to set up Voiply’s adapter for using my landline phone to make calls via the internet (VOIP)I  have an older (~8 years?) Arris SB6121 Modem.Advice says to try one of a number of internet addresses, log in and after going to Advanced Settings or Application Layer Gateway Settings, uncheck the SIP box. The problem is I am not prompted to log in when I use the only address that worked (http://192.168.100.1). I am taken to a page that displays the status of various modem items similar to this:  Do I have the ability to ability to disable the SIP ALG functionality using the SB6121? If so, how?HELP!!

6
plemans
Survivors
4 months ago
T
The Many
TechnicallyChallengedThe Many
asked in Modem - General

Install Firmware Update

I found out that there is a newer Firmware than my AC1750 is currently running. I downloaded the new Firmware, but can’t seem to install it.  When I try to Mount the image file, I get “The disc image file is corrupted.” Any detailed input is much appreciated.

3
T
The Many
4 months ago
M
The Many
Motorola VIP 1920-9TThe Many
asked in Modem - General

Motorola VIP 1920-9T

I have a Motorola VIP 1920-9T.It is an old device, but I want to use the device with an old TV.This was a model who was adapted to a TV provider in Portugal, that doesn't exist anymore.Since I want to continue to use the device, I want to know how I remove the TV PROVIDER boot (image attached) so I can use the device!Best regards  

1
S
VIP
4 months ago
D
The Many
DSmallThe Many
asked in Modem - General

Shaw Direct Receiver

I have an Arris DSR 830 (Shaw Direct) receiver that I inadvertantly plugged the wrong power supply cord into. Does anyone know if there are any fuses inside that can be replaced and if so, how do I open the case without breaking it.Many Thanks!

2
D
The Many
4 months ago
M
The Many
maestsigThe Many
asked in Modem - General

How can I now about updates for the firmware for Wi-fi Cable Modem

I  installed the model Surboard SBF10, I just need to know if the firmware is updated or how can check for updated and steps to do it?

1
plemans
Survivors
4 months ago
J
The Many
John LThe Many
asked in Modem - General

WIn10 Wake-On-Lan for NVG443B Version: 9.3.0h3d36

I’m having trouble with sending a Wake-On-Lan magic packet over my wireless LAN. I suspect the ARRIS router is blocking the broadcast. Please advise if I need to configure the firewall, and if so how? Thanks in advance.

1
S
VIP
5 months ago
T
The Many
TechnicallyChallengedThe Many
asked in Modem - General

Retrieve/reset password for SURFboard SBR-AC1750

Retrieve/reset password for SURFboard SBR-AC1750

1
S
VIP
5 months ago
B
The Many
BigWaveDerekThe Many
asked in Modem - General

Potential Help on a SBG6782-ACH

I’ll try to hit the main points quickly:SBG6782 seemed to be working well about 2 months agoHad a major power outage and internet provider was down for a day or two (Suddenlink/Optimum)When power and internet came back on, my modem wasn’t working at all or barely at all and cable provider said that I needed a firmware update on my modem (which they supposedly did from their office).  After that the modem was dropping the signal about 1-3x times an hour (and sometimes more than that)Service call and it seemed like there were some issues that they resolved (like my modem not being in their system anymore etc) and some line to home cleaning up, but after a few weeks, modem still dropping a lot (2-3 times an hour).  Another guy comes out and shows me that I have a really good signal to my modem but I couldn’t get internet… I disconnected routers etc. and got the internet working and thought that was it… BUT modem goes back to dropping signal 1-3x / hourFinally convince them to let me borro

4
N
VIP
5 months ago
B
The Many
Bond007The Many
asked in Modem - General

Internet dropping multiple times/day with my SB6141

For the past few days, I am observing this issue wherein the internet connection is dropped for few seconds every 30 minutes or so.When I logged into xfinity, it says SB6141 is end-of-life and is not supported for my (800 Mbps) plan.Do I need to upgrade my modem to a docsis 3.1 ? Here is what I see from the logs  

2
N
VIP
5 months ago
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