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Modem - General

DOCSIS® Cable Modem

  • 351 Topics
  • 646 Replies
351 Topics
J
The Many
JulioMartinezThe Many
asked in Modem - General
registration issues

My QR code shows 3 sets of numbers. Registration requirements are 4 sets what is up?

30
J
The Many
3 hours ago
S
The Many
ShelterGimmieThe Many
asked in Modem - General
TM822 Link light

Hi. We’ve had the Arris TM822 modem for a few years now.  Optimum is the provider.  Recently the Link light is not solid, it’s now blinking green.  Would someone know if there’s an issue with the modem or the signal?  Thanks.  

113
plemans
Juggernaut
5 hours ago
F
The Many
Folahanmi1The Many
asked in Modem - General
To connect the printer using the WPS method on the G36

How can I press the wpn button on my aris g36?I needed that to make my printer connected 

41
plemans
Juggernaut
2 days ago
I
The Many
iagboolaThe Many
asked in Modem - General
Changing account Username and pass

How do you reset your username and password if you dont remember them

91
plemans
Juggernaut
3 days ago
T
The Many
Tbrown2210The Many
asked in Modem - General
Online, but wifi blinking wont connect

My arris Modem has both green lights on, the WiFi is blinking however and my devices recognize the network but can’t connect to internet. I’ve cycled multiple times and reset. Any tips? Been out all day

211
S
Wi-Fi Warriors
7 days ago
C
The Many
Craig JamesThe Many
asked in Modem - General
Unable to connect wireless security camera

Recently switched ISP’s, and got new ARRIS modem router.  Have two outdoor security cameras - both SimpliSafe and wireless.Switched ID and password of router to new ones.  Was able to connect one security camera.  Was not asked for password.  Tried connecting other security camera, got asked for password, entered it, and got response that password not correct.  Really strange.

92
plemans
Juggernaut
11 days ago
L
The Many
LeoHeffronThe Many
asked in Modem - General
How can I connect my label printer to my arris surfboard if there is no WPS button on my surfboard

I sell clothes online and I recently returned to school, and I have a ARRIS modem here at school. I was able to connect my label printer during the fall, but I am not able to connect them anymore.

81
plemans
Juggernaut
12 days ago
B
The Many
blovattThe Many
asked in Modem - General
Order # RMA-43071

I’ve been charged for not sending in my return, but the unit is still in route and should be delivered tomorrow.  The tracking number is below.  Since I shipped the unit well within the required timeframe and cannot control how long the shipping takes, I expect to receive refund of the money I was charged once the unit arrives - please confirm. Tracking info UPS:1ZHF78959020578454

83
S
Wi-Fi Warriors
12 days ago
M
The Many
ML37701The Many
asked in Modem - General
No customer support on Saturday!

“Chat hours: Monday – Saturday from 7 AM – 7 PM Pacific Time”this is on their customer support page, right now it’s 8 am on Saturday, but the chat is unavailable! Also, they don’t list their phone number on their website (basic information for a legit company, why you hide it?), I had to google to find the number, needless to say, no one was working, and the voice message kept telling me “our chat support is available from Monday to Saturday! It’s a big lie!    

271
S
Wi-Fi Warriors
13 days ago
S
The Many
sclayton1813The Many
asked in Modem - General
Compatability of SB 6120 and BGW 210

I have a BGW 210 with AT&T. Will it be compatible if used in place of a SB 6120 for Spectrum?

72
plemans
Juggernaut
13 days ago
W
The Many
wmbrinkThe Many
posted in Modem - General
Arris Order, Sales, and "Customer" support has become a joke

I too received no confirmtion of order or tracking, nothing, zilch. Order support links all deadends except being routed to the Community where there is no order, or sales help of any use other than opinions and runarounds.A few days after the order I was emailed to comment on my new modem (that I hadn’t received) using the s/n which I hadn’t received. After a week and a day the modem showed up unannounced.This Community directs to Arris Customer Support which directs to come back to the Community, so a never-ending loop (hint: MODERATORS, check out the links you are providing!).Some Arris Customer Support links redirect to https://www.commscope.com/ and then you’re really off the rails and get no help, at least I didn’t.Tech support apparently works, but you have to have a s/n which you don’t have. I essentially tricked Tech support system to be able to talk to someone and convince them to look at my order, the best they could tell me was my order must be messed up. Not helpful, but t

80
W
The Many
19 days ago
R
The Many
RobertHenryThe Many
asked in Modem - General
Forgot my password

I forgot my password and need to retrieve it or have you reset it asap

222
S
Wi-Fi Warriors
20 days ago
V
The Many
vikingThe Many
asked in Modem - General
I can no longer restart SB6141 modem from configuration page!

On the configuration page there used to be a button “Restart Cable Modem”. This button has disappeared. Who changed the firmware and how can I get the button back?(My ISP denies that they have changed the firmware on the modem that I own)EDIT: When I remove the coax cable and restart the modem, the reset and restart buttons are there! However, as soon as I put back the cable the buttons disappears 🙄.How can I keep the buttons with the coax cable connected?Several years ago, the buttons were there even with the cable connected..

393
plemans
Juggernaut
1 month ago
W
The Many
Western11The Many
asked in Modem - General
cmac3c046xxxxxx

I need to set up my name for my Internet and password 

142
plemans
Juggernaut
1 month ago
J
The Many
jerx7The Many
asked in Modem - General
Cox and Arris modems - Unable to login the web portal and no internet

Has anyone had issues getting new modems to work on cox.  I have tried the G34 and SBG10 working with Cox for days ~ 18 hours on the phone finally being told modem not compatible. i have Cox complete care, technician said there were no issues with cable. It was after this that I have not been able to login 192.168.0.1 with my 2006 SBG6580. which Cox says is outdated. yes cleared cache cookies used MAC , Windows,  Chrome, Safari. ???  Thanks 

488
J
The Many
1 month ago
K
The Many
kyler4The Many
asked in Modem - General
Modem

I am attempting to follow the prompts in the app to set up my modem. However the led lights do not turn on as expected. What do I do?

212
plemans
Juggernaut
1 month ago
B
The Many
BrentthediscerThe Many
asked in Modem - General
Arris-f845

Can I change the password on my Arris f845 modem router without the use of the internet?

141
plemans
Juggernaut
1 month ago
tactrix
The Many
tactrixThe Many
asked in Modem - General
Why aren't you making modems with fans in them?

Your modems, and pretty much every other modem on the planet are designed with no fans. As a result when you get above a very moderate speed of 20MB per second your modems start to overheat and then crash once they reach around 100 degrees. Extremely preventable problems if you would just install a fan, but for some odd reason no manufacturer does. And as a result every single modem from every company has this issue. Just install a fan, and it will fix it.

6212
tactrix
The Many
1 month ago
S
Wi-Fi Warriors
SURFboard SupportWi-Fi Warriors
published in Modem - General
Workaround: Accessing the Cable Modem Status PageF.A.Q.

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem.  NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router.  Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address.      Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings.  Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0 Default Gateway or Router: 192.168.100.1 DNS addresses are not needed to access the modem’s status page Save the WAN settings. Browse to 192.168.100.1 with th

885122
C
The Many
1 month ago
K
The Many
KellyButcherThe Many
asked in Modem - General
Device Activation

I have my device all set up and I double checked with my service provider that the Internet would connect to the modem. As far as my service provider goes, I have an access to the Internet from their end. They said the Internet is activated and everything should be fine. However, I still can’t connect to the Internet and my lights on the modem are flashing blue. I set up the device using the mobile app and everything should be working yet. It is not. I tried calling customer service, but they’re only available during the weekday. At the bottom of the instructions for installation, it says that I need to use an ethernet cable and connect it to a computer. My computer does not have that capabilities nor do I have a gaming system that would allow me to do that. How do I get my Internet to work after I’ve paid for this $50 device? 

321
plemans
Juggernaut
2 months ago
S
The Many
surfboardorderThe Many
asked in Modem - General
How to return an Arris modem purchased from shop.surfboard.com.

I would like to return Order #60405. It’s a SURFboard S34 DOCSIS 3.1 Cable Modem. 

341
S
Wi-Fi Warriors
2 months ago
A
The Many
achillesxfThe Many
asked in Modem - General
Can't login to 192.168.0.1

No matter what i try with the correct name and password it says session expired and i cant login with chrome firefox or edge to access my modem and change passwords etc etc

2024
S
Wi-Fi Warriors
2 months ago
I
The Many
Ian719The Many
asked in Modem - General
No wifi sb6141

I have a model sb6141. I was late paying xfinity and lost internet. My bill is now current and they are saying my internet is fast and everything looks good on their side. But the icon at the bottom is blinking red. I've power cycled several times. I'm at a loss. 

283
I
The Many
2 months ago
G
The Many
GonzomanThe Many
posted in Modem - General
speedtest

I use ookla for my speedtests

51
plemans
Juggernaut
2 months ago
K
The Many
Kim GThe Many
asked in Modem - General
Internet Modem without WiFi

I have my set-up with Arris (my old unit), Netgear WiFi 7 Router and Ooma Phone.  I need to upgrade my Internet Modem to allow for the Ooma Phone, which is hooked up to my Netgear.  Which Arris Modem would work for my set-up?

619
plemans
Juggernaut
2 months ago
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