Skip to main content

Modem - General

DOCSIS® Cable Modem

  • 317 Topics
  • 551 Replies
317 Topics
G
The Many
GafferThe Many
asked in Modem - General
SBR AC1900P Router - Can no longer change password

I can no longer change the password on my Arris SBR1900AC. I can change the username, but not the password. See screenshot attached.  In the “Change Password” Dialog, there is no field to “Enter New Password” I’m on a Mac Pro, Early 2009, running 10.15.17, and Safari 15.6.1.The Mac is connected to the router via ethernet.Haven’t had any issues until recently.  Any help much appreciated

0
G
The Many
1 day ago
B
The Many
BuzzmeThe Many
asked in Modem - General
ARRIS SB8200v2 vs v2 vs v3

What is the difference between V2 and V3 How can I tell what my SB8200 is

0
B
The Many
2 days ago
C
The Many
ctimmons1339The Many
asked in Modem - General
Want to log in to my app and register my Surfboard if it is not

Hello.  I have a Surfboard router and just downloaded the app and want to make sure I have an account set up and have visibility into this device on my app.   

0
C
The Many
3 days ago
R
The Many
rgrozalisThe Many
asked in Modem - General
Modem w/ phone gateway

Is there a more current model to the TG2472G ?  need a modem with one or two phone ports.with or w/o wifi. thanks!

1
S
Guardians of the Gateways
5 days ago
A
The Many
Angry customerThe Many
asked in Modem - General
phone ruined by Arris SBC appdownload

just bought an Arris Modem. I downloaded the app and it ruined my cell phone. I call the number for help. They are not open on Sunday. What company cannot provide assistance everyday. Can they not even provide AI? I will never buy their products again. $500 cell phone down the drain.

1
S
Guardians of the Gateways
10 days ago
E
The Many
easyview2021The Many
asked in Modem - General
setting up modem

Can you call me at 972-589-4018.

1
S
Guardians of the Gateways
17 days ago
plemans
Legends
plemansLegends
posted in Modem - General
Xfinity Next Gen devices added

I feel like this should have been in the news section but xfinity added a bunch more Arris devices to the next gen list. These include: G20G34G36G54S34 See the whole list here: https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.08.14%20Full%20List%20of%20Compatible%20Devices.pdf 

0
plemans
Legends
17 days ago
A
The Many
apodlasikThe Many
asked in Modem - General
orbi wifi mesh system compatibility

How do I switch my Arris modem to/from Bridge/AP?

1
S
Guardians of the Gateways
19 days ago
C
The Many
chapmalThe Many
asked in Modem - General
Unable to login into Web Manger SBG10

I tried to login to access the web manager and follow the instructions on the quick guide. It says invalid user name or password when I type in the login information they provide.

1
S
Guardians of the Gateways
19 days ago
M
The Many
MishaelkThe Many
asked in Modem - General
Modem connection failure

My modem is not findable as a WiFi even after confirming complete activation with the internet provider 

1
S
Guardians of the Gateways
21 days ago
D
The Many
DarinThe Many
asked in Modem - General
pass phrase for the modem

Where do I find the pass phrase on my modem

1
S
Guardians of the Gateways
26 days ago
J
The Many
John UrbanThe Many
asked in Modem - General
SB000AD36AD3800V2RT

The hard wired and the wifi wired lights do not work stay on at the same time.. 

1
S
Guardians of the Gateways
26 days ago
I
The Many
imsotiredThe Many
asked in Modem - General
SB6121 Firmware

Breezeline told me to update the firmware for my SB6121 modem.  I cannot find any source for it on here or anywhere.  Any ideas?

2
I
The Many
1 month ago
B
The Many
Brian6001The Many
asked in Modem - General
ipc1100

I'm adding a second smart TV . Is my existing ipc1100 used for the old TV ok to use?

2
B
The Many
1 month ago
J
The Many
John123The Many
asked in Modem - General
I need to speak to someone regarding my password

I need to speak to someone regarding my password. It’s hard to find a chat session here.

1
S
Guardians of the Gateways
1 month ago
D
The Many
DemonThe Many
asked in Modem - General
Cable Modem which supports Euro Docsis 3.1

I am looking for a cable modem supporting EuroDocsis 3.1 , min 1 Lan port and preferably (but not required) 1 fon port. It should not have an integrated router. Are there modems like that here? I am just unsure if “Docsis 3.1 ……… Supporting all major Cable Providers” means globally or US only.

1
S
Guardians of the Gateways
1 month ago
D
The Many
Darrell117The Many
asked in Modem - General
Network name and password

I purchased a new modem from you and I need the network name and the password

2
S
Guardians of the Gateways
1 month ago
S
The Many
SH1865The Many
asked in Modem - General
How do I test Ethernet ports

How do I test Ethernet ports?

1
S
Guardians of the Gateways
1 month ago
J
The Many
jagskiThe Many
asked in Modem - General
arris b789 Unable to access the GUI portal and it shown as unsupported browser

when I log in to the router, I get this message.The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.I’m using the newest version of Chrome.Chrome is up to dateVersion 126.0.6478.183 (Official Build) (64-bit)I don't understand the problem is, why is the newest version is not supported. 

1
S
Guardians of the Gateways
1 month ago
S
The Many
Samsung_CreatorThe Many
asked in Modem - General
Issue with Logging into Web Manager

Get error This site can’t provide a secure connection192.168.0.1 uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCH

1
S
Guardians of the Gateways
1 month ago
F
The Many
FBURNETT66The Many
asked in Modem - General
modem not powered on

My modem won't turn on

1
S
Guardians of the Gateways
1 month ago
A
The Many
awhittThe Many
asked in Modem - General
Max Pro W133 Mesh System Compadibility

Will the max pro Mesh System work with a g34 modem/router

1
S
Guardians of the Gateways
1 month ago
J
The Many
Jpross1117The Many
asked in Modem - General
max devices

Is there a max number of devices that can be connected to the router

1
S
Guardians of the Gateways
1 month ago
F
The Many
FBURNETT66The Many
posted in Modem - General
router/modem not turning on

My router/modem is not powering on. I'm not getting any lights at all.

0
F
The Many
1 month ago
F
The Many
Finn's MomThe Many
asked in Modem - General
Router Remote Setup

I have a separate property with multiple devices (security cameras, irrigation, thermostat) hooked up to my home network via wifi, and my current router just died. I am looking at purchasing a new Arris router and having a neighbor plug it in. However, for my devices to automatically reconnect to my wifi signal, I will need to change the Arris factory SSID name and password to match my current network credentials. I know how to do this when I am connected via the same network using the generic IP address for all routers, but I clearly am not going to be onsite to access my new router that way. I read that the Arris Surfboard app will allow a device to be linked to the app by manually entering its SSID and wifi passcode. So will my Surfboard router come with a UNIQUE SSID (not generic 192.168.0.1 or similar) and passcode that I can manually enter into the app accessed via a DIFFERENT wifi network to enable me to access my router to them change its network credentials REMOTELY? If it hel

1
LoveMyLab
Guardians of the Gateways
1 month ago
Terms & ConditionsCookie settings