Modem - General

What site can I verify registration of my product?

Under what name Arris Surfboard will appear when I connect to xfinity services

Two questions , unrelated. I have a single coaxial cable that runs straight into my SB6141. For a noisy exterior wiring, the cable guy insisted he had to test my modem ( it was already perfect, not broken) and then put on a splitter even though I don’t need one. I looked at the splitter model online and researched why I would need it. The reason seems very weak. And Arris states I don’t need it. Was the cable guy creating work ( maybe billing ) for himself? I think it was all nonsense. Any reason to upgrade my individually owned SB6141 modem? Is it old? If so, any suggestions and what will I gain? Thanks for the responses and the consideration, in advance.

Scanning the forums it appears I’m not the only one having issues with the shop but I’m trying to figure out how to cancel an order. I ordered an S33 yesterday but realized immediately my error and that I needed an S34 yesterday. I had hoped cancelling the order would have been possible, but so far I have not received an order number to work off of. I have also had trouble getting to customer support via: https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Support Tried making an account, but when I go to try and reset my password for my email (it automatically added me to their user database when I bought the item), I also do not get an email ...so I’m pretty frustrated at this point x.x If anyone has any suggestions on how to cancel an order, or return an item if it is too late, that’d be super helpful...maybe an email or phone number… thank you!

I WANT TO CHANGE MY WIFI NAME AND PASSWORD ONLINE BUT I CANT ACCESS IT ONLINE AND WHEN I TRY TO RESET THE BOX THROUGH COX CABLE THEY SAY THEY CANT DO IT BECAUSE ITS HAVING ISSUES AND THEY WONT EXCHANGE IT FOR A NEW ONE. HOW DO I CHANGE MY WIFI AND PASSWORD INFORMATION ONLINE?

How do i disable parental rewards. I just want to block the Internet based on time of day.

Hello I have an Arris surfboard SB6141. I do not have the original box. I thought the network name and password was on the bottom of the surfboard but it is not. Can someone help me with this as I have used it to connect at work. Thank you

I ordered a modern on your site Arris Surfboard I didn't create an account and received NO order confirmation email. The ONLY email I received was one asking me to write a review for the product. I checked my spam folder. I didn't write down my order number I can see no contact information to get order status All I want is a receipt emailed to me and or a contact email

I just got my shiny new ARRIS Surfboard modem S34 and it seems to be working fine, but I cannot register it on the warranty site. Warranty Registration Fails S34 modem it says the modem’s serial does not match the model of S34.. this is total BS I expected better from ARRIS.

Every half hour or so the internet connection drops on the device listed above. What do I need to do?

Xfinity rep said that my service will be cut off on 4/1/25 because my certificate will expire. True or not true?

Joined this forum but cannot use it since I switched to a different device. Kindly deactivate my account please....

First, you make it so difficult for one to obtain information about your products. Why? No chat? I have a Xfinity XB1 which supports a LAN line, internet (speed 300), TV and wi-fi. Do you have in stock and how much dollar wise a DOCIS 3.1 cable modem router? I am a senior!! Please provide a detailed response

I want to source the dimensions or 3D file for the Arris CM3500 modem as my country will soon receive these as an upgrade to our governments broadband network, and I wish to start trialing out 3D prints for a rackmount.

I recently returned an item that was under warranty, for an exchange of a new item. I chose the option that would have Arris ship the item immediately, and they would put a credit hold on my card while they awaited shipment of the defective item. I returned the defective item immediately, and have shipping confirmation from UPS that it was delivered to their returns address. The delivery of the return took place well before the held charge would go through on my card, and yet I was still charged for this. I am unable to activate live chat for some reason, and the phone service is currently after hours. Has anyone else experienced this and/or how was could this be resolved?

Modem does not appear to be powered up. No lights on modem. No internet. Last night we had some power outages. Could that have caused the problem? What do I do? Any help appreciated, Rich Markovich

I am thinking having Spectrum as my Internet provider and they provide a modem but I was wondering if my existing equipment is compatible Surfboard DOCSIS 3.0 ( SBG6950AC2 ) Any thoughts would be grateful

I can’t log in on the central app. Can I start over? I’m finding this whole thing very confusing

How do I access firewall settings to remove firewall so that LTE Network extender will work

With the top end modems and routers you have available for gaming if I buy a new one now will I be able to update them to Docsis 4.0 and Wifi 7? Or will I have to buy a new one again when Docsis 4.0 comes out soon?

Just moved into a house, there is an arris box model vap3400 how do I find out the password

Why can't you ever get in touch with a live person? Even the artificial Intelligence is always unavailable.

I have been trying to change my WiFi’s name and password. I had success logging in once and changing it but the changes didn't take, I am not sure why. It was saved. When I tried to login again none of the name or password combinations will work. (Original or new). Not sure where to go from here…

What’s the best way to dispose of a ARRIS VIP2263 b1. Recycle? but then where? Just don’t want to put it in a landfill. If someone wants it, it’s yours. Just pay for packaging and shipping.

I am currently a Xfinity customer, and I would like to return my modem to Xfinity and by my own. I am looking for the following, a gateway with a telephone port and mesh compatible, my current speed is 1G. Can anyone make a recommendation? Thank you!.