Modem - General

General Cable Modem

  • 258 Topics
  • 482 Replies

258 Topics

W
The Many
WCarpThe Many
asked in Modem - General

Support, contact sales

If I purchase a new modem, can I call and get support? It’s too bad the company doesn’t even have a sales phone number!!!

3
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VIP
2 months ago
D
The Many
dmishra17The Many
asked in Modem - General

connecting x5042 extender to Xfinity router using wps

I'm trying to connect x5042 extender to xfinity wifi router to extend my wifi range. It gets connected through ethernet cable but the wps connection fails to setup. Any help is appreciated. 

1
plemans
Legends
2 months ago
S
The Many
Stevens13The Many
asked in Modem - General

username & password

How to log into router if I never set username & password

2
S
VIP
2 months ago
J
The Many
Jeremy RThe Many
asked in Modem - General

Can't sign into modem and no internet

I have been trying to sign into my router and the username and password listed on the bottom of it does not work. I also can’t find it online. On the bottom it says it’s a Technicolor CVA4004TCH1. It’s not even listed on the Technicolor website. The only search results I get for “technicolor cva4004” appear to be either fake malicious websites or a website called cox that doesn’t tell me anything relevant. When I go to the address that’s listed right above the username and password, it brings up a page that says technicolor DOCSIS 3.1 Cable Modem, but again, the login does not work. I’ve searched the internet for an hour now and have found no solution.

5
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VIP
2 months ago
R
The Many
rabanks51The Many
asked in Modem - General

Reseting router and reestablishing SSIDs

I need to reset my router. Once done and I reestablish my SSIDs exactly as they were before the reset will my devices automatically recognize them and reconnect since the names are the same and passwords hadn’t changed?

1
plemans
Legends
2 months ago
A
The Many
alexa1971The Many
asked in Modem - General

change password

hii have an arris modem and need to change passwordhow is that done

2
A
The Many
2 months ago
V
The Many
VicktnThe Many
asked in Modem - General

SB6121 Modem with intermittent drops on Internet vb

Our Internet speed of 200 Mbps has been dropping recently even after virtual resets by Internet provider and physical resetting modem and router by me. Internet is now routinely popping up and stating "Unstable Connection". Everything looks fine according  to our internet provider, so not sure what is causing the drops in service. Could this be my modem? It's at least nine years old, but I'm not sure how to problem solve possible modem issues. My Netgear Nighthawk router is virtually new and similar  ratings as the last one that died on me not long ago. 

3
plemans
Legends
2 months ago
M
The Many
Mykey2tonesThe Many
asked in Modem - General

Hiw to find cm8200 modem password and network id

I’ve lost internet at my home and working with my cox provider we did a hard reset on our arris touchstone cm8200. They needed the network password and network id that should have been on the modem but it is not. How do i find that information?

2
S
VIP
2 months ago
T
The Many
Tso1452The Many
asked in Modem - General

How to locate all devices

How to locate all my devices 

2
S
VIP
2 months ago
I
The Many
ipv6-vap2500The Many
asked in Modem - General

How to enable IPV4 address in ARRIS VAP2500

How to enable ipv6?It’s my network config:1: lo: <LOOPBACK,UP,10000> mtu 16436 qdisc noqueue     link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00    inet 127.0.0.1/8 scope host lo    inet6 ::1/128 scope host        valid_lft forever preferred_lft forever2: eth1_0: <BROADCAST,MULTICAST,UP,10100> mtu 1500 qdisc qdrv_sch_red qlen 512    link/ether f4:0e:83:08:d4:aa brd ff:ff:ff:ff:ff:ff    inet 192.168.1.100/24 brd 192.168.1.255 scope global eth1_03: br0: <BROADCAST,MULTICAST,UP,10000> mtu 1500 qdisc noqueue     link/ether f4:0e:83:08:d4:aa brd ff:ff:ff:ff:ff:ff    inet 208.126.34.56/23 brd 208.126.35.255 scope global br0    inet6 fe80::f60e:83ff:fe08:d4aa/64 scope link        valid_lft forever preferred_lft forever4: wifi0: <BROADCAST,MULTICAST,UP,10100> mtu 1500 qdisc qdrv_tx_sch qlen 1536    link/ether f4:0e:83:08:d4:ab brd ff:ff:ff:ff:ff:ff Please, help me, im try to do it last 3 days :(

2
S
VIP
2 months ago
P
The Many
pathakrashmi29The Many
asked in Modem - General

Arris Surfboard SB6141- unable to connect WIFI.

I am having trouble connecting to wifi with my surfboard sb6141 modem. I have xfinity internet connection. They were able to send signal to modem and also reset it. But I cannot see my name wifi name.

1
plemans
Legends
3 months ago
M
The Many
m0mvzoThe Many
asked in Modem - General

I can't enter my account

I have a router called ARRIS OFD1. the only problem is that I can't login my account and I don't know why. also, I can't change the password and I really need to do it. Please help 

1
S
VIP
3 months ago
4
The Many
4759dfhsudThe Many
asked in Modem - General

Cannot change name or password due to Access denied-DG3450

I have an Arris Wifi Router Modem combo, Model Number DG3450. My 2.5Ghz and 5Ghz wifi connections have the same Name and Password all of a sudden and I need them to be different so I can connect to different devices. When I try to change the name and Password of the 2.5 and 5 ghz Wifi network it gives me an access denied yet I am logged into my router, it just gives me the access denied when i try editing the name or password of ether? How would I fix this, anything helps?  

1
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VIP
3 months ago
M
The Many
MasteryofmathThe Many
asked in Modem - General

how to keep connection from sleeping?

I have an AppleTV and a few computers wired to a switch and then the switch is wired to my base. How can I keep the connections from sleeping even if the connected device goes to sleep (like at night, etc).Sometimes the AppleTv is hard to wake up with the remote

1
plemans
Legends
3 months ago
D
The Many
DominikdbdbThe Many
asked in Modem - General

cant change password

Hello ! I can't change my password on the router. I use the password that is written on the back of the router to get onto internet and log into the ARRIS, When i try to change the password it's telling me that the current password is wrong, even tho i use that password from the router

1
S
VIP
3 months ago
E
The Many
elgaranonbenitezThe Many
asked in Modem - General

Network and Password sb6121

In order to get a service from Xfinity I would need el Network Namen and Pasword of my modem. Given that the modem is Motorotola I asked them about that.  Motorola sent me an email telling:“Based on the MAC address provided, the device appears to be an Arris modem. The older Motorola modems, the Surfboards, were manufactured by them. Please reach out to Arris's customer support for further assistance with addressing the issue you're experiencing with your modem: https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport.” The information printed on the bottom label:of the modem is: SURFboard Model: SB6121Thank you.FCI:001 Thank you. 

1
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VIP
3 months ago
E
The Many
elgaranonbenitezThe Many
asked in Modem - General

Network Name and Password - SB6121

printed on its bottom label: SURFboard Model: SB6121Imput Voltage: +12VDC===;0.75ACULS LISTED I.T.E E315754P/N:575186-017-00S/N: [edit: removed personal information]HFC MAC ID: [edit: removed personal information]FCI:001 Thank you. 

2
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VIP
3 months ago
K
The Many
Kate allenThe Many
asked in Modem - General

Wi-Fi activation in surfboard modem

How do i get my wifi activated i have a tp-link AC1200 router and i connected it to a surfboard modem but im not sure how to activate it to actually have usable wifi 

1
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VIP
3 months ago
T
The Many
tmgazdaThe Many
asked in Modem - General

how to force a new public ip request for an existing SB6141 modem?

Someone has acquired my public Ip that should not have. Is there a way to force the sb6141 modem to acquire a new public IP

1
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VIP
3 months ago
B
The Many
Beth MartinThe Many
asked in Modem - General

how do i speak with a technical person from Arris Surfboard

How do I speak with a Arris Surfboard technical person for help

3
S
VIP
4 months ago
A
The Many
abclf768The Many
asked in Modem - General

Connection losses about 4-5 times daily

Hello,  I work from home using ethernet directly into the modem (hard wired) and have been having several intermittent connectivity issues.  System stall, and the modem losses internet connection.My work tech support says it's my provider. My internet provider says it's my modem.  What is the life of a modem? I think mine is about 4 years old.   And, what are the signs /symptoms that indicate my modem is going bad? 

3
S
VIP
4 months ago
J
The Many
JovinavangThe Many
asked in Modem - General

internet not working.

My internet is not working. Xfinity tried to help reboot but not successful. They said the problem may be the modem and I need to contact them but there is no phone number anywhere?? 

1
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VIP
4 months ago
B
The Many
Bob HallThe Many
asked in Modem - General

CM3200B Cable modem - Power connector

We as a company have been using the CM820B Cable modem. (240 volt internal PSU)We now want to purchase 100 * CM3200B Devices. 12 volt  external PSU.Cannot find specs for the DC power connector.We need  a “Brick” type PSU 12 volt @ 2 Amp - 2.1 * 5. 5 mm connector does not fit (5.5 to big)Measured supplied PSU  connector @ 1.1 * 5.1mm.Anyone know a “brick” PSU that will work or can confirm the actual size of the connector on the CM3200B 

1
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VIP
4 months ago
D
The Many
Dvecch1The Many
asked in Modem - General

Unable to access the modem with customized password

Cannot access modem with the password I created 

2
S
VIP
4 months ago
D
The Many
DoggydearThe Many
asked in Modem - General

what is the bandwidth of my Arris SB 6141?

Hi, I’m having trouble connecting a Simplisafe base station to my Wi-Fi and they said it might be due to being on the wrong bandwidth. I checked with Xfinity and they couldn’t help me since it’s not their equipment. The other things SS said was that their equipment wouldn’t work if we are using VPN. I explained to them that I have several devices from different manufacturers all connected to the Internet...no problem.Would bandwidth and VPN be a problem?

2
plemans
Legends
4 months ago
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