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Modem - General

DOCSIS® Cable Modem

351 Topics
646 Replies

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351 Topics

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QueenBee62The Many

asked in Modem - General

Coaxial Modem

Can I use a Coaxial modem as a cable free modem?

2 months ago

nhague77The Many

asked in Modem - General

can’t connect to the internet

Where is the password for connecting to the internet

242

2 months ago

NiamhrubiThe Many

posted in Modem - General

Iam looking for a modem or a workaround to disable internet access through a CAT cable. Any suggestions?

Hi Everyone,I have a couple of years-old Netgear router and a modem supplied by Comcast. I also have a teenage son who just can’t seem to learn when enough online gaming is enough. He connects directly to the modem via a CAT cable to avoid Wi-Fi lag, which means the options in the Netgear app for shutting off access don't apply since they only control the router.Aside from physically unplugging the modem, I’m looking for a way to remotely disable his access via the CAT cable, or I’m open to getting a new modem that allows for this. Ideally, I’d like a solution that lets me control it from the comfort of my bed. It’s been a long battle, and I’m tired of trying to instill personal responsibility—I'm looking for a switch solution. Any suggestions, especially regarding managing IP addresses and router settings?

143

2 months ago

Arodgers81The Many

asked in Modem - General

How to change password

I have tried every number from the router for password HELP

251

2 months ago

RahulkahaThe Many

asked in Modem - General

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2 months ago

Kahardy71The Many

asked in Modem - General

arrisf290 - No internet

I previously had this modem and sparklight 8 m9nths ago and today just activated my sparklight again however the modem is saying no wifi is it my modem or my internet that is not working

151

2 months ago

papabThe Many

asked in Modem - General

Can age of my modem be determined by the serial number?

Can decoding serial number determine the age of modem?

151

2 months ago

BBCThe Many

asked in Modem - General

ARRIS SURFboard cable modem

Recent purchased new ARRIS cable modem, It installed with a MAC and I have Windows 11. How to I correct this?

152

2 months ago

BgormanThe Many

asked in Modem - General

change wifi password

Hello. I’m trying to change my wifi password. I’ve been reading the online form to be able to achieve this. However. When I enter requested 192.168.0.1 it doesn’t load

533

3 months ago

Beckrose1The Many

asked in Modem - General

incorrect password while scanning QR code on SBC app

When I scan the provided QR code, an error message pops up stating the password is incorrect. This is a brand new product.

191

3 months ago

CherigThe Many

asked in Modem - General

Unable to connect the device with router

We set the router up, looks like it’s working, but can’t connect to anything. What are we doing wrong?!

341

3 months ago

macnroseThe Many

asked in Modem - General

I just bought a weather station and want to connect it to house wifi. I figure the way to do that is on the Arris control panel. Tried using ‘admin’ and the Preshared Key, but I can’t log in. It is an older unit (2014-2015), from WOW!. SN: 9B72G168K500682

141

3 months ago

emjean11The Many

asked in Modem - General

i’m trying to login to my arris so i can turn off wifi in order to set up a mesh routing system and i could login yesterday, but today the page is not loading. I’m getting this error message “The webpage at http://192.168.0.1/ might be temporarily down or it may have moved permanently to a new web address.”Any tips?

211

3 months ago

EmilieThe Many

asked in Modem - General

How to setup wifi on my new location

I recently moved into a new flat and I’d like to set up WiFi.

171

3 months ago

Isles82The Many

asked in Modem - General

Optimum Cable Modem with telephone support

Hi. I’m looking for an Arris cable modem that’s compatible with Optimum/Altice to replace the one I’ve been renting from them since I’ve had their service.I just need a standard modem with a telephone port, I’m not looking for one with built-in Wi-Fi.Optimum won’t provide me with any information, so I thought I would ask here.If anyone can provide me with some information, I would appreciated it. Thanks!

363

3 months ago

Stramel

asked in Modem - General

no internet on computer devices only roku, amazon, ring cameras on SB6141

Very strange.Can NOT log laptops, ipad or either phone into internet. connects to router but will not get an internet connection. TVs are running fine on Roku connected to router/modem.All my ring cameras are running fine connected to router/modem.All connected devices show in router admin Client List but no internet on phones iPad or laptops the rest work fineLaptop via Ethernet cable to modem no internet....Logged my phone into other Wi-Fi at different locations with no issues.Asus RT-N66U router firmware version 3.0.0.4.378_9459SURFboard SB6141 modem ipv6 onlyXfinity ISP provider

302

4 months ago

quip0709The Many

asked in Modem - General

Changing SSID and Password when logging into router

I don't have warranty on my modem. The model number that I have is SBG6700-AC. I've had it for a few years. In the past, I've always used this IP address http://192.168.0.1 and was able to login into the router using admin and password to go in and change the SSID along with the password. For some reason whenever I attempt to log in with that IP address on my laptop or smartphone, I get the message: This site can’t be reached192.168.0.1 took too long to respond.Try:Checking the connectionChecking the proxy and the firewallRunning Windows Network DiagnosticsERR_CONNECTION_TIMED_OI really want to change the SSID along with the password. Is there another way I can change the SSID and password?

541

4 months ago

DrewbageThe Many

asked in Modem - General

Password is not working on SBC app

My password and login are not working for the app

171

4 months ago

ctimmons1339The Many

asked in Modem - General

Want to log in to my app and register my Surfboard if it is not

Hello. I have a Surfboard router and just downloaded the app and want to make sure I have an account set up and have visibility into this device on my app.

321

4 months ago

rgrozalisThe Many

asked in Modem - General

Modem w/ phone gateway

Is there a more current model to the TG2472G ? need a modem with one or two phone ports.with or w/o wifi. thanks!

101

4 months ago

Angry customerThe Many

asked in Modem - General

phone ruined by Arris SBC appdownload

just bought an Arris Modem. I downloaded the app and it ruined my cell phone. I call the number for help. They are not open on Sunday. What company cannot provide assistance everyday. Can they not even provide AI? I will never buy their products again. $500 cell phone down the drain.

211

4 months ago

easyview2021The Many

asked in Modem - General

setting up modem

Can you call me at 972-589-4018.

4 months ago

apodlasikThe Many

asked in Modem - General

orbi wifi mesh system compatibility

How do I switch my Arris modem to/from Bridge/AP?

131

5 months ago

MishaelkThe Many

asked in Modem - General

Wifi name is not broadcasting after activating the modem

My modem is not findable as a WiFi even after confirming complete activation with the internet provider

211

5 months ago

DarinThe Many

asked in Modem - General

pass phrase for the modem

Where do I find the pass phrase on my modem

121

5 months ago

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