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Modem - General

DOCSIS® Cable Modem

  • 389 Topics
  • 754 Replies
389 Topics
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ToastyThe Many
asked in Modem - General
ARRIS 56FD change wifi name

I have been trying to change my WiFi’s name and password. I had success logging in once and changing it but the changes didn't take, I am not sure why. It was saved.  When I tried to login again none of the name or password combinations will work. (Original or new). Not sure where to go from here… 

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Wi-Fi Warriors
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soprahThe Many
asked in Modem - General
Disposal of Arris VIP2262v1

What’s the best way to dispose of a ARRIS VIP2263 b1. Recycle? but then where? Just don’t want to put it in a landfill. If someone wants it, it’s yours. Just pay for packaging and shipping. 

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LoveMyLab
Guardians of the Gateways
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jmmedcThe Many
asked in Modem - General
Recommend a Gateway

I am currently a Xfinity customer, and I would like to return my modem to Xfinity and by my own. I am looking for the following, a gateway with a telephone port and mesh compatible, my current speed is 1G. Can anyone make a recommendation? Thank you!. 

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leoarthur
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leoarthurThe Many
asked in Modem - General
Enhancing Home Network Performance with Hybrid Cloud Solutions

Hello everyone!I’ve been researching ways to improve my home network performance and came across the concept of hybrid cloud technology. I currently use the SURFboard G36 modem and have been pleased with its performance for streaming and gaming. However, I’m interested in optimizing my setup even further with a hybrid cloud approach.I’m thinking of leveraging cloud storage for less-sensitive data while keeping more critical resources like gaming servers and my home automation system local for faster response times. A configuration could offer a perfect balance between local control and cloud scalability, allowing for both secure access to my data and easier management of connected devices.Does anyone here have experience setting up hybrid cloud configurations with SURFboard devices? I’d love to hear any tips or recommendations, especially concerning how well the system handles remote management, security, and overall performance.I’m also considering using the SURFboard mAX® Wi-Fi 6 sys

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Wi-Fi Warriors
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arcticcoreyThe Many
asked in Modem - General
As a small ISP / CATV provider how do we get current firmware releases for SB modems

Hello,We need to know how we go about getting current firmware images for our SB modems.  We are a small CATV provider who uses CASA vccap for a CMTS.  We own our own DOCSIS provisioning system, so we need to add current SB modem firmware to our modem firmware server.  We switched from Touchstone modems to Surfboard modems as Touchstone no longer exists.  we are mostly using SB8200’s and SB8300’s but we do have some other models   CheersCorey

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Wi-Fi Warriors
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Johnmc87The Many
asked in Modem - General
sbg10

I’m locked out of the surfboard apps and 2.4 won’t work?

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Wi-Fi Warriors
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static1The Many
posted in Modem - General
what to do?

Good day, ISP is Cox, 1.25 TB, 500MBPS Equipment in useArris sb8200 cable modemArris D3.1 phone modem Need to replace a Netgear wifi routerRenting the panoramic technicolor #CGM4331COM from Cox and would prefer to own my set up. Thanks in advance for your advice/replies! 

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Wi-Fi Warriors
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traverblvdThe Many
asked in Modem - General
SBG6580 factory passcode does not work after hard reset several times...

I bought this SBG6580 on ebay and could not get it to work for due to “invalid passcode”.  After hard reset, the default passcode still does not work. How can I get a valid passcode for this to work?

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Wi-Fi Warriors
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Andrew1620The Many
asked in Modem - General
Arris SBG7600AC2 No wired internet

After a recent Xfinity outage I am unable to connect to the internet using my desktop which has an ethernet cable plugged in the back of the modem. I can connect wirelessly on my laptop. I have tried two different desktops, three ethernet cables and all four sockets in the back of the modem. The error message on the computer is that the device does not have a valid IP configuration. I have reset the IPv6 and IPv4 addresses automatically, and also typed them in manually but the computers still cannot identify the modem. Thank you

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PaulybemThe Many
asked in Modem - General
SBG10 not conneted

I’m having a hard time getting my router to connect back to my TV. It says that it has a strong signal but is disconnected from the Internet. Not really sure how to get that fixed. I have connected my hotspot to my TV and that works, but even hard wiring Into the modem is not working 

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Wi-Fi Warriors
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lewThe Many
asked in Modem - General
Need to cancel order

Hello,I need to cancel an order I placed.Also, it is ridiculous that I have to make a forum post to get support. The support site only allows you to use the contact methods if you have the serial number. I obviously don’t have the serial number because I don’t have the product and don’t want to receive the product. There should be a support number on my order page to get support for the order I placed.

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plemans
Juggernaut
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rliscoeThe Many
asked in Modem - General
Is there tech support one can speak to on the phone?

Is there tech support you can talk to on the phone

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Wi-Fi Warriors
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Ngriffin422The Many
asked in Modem - General
Wifi not connecting to modem

Hi,  The modem is solid blue and says it’s online but I can’t find the WIFI name when looking for WIFI. I called Xfinity and on their end there is nothing wrong with the WIFI connection. So I’m definitely under the impression it’s the modem and some connection with that. I don’t get why my WIFI is not discoverable . I thought it was under Xfinity Mobile WiFi but I can’t login there either.  

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plemans
Juggernaut
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vaibhav.rupaparaThe Many
asked in Modem - General
G34/G36 Intermittent Connectivity On Xfinity Network

I started getting issues since past one month, Xfinity asked to change modem.  

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Wi-Fi Warriors
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BandedenculesThe Many
asked in Modem - General
modem

I need to activate my modem 

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Wi-Fi Warriors
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vmlopezThe Many
asked in Modem - General
MOCA on SVG2482AC Modem

How do I activate MOCA on my Arris SVG2482AC modem ? On the back it does signifies MOCA

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JulioMartinezThe Many
asked in Modem - General
registration issues

My QR code shows 3 sets of numbers. Registration requirements are 4 sets what is up?

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Wi-Fi Warriors
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iagboolaThe Many
asked in Modem - General
Changing account Username and pass

How do you reset your username and password if you dont remember them

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plemans
Juggernaut
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Tbrown2210The Many
asked in Modem - General
Online, but wifi blinking wont connect

My arris Modem has both green lights on, the WiFi is blinking however and my devices recognize the network but can’t connect to internet. I’ve cycled multiple times and reset. Any tips? Been out all day

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Wi-Fi Warriors
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Craig JamesThe Many
asked in Modem - General
Unable to connect wireless security camera

Recently switched ISP’s, and got new ARRIS modem router.  Have two outdoor security cameras - both SimpliSafe and wireless.Switched ID and password of router to new ones.  Was able to connect one security camera.  Was not asked for password.  Tried connecting other security camera, got asked for password, entered it, and got response that password not correct.  Really strange.

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plemans
Juggernaut
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LeoHeffronThe Many
asked in Modem - General
How can I connect my label printer to my arris surfboard if there is no WPS button on my surfboard

I sell clothes online and I recently returned to school, and I have a ARRIS modem here at school. I was able to connect my label printer during the fall, but I am not able to connect them anymore.

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plemans
Juggernaut
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blovattThe Many
asked in Modem - General
Order # RMA-43071

I’ve been charged for not sending in my return, but the unit is still in route and should be delivered tomorrow.  The tracking number is below.  Since I shipped the unit well within the required timeframe and cannot control how long the shipping takes, I expect to receive refund of the money I was charged once the unit arrives - please confirm. Tracking info UPS:1ZHF78959020578454

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Wi-Fi Warriors
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ML37701The Many
asked in Modem - General
No customer support on Saturday!

“Chat hours: Monday – Saturday from 7 AM – 7 PM Pacific Time”this is on their customer support page, right now it’s 8 am on Saturday, but the chat is unavailable! Also, they don’t list their phone number on their website (basic information for a legit company, why you hide it?), I had to google to find the number, needless to say, no one was working, and the voice message kept telling me “our chat support is available from Monday to Saturday! It’s a big lie!    

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Wi-Fi Warriors
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sclayton1813The Many
asked in Modem - General
Compatability of SB 6120 and BGW 210

I have a BGW 210 with AT&T. Will it be compatible if used in place of a SB 6120 for Spectrum?

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plemans
Juggernaut
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wmbrinkThe Many
posted in Modem - General
Arris Order, Sales, and "Customer" support has become a joke

I too received no confirmtion of order or tracking, nothing, zilch. Order support links all deadends except being routed to the Community where there is no order, or sales help of any use other than opinions and runarounds.A few days after the order I was emailed to comment on my new modem (that I hadn’t received) using the s/n which I hadn’t received. After a week and a day the modem showed up unannounced.This Community directs to Arris Customer Support which directs to come back to the Community, so a never-ending loop (hint: MODERATORS, check out the links you are providing!).Some Arris Customer Support links redirect to https://www.commscope.com/ and then you’re really off the rails and get no help, at least I didn’t.Tech support apparently works, but you have to have a s/n which you don’t have. I essentially tricked Tech support system to be able to talk to someone and convince them to look at my order, the best they could tell me was my order must be messed up. Not helpful, but t

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