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Modem - General

DOCSIS® Cable Modem

  • 319 Topics
  • 553 Replies
319 Topics
F
The Many
FBURNETT66The Many
posted in Modem - General
router/modem not turning on

My router/modem is not powering on. I'm not getting any lights at all.

0
F
The Many
2 months ago
F
The Many
Finn's MomThe Many
asked in Modem - General
Router Remote Setup

I have a separate property with multiple devices (security cameras, irrigation, thermostat) hooked up to my home network via wifi, and my current router just died. I am looking at purchasing a new Arris router and having a neighbor plug it in. However, for my devices to automatically reconnect to my wifi signal, I will need to change the Arris factory SSID name and password to match my current network credentials. I know how to do this when I am connected via the same network using the generic IP address for all routers, but I clearly am not going to be onsite to access my new router that way. I read that the Arris Surfboard app will allow a device to be linked to the app by manually entering its SSID and wifi passcode. So will my Surfboard router come with a UNIQUE SSID (not generic 192.168.0.1 or similar) and passcode that I can manually enter into the app accessed via a DIFFERENT wifi network to enable me to access my router to them change its network credentials REMOTELY? If it hel

1
LoveMyLab
Guardians of the Gateways
2 months ago
L
The Many
l12nThe Many
asked in Modem - General
SB6121 suddenly dropping out connection

I know it's an old modem, but it's been working flawlessly for years… until a couple of weeks ago where, sometimes, it keeps dropping connection. Trying to restart it doesn't fix anything.Anything I should look at? When talking to my cable company is there any question I should ask?

1
LoveMyLab
Guardians of the Gateways
2 months ago
B
The Many
BirdbellyThe Many
asked in Modem - General
How to access the GUI web portal

I'm not sure how to ask this question - hopefully someone will understand. One time I was speaking to tech support and I think they had me type my IP address into my web browser search bar and it took me to an Arris page where I could make changes for my modem/router. Now I can't do that or I can't remember how they had me do it. How do I access that page (account page?) again?

3
S
Guardians of the Gateways
2 months ago
A
The Many
AkeersterThe Many
asked in Modem - General
network name is not broadcasting on devices

Internet provider says we’re connected. Network won’t show up on any device 

1
S
Guardians of the Gateways
2 months ago
B
The Many
black93The Many
asked in Modem - General
changing Wi-Fi name and password

How do I change network name and password

1
S
Guardians of the Gateways
2 months ago
M
The Many
mjvandeThe Many
asked in Modem - General
BGW210-700 how to turn off the wifi

How do I ensure that WIFI is turned off (not transmitting)?

1
M
The Many
2 months ago
O
The Many
oibctlThe Many
asked in Modem - General
Unable to access modem info page for SB6141 on Macbook pro

Hi,Up until recently, I have been able to access the modem info via a browser using the IP address.  Recently I have been unable to do so.  I have tried all the IP addresses listed on the internet without success.  I have used both chrome and safari.  Sometimes I get a message saying the site is not secure, but even when I click “go to site” nothing happens.   Please help me access the modem setting for my SB6141 on my macbook pro running Sonoma 14.5.  Thanks

1
S
Guardians of the Gateways
2 months ago
R
The Many
Randi0323The Many
asked in Modem - General
xfinity connection and no internet

I've had the same modem for 4 years, never had an issue, yesterday my xfinity streaming device froze so we turned everything off. Now I can't get anything to connect to our network. When I search for available networks it shows up and all lights on the modem are blue, but nothing will connect to it, on my phone and computer it asks me to sign in and when I click that it takes me to a link for xfinity that says I need to activate my internet. Talked to 3 different people who all have different answers and that everything looks good to them so a tech will come out in 2 days. Anyone else ever have this issue? Do I need a new modem?

1
S
Guardians of the Gateways
2 months ago
T
The Many
Tsarbi224The Many
asked in Modem - General
Internet not working on new setup

I just set up a new connection says I'm connected without internet still

2
S
Guardians of the Gateways
2 months ago
L
The Many
LibiThe Many
asked in Modem - General
ayuda

buenas tardes, necesito ayuda para cambiar mi contraseña de wifi porque me jaquearon mi módem, alguien me puede ayudar???

1
S
Guardians of the Gateways
2 months ago
K
The Many
k100rsmThe Many
asked in Modem - General
Modem with port forwarding setup

I need a modem that has port forwarding capability for use with Spectrum Cable ISP.  Wireless not necessary.  This will be used with a Luxul router and switch.  What would be the best choice?  Thank you.

1
S
Guardians of the Gateways
2 months ago
C
The Many
cyberjobesThe Many
asked in Modem - General
How do I track an order

I did not create an account with Arris or Surfboard, or whatever you call yourself.How do I track my order?

1
S
Guardians of the Gateways
2 months ago
S
The Many
Sbxsqjx1iThe Many
asked in Modem - General
place order by mistake

I places an order yesterday that I would like to cancel. I ordered the wrong model 

2
S
Guardians of the Gateways
2 months ago
D
The Many
Dtaz71The Many
asked in Modem - General
Unable to register - T25

I tried to register my T25,  was told the serial # doesn't match model. Never had this happen before. Any help appreciated. 

1
S
Guardians of the Gateways
3 months ago
T
The Many
Triton220The Many
asked in Modem - General
Pairing 2 VAP2404 devices through WPS button

Hi,I would like to pair again 2 VAP2404 devices independantly from my Internet Box. Is it possible ?Those 2 units were originally paired out of the factory.Suddenly, for an unknown reason, there were no Wifi signal coming out of the Access Point one.I decided to reset the 2 units to factory settings using the Reset button.Then I tried to pair them again using the WPS buttons.Is that right ?Apparently it does not work.What can I do ?Many thanks for some help  

1
S
Guardians of the Gateways
3 months ago
M
The Many
MpruettThe Many
posted in Modem - General
wifi name and password change

I need to change my wifi name and password 

0
M
The Many
3 months ago
R
The Many
RtpbobThe Many
asked in Modem - General
old networks

How to delete old network names 

1
S
Guardians of the Gateways
3 months ago
M
The Many
mjlessorThe Many
asked in Modem - General
Does the arris or Motorola SBG6580 modem have security issues with win10 & when was firmare updated last?

Does the arris or Motorola SBG6580 modem have security issues with win10 & when was firmware last updated.?

1
S
Guardians of the Gateways
3 months ago
S
The Many
SchroemeThe Many
asked in Modem - General
brightspeed capability

Trying to activate my modem to work with Brightspeed internet. Need help. 

3
S
Guardians of the Gateways
3 months ago
D
The Many
Dalafo6503The Many
asked in Modem - General
didnt receive product

I never received product. Please send another one!

1
S
Guardians of the Gateways
3 months ago
M
The Many
MookiepooThe Many
asked in Modem - General
REMOTE CONNECTIVITY

IS IT POSSIBLE TO CONNECT TO MY HOME NETWORK AWAY FROM HOME?WHAT IS THE APPROXIMATE DISTANCE OF CONNECTIVITY OF NOT?

1
S
Guardians of the Gateways
3 months ago
A
The Many
AkopselThe Many
asked in Modem - General
I cannot connect to 2.4ghz. It will only pickup the 5G.

I am trying to set up my Ring Doorbells and it needs to access the 2.4GHz. I can only access the 5G. 

1
S
Guardians of the Gateways
3 months ago
N
The Many
nk202The Many
asked in Modem - General
How to set time for WLAN without turn off the router

Guten Morgen, kann mir hier vielleicht jemand sagen, wie ich den Router und somit das Wlan für eine gewisse Zeit ausstelle ohne den Router ausschalten zu müssen?Gibt es die Möglichkeit eine Zeit einzustellen “von-bis” das Wlan an ist? Vielen Dank für die Hilfe 

5
N
The Many
3 months ago
E
The Many
Edpodb64The Many
asked in Modem - General
wifi slow speed

I'm getting less than 100 mbps on my devices. I'm paying for 500 mbps. My cable company says it's my Arris that is slowing my speed. How can I fix this??

1
S
Guardians of the Gateways
4 months ago
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