SURFboard W6U Extender
Wi-Fi 6E Network Upgrade Kit
- 9 Topics
- 32 Replies
I have Spectrum currently as my WiFi provider. I am really thinking about purchasing the Arris Surfboard Max Pro WiFi 6 Router. Will I need to keep Spectrum as my WiFi provider or just purchase a modem for the Arris Surfboard Router to work?
Why does this wireless access point need to do DNS lookups for mqtt-retail.surfboardconnect.com every 5 minutes?Is it the 300 second TTL on those records that Arris can quickly fix? :dig A mqtt-retail.surfboardconnect.com @126.96.36.199; <<>> DiG 9.10.6 <<>> A mqtt-retail.surfboardconnect.com @188.8.131.52;; ANSWER SECTION:mqtt-retail.surfboardconnect.com. 300 IN A [edit: removed personal information]mqtt-retail.surfboardconnect.com. 300 IN A [edit: removed personal information] Because of this, this access point is by far the chattiest device on my network, DNS wise. And for what? I can’t imagine any legitimate reason for this device making its own internet connections other than when it is performing firmware downloads/updates. It just makes the device hard to trust and I’m tempted to sniff the traffic to see what it’s doing unless anyone else has done so already.
I threw a W6U on my network. Based on stuff I read here, I got into the web interface and looked at the basic settings, but Arris support has been steadfast that the product is plug and play. 6 months go by. No one in my family has a 6E device. Daughter just got an iPhone 15 and is up there at the property, so I asked if she could see any 6E network. The answer was NO. What am I missing here? It is plugged in, has a blue light on front, and looks happy. But it is not broadcasting an available 6E network.
I added a W6U to my network. Have had conflicting advice from Arris. One tech took 2 hours and had me reinstall SB Central about 15 times on my phone. A second tech told me that the device was plug and play and if I had a blue LED, it was all good. Drove up 100 miles to play with the network with an m2 MacBook Pro purchased a couple months ago. That is the only device I have with a WiFi 6E chip set. It does not see any WiFi 6 network advertised, it only sees those from the G36. I used a network scanner app and I have access to the web interface of the w6U. Arris tech support call center was unable to tell me what to do using the web interface. Really annoyed at the lack of knowledge at the call center. Has anyone successfully added this device to your network, and if so, what am I missing?
Why does the newer 6E access point show a list of wired clients? I get wireless clients. Wired? There’s no wired clients attached to it. The LAN port is to connect to a router, etc. Seeing a list of wireless clients has value. Seeing a list of wired clients is useless.
I have the very new Arris W6U Wi-Fi 6E AP. When I attempt to download the new firmware, it says after the download that the firmware file is incorrect. This file is supposed to come directly from Arris, so I am wondering why the W6U unit is downloading the incorrect firmware?
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