SURFboard W6U Extender
Wi-Fi 6E Network Upgrade Kit
- 5 Topics
- 19 Replies
I added a W6U to my network. Have had conflicting advice from Arris. One tech took 2 hours and had me reinstall SB Central about 15 times on my phone. A second tech told me that the device was plug and play and if I had a blue LED, it was all good. Drove up 100 miles to play with the network with an m2 MacBook Pro purchased a couple months ago. That is the only device I have with a WiFi 6E chip set. It does not see any WiFi 6 network advertised, it only sees those from the G36. I used a network scanner app and I have access to the web interface of the w6U. Arris tech support call center was unable to tell me what to do using the web interface. Really annoyed at the lack of knowledge at the call center. Has anyone successfully added this device to your network, and if so, what am I missing?
Why does the newer 6E access point show a list of wired clients? I get wireless clients. Wired? There’s no wired clients attached to it. The LAN port is to connect to a router, etc. Seeing a list of wireless clients has value. Seeing a list of wired clients is useless.
I have the very new Arris W6U Wi-Fi 6E AP. When I attempt to download the new firmware, it says after the download that the firmware file is incorrect. This file is supposed to come directly from Arris, so I am wondering why the W6U unit is downloading the incorrect firmware?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.