SURFboard W6U Extender

Wi-Fi 6E Network Upgrade Kit

  • 5 Topics
  • 19 Replies

5 Topics

B
The Many
billdaviesThe Many
asked in SURFboard W6U Extender

Getting W6U Online

I added a W6U to my network.  Have had conflicting advice from Arris. One tech took 2 hours and had me reinstall SB Central about 15 times on my phone.  A second tech told me that the device was plug and play and if I had a blue LED, it was all good. Drove up 100 miles to play with the network with an m2 MacBook Pro purchased a couple months ago. That is the only device I have with a WiFi 6E chip set.  It does not see any WiFi 6 network advertised, it only sees those from the G36. I used a network scanner app and I have access to the web interface of the w6U.  Arris tech support call center was unable to tell me what to do using the web interface. Really annoyed at the lack of knowledge at the call center.  Has anyone successfully added this device to your network, and if so, what am I missing?

2
B
The Many
4 months ago
J
The Many
Jsmiddleton4The Many
asked in SURFboard W6U Extender

WB6U lan ip?

Anyway to set a static IP address in the wifi 6E access point?

3
plemans
Survivors
5 months ago
J
The Many
Jsmiddleton4The Many
asked in SURFboard W6U Extender

Wired client list for the 6E access point???

Why does the newer 6E access point show a list of wired clients?  I get wireless clients. Wired? There’s no wired clients attached to it. The LAN port is to connect to a router, etc. Seeing a list of wireless clients has value.  Seeing a list of wired clients is useless. 

5
plemans
Survivors
5 months ago
J
The Many
jackrodrigsThe Many
asked in SURFboard W6U Extender

W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

2
J
The Many
6 months ago
E
The Many
emenindianThe Many
asked in SURFboard W6U Extender

W6U Wifi 6E AP has wrong firmware when attempting to update

I have the very new Arris W6U Wi-Fi 6E AP. When I attempt to download the new firmware, it says after the download that the firmware file is incorrect.  This file is supposed to come directly from Arris, so I am wondering why the W6U unit is downloading the incorrect firmware?

7
plemans
Survivors
1 year ago
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