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Modem - General

DOCSIS® Cable Modem

  • 383 Topics
  • 735 Replies
383 Topics
Melchior
The Certified
MelchiorThe Certified
asked in Modem - General
I cannot register my S34 modem, Warranty Registration Fails everytime.,

I just got my shiny new ARRIS Surfboard modem S34 and it seems to be working fine, but I cannot register it on the warranty site. Warranty Registration Fails S34 modem it says the modem’s serial does not match the model of S34.. this is total BS I expected better from ARRIS.

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plemans
Juggernaut
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The Many
Eng3The Many
asked in Modem - General
store contact

I ordered a modern on your site Arris Surfboard I didn't create an account and received NO order confirmation email. The ONLY email I received was one asking me to write a review for the product. I checked my spam folder. I didn't write down my order number I can see no contact information to get order status All I want is a receipt emailed to me and or a contact email

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E
The Many
K
The Many
kevin quickThe Many
asked in Modem - General
sbr ac1750 dropping internet connection

Every half hour or so the internet connection drops on the device listed above. What do I need to do?

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S
Wi-Fi Warriors
A
The Many
ats1008The Many
asked in Modem - General
sbg6782-ac docsys 3.0 certificate expiration date

Xfinity rep said that my service will be cut off on 4/1/25 because my certificate will expire. True or not true?

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plemans
Juggernaut
D
The Many
Danny DThe Many
asked in Modem - General
How to deactivate my account please

Joined this forum but cannot use it since I switched to a different device. Kindly deactivate my account please....

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plemans
Juggernaut
B
The Many
BamaLawThe Many
asked in Modem - General
Cable Modem Routers

First, you make it so difficult for one to obtain information about your products. Why? No chat? I have a Xfinity XB1 which supports a LAN line, internet (speed 300), TV and wi-fi. Do you have in stock and how much dollar wise a DOCIS 3.1 cable modem router? I am a senior!! Please provide a detailed response

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Wi-Fi Warriors
Y
The Many
yanmailThe Many
asked in Modem - General
Arris CM3500 dimensions or 3D CAD file?

I want to source the dimensions or 3D file for the Arris CM3500 modem as my country will soon receive these as an upgrade to our governments broadband network, and I wish to start trialing out 3D prints for a rackmount.

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The Many
S
The Many
salubryanThe Many
asked in Modem - General
How do I disable parental rewards?

How do i disable parental rewards. I just want to block the Internet based on time of day.

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The Many
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The Many
Smores114The Many
asked in Modem - General
Charged for Returned Item

I recently returned an item that was under warranty, for an exchange of a new item. I chose the option that would have Arris ship the item immediately, and they would put a credit hold on my card while they awaited shipment of the defective item. I returned the defective item immediately, and have shipping confirmation from UPS that it was delivered to their returns address. The delivery of the return took place well before the held charge would go through on my card, and yet I was still charged for this. I am unable to activate live chat for some reason, and the phone service is currently after hours. Has anyone else experienced this and/or how was could this be resolved?

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S
Wi-Fi Warriors
R
The Many
RichmarkoThe Many
asked in Modem - General
No internet

Modem does not appear to be powered up. No lights on modem. No internet. Last night we had some power outages. Could that have caused the problem? What do I do? Any help appreciated, Rich Markovich

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The Many
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The Many
kwoolfendenThe Many
asked in Modem - General
DOCSIS 3.0 Cable Modem &WI-FI Router

I am thinking having Spectrum as my Internet provider and they provide a modem but I was wondering if my existing equipment is compatible Surfboard DOCSIS 3.0 ( SBG6950AC2 ) Any thoughts would be grateful

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K
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LesterFish2213The Many
asked in Modem - General
Changing name and password

I can’t log in on the central app. Can I start over? I’m finding this whole thing very confusing

201
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Wi-Fi Warriors
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The Many
georgeandebloisThe Many
asked in Modem - General
need to access firewall settings

How do I access firewall settings to remove firewall so that LTE Network extender will work

81
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Wi-Fi Warriors
Y
The Many
youngjjjmThe Many
asked in Modem - General
Docsis 4.0 and Wifi 7

With the top end modems and routers you have available for gaming if I buy a new one now will I be able to update them to Docsis 4.0 and Wifi 7? Or will I have to buy a new one again when Docsis 4.0 comes out soon?

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plemans
Juggernaut
N
The Many
nrapp10The Many
posted in Modem - General
mod

Just moved into a house, there is an arris box model vap3400 how do I find out the password

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plemans
Juggernaut
S
The Many
srtopoThe Many
asked in Modem - General
customer Service is nonexistent.

Why can't you ever get in touch with a live person? Even the artificial Intelligence is always unavailable.

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plemans
Juggernaut
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The Many
ToastyThe Many
asked in Modem - General
ARRIS 56FD change wifi name

I have been trying to change my WiFi’s name and password. I had success logging in once and changing it but the changes didn't take, I am not sure why. It was saved. When I tried to login again none of the name or password combinations will work. (Original or new). Not sure where to go from here…

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Wi-Fi Warriors
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The Many
soprahThe Many
asked in Modem - General
Disposal of Arris VIP2262v1

What’s the best way to dispose of a ARRIS VIP2263 b1. Recycle? but then where? Just don’t want to put it in a landfill. If someone wants it, it’s yours. Just pay for packaging and shipping.

231
LoveMyLab
Guardians of the Gateways
J
The Many
jmmedcThe Many
asked in Modem - General
Recommend a Gateway

I am currently a Xfinity customer, and I would like to return my modem to Xfinity and by my own. I am looking for the following, a gateway with a telephone port and mesh compatible, my current speed is 1G. Can anyone make a recommendation? Thank you!.

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J
The Many
leoarthur
The Many
leoarthurThe Many
asked in Modem - General
Enhancing Home Network Performance with Hybrid Cloud Solutions

Hello everyone! I’ve been researching ways to improve my home network performance and came across the concept of hybrid cloud technology. I currently use the SURFboard G36 modem and have been pleased with its performance for streaming and gaming. However, I’m interested in optimizing my setup even further with a hybrid cloud approach. I’m thinking of leveraging cloud storage for less-sensitive data while keeping more critical resources like gaming servers and my home automation system local for faster response times. A configuration could offer a perfect balance between local control and cloud scalability, allowing for both secure access to my data and easier management of connected devices. Does anyone here have experience setting up hybrid cloud configurations with SURFboard devices? I’d love to hear any tips or recommendations, especially concerning how well the system handles remote management, security, and overall performance. I’m also considering using the SURFboard mAX® Wi-Fi 6

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Wi-Fi Warriors
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The Many
arcticcoreyThe Many
asked in Modem - General
As a small ISP / CATV provider how do we get current firmware releases for SB modems

Hello, We need to know how we go about getting current firmware images for our SB modems. We are a small CATV provider who uses CASA vccap for a CMTS. We own our own DOCSIS provisioning system, so we need to add current SB modem firmware to our modem firmware server. We switched from Touchstone modems to Surfboard modems as Touchstone no longer exists. we are mostly using SB8200’s and SB8300’s but we do have some other models CheersCorey

666
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Wi-Fi Warriors
J
The Many
Johnmc87The Many
asked in Modem - General
sbg10

I’m locked out of the surfboard apps and 2.4 won’t work?

222
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Wi-Fi Warriors
S
The Many
static1The Many
posted in Modem - General
what to do?

Good day, ISP is Cox, 1.25 TB, 500MBPS Equipment in use Arris sb8200 cable modem Arris D3.1 phone modem Need to replace a Netgear wifi router Renting the panoramic technicolor #CGM4331COM from Cox and would prefer to own my set up. Thanks in advance for your advice/replies!

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Wi-Fi Warriors
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The Many
traverblvdThe Many
asked in Modem - General
SBG6580 factory passcode does not work after hard reset several times...

I bought this SBG6580 on ebay and could not get it to work for due to “invalid passcode”. After hard reset, the default passcode still does not work. How can I get a valid passcode for this to work?

381
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Wi-Fi Warriors
A
The Many
Andrew1620The Many
asked in Modem - General
Arris SBG7600AC2 No wired internet

After a recent Xfinity outage I am unable to connect to the internet using my desktop which has an ethernet cable plugged in the back of the modem. I can connect wirelessly on my laptop. I have tried two different desktops, three ethernet cables and all four sockets in the back of the modem. The error message on the computer is that the device does not have a valid IP configuration. I have reset the IPv6 and IPv4 addresses automatically, and also typed them in manually but the computers still cannot identify the modem. Thank you

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