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Modem - General

DOCSIS® Cable Modem

  • 350 Topics
  • 648 Replies
350 Topics
R
The Many
RobertHenryThe Many
asked in Modem - General
Forgot my password

I forgot my password and need to retrieve it or have you reset it asap

142
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Wi-Fi Warriors
16 hours ago
F
The Many
fifi2154The Many
asked in Modem - General
Unable to access 5g network, only 2.4

I can’t access 5G, it won’t accept my password when I attempt to access itt.

111
S
Wi-Fi Warriors
7 days ago
V
The Many
vikingThe Many
asked in Modem - General
I can no longer restart SB6141 modem from configuration page!

On the configuration page there used to be a button “Restart Cable Modem”. This button has disappeared. Who changed the firmware and how can I get the button back?(My ISP denies that they have changed the firmware on the modem that I own)EDIT: When I remove the coax cable and restart the modem, the reset and restart buttons are there! However, as soon as I put back the cable the buttons disappears 🙄.How can I keep the buttons with the coax cable connected?Several years ago, the buttons were there even with the cable connected..

203
plemans
Legends
11 days ago
W
The Many
Western11The Many
asked in Modem - General
cmac3c0461c54118

I need to set up my name for my Internet and password 

112
plemans
Legends
21 days ago
J
The Many
jerx7The Many
asked in Modem - General
Cox and Arris modems - Unable to login the web portal and no internet

Has anyone had issues getting new modems to work on cox.  I have tried the G34 and SBG10 working with Cox for days ~ 18 hours on the phone finally being told modem not compatible. i have Cox complete care, technician said there were no issues with cable. It was after this that I have not been able to login 192.168.0.1 with my 2006 SBG6580. which Cox says is outdated. yes cleared cache cookies used MAC , Windows,  Chrome, Safari. ???  Thanks 

458
J
The Many
25 days ago
K
The Many
kyler4The Many
asked in Modem - General
Modem

I am attempting to follow the prompts in the app to set up my modem. However the led lights do not turn on as expected. What do I do?

192
plemans
Legends
29 days ago
B
The Many
BrentthediscerThe Many
asked in Modem - General
Arris-f845

Can I change the password on my Arris f845 modem router without the use of the internet?

141
plemans
Legends
1 month ago
tactrix
The Many
tactrixThe Many
asked in Modem - General
Why aren't you making modems with fans in them?

Your modems, and pretty much every other modem on the planet are designed with no fans. As a result when you get above a very moderate speed of 20MB per second your modems start to overheat and then crash once they reach around 100 degrees. Extremely preventable problems if you would just install a fan, but for some odd reason no manufacturer does. And as a result every single modem from every company has this issue. Just install a fan, and it will fix it.

5612
tactrix
The Many
1 month ago
S
Wi-Fi Warriors
SURFboard SupportWi-Fi Warriors
published in Modem - General
Workaround: Accessing the Cable Modem Status PageF.A.Q.

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem.  NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router.  Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address.      Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings.  Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0 Default Gateway or Router: 192.168.100.1 DNS addresses are not needed to access the modem’s status page Save the WAN settings. Browse to 192.168.100.1 with th

856522
C
The Many
1 month ago
T
The Many
Tcb008The Many
asked in Modem - General
SBG10 gives out public IP and unable to access the wifi

I reest my SBG10 and when I connect to it with ethernet it show my PC having a public ip address (72.175.x.x) instead of 192.168.x.x. also the wifi is not broadcasting.

183
plemans
Legends
1 month ago
D
The Many
DlcThe Many
asked in Modem - General
Arris TG1682

What is the most recent software update for the Arris TG1682?  I’m using it as a DOCSIS 3.0 modem for my Cox internet. 

142
S
Wi-Fi Warriors
1 month ago
K
The Many
KellyButcherThe Many
asked in Modem - General
Device Activation

I have my device all set up and I double checked with my service provider that the Internet would connect to the modem. As far as my service provider goes, I have an access to the Internet from their end. They said the Internet is activated and everything should be fine. However, I still can’t connect to the Internet and my lights on the modem are flashing blue. I set up the device using the mobile app and everything should be working yet. It is not. I tried calling customer service, but they’re only available during the weekday. At the bottom of the instructions for installation, it says that I need to use an ethernet cable and connect it to a computer. My computer does not have that capabilities nor do I have a gaming system that would allow me to do that. How do I get my Internet to work after I’ve paid for this $50 device? 

321
plemans
Legends
1 month ago
S
The Many
surfboardorderThe Many
asked in Modem - General
How to return an Arris modem purchased from shop.surfboard.com.

I would like to return Order #60405. It’s a SURFboard S34 DOCSIS 3.1 Cable Modem. 

311
S
Wi-Fi Warriors
1 month ago
M
The Many
ML37701The Many
asked in Modem - General
No customer support on Saturday!

“Chat hours: Monday – Saturday from 7 AM – 7 PM Pacific Time”this is on their customer support page, right now it’s 8 am on Saturday, but the chat is unavailable! Also, they don’t list their phone number on their website (basic information for a legit company, why you hide it?), I had to google to find the number, needless to say, no one was working, and the voice message kept telling me “our chat support is available from Monday to Saturday! It’s a big lie!    

220
M
The Many
1 month ago
A
The Many
achillesxfThe Many
asked in Modem - General
Can't login to 192.168.0.1

No matter what i try with the correct name and password it says session expired and i cant login with chrome firefox or edge to access my modem and change passwords etc etc

1794
S
Wi-Fi Warriors
1 month ago
I
The Many
Ian719The Many
asked in Modem - General
No wifi sb6141

I have a model sb6141. I was late paying xfinity and lost internet. My bill is now current and they are saying my internet is fast and everything looks good on their side. But the icon at the bottom is blinking red. I've power cycled several times. I'm at a loss. 

263
I
The Many
1 month ago
G
The Many
GonzomanThe Many
posted in Modem - General
speedtest

I use ookla for my speedtests

51
plemans
Legends
1 month ago
C
The Many
cammyersThe Many
asked in Modem - General
Trouble using switch with SBV3202

Just replaced an aging SBG10 with the SBV3202. The two ports on the SBG were used for 1. google mesh Wi-Fi and the other for a switch. The switch ran a voip router and 3 computers. With the SBV I only get one wired port so it went to the switch. The SBV has phone so that eliminated voip router. The only change was to move the mesh system to the switch, but it now also provides Wi-Fi. Just used as a range extender with old modem. I am not able to keep the internet connection stable coming out of switch. I can reset it, unplug, replug the switch and ethernet cables and it just won't stay online. I get a few mins or an hour and the connection drops. Switch never gave me any issue with the old surfboard. Is there a setting or firmware or software that I need? Or is there a preferred switch to match with the new modem? Thanks for any help

196
C
The Many
1 month ago
K
The Many
Kim GThe Many
asked in Modem - General
Internet Modem without WiFi

I have my set-up with Arris (my old unit), Netgear WiFi 7 Router and Ooma Phone.  I need to upgrade my Internet Modem to allow for the Ooma Phone, which is hooked up to my Netgear.  Which Arris Modem would work for my set-up?

519
plemans
Legends
1 month ago
Q
The Many
QueenBee62The Many
asked in Modem - General
Coaxial Modem

Can I use a Coaxial modem as a cable free modem?

82
plemans
Legends
1 month ago
N
The Many
nhague77The Many
asked in Modem - General
can’t connect to the internet

Where is the password for connecting to the internet 

242
N
The Many
1 month ago
N
The Many
NiamhrubiThe Many
posted in Modem - General
Iam looking for a modem or a workaround to disable internet access through a CAT cable. Any suggestions?

Hi Everyone,I have a couple of years-old Netgear router and a modem supplied by Comcast. I also have a teenage son who just can’t seem to learn when enough online gaming is enough. He connects directly to the modem via a CAT cable to avoid Wi-Fi lag, which means the options in the Netgear app for shutting off access don't apply since they only control the router.Aside from physically unplugging the modem, I’m looking for a way to remotely disable his access via the CAT cable, or I’m open to getting a new modem that allows for this. Ideally, I’d like a solution that lets me control it from the comfort of my bed. It’s been a long battle, and I’m tired of trying to instill personal responsibility—I'm looking for a switch solution. Any suggestions, especially regarding managing IP addresses and router settings?

143
N
The Many
1 month ago
A
The Many
Arodgers81The Many
asked in Modem - General
How to change password

I have tried every number from the router for password HELP

241
S
Wi-Fi Warriors
1 month ago
R
The Many
RahulkahaThe Many
asked in Modem - General
cycle geez victim bhul seat book book

Vivi nichol swat no no noon

72
S
Wi-Fi Warriors
2 months ago
K
The Many
Kahardy71The Many
asked in Modem - General
arrisf290 - No internet

I previously had this modem and sparklight 8 m9nths ago and today just activated my sparklight again however the modem is saying no wifi is it my modem or my internet that is not working

151
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Wi-Fi Warriors
2 months ago
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