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For some reason none of the devices show up on my app so I am not able to pause/ remove unwanted devices. Please help

I have a G36 with Xfinity, purchased in 2023, been working fine. Two or three months ago, started noticing connection issues, everything would be disconnected from the WiFi network, I could restart it remotely through the app and it would start working again. The odd thing, is that it always says “your device is connected” in the Xfinity app, and their tech support says they see no issue. it’s been happening more often, and now when restarted, it often shuts the WiFi network down again after 5 minutes or so. Can’t always do it in the app, have to go upstairs to unplug it. Ethernet cable plugged into desktop, that network goes down the same time as the WiFi. Had Comcast reprovision it, and a tech came out to check, signal strength is showing no issues. Also have tried the factory reset button. Didn’t help. the odd thing is my wife works from home, and after weeks of dealing with it in the evenings, she had her first issue during the day. Wouldn’t work for like 3 days, and then started w

how do i change the wifi password? please don’t refer me to your link because its not available . ive tried referencing many other customers same question and have not seen an answer. I have Surfboard SVG2482AC

Is there a secret to clearing / releasing all clients previously connected to my SBG8300? I have performed a factory reset before, however everything previously connected reappears in the connected client list. I want to make sure that I have no Rogue clients connected without my knowledge. Thanks in Advance

I need pricing on possibly 600 units per month for a customer on Arris BPD066H batteries. Product ID 785170. I called last week and was told someone would be in touch within 48hrs. They have not.

Troubleshoot

Parental controls aren’t working. I can still access bad sites Can someone help

I want to change my wifi password, i’m fairly certain i left it as the default PW, but when i try to change it all i’m met with is invalid password. It doesn’t tell me the PW requirements it doesn’t tell me what is invalid or anything, and i have no way of finding out what the current password is. Can i get some help?

I need to know how to set the modem to switch from 2.4 to 5g and vice versa, to meet the demands of video cameras on my home security system

I need a compatible range extender for my otherwise excellent G54 Surfboard BE18000 device. Does Arris make one?

Got my G36 up on X-finity only to have it intermittent loss of internet connection. Reading the threads it looks like this is an ongoing issue with G34 - 36 for over a year. Reverted back to my older Arris, plan on returning my G36, and research if Netgear has same issues.

Need to RMA a SB8200

My wifi has been seup for about two years now and I had no issues logging in with the old app. But now whatever I try, the new app doesn’t let me migrate because it thinks I’m not connected to the network even though I am. And the only other options are to “activate the network” which it has been for a while.

I ordered an S34 modem last week off shop.surfboard.com and never received an email confirmation or receipt. I know the email is correct because I keep getting product review requests. How can I get a tracking number?

How do I find out what the password is for the recent bought modem

I currently have the SVG2482AC with my Xfinity account. Xfinity notified me that I have faster internet speed but this router does not support the higher speeds. What would be a good, low cost replacement for this router? I need the same features as I plug a business phone into this router. I don’t have any issues with this router and wondering if I should just keep or upgrade to accommodate the higher speed. Thoughts and recommendations?? Thank you!

I set up and had Comcast connect, but no internet. Everything worked before I switched modems now a steady blue light stays lit and no internet. Help! TIA

the app causes log in issues, arris support doesn’t care about product issues, it’s an issue ongoing for years never been fixed, they tell you to do a hard reset, which happens almost daily, if i did more research i would have never bought a garbage arris products ever

I am trying to connect the OrbiRSB 50 to the Arrisg34 orbi connected to the the unit does not get internet to cover the house everything appears to be set up correctly

Today I called Arris Surfboard Tech Support to inquire about updates for my SBG8300. The agent’s false and totally untrue answer: “Your Internet Provider provides updates for your Surfboard modem”. Thus insinuating that I am an ignorant buffoon, which I plan to deal with later. Question: How do I receive software updates for my modem?

Hello, I am hoping the community can help answer the challenge I am having with the Xfinity Stream app and my G34. I have worked with Xfinity to set up my G34, and my internet is working. However, the Xfinity stream app is not working. Here’s the situation. G34 is set up with Xfinity, and the device is showing a solid blue light G34 is providing internet, both Wifi for the home and Ethernet - hard line connection to my TV (Samsung 55” QN90C) Xfinity stream app is loaded on my TV and can be launched I can watch saved programs within the Xfinity app However, when I try to play live TV it fails and I get a TVAPP-00101 error Please note my iPad, and cellphone with the Xfinity app work with no issues Additionally, the Xfinity app on my TV was working with the prior device, Motorola MG7550 I have spent hours with Xfinity and they’ve ‘re-provisioned’ my device, uninstalled/reinstalled the app, and have the latest FW on the TV and G34, but it still doesn't work. Does anyone in the community ha