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Just activated a new Surfboard S33. Got the notice to do a one-time network scan using Fing. Now I’m stuck in the spinning little circles of death as it is supposedly scanning. How do I stop this? Nothing else works on the app. And it was the only option on the app...kind of a dollop to use Bing...whatever that is?

I do not currently have my surfboard. Modem router combo connected because it was getting us very slow speeds, but when it was connected, it would show that it was connected from our device to the router modem, but there would be a big x going from the modem to the outside connection. We would still have internet, but it would always be slow. How do I fix that problem? Thanks much. Pat

I just installed a refurbished G 34 modem router combination. How do I set up a password to access the Internet on my wireless devices?

When power is restored after an outage, SB8200 modem does not power back on. I have to power cycle it to get it to boot up. This is a problem when traveling it remains off until I return home and power cycle it. What would cause this?

I recently upgraded to the S34 and use Xfinity with gig speed. Just tested the speed from the street, and I have 1300 Mbps coming in. When i connect to the S34 modem and my Deco mesh wifi router, i only pull 180-190 Mbps? Xfinity configured the S34 when I activated it on my account. any suggestions? Xfinity shows good signal strength and speed at the street box, at my house port as noted above

The model number and serial number do not match. I cant get anything done!

I have a new SB8200. Want to register it for warranty. But I cannot. When I go to the site, I enter the Serial number and model number and it says there is no match. When I call tech support, I get disconnected. When I go to chat, it’s not available (in their business hours). I have not yet found an email address. Can anyone here help me? Thank you.

I bought a Arris off of Amazon used and it didn't come with username or password. What should I do

我购买了G18，通过Xfinity的b连帮助已连接网络 我需要启动家长设置，但是总是提示当前网络无法访问

My SB8200v3 upstream and downstream lights stay solid but the internet light keeps blinking. My old SB6183 was working just fine when I connected it however this new modem doesn't want to work.

Got a brand new S34 from Amazon (sold by Amazon, not some third-party seller), which has now died just over a month after plugging it in, but the website shows “We were unable to locate your serial number. Please check your model number and serial number and try again. This information can be found on the label in back or on the bottom of your device.”, despite copy+pasting the serial from Cox.com/the modem’s admin page.

Using www.arris.com/consumersupport I can't register my SB6190 because submitting the form results in the erroneous "The serial number and the model number that you entered, do not match" I made no typographical error; this happened on each of 3 different browsers. Doing it over the phone or in a community forum is a bad look for a technology company. Ditto that this is a long-known issue. What's the solution, please?

I am a new G54 user (long-time other-ARRIS product user). Recently replaced a G34. Internet connected fine. Devices connecting to router fine (I see all devices connected via the administration interface). Two shared printers, however, are intermittently unavailable to users; these devices are showing as having IP addresses assigned on the G54. From multiple Mac OS devices and from multiple iOS devices, I can print 20%-30% of the time to these printers, the other large % of the time I am showing an off-line message (MacOS) or the printer can't be located (AirPrint from iOS). I have swapped out the printers with backups, same issue. All devices in the mix have the latest firmware/updates. See nothing in any diagnostic logs. G54 has split mode disabled (single SSID). Is this a multiple wifi protocol/single SSID communication issue? Something else? Gonna have to shut this G54 down if I can't figure out how to consistently print. Any help would be appreciated.

A few weeks ago I was no longer able to watch Disney+ and Hulu on my TV, it works on my Google pixel phone. Disney support tells me my IP is showing up as being behind a VPN which I do not have installed on my equipment. They only work on my Google pixel 7 pro to watch content. Neither my ISP Xfinity or Disney can offer any solution. It was working fine but has since stopped working is there any kind of setting I need to change on my modem?

Can’t connect my Samsung tv with my g34 . where can I find the gateway numbers?

It''s Saturday and am attempting to log into "consumer" help but just go to community page. what's up?

I’m trying to set up a site using my new SurfBoard G18 with XAMPP. I was able to successfully open port 80 to outside traffic -- and verified that these ports were open with canyouseeme.org (see image) -- and ran the Apache web server, only to be met with repeated connection timeouts every time I attempted to connect to my external IP address. I poked some more around my router settings and found that certain security levels found in the Firewall settings would block or at least threaten to block HTTP ports (though I’m not sure this was part of the problem). I turned the router’s firewall off just in case. There were no changes and I still only got timeouts trying to use port 80. I experimented more and changed my open port to port 81. I connected as such. With no explanation, my external IP opened to that port and allowed my connection without timing out! What is going on here? Why is my external service visible to port 80 online but times out every time? Port 81 works perfectly, yet

Trying to identify unknown users on my g36 network. iMac is connected but address doesn’t match any of the four unknowns on the list

where on the router sticker is the password

I am still unable to login to the web based interface, even after Arris customer support guided me through 3 hard resets and 90 min. of wasted time. Could this possibly have anything to do with the fact that I am not using the mobile app because I don’t have a smart phone. I thought I could just use my desktop computer. Can anybody help me; I only have 2 more days to return the thing to the store?

I'm experiencing intermittent Wi-Fi connectivity issues with my newly purchased Arris G54 modem/router combo (Wi-Fi 7). Problem Description: Random disconnections occur 2-3 times daily at unpredictable intervals Only affects one device at a time while all other connected devices remain unaffected Affected device loses connectivity completely and must manually reconnect to restore connection Issue occurs across multiple different device types (not isolated to one specific device) Troubleshooting Already Attempted: Power cycled the modem/router Checked device logs (no relevant entries found) Confirmed issue affects various devices, ruling out device-specific problems Additional Details: All devices have current drivers/software updates Network setup is standard residential configuration Issue began immediately after installation No environmental changes or interference sources identified Has anyone else experienced similar random disconnection issues with the G54? Are there any known fir

Can't connect eufy camera

Keep getting laptop invaded how to do I find address and stop it?

Recently did a fac reset on G34. Created 2.4 and 5G SSIDs with new pw’s Twice now, in the middle of the day, the 5G band’s pw is changed to a completely new and numeric one. The 2.4 band is the same as when I changed it.

Turned on bridge for G18 now i have no internet