G34 | G36

I recently traded out my Xfinity modem for my own G34 modem. Using the SURFboard Central app, I renamed the new SSID and password. For some reason the SSID reverted so it no longer connects to our devices. I've tried to rename it back but it doesn't appear to work when I'm not using the app on the actual network. We're traveling so don't have access to the network, but is it possible to rename the SSID remotely?

Can’t get HP 8620 printer to hookup to Wi-Fi with a G 36 router modem 

Hello, I have an arris G34, the problem is that every 2 days it runs out of Internet, it only has a signal but no Internet. I have to unplug the power to get it back to work

Just upgraded to G36 from a SB6141about a week agoEverything seems to be working fine (450M down/10M up) for a few days (2-3 days) and then all connectivity slows down…  Sometimes I will see 25M d/10M u other times it will be < 0 Down.Slowness is on both wired and wireless devices.  Using my android phone to connect to the Surfboard app does not work (maybe i have to wait for more than 5 minutes for it to load) and I have to use a hardwired desktop to connect to the admin interface.  If I restart the G36 (through the admin interface), everything works fine again, full speed.  At times I thought it was the DHCP lease, 1d x 2.5 = 2.5 days, but I have no proof, yet. Thought i’d ask here instead of Xfinity since this seems to be G36 specific.  Hoping someone else has a fix for this. Details: BOOT Version:CGR2.86C.635901.R.2007141716Core Version 0.0.0.0Download Version:01.04.028.01.01.NCSFirewall - default MediumSystem upti

Trying to set up G36. When I scan QR code, it says no usable data found

My G34 modem’s performance degrades over time and I have to reset it weekly.  It’s fresh reset 5G download speed > 600Mbps using wifi on a 1.2GB cable network.  By the end of the week, it degrades to < 5Mbps and all streaming devices perform poorly.  I do not see a way to update firmware. So what else can I do?

New G36, Xfinity is provider. System FREQUENTLY is "available, no internet". Xfinity feed seems robust.My laptop is attached via ethernet cable. From command line I can ping & get all packets sent & received. From Surfboard web site, ping shows all packets dropped. Help! 

Every couple of days, internet drops or is super slow and I have to unplug/replug my modem.  What is up with that?

I have Xfinity and recently bought a G36 modem. It is sluggish, and sometimes the internet stops altogether. Some days I have to power it down 2 or 3 times just to get decent internet speed. Is ther a fix, or is this just a lemon?

is it broken and do i need to toss it and get a new one if so which Modem is recommended. Never had to restart my old SB5101 or the SB6121

I just installed a new G34. I found how to start my DHCP beginning address high enough to avoid my servers and switches. But I don’t see any way to assign one of those reserved addresses. I would like to statically assign some of the IP addresses by MAC for servers and printers at the router than the client (easier for VMs and the like)

Has anyone set up the G34 or G36 to the internet provider TDS? It spooks me a bit when your internet provider is not on the compatability list. TDS says "Oh, any name brand modem/router as long as it supports DOCSYS 3.1"  I just tried an ASUS CMAX6000 and it would not connect to them. Go figure.

Connecting Surfboard G36 to TiVo Roamio unblock TiVo port (get port number from your TiVo)  use medium security (High Security blocks the ethernet port on TiVo) Both of these steps are done using the Cable Modem Manager. I hope this can help someone

When I attempt to run a speed test from my iPhone on my surfboard G34 I get the error, “ access to your network is currently unavailable” How do I get access to network? 

I upgraded my modem/wireless router to the Artis G36 and my older Microsoft Surface Pro and my older Echo Show will not connect…Any ideas?Thanks!

I’ve been using Nord VPN on 3 devices (with an old Arris modem and Apple Airport Extreme) for over a year with no issues. Then I moved to a new location and Comcast said they don’t support my old Arris modem so bought the G36. The 3 devices using Nord VPN will work for a few minutes then suddenly nothing will load. There are no problems with the 4+ other devices that don’t use the VPN. I turned off the VPN and the devices have worked fine for the past few days. I then discovered that Nord VPN discontinued PPTP support in 2018:https://nordvpn.com/blog/l2tp-pptp-protocol-update/ Arris support had me insure the PPTP checkbox in my gateway settings was checked. Some

Does the g36 cable router with wifi have the path traversal vulnerability? if so what are the risks? if so when will there be an update to fix this?

Dear Sir or Madam: What kind of security features does the ARRIS Surfboard G36 have? Does the ARRIS Surfboard G36 able to fight against all kinds of Internet attacks which include malware attacks, phishing attacks, password attacks, man-in-the-middle attacks, sql injection attacks, denial-of-service attacks, insider threats, cryptojacking, zero-day exploits, and watering hole attacks? Can it prevent router hackers from stealing information about the ARRIS Surfboard G36 when they use third party apps to look up this device information so they can break into the WiFi network provided by the ARRIS Surfboard G36 device? Which are major U.S. cable providers that compatible with the ARRIS Surfboard G36? Please reply back very soon. Thank you very much for your time and support.

I have reset.the router, disconnected and reconnected the coax cable that goes direct from the box to the wall, and the router appears to work. Several devices find it but then they all say "no internet". I tried resetting up the Surfboard app - which I uninstalled after set-up but that is even having issues.

My Brother BRW38B1DBBFE21E. is connected to 2.4 WiFi on SurfBoard G34. Yet it doesn’t show under connected devices. It does show up connected in my Network Analyzer IOS app. I can print from my laptop connected to 5 or 2.4. My IOS products will only see it and print on 2.4. All worked fine on my ISPs Technicolor modem I replaced  a week ago. Anyone with a fix?

How do you check the amount of wifi used monthly through the modem? I don’t want to check through the my provider. Also, is it possible to disconnect or pause devices on WiFi through the app or is an update coming for that?

I purchased a new Arris G34 Modem on 1 November 2022, for some reason it keeps losing connection to the internet when i call my ISP provider they can see the modem but I have no connection to the internet.  So I do the reboot and have to do this several times during the week this is not right a new modem should not be acting this way when I call Tech support to day they tell me to monitor it for 24 hours.  I’ve monitored it for over 2 months of this issue this Modem is Defective why will tech support not address the issue????

When trying to login to the modem I am getting an Alert Window with the message “Please Login First!”This happens when using the correct password.   An incorrect password gives the message of Invalid Credentials.

I just got a new printer (HP 8022) I couldn't get it to connect to the G36. Everything else connects to it just fine. I decided to try another WIFI modem/router, so I bought a G34. After many hours of frustration I got it to connect thru WIFI on the G34. So I decided to reconnected the G36 and try it again. I have done basically the same things I did with the G34 and nothing. The printer shows up as a network as HP setup, but the printer its self will not see the WIFI network. I am not a expert of any kind but I have manually added the mac address for the printer, I have tried turning off the firewalls, I have changed the security modes, WPS and WIFI direct and still nothing. I have no problem with the printer when hooked up via ethernet cable? I cant figure it out. On the side note I no longer have the G34 So I really need this one to work.Any advice will be useful 

The g34 cable modem will not connect to the internet. The isp has activated the device. I only have one blue light strip at the bottom that glows solid blue. No connection to the internet.