G34 | G36

Anybody know if either of these support MU-MIMO? If not do any of the Surfboards?  Thanks 

Am I correct in assuming that my G36 assigns the WAN IP? I think my G36 changed the WAN IP when I reset to factory defaults.  Is there a way to keep the same WAN IP? If I edit and manually enter the WAN IP will it work?  I have other devices on the network that are dependent on the WAN IP. So, I want it to stay the same.

My ethernet speed seems to be capped at 100 and I can’t change modem to 1000.  I tried but it reverts back when I hit save.  I’m thinking it’s a link problem as speed & Duplex is set on auto negotiation but ethernet staus shows 100.

Yesterday morning, I found my devices logged out of my G36 gateway and my Amazon Echo informed me that the password had been changed.  I unplugged the  gateway and went to work; it remains unplugged.  I don’t know what to do next. Was I hacked?  Is it safe to plug the router back in?

I have a G34 modem.  Recently my house was robbed with a lot of items stolen.  Was hoping to find some serial numbers for police tracking and insurance purposes of device that were on the network the last few months.  My ISP cox can’t show the history because of the modem but I’m hoping arris had a similar logging within its Surfboard Central app or the web gui.  Does anyone know if that exists and how I could find it? 

The router is weak. The wifi signal won't reach the bedroom from the living room in a thousand square feet home. The manual claims the router covers 2500 square feet. Is this common or do I have a defective device?

First off. I get this:  Next I get this:  When I click OK. It just brings me back to the screen shot above in a negative feedback loop that I can’t get out of. This is using my PC. I also tried using on my Android device and get the same messages and negative feedback loop. This needs stop. Why does Chrome redirect my request to an https? Why have the Director of IT with Arris not been effectively able to have his/ her teams create an effective work - a - round for Arris customers? Please help me understand what I need to do to correct this so I can access my router.Thank you.Greg

I have a magic jack voip device connected to an ethernet port on the G34.  Incoming calls often go straight to voicemail.  Most calls (incoming or outgoing) will drop if they last more than a few minutes.The Magicjack device works fine on the gateway provided by my ISP, but I prefer to use the G34, if possible.  The Magicjack also works fine on my sons network (an Arris modem with netgear router).I tried disabling SIP and forwarding ports 5060,5070, but the problem remained.Perhaps unrelated, but I also get dhcp ipv6 error messages in the event log every 2 minutes.Any suggestions?

Can the G36 act a “node” in a mesh network?  If possible, I’d like buy one or more mesh nodes to extend the G36’s WiFI range.

so i turned on parental controls on my phone bc someone didnt want to go to bed and now my g36 wont reach or load the login web gui or the app. i turned it back off using my laptop bc it was the only way to access the settings. surprised it actually loaded it. hope i dont have to reset my router its a pima typing in all the keywords and websites to keep the certain ones off unwanted sites. what went wrong..? ive done this before and have had no issues. ive tried power cycling my phone and router for 10 minutes cleared history and cookies. when i got the laptop to login i made sure the settings are turned off. so i should be able to browse freely like a new installation but it still wont load the web gui on my phone. can someone chime in and help a fella figure this out. much thanks in advance!

I have searched everywhere in the configuration settings (192.168.0.1) and don’t see where I can backup the configuration settings to use later in case I have to restore to factory settings.  I then could quickly restore my settings.

I see the G36 has the option to bridge any of the ethernet ports. Does selecting one of the ports to bridge place the entire G36 in bridge mode? Or is it possible to bridge only one port?

My HP OfficeJet, pro 8600 is having trouble connecting to my new arris router. The printer says to check if MAC address filtering is enabled I don’t remember setting that up all of my more modern devices have no trouble connecting to the router. Can I get some help in connecting the printer to my new router?

Is it possible to schedule a periodic reboot of a G36?

I'm pretty tech savvy but I can't seem to solve it. Modem is powered, internet coming in, neither of those seem to be the issue. The ethernet cables are working, anything connected to them has internet. But the wifi won't allow any connection. They, the 2.5 and 5, both appear under default names, passwords established in surfboard app won't work. Every time I go into the app they appear under default names, then I expand settings and the name that I assigned to them appears then disappears once I collapse it. I have reset the modem by unplugging it from both ends a few times, using the reset button, even using the app. Nothing is working. My phone can connect to the wifi but there's no internet. My security cams and other devices won't even recognize the default names or accept the passwords

WOW tech said all is well on WOW’s end.  He said it was a bad modem or possibly a bad device on the receiving end of one of the signals.  How do I confirm I have a bad Arris G36 before I buy a new one?The Arris has been dropping signal with no flashing lights on the back of the unit where the cables plug in.  I have to reboot to get it restarted.  Seems like it will keep signal for a while, then off it goes.  The front light was solid blue with zero lights on for the individual cables being plugged in.  I bought the unit new from Amazon in January of 2022.Thanks…Jeff 

When I travel for extended periods 5-6 weeks, my ARRIS Gateway G36 loses internet connection preventing me from connecting to my wireless security camera. Therefore, I ’m looking for a reliable method to restart it daily when away from home. I believe a simple restart of the gateway will clear/fix this issue.

How can I change gateway username from admin to email address? Thanks,Adam 

I have a brand new G36 and an old Samsung UN49MU7000FXZA 4K UHD Smart TV (2017 Model). The TV sees the Wi-Fi 6 signal and connects, then randomly drops the signal every few days when it's turned OFF. (Never loses it when it's on.) I turn the TV on, and it has no Internet. To fix, I have to reset the TV network settings and find the network again. Not a signal strength issue--router is next to the TV.Another slightly newer Samsung TV (newer model version) seems fine.Thanks   

I have a G36 that doesn’t connect properly is still in Warranty i want return it and receive a refund to buy another modem, how can i obtain a RMA? 

I am replacing Optimum-rented Docsis modem with a G36 and a W6U extender for WiFi 6E. I see multiple Arris Apps, all getting terrible reviews, but primarily would like to know which app or apps I need to set up these devices. 

Hello I'm having the most difficult time connecting g34 to the internet via Cox. For whatever reason I get stuck on the activation section and at times out error code 503. I have a solid blue Bar on the modem which indicates that the service is there but Internet isn't working.

I’ve been going nuts trying to figure out a solution. I got the G36 and tried to pair my Canon MG5700 series printer to wifi using every way I could. Even still, the printer isn’t visible on the wifi network. What am I doing wrong? Could it be that the printer is obsolete? It’s 6 years old.

I can't create a Surfboard Account to utilize the IP Web Portal to change my wifi credentials. I'm stuck with the default name and password and I would like to change them. I go through the App trying to set it up and I get this error every single time. My ISP has activated the device and my family and I are able to use the Internet through it so that isn't the problem.I am at a loss as to what to do next, things shouldn't be this hard right out of the box. ​ 

All support links on the website send you in circles for warranty support.  Links provided in the community send you in the same loop or are dead links. How do I get support for a gateway I just purchased?