Modems

To preface I’ve only ever owned an Arris as far as I can remember and actively choose to buy them. Today I was in my living room browsing on my phone and lost internet which I attributed to Optimum because they are awful.I tried power cycling to no avail but notice when I do the lights all turn on simultaneously and stay on? I cannot reset it or cannot tell if anything happens. It won’t let me connect to the internet hard wired or through a router. I went through trouble shooting with Optimum and they saw no errors on their end. I tried a separate modem and 2 routers and they both can reach internet. I have no choice but to believe some reason this router died.Purchased from Best Buy in NY 11/29/23, I believe it’s under warranty but I no longer have the receipt. How should I proceed?

I am linked with my eero pro 6e router through the 2.5g port but there are no link lights. I also noticed when I boot the modem there are no lights on the 2.5g port but the 1g port has lights. Any thoughts?

IntroductionFor starters, I live in an apartment complex that only has one ISP available (Cox). I purchased a SB8200 and a TP-Link ARCHER AX20 for the upgrade of service I was getting through cox. Number 1 Red Flag: The mobile app (SURFBoard Central).. I mean what a waste of time. This app serves no purpose other than showing you a email link to download a desktop app named “Fing” like who cares lol.Number 2 Red Flag: Upon reading the user manual, you can see the LED status screens on the front:USER MANUAL​​​​The plan for my internet is set to utilize DOCSIS 3.1, however the LEDs on the front all line up for 3.0. Troubleshooting:Obviously, restarted the modem

Joined this forum but cannot use it since I switched to a different device. Kindly deactivate my account please.... 

I do not have an ethernet port on my laptop.  How can I set up the modem? I cannot reach the manager page. 

First, you make it so difficult for one to obtain information about your products. Why? No chat? I have a Xfinity XB1 which supports a LAN line, internet (speed 300), TV and wi-fi. Do you have in stock and how much dollar wise a DOCIS 3.1 cable modem router? I am a senior!! Please provide a detailed response 

Any ideas?

Breezeline shows signal to my S33 but have no connectivity through eero router or through direct hardwire to the modem!

Replaced an older Surfboard with a new Surfboard and the new Arris iPhone app doesn’t facilitate syncing the two. Any suggestions or help making them work together would be greatly appreciated.  

I want to source the dimensions or 3D file for the Arris CM3500 modem as my country will soon receive these as an upgrade to our governments broadband network, and I wish to start trialing out 3D prints for a rackmount.

My internet drops out intermittently (usually for a few seconds at a time, but VERY often). I’ve power-cycled both router and modem. I checked and have the latest firmware upgrade for my router. How can I explore to see if I could be having a problem with my modem? Thanks for your advice!

Doesn’t seem to be an easy way to request RMA.Surfboard S33v2, already registered, amazon purchase less than 2 years ago.Spectrum internet, lost connection, multiple power offs and tried reset button.When powering on, green light immediately comes on and stays on, doesn’t blink or appear to attempt to connect to spectrum.  Multiple reboots same result.Purchased new S33 and quickly activated new modem and new modem is working fine.Request replacement on old defective S33.

Spent a lot of time on this and you have no number to call, not starting out well.  Xfinity says they do not support the s34.

I am beyond frustrated here. To preface, I have the worst ISP possible - Zito Media. I honestly feel like Zito is the culprit but they refuse to provide any useful information. I own this modem and intentionally bought it so I could drop the rental Zito modem. I want to access the web manager to alter settings as needed. However, I cannot get into my modems manager. 192.168.100.1 just gives me a “hmm...can’t reach this page” message. Ipconfig tells me my default gateway is 192.168.4.1 (which doesn’t work either of course). I tried to reset the modem and for a very brief 2 minutes I was able to get into the manager but as soon as it reconnected to my ISP the manager connection terminated and displayed the “hmm...can’t reach this page” message again. Please help!

does anyone understand the following from an event log:  

I am about to replace my outdated SB6141 Cable Modem (Xfinity is the ISP) with a new S34 Arris cable modem.  But before I make the swap, I need to try to understand what happened yesterday….  The SB6141 lost connectivity and it spent hours booting successfully through “Power”, “Receive” and “Send” but then when it got to step 4, the “online” connection, it would flicker a lot with the blue activity light flicker a lot too…. Appeared to me it was trying to talk to my ASUS router (model # RT-BE88U) but was having no success…. It would try for a while and then do a reset and start over…. Did that maybe 100 times…. I then unplugged the router by unplugging the Ethernet cable at the back of the modem…. It then booted and came up to fully booted in no time at all…. Whoa…. Doesn’t like the router…. But it has connected to it many time over the past few months since I bought this new ASUS router…. Had an Apple router on this system before and it worked for nearly 10 years with this same, ol

I called my provider and the firmware update failed. Is there another way to update the firmware. 

I recently returned an item that was under warranty, for an exchange of a new item. I chose the option that would have Arris ship the item immediately, and they would put a credit hold on my card while they awaited shipment of the defective item.  I returned the defective item immediately, and have shipping confirmation from UPS that it was delivered to their returns address. The delivery of the return took place well before the held charge would go through on my card, and yet I was still charged for this. I am unable to activate live chat for some reason, and the phone service is currently after hours. Has anyone else experienced this and/or how was could this be resolved?

I have called my internet provider. Tech has been to house. Restarted modem. Still, the internet goes on and off. Blue light. Says it’s on. But, no devices work using wifi. Modem only 1 year old. Suggestions?

I don’t see Surfboard central app in Location Services to allow Surfboard central app to connect to my iphone

I tried going to the support site and entering my serial number, but it keeps saying “We were unable to locate your serial number”   I’ve only had the modem for a year and a few months. I need a way to contact to get a refund because it is supposed to have a 2 year warranty. I have tried all the trouble shooting tips I could find online. When its plugged in I only have the power light turn on and nothing else.

Modem does not appear to be powered up.  No lights on modem.  No internet. Last night we had some power outages.   Could that have caused the problem?  What do I do?Any help appreciated,Rich Markovich

I am thinking having Spectrum as my Internet provider and they provide a modem but I was wondering if my existing equipment is compatible  SurfboardDOCSIS 3.0 ( SBG6950AC2 )Any thoughts would be grateful  

I can’t log in on the central app. Can I start over?  I’m finding this whole thing very confusing 

How do I access firewall settings to remove firewall so that LTE Network extender will work