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DOCSIS 3.0 and 3.1 cable modems

1022 Topics

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ExploroThe Many

asked in Modem - General

SB6141 does NOT have reset button on web screen

The manual says that there should be a reset button on the Configuration screen on the web interface, but that button isn’t there. Ideas please? Thank you!!

6 hours ago

LainenThe Many

asked in Modem - General

WiFi light blinking green-internet available

Why is my WiFi light blinking green. I do have internet connection

10 hours ago

RedmanThe Many

asked in SB8200

opening ports on SB8200

I’d like to open some ports to my arris surfboard router?How do I do this?Thanks

11 hours ago

moushkyThe Many

asked in SB8200

Alternate way of downloading Fing?

I just bought an SB8200 and in addition to having issues with connecting to Xfinity during peak hours (still don’t have an answer on that from Arris or Xfinity) I am trying to download Fing. When I go through the initial set up where it says it’s sending an email to download and set up, the email never arrives. Any suggestions?

14 hours ago

mainesurferThe Many

asked in Modem - General

intermittent modem connection SB6141 with Spectrum

I have spectrum internet at my lake house. 8 years ago installed a SB 6141, working great until last few months. now intermittent disconnections. I am guessing that the modem is likely outdated, and I need to upgrade? does this make sense?

1 day ago

FreemanThe Many

asked in Modem - General

virvusThe Many

asked in SB8200

SB8200v3 only 1 connection even with switch

I got connected with xfinity with my SB8200v3 and I used 1 ethernet port to connect a switch to. I have 3 PCs connected to the switch but only 1 is getting internet. I tried looking into the setting of the modem and the app but neither one will give me any options. I have been trying to look this up and can’t figure out anything other than I might be in bridge mode but can’t figure out how to get out of bridge mode if I am.

3 days ago

ponwellerThe Many

asked in Modem - General

Factory reset the modem on Sb6141.

I just got a used sb6141 and I cannot get a factory reset. The web site does not work and I cannot find a button

3 days ago

selinbThe Many

asked in Modem - General

Arris Surfboard sbg10 - Cables are not working.

Hello,I got arris surfboard cable modem from target but now cable is not functioning, i ask them if they are selling but they told me reach here for help. Can you provide a service for that.

6 days ago

GarydalesThe Many

asked in SB6190

sb6190 - power on failure

After power outage, my sb6190 will no longer power up. What happened?

6 days ago

smurrahThe Many

asked in SB8200

SB8200v3 has no advanced tab to turn on link aggregation

Where is the advanced tab??? theres no way to turn on the link aggregation thats the whole point of buying this modem to get 2 Gbps speeds.

8 days ago

elenapifferiniThe Many

asked in Modem - General

how to update my modem without router?

I only have a modem but no router, and I use ethernet. How to update my equipment? I’m cox

9 days ago

KyleMThe Many

asked in S33

Intermittent internet connect on S33

First, over two months ago, I had a defective unit that was making a hissing sound and showing a white light. Unfortunately, the unit was bricked and could not be fixed. After two weeks of dealing with Arris customer service, they sent me a new unit. However, once I installed that unit, my internet started dropping signal twice an hour and buffering throughout the day. This is the second unit that has been total trash. I downgraded to my old SB8200 and my internet has never been more stable. Unfortunately, I don't see a solution for this issue, so I have to try to return the new unit to Best Buy. I just wanted to give a warning to anyone else having the same issues.

10 days ago

pseudoqueenThe Many

asked in SB8200

SB8200 Not Connecting to Optimum

I just recently purchased an SB8200 and it will not connect to optimum, I’ve had a tech out and he was able to connect one of their modems to the network but couldn’t get my modem to connect. Phone call with support also was unhelpful as they said they don’t know why it won’t activate and they said to reach out to Arris. It just gets stuck on solid UP/DOWN lights and flashing connecting and than cycles that forever. Below is the event viewer from the last time they tried to activate the modem.14/04/2024 02:14:18 notice GUI Login Status - Login Sucess from LAN interface; client ip=[192.168.100.20];CM-MAC=8c:76:3f:fc:ce:7b;CMTS-MAC=00:01:5c:c0:04:4a;CM-QOS=1.1;CM-VER=3.1;14/04/2024 02:14:08 notice GUI Login Status - Login Fail from LAN interface; client ip=[192.168.100.20];CM-MAC=8c:76:3f:fc:ce:7b;CMTS-MAC=00:01:5c:c0:04:4a;CM-QOS=1.1;CM-VER=3.1;14/04/2024 02:14:03 critical Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=8c:76:3f:fc:ce:7b;CMTS-MAC=00:

10 days ago

johnrt2001The Many

asked in S33

S33 solid blue but no internet on any devices

Xfinity says no issues on their end. When I try to factory reset, it just automatically connects back to Xfinity again, no configuration needed. I’ve tried holding the reset button for 10 seconds, 20 seconds, and 35 seconds (both with the coax connected and without). Connecting via Ethernet does not work either. I get an error saying the DHCP is unavailable. Any suggestions before I go insane?

11 days ago

Kathya100The Many

asked in Modem - General

Setting up the router and looking for wan IP

Im setting up my router and its askung for my wan type. Wbere do i find this

11 days ago

Jeff mourasThe Many

asked in Modem - General

SBG8300 - connected devices are not listed on SBC app.

When I open the surfboard central app it shows zero devices connected. I know this not to be true because every thing is connected.

11 days ago

stuartkrantzThe Many

asked in SB6183

arris modem SB6183

I own an Arris SB6183. My cable provider says it’s outdated. Best Buy says it’s still being sold. Our Data Speed is about 150 Mbps. Should I replace the cable modem?

12 days ago

ShiftyThe Many

asked in S33

S33 modem solid amber light then white light flashes and high pitch noise from modem.

Hi, this morning my modem appears to have broken. The Amber light stays on for a few seconds and then the white light flashes and this cycle repeats.Its also making a high pitch squeak every few seconds. I’ve attempted to reset the router several times but nothing appears to happen.This seems very similar another post on this forum but it’s marked as solved with no solution specified. Only instructions on how to access the web console. Which I’ve tried but have been unable to do so, the page never loads.Any help would be greatly appreciated.

13 days ago

little3411The Many

asked in SB8200

Unable to connect devices through wireless connection on SB8200

Modem is lit solid green, but tv, phones, laptops not connecting wirelessApp is showing error message for registration, and also says connect to WiFi with Ethernet cable

13 days ago

bctempThe Many

asked in Modem - General

No internet connection

Modem is checked out by Xfinity and OK but when I try to connect any item to the Internet, it says that I don’t have Internet help

13 days ago

AcornThe Many

asked in S33

S33 first time installation

I am trying to install my new S33 modem however it is not an option in the app for installation so I don't know how to set up our modem

13 days ago

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