Modems

Hello, I was using Xfinity XB8-T for last year and had lots of connectivity issues. Yesterday I thought of going back to S33, which I was using during 2021-22. I have had stable connectivity for past 24-36 hours but my speeds are slow. On Xfinity modem I used to get 1200 Mbps down and about 35 mbps upload whenever it was working.I have my S33 plugged into cable and then my eero router is plugged in 2.5 ghz port. My S33 gives me like 600 mbps download and about 25 mbps upload? How can I make it better to give me speeds like what Xfinity plan gives me. I am on 1300 Mbps down and 40 Mbps upload plan.Please guide me as to why I am not able to see same speed. Is S33 not compatible? Is there a new firmware I should be downloading for S33. I was not using S33 for past 2/3 years.Thanks for replying back.

I recently purchased an SB8200 off amazon Arris store. It arrived today in an amazon box but the product was in a clear plastic bag. Is this how these are typically shipped? I've  never received equipment like this and it just feels 'off''. Wanted to check if anyone else has received a unit like this. Even the product photos show the product box.  Thanks

Not connecting to my internet 

I have a SB2000 modem connected directly to my pc, Spectrum sending 1 gig SB2000 only allows 300mpbs is there an update to fix this?

Hey, the modem keeps blinking orange and settings say 100mbps. If I reset it, it will blink green and say 1000mbps for a little while, but then eventually drop again. The cat 6 ethernet is fine. Xfinity says everything is good on their end. The modem is four years old, do you think it's starting to go?

Hello I have an Arris surfboard SB6141. I do not have the original box. I thought the network name and password was on the bottom of the surfboard but it is not. Can someone help me with this as I have used it to connect at work. Thank you 

I have blinking lights but no internet. I've checked the coax and everything seems to be alright. Am i missing something?

My modem is sending information to the router but not allowing the router to the internet. I have tried this on 3 different routers, all different brands. 

I want to change password 

New modem. Power ligh5 comes on, but no internet light comes on at all

What does energy efficient Ethernet do?

My teenager's profile suddenly quit working. My thought is to delete it and then set it up once again, but I can't find a way to delete the profile. Or, is the solution to uninstall the app and start over completely?

I ordered a modern on your site Arris Surfboard  I didn't create an account and received NO order confirmation email.  The ONLY email I received was one asking me to write a review for the product. I checked my spam folder. I didn't write down my order numberI can see no contact information to get order status All I want is a receipt emailed to me and or a contact email

I have been working with 3rd level support with xfinity (Comcast) and they are stumped so far. I have worked with Hostgator and  they state because I can access my account outside my network it's not them. I have tried Eero tech support and they tried a suggestion to change my IPv4 and that did not work. Here is the problem:I can no longer access my email addresses (multiple addresses through same host) using Hostgator.comAlso I cannot get to www.mywebsite.com/cpanel and also cannot log onto my websites using filezilla. As of yesterday I could and did not have any problems and did not change any settings.  When I try to use find my websit I get my IPV6 but it cannot find my IPV4. I can access all of the above via my iPhone on the cellular network when I turn off my WiFi. I cannot access the above using WiF

Since August 2024, I have S34 modem. It always ran a bit hot.Recently, I can’t log in to the web interface to check event log.I purchased a different modem from another manufacturer. No Problem in heat dissipation and logging in to the interface!What should I do with the S34?

I just got my shiny new ARRIS Surfboard modem S34 and it seems to be working fine,but I cannot register it on the warranty site.Warranty Registration Fails S34 modemit says the modem’s serial does not match the model of S34..this is total BS I expected better from ARRIS.

I tried over two days to replace my working SB8200 on my home network with a new S34. My ISP is Cox. On the first day I tried many times to activate it over the phone to a Cox technician. The Cox tech said she could see the S34 activated on her end. On my end I saw a solid blue LED indicator, but I got no connection to my wired ethernet LAN or my eero PRO wi-fi router. On the second day a Cox technician came to help. He worked for over an hour trying various things, but got the same result.  Finally he replaced the S34 with a Cox Panorama modem/wi-fi router and got the system working as it was with my SB8200 router. Now, however, I am stuck paying rent for Cox’s equipment, so I am not done trying to solve my problem. So, a few questions: (Question 1) Does the S34 indeed provide a performance upgrade over the SB8200? I have Gigablast service from Cox, a sprawling LAN covering 6,000 sq ft, and an eero PRO wi-fi mesh network with 6 routers total. I am planning to upgrade the eero PRO g

The modem will not connect to my Smart Bed. I am being told it needs to accept my mac address. please help.

I have an Xbox Series X and recently decided to hard wire from my SB8200 to the Xbox.Now it says it can’t connect to DHCP server. I have tried both ports on the modem, I even factory reset my network and still nothing.The Wifi works fine but for some reason the hard wire from the Xbox to modem won’t.What can I do to solve this?

My network shows my previous phone. I want to update the network to my latest phone model. How do I do this?

i am trying to add a  Verizon network extender to my home due to poor cell signal.  It was connected to my modem and will not initialize due to a “LAN/firewall” issue.  I called Verizon, I called my ISP and was advised to check my firewall settings in my modem.  I have no idea how to do this and what to do if I could find the firewall settings.  Any assitance would be appreciated.

Every half hour or so the internet connection drops on the device listed above.   What do I need to do?

We just hooked up teh Arris Surfboard modem. It is set up through our cable company but it is not showing up on the available wifi list.  

Have the SB6190, how do I choose which band to broadcast 2.4 or 5ghz? 

Ethernet port never stops blinking, even with no devices connected. Internet is working fine, but there's no way it's normal to flash 24/7. Just installed yesterday