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Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

  • 279 Topics
  • 623 Replies
279 Topics
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StellacdsThe Many
asked in Wi-Fi Modems - General
How to Increase wifi signal strength on NVG558

My ISP is Frontier and we have the fastest internet speed they offer for our area: 14 Mbps . Upload is about 2 Mbps.The service came with an Arris NVG558 modem/router combination. If we upgrade to a better combined modem/router, can we increase the strength of the wifi signal?  

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Wi-Fi Warriors
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halThe Many
asked in Wi-Fi Modems - General
BGW210 Power Draw

Wondered how long you could run your BGW210 on an external battery backup power supply?  The answer is quite a long time--it draws only12 Watts while on and transmitting wi-fi. I measured this draw at the 110V input to its EPS36R0-16 adapter supply (which is rated much higher at about 36 Watts). The measurement was made using the power meter built into my Generac GB1000  uninterruptible power supply.  FYI--When the BGW210 is also producing the dialtone on a connected landline, it draws one additional Watt.    

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Wi-Fi Warriors
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ROXIEFER811The Many
asked in Wi-Fi Modems - General
RENAME MODEM & PASSWORD Model SBG6900-ac

HELP! HAD ISSUES WITH MODEM NOW WORKING BUT DEFAULTED TO ORIGINAL NAME AND PASSWORD (OUT OF WARRANTY). CAN ANYONE HELP WITH THIS AND DIRECTING ME TO WHERE IT CAN BE CHANGED??  THANK YOU!!!! 

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Wi-Fi Warriors
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mlaufer28The Many
asked in Wi-Fi Modems - General
Arris BGW210 Command Line

Is there command line access on the Arris BGW210?

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Wi-Fi Warriors
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Ahack90The Many
asked in Wi-Fi Modems - General
DG3450

So this router was purchased only a year ago, now its consistent problems. All of a sudden within the past week it kicks off every device on the network, then restarts, then kicks everything off every 15-30 minutes. Theres only about 7 devices. The device will not show me any logs regarding why it's doing this.  I restarted the router wiping previous settings and set it up again. This corrected the problems for about 1 day. It started happening again, I reset it again, this time it hasnt corrected the issue. What's upsetting is I see arris doesnt support this router/modem. Personally I think if you arent going to support something or plan to discontinue support for a device within a year it shouldnt be sold.  

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Wi-Fi Warriors
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dconveryThe Many
asked in Wi-Fi Modems - General
Does NVG468MQ Support Bridge Mode

Does the Arris NVG468 support bridge mode. If so, how do I enable it. I can’t find it in my settings. Thank you. 

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Wi-Fi Warriors
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FchapaThe Many
asked in Wi-Fi Modems - General
TM1602 not working

Need help.  My tm1602 stopped working after 4 months.

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Wi-Fi Warriors
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pd_deanThe Many
asked in Wi-Fi Modems - General
My modem reboots daily after firmware update

Thank you to the community members who have reported intermittent connectivity with their G34 and G36 devices on their Xfinity Internet service.  Recent Service Provider upgrades to their network for DOCSIS 3.1 higher upstream capabilities as well as preparation for DOCSIS 4.0 deployment have created possible issues with certain devices on certain upgraded networks – across all DOCSIS device manufacturers – that are impacting stability and performance.    We are committed to resolving this matter.  We are working with Xfinity on a long-term solution to update the firmware and will provide an update when this is completed as soon as possible.    In the meantime, the current workaround is to power cycle the G34 or G36 device to regain Internet connection.  We apologize for the inconvenience and appreciate your patience as we work through this.   UPDATE 11/16/23: Xfinity is pushing firmware update version 01.05 to G34 and G36 units that are impacted by their network upgrade.  

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Wi-Fi Warriors
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youdlynThe Many
asked in Wi-Fi Modems - General
SBG6900-AC cannot login to web based manager

I’ve been having one issue after another with websites not loading even though the wifi is working and there’s no support around this and no one can resolve the issue. I keep having white screens and cleared the cache in the browser and now I can’t sign in to the web based manager because it says username/password is invalid yet doesn’t give an option to forget username/password. Someone please help resolve this because it’s causing me to lose both time and money!

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Wi-Fi Warriors
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KadyThe Many
asked in Wi-Fi Modems - General
Arris Cadant C3 CMTS boot image

Hello,I got hold of the CMTS Arris Cadant C3. Unfortunately the CF card is dead. Does anyone have a firmware image available, ideally 4.4.4.13?Thanks

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Wi-Fi Warriors
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Mischel1The Many
asked in Wi-Fi Modems - General
hooking up my tv - SBG6580-2

I’m just trying to get my tv working with my sbg6580-2. Everything is hooked up but when I turn on the tv it says no signal and the screen is blue. 

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plemans
Juggernaut
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laur.bachmThe Many
asked in Wi-Fi Modems - General
Arris DG3450 User Manual

I'm looking for the user manual for my modem.Arris DG3450P/N DG00DAE13450[edit: removed personal information] 

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Wi-Fi Warriors
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pamgiannThe Many
asked in Wi-Fi Modems - General
WPS button

Does this modem have a wps button?

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plemans
Juggernaut
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JjohnsonThe Many
asked in Wi-Fi Modems - General
How to change the wifi password on SBG6580-2

Change wifi password sbg6580 

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plemans
Juggernaut
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scoobyThe Many
asked in Wi-Fi Modems - General
log in to the gateway

I am trying to get in to my gateway the PW I have is 131821023262  I am trying to log in with the name adminIs this correct

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Wi-Fi Warriors
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jchawgoThe Many
asked in Wi-Fi Modems - General
Surfboard SBG6700-AC modem/router issues.

I use Magicjack with this modem/router and have for many years with no problems.  Within the last month, the call quality has gone down.  I have replaced all phones, cables, jacks, etc. with no success.  Magicjack tech support says it may be the following router/modem settings:Need to open up the UDP ports 5060 thru 5070 and must disable the SIP ALG.Tried to have Spectrum do these tasks, but I own the modem/router outright and they can’t/won’t address the unit because I own it. Can you assist with these issues??   

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Wi-Fi Warriors
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HaydeniThe Many
asked in Wi-Fi Modems - General
SBG6700-AC cannot log into modem and hard reset default password and username not working

i cannot log into the modem online. I have hard reset multiple times and the default username and password are not working

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Wi-Fi Warriors
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Purdue2018The Many
asked in Wi-Fi Modems - General
Intermittent internet connection in SBG6580

Keeps dropping internet

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Wi-Fi Warriors
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BUZZBOILERThe Many
asked in Wi-Fi Modems - General
Benefit of upgrading SBG6782-AC

I no little about modems and routers just curious if my existing surfboard (SBG6782-AC) is outdated and any suggestions on an alternative and what would be the bennefits of upgrading .PS: I have infinity cable so my existing router/wifi is compatible .

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plemans
Juggernaut
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The Many
roosevelt118The Many
asked in Wi-Fi Modems - General
Unable to login the GUI surfboard SBG6580

Hi! Having issues logging into router/modem.Tried resetting which is supposed to take back to factory settings which would be admin & password but still no luck.Any help would be greatly appreciated.ThanksKyle

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Wi-Fi Warriors
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GizmoThe Many
asked in Wi-Fi Modems - General
intermittent internet connection, constantly buffering

Since replacing my previous modem with the arris surfboard there is constant bufferingupgraded our internetusing streaming services  

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plemans
Juggernaut
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The Many
TrrudowskyThe Many
asked in Wi-Fi Modems - General
changing password for network - SBG6580-2

I have a modem and have not used it for years. I do not have the password. How do I change the password without knowing the current one?

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77654tyuThe Many
asked in Wi-Fi Modems - General
Ethernet cable from router to extender to Wi-Fi in x5042

Can I run ethernet cable from router down garden( in ducting) to summer house then plug in x5042 for improved WiFi? Please 

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plemans
Juggernaut
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The Many
falconThe Many
asked in Wi-Fi Modems - General
Firmware/software update for SBG6900ac

Got an old sbg6900ac and the only workaround is the firefox tsl(1) procedure. But is there a firm/software update/patch that can remedy this or do I start shopping for new gateways??

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Wi-Fi Warriors
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Kimmykat13The Many
asked in Wi-Fi Modems - General
Arris SBG7580-AC

I want to change password for wofi log in

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plemans
Juggernaut
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