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Wi-Fi Modems - General

Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

272 Topics
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272 Topics

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SURFboard_Big_KahunaThe Certified

published in Wi-Fi Modems - General

192.168.0.1 uses an unsupported protocolGUI, ERR, SSL, TLS, Login

A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC. The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser. Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1. We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, . Locate security.tls.version.min and click the pencil icon. Enter the value

64406

9 months ago

ligeiaoThe Many

asked in Wi-Fi Modems - General

The enterprise-customized router firmware is difficult to use, and the user lacks permissions; it’s practically a half-finished product.

The company uses a Zyxel EX5501 (as labeled), but it's running Arris firmware (likely a dreadful carrier-customized version), which is extremely difficult to use. It doesn’t allow changing the WiFi name or password, only functions as an AP, can’t assign IP addresses, and the backend is very hard to access—I had to search through a ton of resources online just to get in. Worst of all, the upgrade page only allows firmware uploads smaller than 8MB. This isn’t a half-finished product; it’s junk. How can I flash it back to the original Zyxel firmware?

123

14 days ago

KellySherbinoThe Many

asked in Wi-Fi Modems - General

Phone is not connecting with Wi-Fi on SBG6700-AC

We have router model SBG6700-AC.All of a sudden our phones will not connect to router. Our computer will. Phones are saying incorrect password but password has not been changed. Same phones also

204

14 days ago

lbowmanThe Many

asked in Wi-Fi Modems - General

cannot login to customize wifi on SBG6700-AC

I have reset to factory settings on the router (192.168.0.1), I have used both ‘admin’ and my username with the wifi password, I have used both Chrome and Safari browers, I have deleted my cache and cookies, and NOTHING IS WORKING. And it’s maddening I cannot talk to an actual human….almost worth it to change routers all together

2464

22 days ago

RudolfThe Many

asked in Wi-Fi Modems - General

Unable to login the GUI web portal to change the wifi password on sbg 6580

I have Arris Motorola cable modem sbg 6580 and I need to change the password. I login using 192.168.0.1 USername: adminPassword: motorolaUnfortunately, it did not work. Has the user name and password changed? Any assistance is appreciated.

491

29 days ago

dflitterThe Many

asked in Wi-Fi Modems - General

How to change Wi-Fi name and password

how to change wifi network name and password

491

1 month ago

McfadzThe Many

asked in Wi-Fi Modems - General

is there a 3.1 modem/router combo for Xfinity digital voice service?

324

1 month ago

DanielleThe Many

asked in Wi-Fi Modems - General

Parental Controls setup on SBG6700-AC

How do I setup parental controls on my Arris router? The model number is SBG6700-AC.

201

1 month ago

Mentalfloss1The Many

asked in Wi-Fi Modems - General

Arris 1602 best possible security for wifi

I’m helping my in-laws increase the security on their wi-fi network. These two are 97 and 100 years old. I think it’s unlikely that they can move to better security but I was a software guy, not a network person. Can someone advise me please. You’ll have my gratitude and the gratitude of a man who landed on Omaha beach. Thank you.I suspect that a new modem is a better option but these two don’t manage change well. So if I can make their network more secure it would be easier.

122

1 month ago

GeraldThe Many

asked in Wi-Fi Modems - General

How can I disable bridge mode with only one router SBG6580

I recently put my SBG6580 modem in bridge mode by accident and I only have one modem how can I disable it without an hardwired connection.

101

1 month ago

ModularkellogsThe Many

asked in Wi-Fi Modems - General

No internet on the modem

Green globe is on, but no communication to modem. Even with wired connection.

301

1 month ago

Ari_anna12The Many

asked in Wi-Fi Modems - General

Wifi router is not working.

My wifi router isnt working. Its been replugged and reset many times. Im not sure what else to do other than contact support! Im not sure what IDs or Pins are needed but please let me know and i can give any information for any help! Thank you so much

371

2 months ago

Andy NgThe Many

asked in Wi-Fi Modems - General

Router NVG578LX: how to turn on 2.4GHz with wireless IEEE802.11b/g/n standards

Hi all,I am using an ARRIS router model NVG578LX provided by an internet provider.I need some help on how to turn on the 2.4GHz channel with wireless IEEE802.11b/g/n standards.It is because my desktop doesn’t have a built in wifi adapter hence I have to use an Edimax usb which only works with the IEEE802.11b/g/n standards.I have successfully turned on the 2.4GHz separated from the combine channel (the primary). I also tried turn on and off the 5Ghz. Unfortunately, the Edimax usb couldn’t find (see) the 2.4GHz network.Noting that:All the phones and laptops can find/see and access to the 2.4GHz. I also tried to turn on the Guess wifi with 2.4Ghz (but the Edimax coudn’t find/see the network). the Edimax usb still can see other network providers from the neighbours surrounding. the Edimax usb worked well with the previous internet provider using a different router (not from ARRIS) but only when I turned on the IEEE802.11b/g/n standards using the settings. it seems this is the key issue.

731

2 months ago

KellyThe Many

asked in Wi-Fi Modems - General

How to change the Wi-Fi password

How can I change the password that came with the modem?

441

2 months ago

romillyThe Many

asked in Wi-Fi Modems - General

Unable to Access Network Router at 192.168.0.1: Wi-Fi Connectivity Issues

Hi everyone,I’m facing issues to access my network router's settings at 192.168.0.1. My Wi-Fi connection is stable, but I can’t reach the router’s admin page to make configuration changes. I’ve tried different browsers and cleared the cache, but the page still won’t load. I’ve also checked that the router is correctly connected and powered on. give me suggestions to solve my issuse .Thank you.

631

2 months ago

romillyThe Many

asked in Wi-Fi Modems - General

Resolving Intermittent Cable Modem Connection Loss During High Traffic

372

2 months ago

jjohns134The Many

asked in Wi-Fi Modems - General

Intermittent internet connection

MY WIFI KEEPS GOING IN AND OUT AND I DO NOT KNOW WHY? I UNPLUG MY MODEM THEN PLUG IT BACK UP AND STILL HAVE PROBLEMS

723

3 months ago

MarkMorrisThe Many

asked in Wi-Fi Modems - General

wifi and Ethernet addresses not communicating SBG6900

the issue here is that the router's Ethernet and WiFi addresses can't communicate with each other, which is why the NAS and the WiFi currently can't connect, I need the router to figure out how to get the WiFi and Ethernet subnets to talk to each other, whether that's setting them on the same subnet altogether, or enabling some sort of bridge, etc.How to do this??

312

3 months ago

kevincaloriThe Many

asked in Wi-Fi Modems - General

How to Access Advanced Settings on Surfboard Modem?

Hi everyone, I am looking to access and adjust the advanced settings on my Surfboard modem but can’t find the options I need. Could someone guide me on how to access these settings? I want to know regarding Change the Wi-Fi channel , Adjust QoS settings and enable/disable guest networks I have already logged into the modem’s admin page; but I am not sure where to find these options. I have checked Surfboard Modem User Guide and splunk documentation for reference . Any help would be appreciated! Thanks in advance!😊

611

3 months ago

cocoadogThe Many

asked in Wi-Fi Modems - General

replacing existing arris modem router with new arris modem router

Will the surfboard app give me option to recognize new arris modem router? Don’t see option on app.

541

3 months ago

itliong04The Many

asked in Wi-Fi Modems - General

changing Wi-Fi credentials

I am trying to rename my modem and change the password

1264

4 months ago

agentspasmThe Many

asked in Wi-Fi Modems - General

surfboard sbg6700-ac xfinity activation popup on AT&T service

I am trying to hookup my modem to a coax circuit that already has service and a modem with AT&T. AT&T support has said that I should be able to hook the modem up and it will work. However I am getting an Xfinity activation pop-up, which is the ISP I had previously.I am not sure what the issue could be, but can these modems be pre-programmed for a specific ISP? I bought this a while ago and do not remember what I had done at the time.If this is just not possible to do then that would be helpful info as well.

161

4 months ago

Theatre3momThe Many

asked in Wi-Fi Modems - General

SBG6580 - Is there any possible to check the websites that using daily

Is there a modem that you can see what websites have been used each day?

291

4 months ago

savion.brownThe Many

asked in Wi-Fi Modems - General

nat type is strict to enable upnp and port forwarding

I’ve tried enabling upnp and port forwarding and my nat type is still strict.

111

4 months ago

Melissa0208The Many

asked in Wi-Fi Modems - General

Unable to connect Wi-Fi on SBG6700-AC

unable to connect to wi fi with my SBG6700-AC

281

4 months ago

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