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Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

  • 269 Topics
  • 572 Replies
269 Topics
B
The Many
Bbunch45The Many
asked in Wi-Fi Modems - General
QR code for SBG6700-AC

I don’t have a QR code for my SBG6700-AC and Xfinity is constantly saying I need one and I’ve entered every code on it

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Guardians of the Gateways
9 months ago
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The Many
maribardThe Many
asked in Wi-Fi Modems - General
[Router ARRIS TG6441B] unable to connect to the Wi-Fi

Router has 2 radio (WiFi 6):2.4 GHz Wi-Fi Radio: 802.11 b/g/n/ax  5 GHz Wi-Fi Radio 802.11 a/n/ac/ax Client devices (my laptop) with network card “Intel(R) Dual Band Wireless-AC 7260” cannot see the SSID and as a result unable to connect to the Wi-Fi What I did:Wi-Fi Client Software Update Changing security mode from WPA2/WPA3 Mixed security mode to WPA2-PSK (AES) on router Restart router But it didn’t help

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Guardians of the Gateways
9 months ago
J
The Many
jenniferlund2The Many
asked in Wi-Fi Modems - General
arris_bd89_5G changing WIFI password

I want to change my password

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Guardians of the Gateways
9 months ago
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The Many
clhallettThe Many
asked in Wi-Fi Modems - General
Where can I access devices on SBG6700-AC?

Where can I access devices on SBG6700-AC?

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Guardians of the Gateways
9 months ago
C
The Many
crashhhThe Many
asked in Wi-Fi Modems - General
Unable to login GUI web portal

I tried using my Xfinity login and that didn’t work. I signed up on this site and THAT login didn’t work. 

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C
The Many
9 months ago
D
The Many
DakkarThe Many
asked in Wi-Fi Modems - General
SBG6900-AC Wifi Not Hitting Top Speed Paid For

I have very little technical know-how but can usually scrounge around the internet and the classic Youtube videos to learn about a topic. Currently I’m paying for 300 mbs, which after re-setting the modem and my cable provider “updating the Firmware,” I’m able to test and get 300 mbs with a cable connection. For my Wireless devices its different, as the maximum range I’m able to get is always around 60-70 mbs. I’m not sure what settings I need to play with or what to change in the modem settings, but this Surfboard gateway can get up to 1000 mbs Wi-Fi speeds. And it should hit the lower amount paid for with no problems. I’m unsure of what to do to gain this much in Wi-Fi speeds.  Any help with troubleshooting would be appreciated. 

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Guardians of the Gateways
9 months ago
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The Many
DennisThe Many
asked in Wi-Fi Modems - General
What is the newest firmware update for the SBG7600AC2 G34 ?

Where can I find the information about new updates for the SBG7600AC2  G34 ? Is my ISP, Comcast, expected to upload new updates as they become available? Is there a way I can upload new versions? My current version is 9.1.103AA85. Thanks!

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plemans
Legends
9 months ago
J
The Many
Jerry KaplanThe Many
asked in Wi-Fi Modems - General
No internet on SBG6900-AC

I have a Arris SBG6900-AC modem. I have Xfinity as of yesterday. It worked until last night when I had to restart the modem, which brought it back up. Today the modem doesn't show my network's. What can I do?

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Guardians of the Gateways
9 months ago
B
The Many
BaidyaroyThe Many
asked in Wi-Fi Modems - General
No internet on SBG6700-AC

modem receives signal from internet provider but fails to send it to devices ,desktop  laptops and phone thru wifiModem-SBG6700-ACWhat can be done?

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Guardians of the Gateways
9 months ago
S
The Many
StellacdsThe Many
asked in Wi-Fi Modems - General
How to Increase wifi signal strength on NVG558

My ISP is Frontier and we have the fastest internet speed they offer for our area: 14 Mbps . Upload is about 2 Mbps.The service came with an Arris NVG558 modem/router combination. If we upgrade to a better combined modem/router, can we increase the strength of the wifi signal?  

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Guardians of the Gateways
9 months ago
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The Many
halThe Many
asked in Wi-Fi Modems - General
BGW210 Power Draw

Wondered how long you could run your BGW210 on an external battery backup power supply?  The answer is quite a long time--it draws only12 Watts while on and transmitting wi-fi. I measured this draw at the 110V input to its EPS36R0-16 adapter supply (which is rated much higher at about 36 Watts). The measurement was made using the power meter built into my Generac GB1000  uninterruptible power supply.  FYI--When the BGW210 is also producing the dialtone on a connected landline, it draws one additional Watt.    

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Guardians of the Gateways
9 months ago
R
The Many
ROXIEFER811The Many
asked in Wi-Fi Modems - General
RENAME MODEM & PASSWORD Model SBG6900-ac

HELP! HAD ISSUES WITH MODEM NOW WORKING BUT DEFAULTED TO ORIGINAL NAME AND PASSWORD (OUT OF WARRANTY). CAN ANYONE HELP WITH THIS AND DIRECTING ME TO WHERE IT CAN BE CHANGED??  THANK YOU!!!! 

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Guardians of the Gateways
9 months ago
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The Many
mlaufer28The Many
asked in Wi-Fi Modems - General
Arris BGW210 Command Line

Is there command line access on the Arris BGW210?

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Guardians of the Gateways
10 months ago
A
The Many
Ahack90The Many
asked in Wi-Fi Modems - General
DG3450

So this router was purchased only a year ago, now its consistent problems. All of a sudden within the past week it kicks off every device on the network, then restarts, then kicks everything off every 15-30 minutes. Theres only about 7 devices. The device will not show me any logs regarding why it's doing this.  I restarted the router wiping previous settings and set it up again. This corrected the problems for about 1 day. It started happening again, I reset it again, this time it hasnt corrected the issue. What's upsetting is I see arris doesnt support this router/modem. Personally I think if you arent going to support something or plan to discontinue support for a device within a year it shouldnt be sold.  

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Guardians of the Gateways
10 months ago
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The Many
dconveryThe Many
asked in Wi-Fi Modems - General
Does NVG468MQ Support Bridge Mode

Does the Arris NVG468 support bridge mode. If so, how do I enable it. I can’t find it in my settings. Thank you. 

2
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Guardians of the Gateways
10 months ago
F
The Many
FchapaThe Many
asked in Wi-Fi Modems - General
TM1602 not working

Need help.  My tm1602 stopped working after 4 months.

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Guardians of the Gateways
10 months ago
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The Many
pd_deanThe Many
asked in Wi-Fi Modems - General
My modem reboots daily after firmware update

Thank you to the community members who have reported intermittent connectivity with their G34 and G36 devices on their Xfinity Internet service.  Recent Service Provider upgrades to their network for DOCSIS 3.1 higher upstream capabilities as well as preparation for DOCSIS 4.0 deployment have created possible issues with certain devices on certain upgraded networks – across all DOCSIS device manufacturers – that are impacting stability and performance.    We are committed to resolving this matter.  We are working with Xfinity on a long-term solution to update the firmware and will provide an update when this is completed as soon as possible.    In the meantime, the current workaround is to power cycle the G34 or G36 device to regain Internet connection.  We apologize for the inconvenience and appreciate your patience as we work through this.   UPDATE 11/16/23: Xfinity is pushing firmware update version 01.05 to G34 and G36 units that are impacted by their network upgrade.  

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Guardians of the Gateways
10 months ago
J
The Many
jzlonkeThe Many
asked in Wi-Fi Modems - General
Arris TG2472G Cable Voice Gateway

I current rent an Arris TG2472G from WoW for my internet/cable/phone service.  I want to buy my own equipment and want to know what is the most current and best hardware to replace my TG2472G and get better features and performance?  Please advise. 

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Guardians of the Gateways
10 months ago
Y
The Many
youdlynThe Many
asked in Wi-Fi Modems - General
SBG6900-AC cannot login to web based manager

I’ve been having one issue after another with websites not loading even though the wifi is working and there’s no support around this and no one can resolve the issue. I keep having white screens and cleared the cache in the browser and now I can’t sign in to the web based manager because it says username/password is invalid yet doesn’t give an option to forget username/password. Someone please help resolve this because it’s causing me to lose both time and money!

3
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Guardians of the Gateways
10 months ago
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The Many
KadyThe Many
asked in Wi-Fi Modems - General
Arris Cadant C3 CMTS boot image

Hello,I got hold of the CMTS Arris Cadant C3. Unfortunately the CF card is dead. Does anyone have a firmware image available, ideally 4.4.4.13?Thanks

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Guardians of the Gateways
10 months ago
M
The Many
MrNeutronThe Many
asked in Wi-Fi Modems - General
Admin login to Touchstone Telephony Gateway Arris modem router Model TG3452

This is a new out of the box cable modem-Wifi router from my ISP, TDS. The admin login passphrase returns “invalid login”. I want to see if the firewall is turned ON, the firmware is up to date and if signons and traffic is encrypted.

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Guardians of the Gateways
10 months ago
M
The Many
Mischel1The Many
asked in Wi-Fi Modems - General
hooking up my tv - SBG6580-2

I’m just trying to get my tv working with my sbg6580-2. Everything is hooked up but when I turn on the tv it says no signal and the screen is blue. 

1
plemans
Legends
10 months ago
L
The Many
laur.bachmThe Many
asked in Wi-Fi Modems - General
Arris DG3450 User Manual

I'm looking for the user manual for my modem.Arris DG3450P/N DG00DAE13450[edit: removed personal information] 

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Guardians of the Gateways
10 months ago
P
The Many
pamgiannThe Many
asked in Wi-Fi Modems - General
WPS button

Does this modem have a wps button?

2
plemans
Legends
10 months ago
J
The Many
JjohnsonThe Many
asked in Wi-Fi Modems - General
How to change the wifi password on SBG6580-2

Change wifi password sbg6580 

1
plemans
Legends
10 months ago
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