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Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

  • 276 Topics
  • 590 Replies
276 Topics
Z
The Many
zeno0zeroThe Many
asked in Wi-Fi Modems - General
How do i check the url logs/web activity history on an Arris Surfboard gateway

How do I access the url history? 

1642
S
Wi-Fi Warriors
1 year ago
T
The Many
theblackmanxThe Many
asked in Wi-Fi Modems - General
Is there any way to reset the admin password on an SBG7580?

Optimally, without resetting everything else?

2893
LoveMyLab
Guardians of the Gateways
1 year ago
hailsagan
The Many
hailsaganThe Many
asked in Wi-Fi Modems - General
Arris SBG7580-AC dropping connection?

I’ve been having this nagging issue ever since xFinity did some kind of local maintenance in my area and my internet connection keeps dropping out. Some times it will be up for a few hours, others just 1-2 hours but always drops just the same.I have included some images from the logs. Any help would be appreciated. Upstream and Downstream dataError Log sample (MAC addresses blanked out) 

2224
S
Wi-Fi Warriors
1 year ago
N
The Many
nelsons21The Many
asked in Wi-Fi Modems - General
Firmware update for an sbg6782-ac

where do I  find the latest firmware update for the Arris Surfboard modem SBG-6782-AC?

2741
S
Wi-Fi Warriors
1 year ago
P
The Many
petalfrogThe Many
asked in Wi-Fi Modems - General
Unable to locate the Default Wifi-Name

Hello, I also have a new modem and xfinity tried to get me to find a default wifi name on modem. I do not see one. Can you provide a pic of where this may be on the sticker?

1606
plemans
Legends
1 year ago
M
The Many
Modem UserThe Many
asked in Wi-Fi Modems - General
SBG6580 on only one faint light.

I have an Arris Surfboard SBG6580. It stopped working randomly. I have unplugged it. I have reset it. I have replaced all cables. When I plug it in the lights on the front flash once and disappear and all you can see is a faint wireless connection icon. The lights on the back are all on. What is going on?

1081
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Wi-Fi Warriors
1 year ago
M
The Many
mikej_wThe Many
asked in Wi-Fi Modems - General
NVG578HLX Manual DNS Entry

I have a domain that is set up to the router WAN. That appears to work from outside the LAN. But from inside the LAN I cannot access my service (webpage running on Linux) unless I use the IP address directly. I tried to create a Manual DNS Entry, and the router says it accepted the entry, and then I reset the DNS cache on my internal PC, and when I then run tracert it still returns the WAN address, and cannot access the webpage.What am I doing wrong?

921
S
Wi-Fi Warriors
1 year ago
G
The Many
gary_fThe Many
asked in Wi-Fi Modems - General
I reset my arris touchstone gateway 3270a

model 3270a has been reset 2 times and I cannot access the modem. I cannot set wifi with the code provided, Right now I am frustrated and at a loss of what to do.

2251
S
Wi-Fi Warriors
1 year ago
F
The Many
FrancoWideThe Many
asked in Wi-Fi Modems - General
Require Wi-Fi Password

How May I reset my wifi key?  

671
S
Wi-Fi Warriors
1 year ago
U
The Many
User9292The Many
asked in Wi-Fi Modems - General
Wifi not working anymore? DG3450

I have the model DG3450 i guess (it says it on the bottom), it only has two status lights (Online and Wifi) which are supposed to be green. I came home from work 3 days ago and noticed that their now light blue and have been like this since. I’ve tried unplugging and resetting but whenever it comes back on it just goes back blue and doesn’t do anything else. I’m not sure what to do?

8023
S
Wi-Fi Warriors
1 year ago
F
The Many
FrancoWideThe Many
asked in Wi-Fi Modems - General
Reset my sbg6700

How can I reset my wifi key for sbg6700? 

401
S
Wi-Fi Warriors
1 year ago
S
The Many
shahzeb.jadoonThe Many
asked in Wi-Fi Modems - General
ARRIS NVG578LX GPON Gateway Availability

I’m looking for a gateway to replace my current one provided by my ISP (Huawei EchoLife EG8143A5), and was wondering if the ARRIS NVG578LX GPON Gateway was still available anywhere. If so, how can I get my hands on one? I understand the models are different as the ARRIS one doesn’t support CATV, but I’ll be removing that service from my ISP anyways. If there are any other compatibility issues, I would certainly love to know them. I would greatly appreciate all suggestions. Thanks!

2091
S
Wi-Fi Warriors
1 year ago
A
The Many
alcjxjrtqbgptnoqqlThe Many
asked in Wi-Fi Modems - General
Does TG2482 has band steering?

I can see the option but it's greyed out.

531
plemans
Legends
1 year ago
M
The Many
mike210294The Many
asked in Wi-Fi Modems - General
SBG6580 password error to login the modem GUI

Recently factory reset my modem, using the default log in works fine. It then asks me to change the password no matter what I do it takes me to an oops invalid password screen. Already did a power cycle and clear, reboot, even tried a new browser nothing works just same oops screen every time I attempt to change the password and it won’t let me continue unless I change the password from the default.  

1743
M
The Many
1 year ago
H
The Many
HJTkittyThe Many
asked in Wi-Fi Modems - General
DG 3450 using with MO CA - how to connect

We have ONLY internet through our cable provider, hooked up with the ARRIS DG 3450 wifi-modem. It says that it’s MO CA 2.0 channel bonding enabled. I want to extend wired internet to another room with two coax jacks. With the modem being enabled for MO CA 2.0, how are the MO CA adapters to be hooked up? I cannot find anything on youtube that addresses this and our internet provider will NOT provide any sort of advice at all. Thanks! 

171
H
The Many
1 year ago
H
The Many
HGRThe Many
asked in Wi-Fi Modems - General
192.168.0.1

192.168.0.1 won’t accept admin login for Arris A620 device

772
H
The Many
1 year ago
S
The Many
sam311The Many
asked in Wi-Fi Modems - General
when the G54 is available for purchase

This is one big joke ! Arris keeps posting coming soon and it says mid this year mid year has passed we are in July unless the meant mid year 2024 ! Why the are not clear at all , here comes July the 4th where they would have sold Millions of G54 in one day only in the USA. Looks like very unreliable company we dealing with . Thank you

431
S
Wi-Fi Warriors
1 year ago
R
The Many
RanoldenThe Many
asked in Wi-Fi Modems - General
SBG6580 connection dropping. Low upstream power?

 My SBG6580 modem starts fine, establishes a connection, and appears to work normally. But will drop after a while and, and attempt reconnect. This happens between several times an hour, and a day+(edit: CM-MAC information removed)Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INIT Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;    

1322
R
The Many
1 year ago
I
The Many
IreneThe Many
asked in Wi-Fi Modems - General
Router WiFi with Matter firmware

I would like to know if you have any router wifi with Matter compatibility (Matter 1.0 or 1.1,  the standard for the IoT home connectivity).  I looked through internet and I saw that you (Arris) provides routers to Comcast with WiFi 6 and with Matter. Does it have the matter controller installed? Where can I buy it?https://corporate.comcast.com/press/releases/comcast-wifi-6e-fastest-router-gateway-10G-low-latency Thank you. Regards.

482
I
The Many
1 year ago
G
The Many
GwinesThe Many
asked in Wi-Fi Modems - General
SBG6580-2 : LED LIGHT STATUS: RECEIVE / LIGHT IS BLINKING : No internet

Yesterday my SBG6580-2 receive light started blinking and wifi stopped working. I have tried power cycling and the hard reset button on the machine. Looking at different trouble shooting didn't help since there wasn't a case written out with the same light combination. What are the next steps I should pursue? When do I say this machine is broken and get another one? LightsPower light is on solid and greenThe receive light is on, green, and blinkingThe send light is offThe wifi is on, green, and flickers on/off

4141
S
Wi-Fi Warriors
1 year ago
B
The Many
BasketCase24The Many
asked in Wi-Fi Modems - General
wifi 6e access on G34

I keep reading that G34 is Wi-Fi 6e compatible, but I don’t know how to access 6e. All I see is primary, secondary and guest SSIDs, with each having 2.4 and 5 Ghz bands. What am I missing? 

992
B
The Many
1 year ago
L
The Many
ltnThe Many
asked in Wi-Fi Modems - General
SBG6580 Backup and Restore Help Needed

Help would be appreciated in confirming if Arris with certain later firmware updates took away the Backup and Restore option in the SBG6580 modem/router.I currently have firmware version SBG6580-8.9.0.5-GA-03-154-NOSH.Years ago, I remember under Basic (even as instructed here: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG6580-v8-5-x-Configuration-Backup-and-Restore-Tool), there was an option to backup and restore. I haven’t seen it anymore for a few years and just wanted to confirm if this was removed on purpose.I used to see this:Now I only see this: 

1283
L
The Many
1 year ago
F
The Many
FergyThe Many
asked in Wi-Fi Modems - General
Unable to access modem interface DG3270A

Why can't I access the wireless part and advanced part on my router? The wireless tells me I'm already logged in but I'm not and nothing is there to look at and I have to have the password of the day for the advanced side. I have a ARRIS DG3270A Router

951
S
Wi-Fi Warriors
1 year ago
I
The Many
IvyThe Many
asked in Wi-Fi Modems - General
Arris Battery for Optimum Gateway 6 Modem for wi-fi

Are these compatible? I am hoping so.

273
S
Wi-Fi Warriors
1 year ago
J
The Many
Jacob737The Many
asked in Wi-Fi Modems - General
Unable to login modem gui SBG6782

I’m trying to log into the web manager of my arris surfboard SBG6782 but when I put in the username of the wifi and the original password it just keep saying it’s incorrect and try again and this is after I factory reset it. If anyone can help me out to find the password /username anywhere on the box it would be great!

1341
S
Wi-Fi Warriors
1 year ago
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