Wi-Fi Modems - General

Hi Folks,Our current ISP provider is Xfinity (2000Mbps service) and we are presently using their Modem/Router. We are considering replacing their unit by procuring one of our own modem and router in order to reduce our monthly bills. Consequently, we are using this medium to ascertain your assistance on what modem you would recommend as suitable for our application. Kindly note that we are interested in separate units i.e modem/router and which are wifi7 compatible.

My provider said the network is not showing up I have to check with you guys…. Need to get the up and running asap- I work from home 

The company uses a Zyxel EX5501 (as labeled), but it's running Arris firmware (likely a dreadful carrier-customized version), which is extremely difficult to use. It doesn’t allow changing the WiFi name or password, only functions as an AP, can’t assign IP addresses, and the backend is very hard to access—I had to search through a ton of resources online just to get in. Worst of all, the upgrade page only allows firmware uploads smaller than 8MB. This isn’t a half-finished product; it’s junk. How can I flash it back to the original Zyxel firmware? 

We have router model SBG6700-AC.All of a sudden our phones will not connect to router. Our computer will. Phones are saying incorrect password but password has not been changed. Same phones also

I have reset to factory settings on the router (192.168.0.1), I have used both ‘admin’ and my username with the wifi password, I have used both Chrome and Safari browers, I have deleted my cache and cookies, and NOTHING IS WORKING. And it’s maddening I cannot talk to an actual human….almost worth it to change routers all together

I have Arris Motorola cable modem sbg 6580 and I need to change the password. I login using 192.168.0.1 USername: adminPassword: motorolaUnfortunately, it did not work. Has the user name and password changed? Any assistance is appreciated. 

how to change wifi network name and password

is there a 3.1 modem/router combo for Xfinity digital voice service?

How do I setup parental controls on my Arris router? The model number is SBG6700-AC.

I’m helping my in-laws increase the security on their wi-fi network.  These two are 97 and 100 years old.  I think it’s unlikely that they can move to better security but I was a software guy, not a network person.  Can someone advise me please. You’ll have my gratitude and the gratitude of a man who landed on Omaha beach.  Thank you.I suspect that a new modem is a better option but these two don’t manage change well.  So if I can make their network more secure it would be easier.

Green globe is on, but no communication to modem. Even with wired connection. 

My wifi router isnt working. Its been replugged and reset many times. Im not sure what else to do other than contact support! Im not sure what IDs or Pins are needed but please let me know and i can give any information for any help! Thank you so much

Hi all,I am using an ARRIS router model NVG578LX provided by an internet provider.I need some help on how to turn on the 2.4GHz channel with wireless IEEE802.11b/g/n standards.It is because my desktop doesn’t have a built in wifi adapter hence I have to use an Edimax usb which only works with the IEEE802.11b/g/n standards.I have successfully turned on the 2.4GHz separated from the combine channel (the primary). I also tried turn on and off the 5Ghz. Unfortunately, the Edimax usb couldn’t find (see) the 2.4GHz network.Noting that:All the phones and laptops can find/see and access to the 2.4GHz.  I also tried to turn on the Guess wifi with 2.4Ghz (but the Edimax coudn’t find/see the network). the Edimax usb still can see other network providers from the neighbours surrounding.  the Edimax usb worked well with the previous internet provider using a different router (not from ARRIS) but only when I turned on the I

How can I change the password that came with the modem?

Hi everyone,I’m facing issues to  access my network router's settings at 192.168.0.1. My Wi-Fi connection is stable, but I can’t reach the router’s admin page to make configuration changes. I’ve tried different browsers and cleared the cache, but the page still won’t load. I’ve also checked that the router is correctly connected and powered on. give me suggestions to solve my issuse .Thank you.     

Hi everyone,I’m facing issues to  access my network router's settings at 192.168.0.1. My Wi-Fi connection is stable, but I can’t reach the router’s admin page to make configuration changes. I’ve tried different browsers and cleared the cache, but the page still won’t load. I’ve also checked that the router is correctly connected and powered on. give me suggestions to solve my issuse .Thank you.     

MY WIFI KEEPS GOING IN AND OUT AND I DO NOT KNOW WHY? I UNPLUG MY MODEM THEN PLUG IT BACK UP AND STILL HAVE PROBLEMS

the issue here is that the router's Ethernet and WiFi addresses can't communicate with each other, which is why the NAS and the WiFi currently can't connect, I need the  router to figure out how to get the WiFi and Ethernet subnets to talk to each other, whether that's setting them on the same subnet altogether, or enabling some sort of bridge, etc.How to do this??

Hi everyone, I am looking to access and adjust the advanced settings on my Surfboard modem but can’t find the options I need. Could someone guide me on how to access these settings? I want to know regarding Change the Wi-Fi channel , Adjust QoS settings and enable/disable guest networks I have already logged into the modem’s admin page;  but I am not sure where to find these options. I have checked Surfboard Modem User Guide and  splunk documentation  for reference . Any help would be appreciated! 

Will the surfboard app give me option to recognize new arris modem router?  Don’t see option on app. 

I am trying to rename my modem and change the password

I am trying to hookup my modem to a coax circuit that already has service and a modem with AT&T. AT&T support has said that I should be able to hook the modem up and it will work. However I am getting an Xfinity activation pop-up, which is the ISP I had previously.I am not sure what the issue could be, but can these modems be pre-programmed for a specific ISP? I bought this a while ago and do not remember what I had done at the time.If this is just not possible to do then that would be helpful info as well.

Is there a modem that you can see what websites have been used each day?

I’ve tried enabling upnp and port forwarding and my nat type is still strict.

unable to connect to wi fi with my SBG6700-AC