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Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

  • 293 Topics
  • 660 Replies

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293 Topics
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savion.brownThe Many
asked in Wi-Fi Modems - General
nat type is strict to enable upnp and port forwarding

I’ve tried enabling upnp and port forwarding and my nat type is still strict.

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Wi-Fi Warriors
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Melissa0208The Many
asked in Wi-Fi Modems - General
Unable to connect Wi-Fi on SBG6700-AC

unable to connect to wi fi with my SBG6700-AC

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printerhelpThe Many
asked in Wi-Fi Modems - General
How to Connect Printer to WiFi

I am unable to connect printer to wifi. This issue is frustrating please give me solution of how to connect printer to wifi

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Wi-Fi Warriors
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aossmannThe Many
asked in Wi-Fi Modems - General
Replace surfboard modem

I ordered a surfboard modem with max mbps of 800. Xfinity upgraded me to 1000mbps how can I return current modem and get a faster one?

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johnkennallyThe Many
asked in Wi-Fi Modems - General
Surboard 7580 shows i am in china and not north carolina

My surfboard router (7580) shows i am in HK/China and not North Carolina. This started a couple of months ago. I have unplugged and rebooted, but cannot solve this issue. It is mostly evident when using a chrome browser. However, if i go to any other location my devices do show North Carolina. Is there a simple fix for this?

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csnell02The Many
asked in Wi-Fi Modems - General
unable to connect Wi-Fi after setup the modem

Arris modem has all the blue lights lit up. Everything is plugged in correctly. No issues with my service provider. I cannot activate the modem to my service provider xfinity. Wifi will not connect after following all the steps.

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Wi-Fi Warriors
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BakradThe Many
asked in Wi-Fi Modems - General
model: SBG6580-G228

I changed the SSID and now I can’t find my internet😭 please help

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mjlessorThe Many
asked in Wi-Fi Modems - General
Does the arris or Motorola SBG6580 modem have security issues with win10 & when was firmare updated last?

Does the arris or Motorola SBG6580 modem have security issues with win10 & when was firmware last updated.?

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Wi-Fi Warriors
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chiaenThe Many
asked in Wi-Fi Modems - General
Led lights are flashing and no internet on SBG6700-AC

What does it mean when the two blue lights and keep flashing on this modem(sgb6700-ac)? i have tried to reset this network settings but it hasn’t work. I have also tried hard resetting.

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tiffanyglessThe Many
asked in Wi-Fi Modems - General
unable to connect tv on modem

I am not able to connect my television to the router/modem even though it is online. The screen on the tv shows that it is not able to find the AP? I did not have this problem when I used my equipment from Xfinity. How do I get a port of access? Thank you

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roscofish10The Many
asked in Wi-Fi Modems - General
unable to access GUI web portal on SBG6700

Various methods tried. Can't access wizard for sbg6700....any ideas

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BigStash65The Many
asked in Wi-Fi Modems - General
Arris DG3450 - how to purchase this device

My ISP is RCN Astound and I’m trying to “Bring my own” equipment. The system is working fine since I’m working 5-days from home and my wife works 3-days from home. Before I invest in my own equipment, one of my options is to replace my existing components. I have an Arris DG3450 and the router and extenders are Eero units. I’d like to purchase the same modem, DG3450 unit but can’t find it in Amazon nor in Best But. Anyone, even ARRIS, able to find a NEW Arris DG3450 for sale? If so, where and how much?

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LD_ChiThe Many
asked in Wi-Fi Modems - General
DG3450 slows to a crawl

Wifi starts out really well (350mbps) then after a while it consistently drops to a crawl (~10MBPS ). See below, there is something very wrong with my Internet. Thousands of attempts within minutes (average of 6200). Once I disconnect from wifi and reconnect, it goes back to normal speed until its gone… all over again to a crawl and repeat every few hours. Advice appreciated

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kk7828The Many
asked in Wi-Fi Modems - General
SBG6580 - 2 how do I change 2.4 Ghz to 5 Ghz?

I have setup my dual band Arris Surfboard SBG6580-2 and it sits at 2.44 GHZ. How do I change it to 5Ghz? Can I have both bands available at the same time?

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GrylfThe Many
asked in Wi-Fi Modems - General
SBG6580 - Unbale to access the GUI page, it shown as invalid password.

I found a post from someone having the same exact problem. The answer didn't help. I had a power problem recently, and when fixed, my network was showing 'Motorola' as a network name. I tried connecting my tablets to it and they connected no pronlem. But then I noticed under security it said 'none'. I powered it still the same. Finially, did a hard reset. Got back original name. Got tablets, and phone online. Then tried to access the web manager. Logged in using admin & Motorola. Took me to 'change password' page I entered admin, and motorola, and new password 'Oops! Invalid current user/password'. I've tried motorola, the wifi key, with and without spaces. I've tried another hard reset. Power reset, and finally, ANOTHER hard reset. I manage to get to the change password page no problem. But no matter what I enter for user name and password, I get 'Oops! Invalid current user/password' Pulling my hair out here. I broke down and ordered a SBG8300 today. Since Xfinity upgraded my service

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leighmezo01The Many
asked in Wi-Fi Modems - General
can't connect to new tablet

I just bought a new tablet and it won’t sign in to my router. I have checked and checked and I am using the correct password and ssid. Everything else with wifi is working

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DonnaMBThe Many
asked in Wi-Fi Modems - General
No internet on SBG6700-AC

Hello. I have two printers that keep going offline. I can un & replug them and they are fine except for one that I have to do it a couple of times. The printer manufacturer said I need to “split the frequencies” (see below for the rest) but told me that Arris is not capable of that. Is that true? I am not working so I can’t buy a newer modem nor rent it from my Internet provider. My Internet provider said since I have my own equipment that I can’t do it. Any help is appreciated! make sure 2 frequencies of my network are divided one name for 2.4 network (2G) one name for the 5g

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Wi-Fi Warriors
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grahaaThe Many
asked in Wi-Fi Modems - General
Unable to login the GUI web portal

I want to get on my modem/router’s admin page. I use Chrome to go to the IP address. I get: This site can’t be reached IP address took too long to respond. Also tried this in Firefox and set the TLS to 1.2 and got this: The connection has timed out The server at IP address is taking too long to respond.

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KathrynThe Many
asked in Wi-Fi Modems - General
open ports

I want to know should it show I have many many ports open some going to phone numbers not mine? I don’t understand this stuff. I believe someone is using my Wi-Fi and my cell phone account somehow using lot of data can anyone help me?

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low777The Many
asked in Wi-Fi Modems - General
Unable to login web port to disable Wi-Fi on sbg6700 ac

how to login to web manager and turn off the wifi my windows 11 won't let me get into the ip address

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KathrynThe Many
asked in Wi-Fi Modems - General
open ports should it show others phone numbers

On fing showing open ports from phone numbers Is that normal

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tacaldwell70The Many
asked in Wi-Fi Modems - General
NVG468MQ latest/last firmware version?

Hello! I’m currently using the ARIS NVG468MQ running Version: 9.3.0h7d91. Is there a later version I can manually update to? Where can I download from? Thanks! TC

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Wi-Fi Warriors
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2ndhandpersonThe Many
asked in Wi-Fi Modems - General
SBG6782-AC MoCA not working

I am trying to enable the built in MoCA adapter on my SBG6782-AC arris surfboard. I follow the instructions on this article: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG6782-v8-4-x-MoCA-Setup However, on the web interface when I customize the settings to enable the built in MoCA adapter, most of the lights on the router turn off, and it stops working and I cannot connect to it or get back into the web interface. I have waited over 30 minutes and the router still was not working. The only way I was able to fix it was by factory resetting it, but then the MoCA setting was disabled again. Anyone know how I can turn it on and still have the router work?

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Wi-Fi Warriors
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5ft24The Many
asked in Wi-Fi Modems - General
Arris NVG578HLX rebooting randomly

My Arris NVG578HLX from Ziply Fiber is rebooting randomly, Sometimes 3-4 times a day. The logs are being filled with the following: 2023-09-02T13:28:15-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:15-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:06-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:06-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:57-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:57-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:52-07:00 L5

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Peter FoxThe Many
asked in Wi-Fi Modems - General
comparison of g34 vs sbg8300

Can someone please explain the differences, advantages/ disadvantages of the g34 vs the sb8300. Thanks

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Wi-Fi Warriors

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