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Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

  • 280 Topics
  • 595 Replies
280 Topics
T
The Many
tacaldwell70The Many
asked in Wi-Fi Modems - General
NVG468MQ latest/last firmware version?

Hello!I’m currently using the ARIS NVG468MQ running Version: 9.3.0h7d91.  Is there a later version I can manually update to? Where can I download from? Thanks!TC

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Wi-Fi Warriors
9 months ago
2
The Many
2ndhandpersonThe Many
asked in Wi-Fi Modems - General
SBG6782-AC MoCA not working

I am trying to enable the built in MoCA adapter on my SBG6782-AC arris surfboard. I follow the instructions on this article: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG6782-v8-4-x-MoCA-SetupHowever, on the web interface when I customize the settings to enable the built in MoCA adapter, most of the lights on the router turn off, and it stops working and I cannot connect to it or get back into the web interface. I have waited over 30 minutes and the router still was not working. The only way I was able to fix it was by factory resetting it, but then the MoCA setting was disabled again. Anyone know how I can turn it on and still have the router work?

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Wi-Fi Warriors
9 months ago
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The Many
5ft24The Many
asked in Wi-Fi Modems - General
Arris NVG578HLX rebooting randomly

My Arris NVG578HLX from Ziply Fiber is rebooting randomly, Sometimes 3-4 times a day. The logs are being filled with the following:2023-09-02T13:28:15-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:15-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:06-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:06-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:57-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:57-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:52-07:00 L5

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Wi-Fi Warriors
9 months ago
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The Many
Peter FoxThe Many
asked in Wi-Fi Modems - General
comparison of g34 vs sbg8300

Can someone please explain the differences, advantages/ disadvantages of the g34 vs the sb8300. Thanks

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Wi-Fi Warriors
9 months ago
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The Many
toddkatyThe Many
asked in Wi-Fi Modems - General
SBG6782-ACH - Intermittent internet connection

I’ve had the SBG6782-ACH for a number of years but lately have had challenges with internet connectivity dropping (streaming TV buffering, computer slow to connect, etc).  I’ve had Cox check out in-coming lines and found speeds in good working order.  So it seems that it’s time for a new modem/router.  I’m not a gamer, but work from home and need reliable internet connection.my question is…Should I just purchase another SBG6782-ACH?  I may be overpaying for my needs but it’s been a good unit, it just got tired and started to break down.

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plemans
Legends
9 months ago
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The Many
dp0The Many
asked in Wi-Fi Modems - General
Error accessing SBG-6700AC web interface

When accessing the web interface of my SBG-6700AC gateway at 192.168.0.1, instead of the login screen, I get a blank page with the text “Invalid host header.” How do I fix this error and log into the the gateway?I’ve tried restarting the modem, but I still get the same error.

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D
The Many
9 months ago
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tmb936The Many
asked in Wi-Fi Modems - General
Arris Forgot Password issue (Port Forwarding)

I’m trying to access my Internet settings to enable Port Forwarding and the default “admin” “password” isn’t working and I never changed it.Is my only option to get a new Modem??

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Wi-Fi Warriors
9 months ago
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The Many
nick557862The Many
asked in Wi-Fi Modems - General
setting timers on Internet for specific devices

I wish to not use an app I would like to have it automatically turn on and off my box is a nvg578lx I have scheduleing and Mac filtering but does not work need help

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Wi-Fi Warriors
9 months ago
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The Many
SleepyJoeThe Many
asked in Wi-Fi Modems - General
Can't connect iPad to wifi

 I hooked up my modem, no problem, but i keep getting error messages when i try to connect my iPad thru wifi.   It says that the passwords are wrong, but I am using the one provided on the modem.   Help!    -B

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Wi-Fi Warriors
9 months ago
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The Many
CspencerThe Many
asked in Wi-Fi Modems - General
changing wifi name and password

How do I change my Network name and my password?

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Wi-Fi Warriors
9 months ago
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MonicaThe Many
asked in Wi-Fi Modems - General
problemas wifi

Le llega internet al módem pero no puedo conectar el wifi

271
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Wi-Fi Warriors
9 months ago
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The Many
sssmrThe Many
asked in Wi-Fi Modems - General
Surfboard central app on NVG578LX

Hi I am Uk based and using Youfibre ISP. It is provided with ARRIS router; Model Number: NVG578LX.Can I use surfboard mobile application to access router ?   

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Wi-Fi Warriors
9 months ago
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The Many
ChristygirlThe Many
asked in Wi-Fi Modems - General
sbg6580 - how to connect security system with 5g network.

Howcan I open 5G on this Router, to use my security system??I am getting the run around 

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Wi-Fi Warriors
9 months ago
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The Many
DougGuyThe Many
asked in Wi-Fi Modems - General
MAC Address Whitelist on SBG-7580-AC

SBG-7580-ACCan I find out the date a wifi mac address was added to the whitelist?   Can I tell when the last time that mac address connected to the router?Also, is there a better way to identify which device is using a mac address other than just the manufacturer that address came from?

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D
The Many
9 months ago
C
The Many
CkrisanThe Many
asked in Wi-Fi Modems - General
unable to access 5g Network

I can’t access the 5g network. I can only access the 2.4g network. How can I fix?

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C
The Many
9 months ago
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The Many
S_KesedarThe Many
asked in Wi-Fi Modems - General
Registration Issue G54

When I tried to register G54 surfboard websites sees as G36 and post as it has been a used G36. How can I correct this is a brand new G54 and register properly?Thanks,Sal 

572
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Wi-Fi Warriors
10 months ago
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The Many
RamiroThe Many
asked in Wi-Fi Modems - General
SBG6580 changing network name and password

No puedo iniciar sesion, compre un modem usado y quiero cambiar de red y contraseña

1491
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Wi-Fi Warriors
10 months ago
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The Many
casmotqr12The Many
asked in Wi-Fi Modems - General
Default password for SBG7580-Ac

I need help finding the default password 

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Wi-Fi Warriors
10 months ago
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evd45The Many
asked in Wi-Fi Modems - General
Need Help logging into Arris NVG448BQ Router to access internal settings

I purchased this modem/router new online. My intention is/was to disable it as a viable source. Utilizing it as an “access point” to extend my wireless network’s range. Now I need to log into the device, which has proven far more difficult than my Arris NVG443B, even though the 2 of them share the same manual. The ip address of this modem should be 192.168.1.1, possibily 192.168.0.1, according to internet serches. The router itself On the tag “Advanced device configuration”: 192.168.254.254, respectively. Yet none of these will allow a screen to allow logon, user or SSID and finally password. In all cases the IP addresses “time out” due to “took to long” scenarios.I have a tough time thinking this modem came DOA, so has to be some error on my part, I would think.Any ideas? 

3307
plemans
Legends
10 months ago
D
The Many
drewkunde8The Many
asked in Wi-Fi Modems - General
SBG6700-AC Disconnect the WiFi

I wanted to stay connected to the internet while turning off the WiFi component. How would I achieve this? Thank you!

12314
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Wi-Fi Warriors
10 months ago
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The Many
julimusick1965The Many
asked in Wi-Fi Modems - General
modem/wifi change password ax3000

How do I change the password

1451
plemans
Legends
10 months ago
D
The Many
drewkunde8The Many
asked in Wi-Fi Modems - General
SB6700-AC unable to access GUI web portal.

I am trying to access the arris gateway. The modem/router is currently in bridge mode. I have a computer connected to the arris with the internet working through an Ethernet connection, but I am unable to access the 192.168.0.1 webpage. The page won’t load on Firefox, chrome or edge. I tried factory resetting the arris device but that did not work. I also tried 192.168.100.1. What am I missing to access the webpage?

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The Many
10 months ago
F
The Many
Fran DThe Many
asked in Wi-Fi Modems - General
Cannot Access Router with IP Address - Not Secure - SBG6700-AC

Wifi Router SBG6700-ACCannot login with IP Address 192.168.0.1Get “This site can’t provide a secure connection”

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F
The Many
10 months ago
I
The Many
imnThe Many
asked in Wi-Fi Modems - General
SBG6700-AC 5Ghz WIFI not working

At some point last year, something happened to my SBG6700-AC router/modem because I only see 2Ghz Wifi available in a list of wifi networks on my iPhone and PC laptop. I’ve logged in as admin to SBG6700-AC and made sure that both 2Ghz and 5Ghz are enabled and have different WIFI SID names. I’ve also done factory reset on the SBG6700-AC router. I’ve also made sure that WIFI Band Steering is not enabled. Any thoughts how to get 5Ghz working again? I have a new laptop and iPhone 14 so pretty sure that they support 5Ghz wifi.My firmware version is D30GW-EAGLE-1.5.4.0-GA-10-NOSHBoth wireless radio and WMM QoS show enabled for 5Ghz.Cable provider is Time Warner

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The Many
10 months ago
M
The Many
MarcThe Many
asked in Wi-Fi Modems - General
Compatible with SBC app - SBG6900AC

Is the SBG6900AC compatable with the Surfboard Central app? Can I just tell the app I have an SBG6950 instead? 

591
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Wi-Fi Warriors
10 months ago
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