Modem - General

General Cable Modem

  • 226 Topics
  • 435 Replies

226 Topics

N
The Many
NeroThe Many
asked in Modem - General

Can Arris TG3442 modem auto restart

So I was wondering if in some way, without a plus hardver, is there an option to setup the Arris TG3442 to automatically restart periodically?

1
S
VIP
3 months ago
R
The Many
RikandterryThe Many
asked in Modem - General

reset the Wi-Fi password

Yesterday we kept getting an error message saying that we inputting putting the wrong password on our both our cell phones and both our iPads. My phone confirm that we had the right password, but it will not let us log on. What should I do next? 

1
S
VIP
3 months ago
R
The Many
RodThe Many
asked in Modem - General

Launch about Arris New G54

When will this New G54 Cable Modem and Router be available for purchase in the USA.  

1
S
VIP
3 months ago
T
The Many
TB_123The Many
asked in Modem - General

Access to Arris TG2492S after firmware update

Hello community! After a firmware update, default password for the device control panel was changed to default WI-FI PSK. Current user manual guides to check default PSK from the sticker attached to the device. This device does not have such sticker. How can I regain the control over the device as firmware was updated and I ended up not having access to my router/modem? Many thanks for the answers!

1
S
VIP
3 months ago
S
The Many
SwatThe Many
asked in Modem - General

Hub 2 TG3492LG-VMIE firmware update

Hi, I need update my router but I can find the firmware. Anyone can help me? Thanks in advance 

1
S
VIP
3 months ago
K
The Many
KruffessorThe Many
asked in Modem - General

How to disable Bridge Mode

So long story short , i was tinkering with a old model of an arris router from my local isp , it was showing some slow speeds between 1 to2 mb and the owner is paying for 50mb So i saw something about natted mode or  bridged mode somewhere in the management page and clicked Briged and it rebooted right away without it asking for a save Now its back up and only one device can be connected at a time , the speed is better but all the other devices on the network are without internet1st obvious solution is to connect to the modem manually but i don’t have access to that, its locked in a room Somewhere So my question is , is there any other way to access it wirelessly, it doesn’t go by the 192.168.xxx anymore it legit has random ips now  , and the gateways for those don’t work Thanks in advance for any help 

1
S
VIP
3 months ago
D
The Many
Denise11The Many
asked in Modem - General

SBG6700-AC loses connection

All my  Ring alarm, laptops, Alexa and direct Tv have no connection.  My modem has all the lights on that should be on but the devices don’t connect. This happens about 3 times a day. I have factory reset and have to reset at least three to four times a day. Help please right now we have over 30 devices connected. Just with ring it’s 22 

1
plemans
Survivors
3 months ago
P
The Many
prettygirlThe Many
asked in Modem - General

no wifi

Modem SB8200v2 is supplying internet but no wifi. Dark blue light on modem is lit. What is my problem?

1
plemans
Survivors
3 months ago
G
The Many
garyellerThe Many
asked in Modem - General

Recommend Replacement for Arris DG3450?

I’m renting an Arris DG3450 modem/router from my internet provider for $13/mo.  Any suggestions on purchasing a replacement?  Should I simply buy another Dg3450 is there an updated version I should consider?  I’m on a 1-gig plan and I use an Eero mesh device to extend reach around the house.  

1
S
VIP
3 months ago
W
The Many
wntrwillThe Many
asked in Modem - General

arris sb6190 warranty

How do I initiative a warranty claim? The unit no longer has power after about 7 months of usage. Tried troubleshooting and nothing is working. 

1
S
VIP
3 months ago
J
The Many
jerseypizzaThe Many
asked in Modem - General

How to change MTU on Arris SVG2482AC router?

I loggined in to the default gateway and was not able to find MTU. I was not able to change MTU on my Arris SVG2482AC router. Please advise. Thank you in advance!

1
S
VIP
3 months ago
S
The Many
Sam.ksorThe Many
asked in Modem - General

Unable to connect Wi-Fi

Don't have a wifi can anyone help me with that?Thanks 

1
S
VIP
4 months ago
J
The Many
JcardozaThe Many
asked in Modem - General

Router not getting power

Woke up this morning with no internet. We lost power briefly in the middle of the night. I went down to check and the router had no power. I unplugged it and waited about 5 minutes and plugged it back in and it still did not work. The ethernet port in the back still has the great green light on however, but i nothing else seems to be turning on.

2
S
VIP
4 months ago
F
The Many
FrederickjpThe Many
asked in Modem - General

SB G10

I connected by modem to my Apple computer and in the network settings it shows it connected. But it is not connected to the internet

1
S
VIP
4 months ago
A
The Many
ajpalumThe Many
asked in Modem - General

Static on Tel 1 jack on my Arris TM 1602

Have to admit my Arris TM 1602 is now several years old. I have only one active phone number assigned to Tel 1 Jack, I started picking up static problem, and from debugging, it appears to be the Tel 1 Jack (could be more, but can not tell. The Internet has no issue) I would like to move the active phone number from Tel 1 jack to the Tel 2 jack to see if that fixes the problem… How can I do that?

1
S
VIP
4 months ago
L
The Many
LowellThe Many
asked in Modem - General

login

Can't log into arris?

1
S
VIP
4 months ago
O
The Many
ohanacThe Many
asked in Modem - General

no internet

We don’t have internet can’t tell if it is router or 

1
S
VIP
4 months ago
A
The Many
Ashiemc27The Many
asked in Modem - General

Modem login password help

I am tying to change my wifi password but I don't know my log in and password. 

1
S
VIP
4 months ago
M
The Many
mperry64The Many
asked in Modem - General

SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router -

will this work in a 500sq’ studio using xfinity network?

2
M
The Many
4 months ago
L
The Many
LbruggerThe Many
asked in Modem - General

can't connect

Can't connect captive portal message 

1
S
VIP
4 months ago
F
The Many
Funk5563The Many
asked in Modem - General

ArrisSBG10

What password do I use

1
S
VIP
4 months ago
P
The Many
pouladianThe Many
asked in Modem - General

Arris SBG10 port 9010 not staying unblocked with port forwarding

Arris SBG10 port 9010 not remaining unblocked.  After 30-60 minutes, the port is blocked again but the port forwarding rule is still active in the router settings.The port is open for a security camera DVR.   I open the port through Firewall - Virtual / Port Forwarding.  I have the added the static IP address of security camera DVR in the port forwarding area.The port is re-opened when I click “Detect IP” in the security camera DVR settings.And then it stays open for 30-60 minutes before being blocked again.This is a new router and the old Arris router 6580 was working fine with this security camera DVR.I have tried changing ddns and the same issue still happensI have updated the firmware on the security camera dvrI have called Arris tech support and they said I’m doing everything correctly to unblock

2
P
The Many
4 months ago
R
The Many
rwrightThe Many
asked in Modem - General

hotspot connection

can i use my phone hotspot for connecting my surfbord  ? i cant seem to find the setting SBG700AC

1
S
VIP
4 months ago
J
The Many
JeffrmasonThe Many
asked in Modem - General

Arris SBG8300

I had to disconnect the connections to my modem for an hour. Before I did my lights were both blue. I did not notice the color of the Ethernet connector in the back. After reconnecting my modem my two lights are now green and the Ethernet connector is blinking amber all the time.Is there something wrong? We have internet and wireless connectivity but is it the best or strongest as it was before I disconnected the wires?

1
S
VIP
4 months ago
R
The Many
Ramesh KarriThe Many
asked in Modem - General

Surfboard

Which is the best Arris modem?

1
plemans
Survivors
4 months ago
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