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V
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virvusThe Many
asked in SB8200

SB8200v3 only 1 connection even with switch

I got connected with xfinity with my SB8200v3 and I used 1 ethernet port to connect a switch to. I have 3 PCs connected to the switch but only 1 is getting internet. I tried looking into the setting of the modem and the app but neither one will give me any options. I have been trying to look this up and can’t figure out anything other than I might be in bridge mode but can’t figure out how to get out of bridge mode if I am.

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VIP
2 days ago
R
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RickC1The Many
asked in SBG8300

2,4ghz network not visible on sbg8300

SBG8300, the 2.4ghz network is not visible to devices. Admin page says it's online. Have rebooted several times without luck. Have not factory reset yet. Any recommendations, ideas?

1
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VIP
2 days ago
P
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ponwellerThe Many
asked in Modem - General

Factory reset the modem on Sb6141.

I just got a used sb6141 and I cannot get a factory reset. The web site does not work and I cannot find a button

1
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VIP
2 days ago
D
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DonnaMBThe Many
asked in Gateways - General

No internet on SBG6700-AC

Hello. I have two printers that keep going offline. I can un & replug them and they are fine except for one that I have to do it a couple of times.  The printer manufacturer said I need to “split the frequencies” (see below for the rest) but told me that Arris is not capable of that.  Is that true?  I am not working so I can’t buy a newer modem nor rent it from my Internet provider.  My Internet provider said since I have my own equipment that I can’t do it. Any help is appreciated!  make sure 2 frequencies of my network are divided   one name for 2.4 network (2G)     one name for the 5g  

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VIP
2 days ago
J
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JandM ModemThe Many
asked in G36

Zoom or Teams Meetings on hardwired connection - G36.

We have a ARRIS G36 modem, with a 1 TB home coaxial connected  Xfinity link going to it. During every conference call, I either lose the connection, freeze up, or have generally bad connection. The modem is 1 year old, I am directly connected to it via Cat5E cable, there are 3 other devices connected wirelessly, what could be the issue???

3
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VIP
2 days ago
2
The Many
240sxracnThe Many
asked in SBG8300

Warranty Expired on SBG8300

I checked the warranty of my SBG8300 and it says it is expired. How can that be when it hasn’t been activated yet? When does the warranty period start?

1
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VIP
4 days ago
W
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windyhawkThe Many
asked in G34

Is my firmware too old? - G34

Hi,  I recently bought a G34 and the version is as below:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:01.04.028.01.01.NCS Is this firmware too old?  Should and can I do anything about it?

1
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VIP
4 days ago
S
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selinbThe Many
asked in Modem - General

Arris Surfboard sbg10 - Cables are not working.

Hello,I got arris surfboard cable modem from target but now cable is not functioning, i ask them if they are selling but they told me reach here for help. Can you provide a service for that.

3
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VIP
5 days ago
9
The Many
9livesThe Many
asked in G34

customize wifi name and password in G34

I have a arris g34 and need to change the name and passowrd everything i tried is not working

3
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VIP
5 days ago
J
The Many
JeniAcamInTThe Many
asked in G34

G34 connection drops wifi & ethernet

I believe there is more than one issue going on. But this is what I know. I lose connectivity both wired and ethernet. sometimes for a second, sometimes for minutes. The lights on router onlly sometimes change from blue to orange during this. I had seen aquite a few Event logs not sure what to make of them. Every check of Qam shows in parameters. I dont know if these logs can give some guidance. I am a remote WFH rep and need stable internet I bought this modem router for the 4 ethernet ports and wifi 6. We are a 3 person sometimes 4 person family. Son’s a gamer, We have Amazon devices and Cameras and Streaming SErvice not to mention phones, tablets, ets… Average about 30 devices at any given time. Please help. I dont understand how to read the analyzers or if I need to change something like a channel…No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1; 04/10/2024 23:17:32 Critical CM-STATUS message sent. Event Type

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J
The Many
5 days ago
G
The Many
GarydalesThe Many
asked in SB6190

sb6190 - power on failure

After power outage, my sb6190 will no longer power up. What happened?

1
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VIP
5 days ago
K
The Many
Kenneth1688The Many
asked in G34

password for the modem G34

Where do i find my password for this modem?

1
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VIP
5 days ago
E
The Many
erikaxe
asked in mAX PRO (W133/W31) and Plus (W130/W30)

mAX PRO W31 Link Aggregation Control feature available in bridge mode?

Regarding Arris mAX PRO W31, is the Link Aggregation Control (LACP, 802.3ad) feature available and supported when the router is in bridge mode?

1
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VIP
5 days ago
A
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atkinson40The Many
asked in SBG10

SGB10 Will not reset to default User/Password

I have pressed and held the button in the little hole and waited until lights go out.   Then waited until it came back up.  I have internet access, but the login on the SBG10 is not being reset after multiple attempts.  I read about a suggestion to reset the gateway, but do not see directions on how to do this.

1
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VIP
5 days ago
F
The Many
Franklin HarwoodThe Many
asked in SBG8300

SG8300 not accepting captcha codes on the settings page.

I'm trying to raise the firewall security level and the captcha codes I enter are not being accepted so that the router will let me save the new settings. It just keeps feeding me new ones. Some are hard some are easy. I’ve tried upper case, lower case, spaces between characters. Nope. I’m probably up to 30+ attempts now.

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F
The Many
5 days ago
J
The Many
Jlalexander74The Many
asked in G34

using the G34 as a router only

I just moved into a new home and bought the G34 so I do not have to rent a router from Cox. However, Cox could not fully activate the G34 because my home has fiberoptic, not cable. But is there any way to use the G34 as a router only? 

1
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VIP
6 days ago
B
The Many
BigBug35The Many
asked in SBG8300

SBG8300 compatible with windows 11

Is my SBG8300 compatible with Windows 11?

1
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VIP
6 days ago
L
The Many
ladygraceThe Many
asked in SBG8300

ARRIS Surfboard SBG8300-RB no internet access

No connectivity issues until a big storm rolled through. My Alexa alarm went off in the morning and I couldn’t turn it off by talking to it so I went over to unplug and noticed it had no internet connection. When I got home later that day still no internet. I unplugged it for 30 seconds, nothing. Then again for 2 minutes and nothing. I noticed the lights never blinked or changed colors. They both are solid blue when plugged in, off when unplugged then right back to solid blue as soon as I plug it back in. I tried doing a hard reset and it won’t even respond to me pushing the reset button for 10 seconds or 30 seconds. Any ideas or suggestions appreciated! 

3
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VIP
6 days ago
J
The Many
JofBThe Many
asked in SBG10

arris surfboard sbg10 - Unable to setup the SBC app.

I can’t get it up and running, because when I scan the QR code, it asks to download the Arres app. Once I do that, it asks me to scan the QR code on the device, but it keeps saying it’s invalid. Now I’m trying to set it up manually, but the app is telling me they don’t support this device.This should be much easier, right? 

2
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VIP
6 days ago
J
The Many
JjgoalieThe Many
asked in G34

G34 upload speed

Hello, what is the maximum upload speed for G34 modem?

3
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VIP
6 days ago
S
The Many
smurrahThe Many
asked in SB8200

SB8200v3 has no advanced tab to turn on link aggregation

Where is the advanced tab??? theres no way to turn on the link aggregation thats the whole point of buying this modem to get 2 Gbps speeds. 

5
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VIP
7 days ago
J
The Many
JohnsonjThe Many
asked in SBG8300

Initial login not working not SBC app or GUI web portal on SBG8300

I just recently purchased SBG8300 i am connected to the internet on it. However, i cannot get into the modem settings to set the rest up. Neither the mobile app nor the internet page will accept the admin and password defaults. any help would be appreciated!

2
K
The Many
7 days ago
E
The Many
eswoThe Many
asked in G34

Backup the configuration on a G34

Surely there is a way to backup the configuration on a G34? I hear from a lot of sources that it cannot be done which makes no sense at all. Am I missing something here? Why in heavens name would Arris not provide this fundamental and necessary function? Are you telling me I have to screenshot/write down every last one of the things you have altered, and keep that around and manually re enter it all if something goes wrong?

2
E
The Many
8 days ago
E
The Many
elenapifferiniThe Many
asked in Modem - General

how to update my modem without router?

I only have a modem but no router, and I use ethernet. How to update my equipment? I’m cox

1
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VIP
8 days ago
C
The Many
cinderjackThe Many
asked in SBG8300

SBG8300 - How to change the modem name and password

Hi, I have a new Surfboard sbg8300 modem. I have 20 renters who regularly connect to it. Rather than have to tell everyone the new modem name and password I’d love to be able to set it to what it used to be. How do I do so?

1
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VIP
8 days ago
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