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SURFboard Central Mobile Application and Services

SURFboard Central Mobile Application and Services

65 Topics

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FeoggyThe Many

asked in Installing my device with the mobile App

Wont go online!!!!

Had the Internet peeps come out and they said everything was good to go! Tried to get my Modem/router to get things going and NOTHING!

1312

1 year ago

Community AdminButton Mashers

posted in SURFboard Central Mobile App

What are some cool new features you'd like to see for the SURFboard Central app?

Are we missing settings you’d like to control? Or maybe you have an awesome idea for new things the app could do for you. Please let us know what sort of features you’d like to see for the app here!

1197

1 year ago

jalcalaThe Many

asked in SURFboard Central Mobile App

Removed Parental Profile still active

I originally created a profile to block WIFI to our TVs at a certain time. I no longer need the rule and deleted it, but the system is still behaving as if the profile is still there. The system has been reset multiple times, but it’s still behaving the same way. Any ideas?

711

1 year ago

Ccatt327The Many

asked in SURFboard Central Mobile App

App is only showing Modem

My 8200 modem is still showing on the app, but neither 6600 main or satellite showing. They were there and I was able to set up the network, but now the app only shows modem. Network still working both wired and wireless??

502

1 year ago

blcollins84The Many

asked in Installing my device with the mobile App

Surfboard Central - Internet connection not available to mobile device error

I am at the very first step in the mobile app setup. It tells me my mobile device does not have internet connection. However it does have internet. I am at an impasse. Error code is 0002-1002. What is going on?

9212

1 year ago

Ugo1stThe Many

asked in Features and Services

Blocking a URL

I have an ARRIS DG3450, In: Parental Control > Managed Sites, I've added https://www.tiktok.com/ (always) checked each device NO, but can still access tiktok on all devices, Am I missing something?

772

1 year ago

Jeff DunnThe Many

asked in Features and Services

Is ARRIS an ISP?

All i needed to know was , is Arris a ISP also?

371

1 year ago

BacoffmanThe Many

asked in Features and Services

I am trying to get to a log in site but cannot locate a site. Can someone please help me?

481

1 year ago

Jeff DunnThe Many

asked in Features and Services

Administrator

i dont do social..all i have is a simple question which requires ONLY a simple answer…im very busy and leave if im made to wait

391

1 year ago

jkreutz1952The Many

asked in SURFboard Central Mobile App

Cannot Log Into Surfboard App

I know my e-mail and password for logging into the router by going into 192.168.1.0 on my browser and that works great. I can do everything I want to do. When I go to use the same login/password on the Surfboard App for my iPhone, it tells me e-mail or password is incorrect? I cannot use the APP at all now. I need way to reset my password on the APP.

4191

1 year ago

RARThe Many

asked in SURFboard Central Mobile App

Surfboard Central App and SBG10 Combo Modem/Router

My ISP svc rep helped me overcome an installation error on my part (ID-10-T) after I failed to provide the proper ID to my ISP. (Rep was also updating/troubleshooting my overall connection & cabling). The SBG10 now works perfectly. Question: What purpose is the Surfboard Central app now?--When I try to use it, it wants to start the installation of the unit again, which I certainly don’t want to do. App only seems to give me option for initial installation or to choose an option if I’ve already installed used the “legacy app.”

1141

1 year ago

BigDamBrowncoatThe Many

asked in Installing my device with the mobile App

SURFboard Central mobile app setup

I have a G36, so I downloaded the SURFboard Central app for it, but I'm at an impasse with step 3 of the setup, "select your internet service provider", as my ISP (TDS Telecom) is not an available option to select, nor am I able to add TDS to the list of ISPs for selection. So, I can go no farther. How can I fix or work around this problem?

3421

1 year ago

keithnorton101The Many

asked in SURFboard Central Mobile App

Appears router factory reset no longer can use the Surfboard Central mobile app cached username\password

Appears router factory reset no longer recognizes the Surfboard Central mobile app cached username\password.Because of the sign-in on the app, the ‘admin’ username cannot be used and does not provide the admin password.Therefore I am unable to use the Web UI on the mobile app configure

1891

1 year ago

ian02054The Certified

asked in SURFboard Central Mobile App

surfboard Central app never connects

My network is running fine, But surfboard Central app never connects… it either verifies the verification code, and then hangs (looping dots), or, if I exit the app and go back in, it wants to continue on-boarding my device (even though they are running fine) and never connects to them when it is showing the bluetooth symbol on the graphic (same circling dots). have tried two different devices (which both used to work fine, and tried uninstalling and reinstalling the app. Both devices are android (phone & tablet) all have latest OS installed, and the app heas been reinstalled using the version in the google play store today.the Arris devices on the mesh are the surfbaord mAx 7800 (W30)…** Update**Ohh after I posted this it finally finished (so I had time to wait, register for an account here, type out all of this etc… over 5 mins) and says bluetooth connection failed (even though it is on on my phone, and my phone is connected to the router) and gave me an error 0014-1202 I also tr

6143

2 years ago

SavannahmanThe Many

asked in SURFboard Central Mobile App

New App Ver does not show backhaul speed

I have noticed the new version of the app has eliminated the backhaul speed display for the satellite routers. I'm not sure why Arris would do that. Is there a way to monitor the backhaul speed with the new app version? Thanks

893

2 years ago

ss122sbThe Many

asked in Features and Services

SB APP/G36 install issues.

New user senior. HELP! Recommendations.Multi issues.Can’t log in web interface.Can’t check speed (1.2 GB), Failed to configure. (sometimes speed posted on home page network) speed)2-3 service calls at install not much help. Changed/name password after install; - won’t hold?Why sometimes 5G devise change to 2.4. Not sure one device lost connection and complete network not working?I would have returned but spend too much time configuring all devices WIFI ETC. will monitor!Many devices unknown? Why duplicate network as secondary home?App needs updates? Can’t use PC OR MAC FOR APP or web interface.ThanksSs

1341

2 years ago

gbanasiakThe Certified

asked in Installing my device with the mobile App

Surfboard central keeps reseting

Here are the problems:1. Open app2. "Get Started" screen.3. Permissions.4. Select device, ISP cable without Wi-Fi.5. SB8200.6. Xfinity.7. Activate, Skip.8. I'm Online.9. Scan bar code. S/N 21C541334702536 mac F8790A27EA4D10. REGISTRATION GOOD. App shows modem and router.If app is closed or another opened then surfboard app reopened, go back to #2.If add new satellite selected, pressing next does nothing.Restart router button works.Tapping WAN settings closes app then back to #2. SoftwareArris SURFboard CentralVer. 4.0.10 ModemM/N SB8200S/N 21C5 4133 4702 536mac F8 79 0A 27 EA 4D RouterM/N W31S/N 94D3 J945 5100 398MAC 74 8A 0D FF A7 25

3044

2 years ago

Where the Wild Pings AreCable Modem Commandos

asked in SURFboard Central Mobile App

Amazon Fire Tablet

Can I use the Surfboard app on my Amazon tablet?

393

2 years ago

TheelboxerThe Many

asked in Installing my device with the mobile App

create account in surfboard central

Trying to create an account with Surfboard Central when setting up the connection with my network . I put in the email address and enter it takes me to the form where I enter my name and approve Arris to send promotions. No matter if I hit to SIGN ME IN or CREATE AN ACCOUNT I am taken back to the beginning of the form. It never lets me complete the account creation. I have been running Surfboard Manager and will be till I can figure out the problem ANY SUGGESTIONS?

8332

2 years ago

psupaThe Many

asked in SURFboard Central Mobile App

SBG7400AC2 fails Speed Test using SURFboard Central App 4.0.9

Purchased the SBG7400AC2 recently.Out of the box the speed test worked with Spectrum. After configuring it with custom SSID, etc. I now get this error. I am using this on an Android phone. Is there a setting I’ve missed? Can this be configured on the Web UI?http://192.168.0.1/router.htmlFunctionally, the internet speed is working fine with Spectrum and the Modem/Router. I just can’t get a successful test from the app.

1957

2 years ago

phlyxThe Many

asked in Features and Services

Arris VMS1100 - Cannot Clear hard Drive!!!

We just dropped our Frontier FiOS service (was formerly Verizon FiOS) and they told us to do whatever we wanted with the equipment. One of the pieces is an Arris VMS1100 DVR. We don’t mind giving it away *BUT* I would rather clear the hard drive first. Found the manual and was able to get into the BUI (Basic User Interface) and found the manual states to go to 01 Diagnostics and within 5 seconds depress DVR three times and then FiOS TV. We have several remotes and tried several of them. Can get around the menus find but when we select 01 Diagnostics and then do DVR three times and then FiOS TV, it does absolutely nothing. Just sits there on the Diagnostics screen. Is there some trick we’re missing to clear the DVR hard drive?

2631

2 years ago

Babuz1The Many

asked in SURFboard Central Mobile App

app didnt finish setup

The app sort of worked up to the security check request to write the scrabbled word. Scrabbled word wasn’t visible. Refreshed, reconnect, try 10 times… same results new G36, freshly downloaded app, nothing… I have a new iPhone, up to date versionthe app seems buggy and I can’t use it.if I click the question mark on that Security check page it saysAccessDeniedAccess DeniedJBZ8EN1RPYS9WVZHbVp7WPQdUvvWZ8u0hWev7PhhBauI have not changed anything on the modem, just got it last night.

1631

2 years ago

D-a-n_LThe Many

asked in Installing my device with the mobile App

Surfboard Central Error Code 0000-1612

Has anyone been able to get the Surfboard Central working. I got it working out of the box but as soon as I change the WiFi password it will not connect. 🤨

20475

2 years ago

BpauquetteThe Many

asked in SURFboard Central Mobile App

why doesnt the surfboard central app work?

The user interface in surfboard central is very confusing. Why does it spout gibberish error messages? Can you change the error codes to more helpful error messages? If I am already connected to the wifi, why can’t it detect that? Your support staff directed me to uninstall the app. What do they know that you don’t? What does the code 0000-1612 mean? This app is junk.

28391

2 years ago

danwdawsonThe Many

asked in SURFboard Central Mobile App

Surfboard Central no longer working Aug 17, 2022

I have been using the app for more than a year. It recently stopped working with my devices and my satellite devices have ceased connection. (I have multiple W31’s using these with a SBG6580 modem). I have reloaded software and reset the devices and modem multiple times.The mobile app will not complete setup of the W31 devices.

1622

2 years ago

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