Skip to main content
  • Community
  • SURFboard Central Mobile Application and Services

SURFboard Central Mobile Application and Services

SURFboard Central Mobile Application and Services

65 Topics
kevincalori
The Many
kevincaloriThe Many
asked in Installing my device with the mobile App
Integrating SURFboard Device Data with Splunk for Real-Time Analytics

Hello, I recently installed my SURFboard device using the SURFboard Central mobile app and it's working great. I am interested in leveraging the data from my SURFboard device for real-time analytics and monitoring using Splunk.Does anyone have experience or tips on how to integrate the SURFboard device data with Splunk? I have referred  to the link for splunk site is Getting Started with Monitoring Your Network I am looking for ways to export the device logs or data streams to Splunk. Set up Splunk dashboards for monitoring network performance and device health. Automate alerts in Splunk based on certain thresholds or anomalies detected in the SURFboard data. Any advice  would be greatly appreciated!  Thanks in advance!😊

1
S
Wi-Fi Warriors
1 month ago
U
The Many
usman2k3The Many
asked in Features and Services
ARRIS VIP7802

Hi i have VIP7802 from Du telecom but i need to update it firmware because i cant able to use it as a android device can u help me out thanks

2
S
Guardians of the Gateways
2 months ago
J
The Many
JanThe Many
asked in Features and Services
Unable to connect Wi-Fi on computer

I don’t see the network on my windows 10 computer in the other room maybe 15 meters of the router. It’s an stationary computer so it can’t be moved. The Wi-Fi is working perfectly on other devices so I don’t really know what the problem is. The router is connected via cable from the network provider (when I plug out the router from the cable it doesn’t work) so I can’t move the router 

1
S
Guardians of the Gateways
7 months ago
W
The Many
wilvanwilThe Many
asked in Features and Services
VIP5002W-ZG remote control codes

hi, I have a Sofabaton U2 remote control, and now I have a new tv/internet provider(Ziggo, here in the Netherlands), which provided me the Arris VIP5002W-ZG. (they call it the Ziggo Next Mini)Seems this one is a fully bluetooth controlled device?My tv has an option to pair a bluetooth device, so I managed to do that with my Sofabaton remote control. That works.The VIP5002W-ZG unfortunately has no option to pair a bluetooth device. (It did automatically find my Sony receiver and my Xiaomi TV for volume control for example)  And my Sofabaton remote control has no option to learn bluetooth signals.So what I am looking for, is the(or better all) bluetooth codes for this specific Arris VIP5002W-ZG.Sofabaton do have an Arris VIP5002W in their database, but it's not working for me to control my VIP5002W-ZG.(it's even in their infrared database…...)I read a lot of people with Samsung one remotes, Logitech or other universal programmable remotes have this same issue with the Ziggo Next Mini.So,

1
S
Guardians of the Gateways
8 months ago
C
The Many
carlalesanaThe Many
asked in SURFboard Central Mobile App
username

I can’t login on my surfboard account 

1
S
Guardians of the Gateways
8 months ago
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
posted in SURFboard Central Mobile App
Update: Speed Test Service

Hey SURFboard Community, The speed test service on the SURFboard Central app is not supported at this time, but we are working to resolve this and offer the service again as soon as possible. In the meantime, you get your ISP speed test site from the list below. Alternatively, you can also download the fing mobile app or desktop app to run speed tests, visit fing.com to learn more about these apps. Internet Service Provider Speed Test URL AT&T http://www.att.com/speedtest/ Atlantic Broadband http://speedtest.atlanticbb.net/ Cable One http://myspeedtest.cableone.net/ Century Link http://speedtest.centurylink.net/ Charter http://speedtest.charter.com/ Xfinity (Comcast) https://speedtest.xfinity.com/ Cox https://www.cox.com/residential/support/internet/speedtest.html Spectrum https://www.spectrum.com/internet/speed-test.html  I’m curious what’s everyone’s “go to” speed test site/app, let us know in the comments! 

7
D
The Many
8 months ago
R
The Many
Roger LoftisThe Many
asked in SURFboard Central Mobile App
Unable to change the Wi-Fi credentials on SBC app

Using the mobile app it will not take my network name change or password. This is on either 5 or 2.4 GHz

1
S
Guardians of the Gateways
8 months ago
NerdyT
The Many
NerdyTThe Many
asked in SURFboard Central Mobile App
Update Email in SBC application

Is it possible to update your email in the SURFboard Central app? Or do you have to create a new account? Changed my email address after a relationship went sour and trying to get everything up-to-date for everything that has my old email address. Any help would be appreciated.

1
S
Guardians of the Gateways
8 months ago
C
The Many
ClovisTDIThe Many
asked in SURFboard Central Mobile App
Password to login to SufBoard app

I setup my modem using the app, and it worked fine.  The problem is I need to change the bridge mode on the modem, and when I logged in on my computer to the modem, it asks for my e-mail and password.  It says to use the e-mail and password that I use to login to the app.The problem is that the app only asks for e-mail address.  For some reasons, there is no password field.  I even logged out on the app, and then re-logged back in without supplying any password.The question is:  How do I retrieve my password (if any) that is needed to login to the app? Thank you

1
S
Guardians of the Gateways
9 months ago
W
The Many
Woodsmith93The Many
asked in SURFboard Central Mobile App
SurfBoard Central App

I cannot get past the Captcha part of the SURFboard app. It is giving the message that I am not putting in the correct characters. I tried multiple times and even had someone assist me to make sure we agreed on the letters/numbers we are seeing. Has anyone else had this problem? Is there a fix?

2
S
Guardians of the Gateways
9 months ago
S
The Many
stan-qazThe Many
posted in SURFboard Central Mobile App
Surfboard Central - Internet connection not available Error 0002-1002 - Solution

Just got a new modem and this app, it failed to work with: Error code is 0002-1002 when hooked to my LAN but when I disabled WiFi on my phone it loaded properly.Much digging in my LAN security settings and logs discovered a hard coded DNS requirement for the Google DNS server 8.8.8.8 that was causing the error.Temporarily opening my security system to allow that connection allowed the app to function, Re-enabling the LAN security results in the original failure and error code.

2
B
The Many
9 months ago
7
The Many
77654tyuThe Many
posted in Features and Services
Apps loading slowly Samsung Galaxy solved

Using Samsung A52S5G handset I started to notice apps were loading really slowly BBC iPlayer, Amazon,Netflix all the usuals,  over Wifi YOUFIBRE 150 Mbps. The handset mobile data would load them instantly.  Youfibre live chat had no idea, iPlayer support suggested it was my ISP. Samsung live chat had no idea but tried several fixes. Anyway Youfibre engineer visited today on unrelated matter and I asked him and he had immediate resolution. The Youfibre team had enabled both bands on my NVG578LX. This he said would solve the issue, he reset router to 2ghz only , immeditely all apps are responding as fast as they should be.    

0
7
The Many
9 months ago
A
The Many
AkcThe Many
asked in SURFboard Central Mobile App
Unable to login the Surfboard central app

I set up my router app with a pervious phone and now am having trouble connecting the app with my previous account. I don’t remember the password or the email I used to set it up. The router still works but I can’t connect to the app. Any way to retrieve the password and account email/username?

1
S
Guardians of the Gateways
9 months ago
G
The Many
gtantoniorThe Many
asked in SURFboard Central Mobile App
The application does not work TG2482AP2-85

Previously the application worked correctly, now it no longer works, I already did a factory reset and I can't get it to work I need a solution  

2
K
The Many
1 year ago
K
The Many
katemapThe Many
asked in SURFboard Central Mobile App
Removing Old Equipment from Account

I purchased a new modem/router combo but the old one still appears on my account. How do I delete it? It actually says NEW next to the old one.

1
S
Guardians of the Gateways
1 year ago
S
The Many
SParkForcesThe Many
asked in SURFboard Central Mobile App
Enable Single SSID broke my WiFi

I tried the “Enable single SSID” option on my SBG7600AC2 and then realized what it did so I tried to undo it. When I undid it, it forced all devices onto the 2.4GHZ option and even if I connect to the one that is 5.0GHZ on my phone or computer, it says it’s not connected to it through SURFboard Central and also my WiFi sucks now when connected to it. I need it to game and watch streams but now it messed up the quality. (Please don’t mind the WiFi names, it’s an inside joke 😅) (edit: delete image with SSID name)

2
S
The Many
1 year ago
Ebojager
The Certified
EbojagerThe Certified
asked in SURFboard Central Mobile App
SURFboard app for iPhone shows wrong device as (me)

Seems like the Surfboard Central app picks the wrong device as me and so when I run a speed test from the phone it says I’m running it from my TV which is offline etc. Anyway to fix that ?

3
S
Guardians of the Gateways
1 year ago
C
The Many
CasanixiaThe Many
asked in Installing my device with the mobile App
factory reset ax7800 now stuck with error 0000-1401

I did a dumb and factory reset the mesh max plus router before removing it from surfboard central, now when trying to do the onboarding in the app the router fails every time it gets to the firmware download part. Giving me the above error code and telling me to reboot the router to download the file and if the problem persists, to call customer support. I have tried everything from deleting the app and clearing the cache and data to seeing up a new email in the app. I have also performed another factory reset, compels disconnected everything including the modem from each other and the power and booted up one at a time, following the install instructions for a new router. I am doing this at 1am pdt so can't contact support yet due to their hours. Will attempt when i wake up. This is very frustrating though as i had to perform the first reset because the internet slowed to a crawl and was fine from the modem and a power cycle did not fix the issue

8
K
The Many
1 year ago
B
The Many
Babuz1The Many
asked in SURFboard Central Mobile App
app won’t send confirmation code

Very frustrating trying to get the modem to work with XFinity. I am about ready to ship this piece of junk back. Spent hours troubleshooting it and still sketchy set up. Right now, trying to use the app and get to the point where it says ‘enter confirmation code’ but the app isn’t sending one. It baffles me why the instructions are not better and being many people use XFinity, should be a no brained. Take my money and produce bad products… 

1
S
Guardians of the Gateways
1 year ago
DeathSchuldiner
The Many
DeathSchuldinerThe Many
asked in SURFboard Central Mobile App
New App Problem

Ok, first of all, this is an app problem. I have an Arris SURFboard SBG7600AC2. (just for reference) Everything works fine except for the app. I get everything setup on the app and i get this...So what is wrong here? I cant get anywhere with this. All i need is to be able to manage the modem through the app. This is far as i get. Please help.

4
S
Wi-Fi Warriors
1 year ago
G
The Many
GamelinjThe Many
asked in SURFboard Central Mobile App
cant see connected devices remotely on surfboard app (7400 cable modem)

On Surdboard apps, I can’t see the connected devices remotely ( connected to a friends wifi or on cell connection.it only shows the list at home when connected to my own wifi. I ha à iPhone 12am I missing a configuration ??my friend has the same cable/router and it works on his android phone !

1
S
Guardians of the Gateways
1 year ago
S
The Many
SmudgepapaThe Many
asked in SURFboard Central Mobile App
product registration

I attempted to register my SB8200 with arris using mobile app. Kept getting error code 0000-1506 so tried on web site and get message that modem is already registered. How do I determine if indeed it is registered and to whom?

1
S
Guardians of the Gateways
1 year ago
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in SURFboard Central Mobile App
Edit Device Name in the SURFboard Central App With Cable Modems

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App.  The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem.  Editing client device names is not supported on the SURFboard Central App but it’s available on Fing Desktop.  Sign up to download Fing Desktop in the SURFboard Central app free of charge for full network details on your client devices. 

1400
SURFboard_Big_Kahuna
The Certified
1 year ago
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in SURFboard Central Mobile App
Device Names Are Not Displayed in the SURFboard Central App With Cable Modems

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App.  The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem.  Some client devices will display an IP Address instead of the device name and the device icon does not reflect the device type in the device list.  A few factors can happen as the client device is not detected by Internet of Things (IoT), MAC Address is randomized, and iOS devices do not share MAC Address information.  For full details of your network client devices sign up to download Fing Desktop in the SURFboard Central app for free of charge.

1230
SURFboard_Big_Kahuna
The Certified
1 year ago
M
The Many
Meaganh16The Many
asked in Features and Services
parental controls

I have an Arris modem/router DG3270a that I’m trying to set parental controls on. I’ve logged in and added all the keyword filters and website filters. I’ve checked the box that enables Parental controls, and clicked apply. The parental controls are still not working. What do I need to do next? 

1
S
Guardians of the Gateways
1 year ago
Terms & ConditionsCookie settings