SURFboard Central Mobile Application and Services

I have an S34 modem that is connected to a w30 mesh router that is located in the main floor of my townhouse. Upstairs, less than 30 linear feet away, I had a second w30 mesh router to try to improve the signal on the second floor. Sometimes, the app only shows one of the satellites, the one downstairs, with every device in the house connected to it, even though the LED light on the upstairs module is solid blue, it doesn’t show in the app. Sometimes, it does, but still, all devices connect to the downstairs module. Today, I tried to manage the network via the app on my phone, can’t do anything: MY DEVICES shows 00 online and there’s an error message at the top of the app screen that says “Access to your network is currently unavailable” and only one satellite is showing. I went through the steps to add the second, everything went normal, but still the error message. I tried to sign into the app on my iPad and everything looks the way it should: both satellites appear and for the first

How do you remove a device from your internet

I have never been able to connect to the Surfboard Mobile App (Android). Here is the error message: “We could not make a connection to your Surfboard gateway. This may happen because of the following reasons: 1. The mobile device is NOT connected to the Wi-Fi network provided by the gateway. Please use the mobile device settings application to join the Wi-Fi network provided by your gateway.” There is also an error code 0000-1900. The problem is that I am connected to the Wi-Fi network provided by the gateway, which is the only Wi-Fi network that I have on my home network. Please advise.

Arris G18 modem router combo I want to use it as a router Even after resetting it just blinks continuously and it is really hot I chose connect gateway, should I have chosen the other option? What can I do?

Using the SurfBoard app, I can see my G36 network and some of the devices connected to the gateway. In the top information bar it reports “Access to your Network is currently unavailable”. This remains after reloading the app and cycling the power on the gateway. I can log into the gateway with a browser. There, I can see all the devices connected. How can I make the app work properly?

Parental controls aren’t working. I can still access bad sites Can someone help

I recently purchased a G54 and W133s. I was able to set up to the G54 without issue. When setting up the W133s, I’m in the Surfboard Central app, and the place where it is supposed to “Add Satellite” or “Add Device” is missing from the app. After many searches, I’m still empty handed. I can’t find it anywhere in the app, anywhere in the web interface, or anywhere in the community. The app on the box of the W133s directs me to Surfboard Central. Any help is greatly appreciated!

I am receiving error 0000-1612 and cannot connect to Surfboard to obtain a password. I’ve turned the power off and on, unplugged everything and back in, and did a factory reset. I’ve uninstalled the app, and I still cannot get in. I’m using a G20. DOCSIS 3.1

What app works with the SB 8200

I have an odd cell phone and printer from one of my neighbors showing in the Surfboard Central app after running a scan. I would like to deny this IP or Mac device but I find no option to do so using the SB Central app. I could do this if I log directly into my G-36 modem using the web interface but right now I have Wifi OFF so that the W30’s on my mesh setup handle the devices in my home. Does anyone have instructions on how to knock unwanted devices off your channels?

hello, does anyone have the API for Arris VIP7002W IPTV Box? kind regards

How to block certain websites for anyone who joins my network? I am using arris surfboard.

Registered new G34 modem/router via Sufboard central. Worked fine. once I change SSID names, default passwords and make other customized network settings, the app no longer sees my device. I deleted the device and attempted to add it again. Went through fine and connected to new SSID. Then on the final step, a vague Error Code 0000-1612. only way to proceed is to factory reset the device which I won’t do again.

O meu Controle remoto não está funcionando corretamente, não consigo mudar de canal nem fazer qualquer outra manobra com o Controle,desde desligar ou ligar o de codificar, a marca do meu Control é arris

I need to set up a new SURFboard app with a different email.

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App. The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem. Editing client device names is not supported on the SURFboard Central App but it’s available on Fing Desktop. Sign up to download Fing Desktop in the SURFboard Central app free of charge for full network details on your client devices.

Hello, I recently installed my SURFboard device using the SURFboard Central mobile app and it's working great. I am interested in leveraging the data from my SURFboard device for real-time analytics and monitoring using Splunk. Does anyone have experience or tips on how to integrate the SURFboard device data with Splunk? I have referred to the link for splunk site is Getting Started with Monitoring Your Network I am looking for ways to export the device logs or data streams to Splunk. Set up Splunk dashboards for monitoring network performance and device health. Automate alerts in Splunk based on certain thresholds or anomalies detected in the SURFboard data. Any advice would be greatly appreciated! Thanks in advance!😊

Hi i have VIP7802 from Du telecom but i need to update it firmware because i cant able to use it as a android device can u help me out thanks

I don’t see the network on my windows 10 computer in the other room maybe 15 meters of the router. It’s an stationary computer so it can’t be moved. The Wi-Fi is working perfectly on other devices so I don’t really know what the problem is. The router is connected via cable from the network provider (when I plug out the router from the cable it doesn’t work) so I can’t move the router

hi, I have a Sofabaton U2 remote control, and now I have a new tv/internet provider(Ziggo, here in the Netherlands), which provided me the Arris VIP5002W-ZG. (they call it the Ziggo Next Mini) Seems this one is a fully bluetooth controlled device? My tv has an option to pair a bluetooth device, so I managed to do that with my Sofabaton remote control. That works. The VIP5002W-ZG unfortunately has no option to pair a bluetooth device. (It did automatically find my Sony receiver and my Xiaomi TV for volume control for example) And my Sofabaton remote control has no option to learn bluetooth signals. So what I am looking for, is the(or better all) bluetooth codes for this specific Arris VIP5002W-ZG. Sofabaton do have an Arris VIP5002W in their database, but it's not working for me to control my VIP5002W-ZG.(it's even in their infrared database…...) I read a lot of people with Samsung one remotes, Logitech or other universal programmable remotes have this same issue with the Ziggo Next Min

I can’t login on my surfboard account

Hey SURFboard Community, The speed test service on the SURFboard Central app is not supported at this time, but we are working to resolve this and offer the service again as soon as possible. In the meantime, you get your ISP speed test site from the list below. Alternatively, you can also download the fing mobile app or desktop app to run speed tests, visit fing.com to learn more about these apps. Internet Service Provider Speed Test URL AT&T http://www.att.com/speedtest/ Atlantic Broadband http://speedtest.atlanticbb.net/ Cable One http://myspeedtest.cableone.net/ Century Link http://speedtest.centurylink.net/ Charter http://speedtest.charter.com/ Xfinity (Comcast) https://speedtest.xfinity.com/ Cox https://www.cox.com/residential/support/internet/speedtest.html Mediacom https://mediacomcable.com/speedtest/ Sonic https://www.sonic.com/speedtest Spectrum https://www.spectrum.com/internet/speed-test.html I’m curious what’s everyone’s “go to” speed test site/app, let us know in the comm

Using the mobile app it will not take my network name change or password. This is on either 5 or 2.4 GHz

Is it possible to update your email in the SURFboard Central app? Or do you have to create a new account? Changed my email address after a relationship went sour and trying to get everything up-to-date for everything that has my old email address. Any help would be appreciated.

I setup my modem using the app, and it worked fine. The problem is I need to change the bridge mode on the modem, and when I logged in on my computer to the modem, it asks for my e-mail and password. It says to use the e-mail and password that I use to login to the app. The problem is that the app only asks for e-mail address. For some reasons, there is no password field. I even logged out on the app, and then re-logged back in without supplying any password. The question is: How do I retrieve my password (if any) that is needed to login to the app? Thank you