mAX® Mesh Systems

I am able to set up the main router and when i go to try to set up the satellite device in the Surfboard Central app. When I click on the “Next” button, nothing happens. I tried for over 30 minutes trying to click the Next button and nothing happens. If I close out the app and try to log in again, I get prompted to set up everything all over from scratch. It also takes about 20 tries each time to get the app connected to the device. Each try takes me over an hour. Things I’ve tried: Restarting the phone Reinstalling the app Tried installing the app on other phone and tablets Tried switching the Mesh units (swap router and satellite) Factory reset the routers Have the satellite sitting right next to the router

Have a Arris T25 cable modem with Xfinity 600mbps Internet/Voice plan. I have a Netgear 6400v2 ac1750 router and everything runs great. I want to replace the Netgear router with a mesh W121 MAX ax6600 (P/N WR00ZAE21DB) which I have two units as one will be a satellite. I run the Surfboard Central App and follow directions (power down modem and router, modem cable to WAN of W21...) and go through the setup process fine until I get to end where it wants me to connect to newly created SSID which I called (Buddie’s) with my new password which I entered 100% correct. Can’t connect to the WIFI and am thrown to the Xfinity activation screen. W21 router blinks green and white at this time and when I checked Xfinity app to activate T25 modem it says I do not have an Internet plan when I do (Message from Xfinity app: (“You need xfinity internet to continue” exit activation). I did a chat with Xfinity and had them activate the modem but still couldn’t connect W21. I tried this with both w21 units

Hi everyone. I have a G36 cable modem connected to one MAIN W30 extender/router via ethernet cable. The main W30 is connected to two other extenders. I noticed on the Surfboard app GUI settings that I can enable bridge mode. But I also see this bridge mode setting using the web interface to my modem. Which one should I use to turn off the wifi for my mesh setup? Turn on Bridge mode at the my Modem, or use the app. to turn on bridge? Trying to avoid the double NAT issue.

This has been a terrible experience thus far. I have tried to set up the first main router and it took 3 hours for "connection" progress" . Then at nearly 100% says "We are experiencing an issue connecting with out back office". Edit: I tried 4 different Android devices and and my last shot before returning was an apple iPad. The apple.Ipad worked! Don't use android during set up, it will take days and then fail.

I'm looking to buy the W161 for my mom. I setup an OPNsense firewall/router for her. I just want to replace her old Linksys router with something newer. Does the W161 support access point mode so that she can continue using OPNsense as her main firewall/router? Also, do both W161 devices support ethernet backhaul? Thanks.

During the install process I am unable to connect to the SURFBOARD-Onboarding network. I can’t find it on my available network list on my iPhone. I’m right next to my W122 that I’m trying to install and it’s definitely within range of my network. Please help.

Is there a supported way to increase the range of my w161’s? We really need a satellite option to make this a workable solution.

I seem to have set up my Arris surfboard max w121 ax6600 and satellite correctly (both are showing a blue ring and I have internet access). At one point I had access to the Arris surboard manager and could see my network and run speed tests) but for some reason I am now unable to. I re-installed the app (orange colored) and clicked setup my wireless gateway device - provided my wifi network name and password and got a success you have successfully connected. clicked continue and got an error cannot connect to your wireless gateway. Provided my credentials again and got the error network connectivity to wireless gateway has been lost. Please try again. Tried several times with no luck. Suggestions?

So, I cannot get back to the app working normally. I had to restart my ISP modem and the Surfboard router. I’m back on with the WiFi SSID I set up...internet is working, node/satellite seems to be working. However, when I go to use the APP, it thinks I am starting from scratch or brand new. How do I avoid this? If I go through the set up process, it remembers my old WiFi and doesn't do the popper set up process… I just want to app to bring up my system like it did before. I don't want to try and set this up again if possible. Any help?

Hello I gotten a ai mesh surfboard max pro got it set up but everything im connected I got a ip address of 192.168.7.x when I'm normally supposed to have an ip address of 192.168.1.x is there a way to change the ip address or is it the router?

Does anyone know when the end of life date is for the ARRIS SURFboard mAX 6E W161?

So many issues: I can setup the initial router. But it just hangs on “add a satellite” with “next” doing nothing. Cancel works just great. Assuming I give up on adding a satellite (which I am not) once the initial router is up and running (and working) if I exit the app on the phone and restart it, it wants to redo the entire setup of the initial router over again. Should I just return this ?

Issue - I am having major issues with my recently purchased ARRIS SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System when attempting to reconnect smart switches as well as new cameras and front door bell bought on Amazon from Aosu. Firstly, I have a Wow internet provided modem/router model ARRIS TG2472G that provides 2 wifi streams, one at 2.4 ghz and another at 5 ghz each with their own unique SSID. I use the 2.4 ghz SSID for the smart devices that turn lights on and off via Alexa as well as Alexa echo devices and 5 ghz SSID for Amazon fire sticks to stream Amazon TV and live cable TV while PC equipment is hard wired on the Lan. All was well other than the range was limited to inside the house and newly purchased exterior cameras needed extra range from the wifi network. Hence I purchased the Surfboard solution from Arris. Problems that surfaced. Normally I would have gone to bridge mode on the Wow modem/router and let the Surfboard do all the routing but I didn't want to disrupt my

My modem randomly went offline last night. I have reset it multiple times both last night and today with no luck- tried unplugging as well. The modem itself appears to be connecting to devices but the modem will not connect to the internet at our apartment. No one else is having internet issues so I’m unsure what to do next.

I’m using a W31 as my WiFi router with 2 W31 satellites. All three are using channel 11 for the 2.4GHz band which is causing a great deal of signal interference. How can I change the channel?

I am trying to set up the W130 using Surfboard Central. And am experiencing the following: Surfboard Central App doesn’t retain settings on main router. Every time I open the app it attempts to walk me through set again and again. During setup the app stalled and crashed while trying to add the satellite. I have yet to get the satellite working. Things I have done so far: Tried set up on both android and iphone devices. Factory reset router and went through setup again….and again. Cleared cache/data in the app. This sometimes allows me to get to the management screen, but no devices appear connected to the router, despite there being more than 20 connected devices. If I try to go through the Add Satellite setup, the app stalls and ultimately crashes. What in the heck can I do to either get these routers working properly? Or, what is my recourse for warranty replacement or refund?

Surfboard app won't let me add additional satellites to my w133 mesh system. I have looked through all the previous questions like mine and the only thing that anyone says is to reinstall the app. I've done that over 20 times and 20% of the time I have to completely reinstall my network. This app doesn't work! Is there anyone out there with intelligent rational answers that don't involve the delete and reinstall the app ?

I have an ARRIS Surfboard mAX 6E W161 Tri-Band Mesh Wi-Fi 6E System. I’d like to add a second satellite to put in the basement to deal with the load of some gaming systems down there. What router will work as a satellite to add into an existing mesh system? (I tried to buy a second pair of W61s but the app didn’t recognize adding either of them into the existing network).

My guest network is very slow and not close to my normal network speed. Is there anyway to fix this.

Hello, I recently swapped to an S33 modem, which went well. Since then I purchased the W161 mesh package. I followed the instructions today to get the router connected but have had a string of failures. Once the router is plugged it turns on with the yellow light. Once the light is flashing white-green, I click continue on the Surfboard app on my phone as instructed. My phone is connected to my old WiFi which is still running separately. I did try without the old WiFi on, but the app said my mobile device didn’t have internet, which it did. After a short wait, the light on my router is now red, the app will spinning wheel for a few minutes and claims it got to 2% completion connecting to the back office. I ran it again while typing this and this time I got 5% in about 8 minutes. I did notice that my phone was no longer on my wifi, I assume the app removed it? I again got the same message “Internet connection if currently NOT available on your mobile device”. Error Code 0002-2500. I’ve

Can the mAX Pro W133 be customized like New Wifi name, etc??? Thanks David

Is there any way to make the satellite function as a main router? Arris should just allow access via browser (192.168.0.1) so that it can be setup that way. This would simplify the whole process. The app just complicates everything. With TP Link not being recommended, Arris has a chance to emerge as a good option, but the setup needs to be better. If each router has the same innards, why not just treat each as the same and have the selection for main or satellite?

I recently created my home network with the W133 mesh system. I would like to add one more mesh router to the system. Can I purchase a single W133 router or do I have to buy the system with 2? Is there another mesh router that would be compatible with my W133 system?

I have W121 MESH that I tried connecting. First W21 I tried connecting as main didn't connect for a while even after multiple resets. After 30mins the LED turned off completely and not sure if it is dead. Second one in the set I am able to connect as main and tried connecting the one with no led as a satellite but no luck. Is it dead? When I try to reset the LAN and WAN light glows and turns off. No issues with the power adapter. Please advise.

Title sort of explains it. I'm wondering if there's a way to see the devices connected to the guest network. I'm using the Surfboard W130. Everything else has been somewhat easy to manage, but I'm trying to ensure my smart lightbulbs are using the guest network as opposed to the main one.