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mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

167 Topics
Y
The Many
YtrakasThe Many
asked in mAX® Wi-Fi® 6E (W61/W161)
W161 Unable to access web GUI

Hello, I just set up my new 6E system but need to do further configuration through the web GUI. There is no clear way to access it, how should I?

3
plemans
Legends
9 months ago
F
The Many
fdiazaguirreThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W130 mAX Plus Mesh AX7800 WiFi 6

I bought the two towers mesh. But one is not working beyond the bluetooth. Is failing during internet connection step.  I reset it many times and still not working. May I return it to ARRIS? I bought them through this website since I am in Argentina and they do not accept them beyond the two weeks. 

9
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Guardians of the Gateways
9 months ago
A
The Many
asap7770The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Arris W31 wifi mesh router will not restart.

Recently the W31 Arris router stopped working entirely and now flickers white/amber/blue repeatedly in that order. I cannot reset it as it just does this again. I cannot remove it over the app to try to reinstall. There is no way to solve this from my current knowledge as all online fixes have been tested to fail. Does anyone have any ideas as to how to fix a router that simply stopped working (1 year old) and is just flickering all LED colors repeatedly? Full current setup:Arris Surfboard SB8200 Arris W31 mesh wifi router

6
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Guardians of the Gateways
9 months ago
E
The Many
erikaxe
asked in mAX® Mesh Systems - General
QoS/Device Priority for wired/ethernet devices

Why are wired/ethernet devices not listed in the Network Device Priority list for QoS/Device Priority? Ideally, with the W6B connected to a W133 mesh system, there should be an option to prioritize that traffic.

1
S
Guardians of the Gateways
9 months ago
B
The Many
Bobm18The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 disconnected, now gives 0000-1303

I returned home from a trip to find my W21 base node not working and refusing to reconnect with the 0000-1303 error. The cable and modem work with a direct connection to my laptop, so those are fine. I tried a factory reset, it gives the same have an extra, unused w21 node, so tried it, same error.  I unboxed  a spare, unused w21 and tried setting it up. Same error.  Running Surfboard Central on iOS 16.  thanks

3
B
The Many
10 months ago
M
The Many
Mark486The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
iPhone dropping on W31 mesh network

We have an iPhone that is dropping off my W31 network (base and 2 satellites),  I have seen on the Apple forum that a DTIN setting on the W31 maybe set at “3” and for the iPhone to work properly it should be set on “1”.  How to I change that setting or verify that is not my issue? I have multiple PC’s other iPhones, iPads etc that are not dropping.  Everything has been reset multiple times…   Thanks, frustrated!!!

2
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Guardians of the Gateways
10 months ago
A
The Many
adwebincThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Error Code 0000-1401 on Max Pro W31s

I am reading other threads of users having this same issue. It sounds like in some cases it has been resolved. In my case it does not seem to be resolved.  my WiFi network was down and I confirmed that the fiber and ONT was all working properly. So it seemed the only options was hard reset after hours of trouble shooting. I am running a mesh with 3 W31s. All three with complete resets are getting the 0000-1401 error. I’ve now spent 4 hours on this issue and what should be a very simple thing has burned significant time and tomorrow will be painful as a try to tether on video calls all day…Any suggestions on how to resolve?  

2
A
The Many
10 months ago
W
The Many
WadetaThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Satellite not connecting in W21

w21 satellite not connecting says loading. I preformed a reset and it’s still flashing green and white.   

3
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Guardians of the Gateways
10 months ago
S
The Many
salubryanThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W121 Not Able to Discern when a 2.4 GHz Device Wants to Use the Network; Need to Separate the 2.4 and the 5.0 GHz Networks

An answer was recently given to a community member about this topic and the reply was, “You cannot separate the 2.4 and 5 ghz networks. The mAX routers use an advanced technology and they would automatically choose the best Wi Fi radio for each client that connects to the network. If your client is still unable to connect to the 2.4 ghz, we recommend you to get in touch with the camera manufacture.”I have the same issue with devices that will only operate on a 2.4 GHz network.  Sending the questioner to the camera manufacturer is testimony to the fact that the mAX routers are not so advanced in technology. Before buying, I verified that the W121 had both 2.4 and 5.0 GHz capability, but had I known about this limitation of the ARRIS “advanced technology” not being able to discern when a 2.4 device is trying to connect, I would have gone elsewhere.  Does anyone know if this issue will be resolved anytime soon or if there is a software patch work-around in existence?

5
plemans
Legends
10 months ago
V
The Many
vfinley73The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 Stopped Working

Hi there,My W31 MAX Pro just randomly stopped working today. I have restarted it several times and even reset it to factory settings but it continues to blink red. Our home is wired for internet, and we’ve had it connected in our family room for at least 2 years, where it worked great. I just moved it and connected it directly to our modem and it still won’t connect. Is there anything else I can try?The error code I keep getting is 0000-1303. I have Spectrum internet and the model # of my modem is ET2251. It is DOCSIS 3.1 eMTA.Thanks in advance! 

1
plemans
Legends
10 months ago
B
The Many
beastmanThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
How to set up W31 with S33 by Frontier fiber internet service

I am using Frontier fiber for internet service.  I have (2) Surfboard Max W31for a mesh setup.  I prefer more control over my network and would like to see logs and some more advanced setup “Gaming”, Streaming etc from a modem/router. I purchased the S33 but does not have any features after hooking it up.  What suggestions do you have for a modem that will give me more configuration capabilities?

2
plemans
Legends
10 months ago
A
The Many
asap7770The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 Malfunctioning

Recently the W31 Arris router stopped working entirely and now flickers white/amber/blue repeatedly in that order. I cannot reset it as it just does this again. I cannot remove it over the app to try to reinstall. There is no way to solve this from my current knowledge as all online fixes have been tested to fail. Does anyone have any ideas as to how to fix a router that simply stopped working (1 year old) and is just flickering all LED colors repeatedly? Full current setup:Arris Surfboard SB8200 Arris W31 mesh wifi router 

1
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Guardians of the Gateways
10 months ago
B
The Many
beastmanThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Extremely slow after connecting 2nd satellite

Once I connected the 2nd satellite system my TV would tile, and when working the picture was fuzzy. My laptop was getting approximently 40mb.  I unplug the 2nd system everything works again but I am only getting around 140 down and 300+ up. I’m no good at netwroking what so ever so I am at a lost.Can anyone help determin why it would be so damn slow? Thanks in advance

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B
The Many
10 months ago
A
The Many
asap7770The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Error Code 0000-1602 while set up the mesh system - w30 and w31

There’s no documentation on this error whatsoever making it impossible to fix. Cannot get the network configuration step to succeed over the application. Terrible product, only took 2 months for this router to fall apart. Attempted a full factory reset but it simply fails repeatedly to set up the second time through. What is this error code, what does it mean, how do you solve for it?

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A
The Many
10 months ago
I
The Many
ibagoalieThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Set up router to old cable modem first or install new cable modem then new router - W21

I currently have a Netgear nighthawk gateway (ie modem/router along with an extender) and wanted to upgrade to mesh so decide to get a Arris S33 modem and a W121 max router/satellite.  I’m thinking of disabling the wireless radios on my nighthawk, setting up the W121 router/satellite  to talk to the nighthawk cable modem piece. Making sure everything works and is stable, THEN swap out the nighthawk to the S33 modem.  Has anyone done something similar? I’m too nervous to tear the current gear down and starting from scratch with the new gear.

3
plemans
Legends
11 months ago
A
The Many
AshbyBThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
How can I access the SURFboard MAX “ PC based admin login” instead of SOFTboard Central ?

How can I access the SURFboard MAX “ PC based admin login” instead of SOFTboard Central ?I want to be able to log in after a “factory reset”.

2
A
The Many
11 months ago
R
The Many
rws92The Many
asked in mAX® Wi-Fi® 6E (W61/W161)
Can you add W31 as a satellite to a W161?

I have the 161 up and working with its base and satellite that comes with it but was trying to add an additional W31 as a satellite but there is no QR to scan so manually entered the S/N and MAC.  Moved on from that step and says to wait for the status to go solid blue before continuing but never gets there...is just flashing blue and white.

2
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Guardians of the Gateways
11 months ago
T
The Many
tristandThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 stopped working

bought 2 months ago, worked for a month, went on vacation, came back, and now it just flashes yellow, sometimes goes to blue for a few moments, then back to amber, etc. I’ve tried rebooting, even the reset button, same results.Seems like a lemon.

2
S
Guardians of the Gateways
11 months ago
T
The Many
tkulikThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
mAX Pro W31 trying to add 2nd satellite

When trying to add a mAX Pro W31 satellite I get the the registration part and the app kick me out and closes.  I check the app for updates but the app is up to date.  Any body know why I can’t add the satellite or why it kicks me out?

4
S
Guardians of the Gateways
11 months ago
Badog
The Many
BadogThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
VPN added in w21

Can a VPN be added to this AX6600 router? 

1
S
Guardians of the Gateways
11 months ago
F
The Many
felipeThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
surfboard w30 where can I get the configuration app

Please provide me a link to download a app that configures the board w30I have android systemIf you have for another system please tooReally appreciated .please send linksI found on play store a surfboard central but there's no model board w30 that's why I need to know where download or what donwload from PlaystoreThanks My number 9994559266 

5
S
Guardians of the Gateways
11 months ago
M
The Many
MazThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W130/W30 website blocking capability

Hello, Is there any way to be able to block specific websites from a W130/W30 AX7800 mesh router? I have looked everywhere in the app and could not find it. Also, I wish there was a way to manually place a bandwidth limit speed per device as my kiddo is eating all of it watching streams, even when he's set to the minimum of "normal" per the app.

1
S
Guardians of the Gateways
11 months ago
doddiedawg
The Many
doddiedawgThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Where can I send my w31 for refurbishment?

I had a W31 go bad and got a refurbished replacement. Now I want to send my bad unit in to get refurbished. I can’t find anyone that does that, everybody just sell the “refurbished” units.

1
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Guardians of the Gateways
11 months ago
R
The Many
rb1776The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
ERROR CODE: 0000-1303 router failed to connect W121/W21

 tried all recommended recycle and reboots still wont connect. Error code keeps showing. My other mesh system connects right away, this new one keeps failing. Please help. Thank you

1
S
Guardians of the Gateways
11 months ago
R
The Many
Rayjj13The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
adding extra satellites

I need to add more than 3 satellites to my system.     however, the app won’t let me do that.    Is there a way to work around this?current system consists of a modem (sb8200) wired to w31.  This is then wired to a w30 and this is then wired to another w30.    By “wired”, I mean connected via Ethernet.     The distance is rather long between the satellites and my home is old with lots of interference in the walls.     I have a 4th satellite that I want to add but can’t figure out how.     what about upgrading the modem to a wifi capable one and then moving the satellite that is currently connected to it, to a different location?    I still think I will need 4 satellites…any thoughts?  

1
LoveMyLab
Guardians of the Gateways
11 months ago
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