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mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

185 Topics
P
The Certified
Peterb49The Certified
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Switch for S33 - W21 setup

Need a 5 port switch for S33 - W21 setup. Recommendations?

476
plemans
Juggernaut
10 months ago
O
The Many
Oren41The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How to split 2.4 and 5g networks on the mAX 121?

Hello, When I set up my surfboard system with the mAX 21, I remember that I selected the option to combine the 2.4 and 5g networks. Unfortunately, a smart device I have refuses to set up with this configuration. I can’t seem to find the option to separate the networks, either in the app or in the options in the 192.168.0.1 menu.  Thanks

961
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Wi-Fi Warriors
10 months ago
E
The Many
Eman2949The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
w31 stops midway through setup after firmware updage 0000-1401

w31 stops midway through setup after firmware updage 0000-1401 Please help

601
S
Wi-Fi Warriors
10 months ago
S
The Many
SurfjobThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
network reboot, router and satellite not on app - W21

Setup my mesh system, no hassles first week. Modem SB8200 and router in office, EOP from router to satellite for basement coverage. And EOP switches for two TV’s to reserve WiFi bandwidth for other devices. Everything was working great. Came home and WiFi network is down, couldn’t get it to come back online even though I was getting service when plugged into the modem. Deleted “devices” from Surfboard app and tried to add the router and satellite back on, but can’t get to the setup process again, “onboarding WiFi” doesn’t appear after deleting router and satellite from the app and trying to go through the configuration again. Router is plugged into modem, was able to join my original WiFi network that I setup, but the w121 doesn’t appear as a device in my app anymore even though I’m connected to it.

1968
S
Wi-Fi Warriors
10 months ago
S
The Many
SakipThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Do I need a firewall for W122 or is it built-in?

I have ISP modem and connected to W122 to modem… configured and now I have connection to internet But I do not see any firewall application on the phone app … Do I need a firewall for W122 or is it built-in?

361
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Wi-Fi Warriors
10 months ago
S
The Many
SaltySunkenShipThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 Super Slow Speeds

Hello. I just recently move over to my own hardware from Xfinity. I have a S33 Modem and a W21 Router. I recently upgraded my internet speed as well to 1.2gb. If I run a speed test at the modem I can usually get 1Gb for download. However over WiFi or connecting directly into the w21 with a cable I can only get about 100mb download. I have factory reset the W21 and when I did that I was about to get 900mb on download. 8 hours later it was back at 90mb for download. I’ve been digging through the app trying to find a setting that might be causing it but I can’t find anything. I’ve restarted both router and modem since then and seen no increase of speed. I will say if the router is connected to the 2.5gb port and I connect my computer right into the 1Gb on the s33 I am unable to connect to the modem. However if I restart the modem with my computer connected I will be able to access it when it comes back up. 

852
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Wi-Fi Warriors
10 months ago
G
The Many
GabeThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
New W21 fried?

I lost power with W21 satellite plugged into a surge protector. Now it cycles on about 2 minutes, dies, and repeats. I tried hard reset and same. It only gives me the onboarding signal a few seconds and restarts. When power first came back on the satellite failed to reconnect and was disappeared from the surfboard app. I’m really thinking it’s faulty. The main W21 is working great. 

1184
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Wi-Fi Warriors
11 months ago
M
The Many
mjacks155The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W30 mesh pro - Can't connect to network

Switched from cable to fiber network that is PoE can’t connect to network 

651
plemans
Juggernaut
11 months ago
L
The Many
loopedThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 remote management

Should I be able to change port  forwarding and such from out side my LAN.  It says I’m connected, can go in and edit items, but when I save them it’s not updating them.   And why oh why can I no just connect to a web page to be able to manage my router like 99.9% of every other router out there?  

803
S
Wi-Fi Warriors
11 months ago
M
The Many
Millsmoma69The Many
asked in mAX® Mesh Systems - General
cant change my password

Hello ! I can't change my password on the router. I use the password that is written on the back of the router to get onto internet and log into the ARRIS, When i try to change the password it's telling me that the current password is wrong, even tho i use that password from the router The P/N is TG02DAE3452

1211
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Wi-Fi Warriors
1 year ago
J
The Many
jvirtuosoThe Many
asked in mAX® Mesh Systems - General
ARRIS SURFboard SBR-AC 1900P (No Internet Connection)

I bought this Wi-Fi Router used for the exact same one that I had power died. This one seems to be brand new and working just fine, although it states that  there is ‘No internet, secured’ With that being said, I cannot connect any devices to connect to the internet to work properly. Can someone help me?  

891
S
Wi-Fi Warriors
1 year ago
M
The Certified
mhconleyThe Certified
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
SURFboard Central Error Code: 0015-1805

I recently changed phones from an iPhone XS Max to an iPhone 15 Pro Max. SURFboard Central was installed and working perfectly on my iPhone XS Max. When using SURFboard Central on my iPhone 15 Pro Max connected to my SURFboard Wi-Fi network I get the above error. The phone is connected to the Wi-Fi network. When I turn off cellular service I get the same error. If I choose Try Again I get the same error. If I choose Continue Onboarding I eventually get to a screen that says “To continue, manually connect to the (SURFboard-Onboarding) SSID through your mobile phone setting.” That SSID is not available and the phone is still connected to the SURFboard Wi-Fi network. How do I get out of this error loop without resetting my entire network and the several dozen devices connected to it?

3441
M
The Certified
1 year ago
M
The Many
MjlloydThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
No internet when connecting to W121 LAN port via switch

I have cable modem > W121 > Ethernet Switch > devices. Some of the devices show up on the app as connected via Ethernet, but they don’t have internet connection. Wi-Fi internet connections are working properly.

692
S
Wi-Fi Warriors
1 year ago
F
The Many
fvillarsThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Cannot login to Surfboard Central App

OK - I have a very old house with wire mesh and plaster. It’s effectively a giant Faraday cage. This being the case, I set up two separate mesh systems (W33), using different email addresses. Naturally they must be child networks managed by an upstream router. Once I log out of one system, I can no longer log back in, even if I am connected to the proper Wi-Fi system. I get the message “ If you have already installed the mAX router, please connect your mobile device to the local Wi-Fi network.”  Error Code 0015-1805. I am not asked for a userID or password. There is nothing to be done. The “Try Again” function just cycles the same message and error.  Any advice?  

1183
S
Wi-Fi Warriors
1 year ago
I
The Many
IsherwoodThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
New router not working in W31

I don’ know if I got duped or if I’m incredibly unlucky, but my new W31 router does not work.  -Upon opening it yesterday, i noticed it had scuff marks already on it despite it being new. -After getting everything hooked up, and contacting Spectrum, my modem is online and working (solid blue light). -The router, however, gave me fighting vibes for nearly 4 HOURS of me working with the app that kept giving me ‘failed to connect’ notices, swapping cables, unplugging/replugging, reseting, etc. -Finally got it to not flash red/white, or to just stay on solid white (the ‘successful bootup light, but it would stay lit for 30minutes+) after all that, and this morning its back to a solid red light, no matter how many times ive reset or unplugged everything. Am i just doing something wrong? Anyone else have these issues? Ive used 4 different ethernet cables and plugged them all into the different WAN plugs (which flash green at the plug so i assume thats working)

2153
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Wi-Fi Warriors
1 year ago
J
The Many
j-bachThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How can I check my router logs?

I’ve been having issues with my internet provider (Xfinity) who has told me I used 400 Gb of data in one day (a third of my allowable amount) in November (on a day my kids were in school, my wife was at work, and I was flying to a conference). It seems to have happened a second time, possibly on the same day of the month now in December. Since I don’t have Xfinity equipment, they say they can’t see my event logs for the modem or history for the router and told me I need to submit the logs to them for them to review. When I try to pull my Arris modem event log (SB6141), it is blank every single time. When I try to find a way to pull logs/history for my router (W121), I’m told to use the Surfboard Central Mobile App but it doesn’t show any history (or I just can’t figure out how to see it). Can you please help me pull the logs I need so I can see what could possibly be consuming 400 Gb of data in a single day from my network?

5651
S
Wi-Fi Warriors
1 year ago
S
The Many
siscoreg2The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Email Address Change in W121/W21

How can I change my email address on a wifi 6 mesh w121 system? Thanks

451
S
Wi-Fi Warriors
1 year ago
G
The Many
GordonDPikeThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Modem shows blue light , but router keeps coming up red

Router has worked fine for several months. Today it will not receive the signal form the modem, which is online, even with multiple restarts of both devices. 

1031
plemans
Juggernaut
1 year ago
Y
The Many
YtrakasThe Many
asked in mAX® Wi-Fi® 6E (W61/W161)
W161 Unable to access web GUI

Hello, I just set up my new 6E system but need to do further configuration through the web GUI. There is no clear way to access it, how should I?

683
plemans
Juggernaut
1 year ago
F
The Many
fdiazaguirreThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W130 mAX Plus Mesh AX7800 WiFi 6

I bought the two towers mesh. But one is not working beyond the bluetooth. Is failing during internet connection step.  I reset it many times and still not working. May I return it to ARRIS? I bought them through this website since I am in Argentina and they do not accept them beyond the two weeks. 

1569
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Wi-Fi Warriors
1 year ago
A
The Many
asap7770The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Arris W31 wifi mesh router will not restart.

Recently the W31 Arris router stopped working entirely and now flickers white/amber/blue repeatedly in that order. I cannot reset it as it just does this again. I cannot remove it over the app to try to reinstall. There is no way to solve this from my current knowledge as all online fixes have been tested to fail. Does anyone have any ideas as to how to fix a router that simply stopped working (1 year old) and is just flickering all LED colors repeatedly? Full current setup:Arris Surfboard SB8200 Arris W31 mesh wifi router

2926
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Wi-Fi Warriors
1 year ago
E
The Many
erikaxe
asked in mAX® Mesh Systems - General
QoS/Device Priority for wired/ethernet devices

Why are wired/ethernet devices not listed in the Network Device Priority list for QoS/Device Priority? Ideally, with the W6B connected to a W133 mesh system, there should be an option to prioritize that traffic.

561
S
Wi-Fi Warriors
1 year ago
B
The Many
Bobm18The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 disconnected, now gives 0000-1303

I returned home from a trip to find my W21 base node not working and refusing to reconnect with the 0000-1303 error. The cable and modem work with a direct connection to my laptop, so those are fine. I tried a factory reset, it gives the same have an extra, unused w21 node, so tried it, same error.  I unboxed  a spare, unused w21 and tried setting it up. Same error.  Running Surfboard Central on iOS 16.  thanks

1513
B
The Many
1 year ago
M
The Many
Mark486The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
iPhone dropping on W31 mesh network

We have an iPhone that is dropping off my W31 network (base and 2 satellites),  I have seen on the Apple forum that a DTIN setting on the W31 maybe set at “3” and for the iPhone to work properly it should be set on “1”.  How to I change that setting or verify that is not my issue? I have multiple PC’s other iPhones, iPads etc that are not dropping.  Everything has been reset multiple times…   Thanks, frustrated!!!

492
S
Wi-Fi Warriors
1 year ago
A
The Many
adwebincThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Error Code 0000-1401 on Max Pro W31s

I am reading other threads of users having this same issue. It sounds like in some cases it has been resolved. In my case it does not seem to be resolved.  my WiFi network was down and I confirmed that the fiber and ONT was all working properly. So it seemed the only options was hard reset after hours of trouble shooting. I am running a mesh with 3 W31s. All three with complete resets are getting the 0000-1401 error. I’ve now spent 4 hours on this issue and what should be a very simple thing has burned significant time and tomorrow will be painful as a try to tether on video calls all day…Any suggestions on how to resolve?  

1312
A
The Many
1 year ago
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