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mAX - Mesh Systems

mAX - Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

143 Topics

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TEFThe Many

asked in mAX DASH (WC4S)

Can't add additional satellite

I just received my SURFboard Max Dash AC3800, I've installed the first unit without any issues. However I am unable to install the second satellite, I don't even get the option to go through the setup process. I just keep receiving the same error code 0003-1009. I've been trying for over 24 hours, any help or assistance would be great, I've already disconnected my previous mesh system in favour of SURFboard. Without the additional satellite my WiFi devices are too far away from the main satellite to maintain a good connection.

1 year ago

jeffrey.gerakThe Many

asked in mAX Mesh System (W121/W21)

How to Setup porn blocker on W21 mesh router

Hello everyone, I am trying to establish a porn block on my wifi. I just recently installed the SB8200 modem with W21 mesh routers (2 in use). When I enter the IP address into my web browser, I only get my modem and not the router, therefore, I’m not getting any of the options to change the DNS server settings. The parental controls on the surfboard app only allow me to block certain devices from accessing the wifi. But I need to allow the devices to be in use, just block any adult content. Thanks, Jeff

1 year ago

LeoC4The Many

asked in mAX Mesh System (W121/W21)

TImoHarThe Many

asked in mAX Mesh System (W121/W21)

W21 Boot Loop, Factory Reset does not work

I have 3 x W21 that I am using as APs in Bridged Mode behind a SonicWALL TZ400. I was having issues, so I reset all of them and switched them around. The one that was my MAIN AP is now in a boot loop. I have tried the factory reset several times, but it remains in the boot loop.Any suggestions?

1 year ago

apdrakeThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

W30 Not Showing Up in Network

On the Surfboard app my S33 modem shows up under My Network, but my main & satellite W30 routers do not. Internet is working as expected.

1 year ago

MaxEffortThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

surfboard central application

I’ve installed the surfboard central application on my iPhone. This process was laborious as the W31 with satellite was push through the setup…. I would like to also install this same application to my iPAD but have been unable. May attempts heals the same result. Failure. I am not boarding a new W31 router but rather installing the surfboard central application to a second mobile device. Please help.

1 year ago

Rob WallaceThe Many

asked in mAX Mesh Systems - General

Virgin V3 in Modem Mode

I have a Virgin V3 Fibre modem Router, my set up is in Modem Mode and therefore acts as a modem only, during my set up I connected Via WAN Arris to #1 Out Lan on the V3 as it is the only port that has output - everything else is disabled. My connection during setup I chose the Fibre option but looking back it has its own WiFi and I am having a few issues keep going offline (think I should have chose the top one Cable Modem Only) and unable to secure a good Mobile speed check or internet speed check and the Lan connected appliances have no speeds attached, is this normal ? I have a W121 Arris set up.

1 year ago

Ally1982The Many

asked in mAX Express (W122)

Denied access

I cant get past the terms and conditions on the app. Keeps saying error access not allowed. How do I solve this?

1 year ago

bprazenThe Many

asked in mAX Mesh Systems - General

How to wire and configure wired backhaul satellite

I would like to try ethernet wiring my AX600 satellite. What port do I use on the satellite device and do I need to set it up or will it realize that it is in ethernet? If I need to set it up, how? I tried plugging it in to an ethernet cable and it seems to stay on the wireless backhaul. How do I check the backhaul connection?

1 year ago

Gml701The Many

asked in mAX Mesh Systems - General

max router wont connect to modem

My Mac’s router won’t connect to my modem

1 year ago

Charlie Don't SurfThe Many

asked in mAX Mesh Systems - General

How do I connect my mAX router to fiber service?

I am trying to connect my Surfboard mAX units to Verizon FiOS but it doesn’t work. I am replacing their router aspect but it is an all-in-one unit. Is there some configuration changes that need to be made to allow the mAX to connect to the FiOS modem?

1 year ago

gbanasiakThe Certified

asked in mAX PRO (W133/W31) and Plus (W130/W30)

Arris/comscope account

Is it possible to delete my Arris account and start fresh. I think original account is causing problems with surfboard central app.

1 year ago

SavannahmanThe Many

asked in mAX Mesh Systems - General

How do get my phone to connect to 2.4GHz instead of 5GHz using W31 Router?

Hello all, I have some household devices which will only connect to 2.4GHz wifi. With most that is not an issue but a few require my phone to be on a 2.4GHz network in order to connect the device to my network. My phone connects to the 5GHz by default. Is there a workaround? I don't see a way to steer my phone to the 2.4GHz side.Thanks in advance..

1 year ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX Mesh System (W121/W21)

HELP! Buffering!

Netflix keeps buffering! The app says that I have good speeds, it even says that my connection is good for 4K video but Netflix keeps buffering on my TV in my bedroom downstairs.

1 year ago

Michael B.The Many

asked in mAX Mesh System (W121/W21)

2.4 and 5g wifi settings

can you assign the wifi setting to different devices. meaning if I want my iPad to stay on the 5g and no 2.4 we’re do I do that on the app ?

1 year ago

roshd87The Many

asked in mAX Mesh System (W121/W21)

W21 and Surfboard Central Isssues

I was part of the W21 Beta test last year and things have been pretty smooth for the better part of a year. A few weeks ago, when logging into SBC I got a service not available error and was logged out. Since then I have not been able to get re connected in the app. I finally went through the whole process of resetting the base and satellite today and tried to connect using the production SBC app and get past the create network step, and then during device registration it gives a 0000-1506 error saying “something went wrong, your warrant and support registration has failed and we are unable to reach the server.” Then if I hit continue I get a 0003-1014 message and a “Service is currently not available” message.I am on IOS with the App Store version of the app and do not have the previous phone on which the errors first started occurring. Currently sitting here with my secured network up but also the Onboarding network which is open. Any help would be appreciated. Firmware version

1 year ago

derektemThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

Can I hide my SSID?

Hi,I have a W31 Mesh Wi-Fi system (2 mAX routers). I want to hide the SSID (not broadcast it), is that possible? Thanks, -Derek

1 year ago

bbrownleeThe Many

asked in mAX Mesh System (W121/W21)

Android SURFboard Central - missing parental control - Android, 2022-Summer Update

I updated / refreshed my SURFboard Central app for Android in ~September 2022 and since then there appears to no longer be an option to administer parental controls. I had set up profiles to enable/disable certain devices to have access to the internet but that is no longer available with this update. As a parent, I find it useful to enable/disable Wifi for home devices so that my children do not have late hour access. Where the app used to have a Parental Control menu, there is now this “My Experiences” feature. I’m sure this is a fine feature, but parental controls are sort of important too, eh? If I’m just plain blind, can you advise where to go for the Parental Controls feature on the new Android app? If the feature has been removed then why and when will it be reinstated? Firmware: AXR.0610.220518.13App version: 4.0.9Model Name: W21

1 year ago

generalkaelThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

error code 0000-2212 finalizing setup on w133 satellite

I’m getting error code 0000-2212 when finalizing setup on w133 satellite. What does this mean?

1 year ago

kbizzThe Many

asked in mAX Mesh System (W121/W21)

W21 administration

Is there other way to administer the W21 router without surfboard central app?My surfboard central app is stuck at opening splash screen.If I uninstall/reinstall, it ask me to register again. After registering with the same email, the app stuck once validation code is entered.I have tried deleting the data/ cache and still the same issue.Please help.

1 year ago

RD2ARRISThe Many

asked in mAX Mesh Systems - General

can I use the mAX extender with only a hotspot?

I only have a mobile phone that is used as a hot spot for my wireless laptop. My mobile device is my primary means of communication and I lose signal. Will a mAX extender help me?

1 year ago

Where the Wild Pings AreCable Modem Commandos

asked in mAX Mesh System (W121/W21)

Remote Access

Can I control/configure my mAX 121 remotely?

1 year ago

Indy RicardoThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

Surfboard app can't connect to Max router

My mesh network is working, and I’m connected to the internet, but the surfboard app cannot connect to the router.

1 year ago

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