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mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

171 Topics
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Wi-Fi Warriors
SURFboard SupportWi-Fi Warriors
published in mAX® Wi-Fi® 6E (W61/W161)
mAX W161 Port Forwarding LimitationF.A.Q.

The Port Forwarding configuration in the mAX W161 is limited to single-port rules. We are working on permanently restoring the function for the multi-port rule and apologize for any inconvenience this may have caused.  

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Wi-Fi Warriors
1 year ago
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The Many
ErnestHThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Need to connect W121

I have the same questions. I have two W121’s...one connects...the other doesn’t. /the only way I could get even one to work was to connect a LAN connection into the WAN port. I could never see the  private surfboard-onboarding wi-fi network that is supposed to popup. This may be because these W121s were previously connected to a different ARRIS surfboard.

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Guardians of the Gateways
1 year ago
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The Many
MimorinThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Mesh reset max pro W133/W31

I lost power and internet. When the power came back on, the internet came back on, but not my wifi.  I tried unplugging my Main Max and also tried re-booting it via the app, but nothing work.  I still got a red light.  Then I went for the reset button, and now I have a blinking orange light. Now I can’t figure out how to “re-install” the system. I tried removing the device using the app, but it is still there, and when I try adding a new device, the mAX Pro is not even listed as one of the options.  Anyone have any suggestions?  Thanks

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Guardians of the Gateways
1 year ago
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The Many
JJDSNH2023The Many
asked in mAX® Wi-Fi® 6E (W61/W161)
Anyone have the specifications for the max W161 router kit?

Anyone have the specifications for the 161 router kit?Trying to find documentation, but none found so far.. 

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Guardians of the Gateways
1 year ago
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The Many
Jserrano171The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Wifi cable router with W121

When setting up the Max mesh W121/w21 to a Wifi router, does the router essentially a plain router?I have a SBG10 that I wanted to hook up to the mesh system so that I can have wifi coverage at 3 points in my house. But I guess I can’t do that, or I just haven’t figured it out?Can any of the arris wifi routers function as its own “node” for the mesh system?  Thanks!

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Rockstar!
1 year ago
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The Many
JuddyThe Many
asked in mAX® Wi-Fi® 6E (W61/W161)
need set up. help W161

Need help with set up 

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Guardians of the Gateways
1 year ago
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The Many
MissingLinkThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Where did my satellite go?

Created new networkXfinity Modem/Router ->W121 base->W121 satall good, network healthy.lost power on satelliteSBC no longer shows satellite, its online (blue rings), wired devices are connected and working.All wireless connections show connected to Base?How do I get my satellite back online? carrying wifi load? 

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The Many
1 year ago
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The Many
RyncodyThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Adding third satellite for better wifi signal

I have a home that was doubled in size a few years ago, 4000sqft total, with some exterior walls now interior,  I have had several mesh systems and purchased the w121 system for its 5000sq ft coverage, so far I barely get good signal in my outer rooms, doorbell cams, and cams outside, my question,  can I add a 3rd max pro router as the main and use my 2  max w121 as the mesh system? I know I can add a 3rd w21 to the system but was thinking if I got the better max pro as the main router, I may get some better service in the main room and get longer signals. Or should I just get a new system all together? I've had the Google mesh, Samsung mesh and some linksys (older gen) that I didn't have too much luck with. 

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Guardians of the Gateways
1 year ago
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The Many
wallynvickiThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
AX6600 W121 and AX6600 W21 Compatibility

I want to add another AX6600 to my network.  I currently have (2) AX 6600 W121.  Will a AX6600 W21 work with the other AC6600 W121sthank you 

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The Many
1 year ago
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The Many
mooseisloose007The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 Power Adapter Replacement?

Hi y’all,In a random turn of events, our power cord to one of our routers stopped working today. I’m looking for a replacement. I’m sure this question has been asked before but I couldn’t find the answer. My setup is specifically model W31. I was going to go grab one off Amazon but I couldn’t find any that said 100-120V for the input - they were all 100-250V. Full disclosure, I don’t know beans about electricity but I *do* know that I really don’t want to screw up my router by sending too much power to it. … if that’s what input even means. Anyway. I’m sure it’s probably fine and I’m just being overly cautious, but I wanted to ask people who likely know more than me about this stuff. I did read where someone said to take the cord to my local electronics store to get a replacement, which I can do tomorrow, but if I can Amazon something and not have to go anywhere, well then. Any guidance on this one is greatly appreciated. Thanks in advance!P.S. Regrettably I’m speeding toward a year ou

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Guardians of the Gateways
1 year ago
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The Many
moose4465The Many
asked in mAX® Mesh Systems - General
How to log into router

How to log into router

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Rockstar!
1 year ago
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The Many
Rob WallaceThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W121 IOS App will not complete set up ?

Part of the 2022 W121 Beta program it ran really well until the App update early in the year, since then I have no access as the downloaded update stalls at the setup screen, My contact is now unresponsive and after a recent power cut I dont know how I got them back on but I did, my worry is going forward if this happens again and I cant get them back up I will be a bit stuck.I sign into the App and get to “Set up you home network” and it just spins, I would try a factory reset but my concern is help to get back online if that fails, I cant even tell you what version it is ?It was all going so well ………………..

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The Many
1 year ago
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The Many
KTeal4The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Arris Surfboard Ax6600 Wall Plug Satellite not registering

I keep getting this error; 000-2207. I have tried every simple solution to fix this; moving the satellite closer, doing a factory reset, restarting the main router, even deleted the app and redownloaded it. I am quite literally out of solutions before I return this device. 

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Guardians of the Gateways
1 year ago
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The Many
MichaelBlastThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Facing ERROR CODE: 0000-1401 on Max PRO

Hello, just got the arris ax11000 from Amazon and I'm stuck at the firmware download. Keeps getting stuck with error code 0000-1401. 

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Guardians of the Gateways
1 year ago
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The Many
Eric99The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
w30 router appears offline in app but is working online

Does anyone know why, in the app, the W30/ax7800 router and satellite both show as “offline” in the app but are online and working with devices connected to them?  The app is also showing that its connected in limited remote management mode but the device connecting to the app is on the wifi only with cellular turned off, does anyone know why and how to solve?  Modem is Spectrum internet docsis 3.1; Hitron Technologies EN 2251.   Thanks(ps I posted this previously and mistakenly indicated it was solved but it is not solved yet)

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The Many
1 year ago
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The Many
MarcoThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Power supply stop working.

I bought SURFboard MAX w133 in 04/22 in EUA so I configured the modem today (04/25) at my home in Brazil.One of these power supplies stopped working a few hours later on my first setup.I tested the modems and both are working.  What do I need to do to get support to replace?

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The Many
1 year ago
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The Many
Eric99The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
w31 online but status is offline

Dows anyone know why the W30/ax7800 router and satellite both show as “offline” in the app but are online and working with devices connected to them?  The app os also showing that its connected in limited remote management mode but the device connecting to the app is on the wifi only with cellular turned off, does anyone know why and how to solve?  Thanks

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The Many
1 year ago
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The Many
tdblanchardThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Installing a switch with SurfBoard mesh system W121/W21

We have a SurfBoard SB8200 feeding two SurfBoard Max 6600 Mesh routers.We have several devices that need to be connected using ethernet. Since there’s only one port on the mesh routers I got a switch. This is proving to be problematic at best. One of the devices isn’t even showing up on the network.Is there some sort of trick to this?TIA

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Rockstar!
1 year ago
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The Many
flmooseThe Many
asked in mAX® Mesh Systems - General
Using W130 (W30 two units) as satellites with G36 modem router

Hi. I wasn’t sure which forum this post should go in since it concerns my wifi modem and mesh system.Previously, I used an Orbi CBR40 and two Orbi satellites for my mesh system. I’ve been having issued for the last several month with my wifi dropping despite no issues with my internet service. After going through troubleshooting and consulting Netgear forums, I decided to upgrade my system.I purchased a G36 and a W130 max mesh system. The setup of the G36 went off without a hitch, but I can’t seem to figure out the W130’s. Initially, I plugged a W30 module in to power and selected “add Device” using the surfboard central app. This didn’t work, so using the Ethernet cable I connected it to the G36 and selected “add device” once again. I got it to connect, but it was acting as it’s own router and not a satellite. After some research, it looks like I’m supposed to set it up as a “bridge” system, so I removed the W30 from the system/app and followed the bridge set up, but the app just trie

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plemans
Legends
1 year ago
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The Many
DMARINThe Many
asked in mAX® Mesh Systems - General
Router dchp

Hello boys and girls, recently buy a router arris which I want to use as a repeater, however I need to disable DHCP, but I can't, I appreciate your help if you tell me how to disable it, since I have always used arris and I am happy with the router of the brand, I stay tuned 

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plemans
Legends
1 year ago
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The Many
xkstevenThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Enable loopback on w31 mesh router

I want to be able do loopback testing.  I have a website I’m developing locally but I either need to test it on my own machine or from an external one but I can’t visit the external IP from my local machine.

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The Many
1 year ago
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The Many
8300AVCMThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Arris S33 with 2 AX6600 W121 on COX

Satellite W121 wont complete registration. Surfboard central app (android) sits and spins and locks up while registering the W121. The satellite goes blue so I force close the app, restart, and the satellite is recognized for a second and then disappears but is still blue.  This system was a pain to set up, just the bit I got to work took about 5 resets and power cycles and then to find out that only 1 port is usable on the modem….    Only thing I can think to do is to factory reset everything, uninstall the app, swap the W121 spots and start over, but I’m not sure it’ll come back up and my entire house is a smart house and this is like an entire day event.  Any suggestions?

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plemans
Legends
1 year ago
X
The Many
xspyder89The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 Router Connection Drop

I recently purchased a new W31 router and S33 modem to upgrade my home network and replace my previous COX hardware. Everything was going good until suddenly the router would start flashing white LED’s and drop all signal. The S33 at the same time remained Blue and connected. I have reviewed the settings and other community posts and am at a loss on why this is happening. There are no outages in the area and I haven’t  been able replicated the issue. Has anyone else experienced these issues or may know of a solution to this problem?

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The Many
1 year ago
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The Many
RC207The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Cannot log into Modem or Router

I have been trying and trying to log into my Arris Modem and Router. I have reset both numerous times and still get invalid user id password error message.Like the performance of the Arris modem and router, but it has been true disappointing pain trying to log into the modem and router to change default username & password for more security. I would also look at other settings, etc.Looking at others questions and comment this must be a pain for many users!I have used Netgear products in the past and never had issues like this logging into the router, etc.Arris you should be better than this!

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Rockstar!
1 year ago
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The Many
mobile_bobThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Failure to Configure your router  Error Code 0000-1603

I have been unable to access my router with the Android app.  It wasn't able to find anything on my network.  I factory reset the router to set it up again.  The app discovered the router and connected to the Internet.  There was no new firmware for it to download, but when it went to register the router it was threw an error.  I get the error message "Failure to Configure your router."  Error Code 0000-1603I am unable to setup my router now and it's just stuck in setup mode.  I'm at a stand still.  I tried 5 times and have hard reset multiple times.

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Guardians of the Gateways
1 year ago
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