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mAX - Mesh Systems

mAX - Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

144 Topics

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MimorinThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

JuddyThe Many

asked in mAX W161 6E Mesh System

need set up. help W161

Need help with set up

9 months ago

MissingLinkThe Many

asked in mAX Mesh System (W121/W21)

Where did my satellite go?

Created new networkXfinity Modem/Router ->W121 base->W121 satall good, network healthy.lost power on satelliteSBC no longer shows satellite, its online (blue rings), wired devices are connected and working.All wireless connections show connected to Base?How do I get my satellite back online? carrying wifi load?

9 months ago

RyncodyThe Many

asked in mAX Mesh System (W121/W21)

Adding third satellite for better wifi signal

I have a home that was doubled in size a few years ago, 4000sqft total, with some exterior walls now interior, I have had several mesh systems and purchased the w121 system for its 5000sq ft coverage, so far I barely get good signal in my outer rooms, doorbell cams, and cams outside, my question, can I add a 3rd max pro router as the main and use my 2 max w121 as the mesh system? I know I can add a 3rd w21 to the system but was thinking if I got the better max pro as the main router, I may get some better service in the main room and get longer signals. Or should I just get a new system all together? I've had the Google mesh, Samsung mesh and some linksys (older gen) that I didn't have too much luck with.

9 months ago

wallynvickiThe Many

asked in mAX Mesh System (W121/W21)

AX6600 W121 and AX6600 W21 Compatibility

I want to add another AX6600 to my network. I currently have (2) AX 6600 W121. Will a AX6600 W21 work with the other AC6600 W121sthank you

9 months ago

mooseisloose007The Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

W31 Power Adapter Replacement?

Hi y’all,In a random turn of events, our power cord to one of our routers stopped working today. I’m looking for a replacement. I’m sure this question has been asked before but I couldn’t find the answer. My setup is specifically model W31. I was going to go grab one off Amazon but I couldn’t find any that said 100-120V for the input - they were all 100-250V. Full disclosure, I don’t know beans about electricity but I *do* know that I really don’t want to screw up my router by sending too much power to it. … if that’s what input even means. Anyway. I’m sure it’s probably fine and I’m just being overly cautious, but I wanted to ask people who likely know more than me about this stuff. I did read where someone said to take the cord to my local electronics store to get a replacement, which I can do tomorrow, but if I can Amazon something and not have to go anywhere, well then. Any guidance on this one is greatly appreciated. Thanks in advance!P.S. Regrettably I’m speeding toward a year ou

10 months ago

moose4465The Many

asked in mAX Mesh Systems - General

How to log into router

10 months ago

Rob WallaceThe Many

asked in mAX Mesh System (W121/W21)

W121 IOS App will not complete set up ?

Part of the 2022 W121 Beta program it ran really well until the App update early in the year, since then I have no access as the downloaded update stalls at the setup screen, My contact is now unresponsive and after a recent power cut I dont know how I got them back on but I did, my worry is going forward if this happens again and I cant get them back up I will be a bit stuck.I sign into the App and get to “Set up you home network” and it just spins, I would try a factory reset but my concern is help to get back online if that fails, I cant even tell you what version it is ?It was all going so well ………………..

10 months ago

KTeal4The Many

asked in mAX Mesh System (W121/W21)

Arris Surfboard Ax6600 Wall Plug Satellite not registering

I keep getting this error; 000-2207. I have tried every simple solution to fix this; moving the satellite closer, doing a factory reset, restarting the main router, even deleted the app and redownloaded it. I am quite literally out of solutions before I return this device.

10 months ago

MichaelBlastThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

Facing ERROR CODE: 0000-1401 on Max PRO

Hello, just got the arris ax11000 from Amazon and I'm stuck at the firmware download. Keeps getting stuck with error code 0000-1401.

10 months ago

Eric99The Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

w30 router appears offline in app but is working online

Does anyone know why, in the app, the W30/ax7800 router and satellite both show as “offline” in the app but are online and working with devices connected to them? The app is also showing that its connected in limited remote management mode but the device connecting to the app is on the wifi only with cellular turned off, does anyone know why and how to solve? Modem is Spectrum internet docsis 3.1; Hitron Technologies EN 2251. Thanks(ps I posted this previously and mistakenly indicated it was solved but it is not solved yet)

1 year ago

MarcoThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

Power supply stop working.

I bought SURFboard MAX w133 in 04/22 in EUA so I configured the modem today (04/25) at my home in Brazil.One of these power supplies stopped working a few hours later on my first setup.I tested the modems and both are working. What do I need to do to get support to replace?

1 year ago

Eric99The Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

w31 online but status is offline

Dows anyone know why the W30/ax7800 router and satellite both show as “offline” in the app but are online and working with devices connected to them? The app os also showing that its connected in limited remote management mode but the device connecting to the app is on the wifi only with cellular turned off, does anyone know why and how to solve? Thanks

1 year ago

tdblanchardThe Many

asked in mAX Mesh System (W121/W21)

Installing a switch with SurfBoard mesh system W121/W21

We have a SurfBoard SB8200 feeding two SurfBoard Max 6600 Mesh routers.We have several devices that need to be connected using ethernet. Since there’s only one port on the mesh routers I got a switch. This is proving to be problematic at best. One of the devices isn’t even showing up on the network.Is there some sort of trick to this?TIA

1 year ago

flmooseThe Many

asked in mAX Mesh Systems - General

Using W130 (W30 two units) as satellites with G36 modem router

Hi. I wasn’t sure which forum this post should go in since it concerns my wifi modem and mesh system.Previously, I used an Orbi CBR40 and two Orbi satellites for my mesh system. I’ve been having issued for the last several month with my wifi dropping despite no issues with my internet service. After going through troubleshooting and consulting Netgear forums, I decided to upgrade my system.I purchased a G36 and a W130 max mesh system. The setup of the G36 went off without a hitch, but I can’t seem to figure out the W130’s. Initially, I plugged a W30 module in to power and selected “add Device” using the surfboard central app. This didn’t work, so using the Ethernet cable I connected it to the G36 and selected “add device” once again. I got it to connect, but it was acting as it’s own router and not a satellite. After some research, it looks like I’m supposed to set it up as a “bridge” system, so I removed the W30 from the system/app and followed the bridge set up, but the app just trie

1 year ago

DMARINThe Many

asked in mAX Mesh Systems - General

Router dchp

Hello boys and girls, recently buy a router arris which I want to use as a repeater, however I need to disable DHCP, but I can't, I appreciate your help if you tell me how to disable it, since I have always used arris and I am happy with the router of the brand, I stay tuned

1 year ago

xkstevenThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

Enable loopback on w31 mesh router

I want to be able do loopback testing. I have a website I’m developing locally but I either need to test it on my own machine or from an external one but I can’t visit the external IP from my local machine.

1 year ago

8300AVCMThe Many

asked in mAX Mesh System (W121/W21)

Arris S33 with 2 AX6600 W121 on COX

Satellite W121 wont complete registration. Surfboard central app (android) sits and spins and locks up while registering the W121. The satellite goes blue so I force close the app, restart, and the satellite is recognized for a second and then disappears but is still blue. This system was a pain to set up, just the bit I got to work took about 5 resets and power cycles and then to find out that only 1 port is usable on the modem…. Only thing I can think to do is to factory reset everything, uninstall the app, swap the W121 spots and start over, but I’m not sure it’ll come back up and my entire house is a smart house and this is like an entire day event. Any suggestions?

1 year ago

xspyder89The Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

W31 Router Connection Drop

I recently purchased a new W31 router and S33 modem to upgrade my home network and replace my previous COX hardware. Everything was going good until suddenly the router would start flashing white LED’s and drop all signal. The S33 at the same time remained Blue and connected. I have reviewed the settings and other community posts and am at a loss on why this is happening. There are no outages in the area and I haven’t been able replicated the issue. Has anyone else experienced these issues or may know of a solution to this problem?

1 year ago

RC207The Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

Cannot log into Modem or Router

I have been trying and trying to log into my Arris Modem and Router. I have reset both numerous times and still get invalid user id password error message.Like the performance of the Arris modem and router, but it has been true disappointing pain trying to log into the modem and router to change default username & password for more security. I would also look at other settings, etc.Looking at others questions and comment this must be a pain for many users!I have used Netgear products in the past and never had issues like this logging into the router, etc.Arris you should be better than this!

1 year ago

mobile_bobThe Many

asked in mAX Mesh System (W121/W21)

Failure to Configure your router Error Code 0000-1603

I have been unable to access my router with the Android app. It wasn't able to find anything on my network. I factory reset the router to set it up again. The app discovered the router and connected to the Internet. There was no new firmware for it to download, but when it went to register the router it was threw an error. I get the error message "Failure to Configure your router." Error Code 0000-1603I am unable to setup my router now and it's just stuck in setup mode. I'm at a stand still. I tried 5 times and have hard reset multiple times.

1 year ago

lkallettThe Many

asked in mAX Mesh Systems - General

Router recommendation

Anyone care to recommend appropriate Arris router to deliver high speed wifi in my house? I have Spectrum 500 mbps service and Spectrum-provided modem so looking for router only. Disappointed with another vendor’s router that when connected to the Spectrum modem delivered only 100 mbps wifi. Looking for Arris product that will deliver 300-500 mbps wifi with capacity to support faster speeds if I upgrade my Spectrum service in the future. Support for telephones not needed.

1 year ago

GrouchyMikeThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

W130 QoS/Device Priority list

I have a “Plus W130” and I can access the Surfboard app just fine. My network is set up fine. But for the life of me. I can’t figure out this Device Priority settings menu.Once I tap on Add Device, I see a list of … things and it wont let me scroll at all. I’ve discovered that I have to just keep attempting to scroll and on the .. 12th or 20th time I try, it might respond and then scroll down a little bit, stop again, then I’ll have to repeat the process. That’s annoying, but I can deal with it now that I know it will .. some times work. What I CAN’T deal with:…. why in the WORLD are there devices listed as “Device”??? What is this? Device? What does that tell me about what I’m trying to prioritize? NONE of these entries even match what I have listed in my devices menu. I have computers and laptops set up with their own unique names and I can verify their IP addresses and make sure all of that information is correct - but when I go into the Device Priority Settings and attempt

1 year ago

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