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mAX® (W21/W121) | mAX® Express (W11/W122)

mAX® Wi-Fi® 6 AX6600 Mesh Routers

  • 68 Topics
  • 173 Replies
68 Topics
T
The Many
TImoHarThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 Boot Loop, Factory Reset does not work

I have 3 x W21 that I am using as APs in Bridged Mode behind a SonicWALL TZ400.  I was having issues, so I reset all of them and switched them around.  The one that was my MAIN AP is now in a boot loop.  I have tried the factory reset several times, but it remains in the boot loop.Any suggestions?

2
T
The Many
1 year ago
A
The Many
Ally1982The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Denied access

I cant get past the terms and conditions on the app. Keeps saying error access not allowed. How do I solve this?

1
plemans
Legends
1 year ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
HELP! Buffering!

Netflix keeps buffering! The app says that I have good speeds, it even says that my connection is good for 4K video but Netflix keeps buffering on my TV in my bedroom downstairs. 

4
plemans
Legends
1 year ago
M
The Many
Michael B.The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
2.4 and 5g wifi settings

can you assign the wifi setting to different devices. meaning if I want my iPad to stay on the 5g and no 2.4 we’re do I do that on the app ?

1
S
Guardians of the Gateways
1 year ago
R
The Many
roshd87The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 and Surfboard Central Isssues

I was part of the W21 Beta test last year and things have been pretty smooth for the better part of a year.  A few weeks ago, when logging into SBC I got a service not available error and was logged out.  Since then I have not been able to get re connected in the app.  I finally went through the whole process of resetting the base and satellite today and tried to connect using the production SBC app and get past the create network step, and then during device registration it gives a 0000-1506 error saying “something went wrong, your warrant and support registration has failed and we are unable to reach the server.”  Then if I hit continue I get a 0003-1014 message and a “Service is currently not available” message.I am on IOS with the App Store version of the app and do not have the previous phone on which the errors first started occurring.  Currently sitting here with my secured network up but also the Onboarding network which is open.  Any help would be appreciated. Firmware version

1
S
Guardians of the Gateways
1 year ago
B
The Many
bbrownleeThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Android SURFboard Central - missing parental control - Android, 2022-Summer Update

I updated / refreshed my SURFboard Central app for Android in ~September 2022 and since then there appears to no longer be an option to administer parental controls.  I had set up profiles to enable/disable certain devices to have access to the internet but that is no longer available with this update.  As a parent, I find it useful to enable/disable Wifi for home devices so that my children do not have late hour access.  Where the app used to have a Parental Control menu, there is now this “My Experiences” feature.  I’m sure this is a fine feature, but parental controls are sort of important too, eh? If I’m just plain blind, can you advise where to go for the Parental Controls feature on the new Android app?  If the feature has been removed then why and when will it be reinstated? Firmware: AXR.0610.220518.13App version: 4.0.9Model Name: W21

1
plemans
Legends
1 year ago
K
The Many
kbizzThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 administration

Is there other way to administer the W21 router without surfboard central app?My surfboard central app is stuck at opening splash screen.If I uninstall/reinstall, it ask me to register again. After registering with the same email, the app stuck once validation code is entered.I have tried deleting the data/ cache and still the same issue.Please help. 

2
K
The Many
1 year ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Remote Access

Can I control/configure my mAX 121 remotely? 

4
plemans
Legends
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Can I use 4 mAX routers

I bought 2 pairs (4 total) of the W121’s, can I use all 4 together? 

4
S
Cable Modem Commandos
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Separate the 2.4 GHz and 5 GHz networks

Can I separate the 2.4 GHz and the 5 GHz network, my camera’s will only connect to the 2.4 network

2
S
Button Mashers
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Device Priority

What is the Device Priority setting on my W21?

1
S
Cable Modem Commandos
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Connecting Satellite with Ethernet

If I connect my satellite to main main with a really long Ethernet cable, will this give me a faster connection?

4
plemans
Legends
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
mAX Routers

I have 4 levels in my home and have 2 W21’s, can use the mAX Dash or W31’s with my W21’s?

1
D
Button Mashers
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
SBG8300 Bridge mode for mAX

Do I have to put my SBG8300 into bridge mode to setup a mAX mesh system with it?

1
plemans
Legends
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Bridge Mode

What is Bridge Mode for and when should I use it?

1
A
The Many
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Distance between routers

How far apart can I put my 2 mAX routers?

1
D
Button Mashers
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Port Forwarding

How do I setup port forwarding for my PS5?

1
D
Button Mashers
2 years ago
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Band Steering

Does the mAX use band steering?

1
D
Button Mashers
2 years ago
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