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mAX® (W21/W121) | mAX® Express (W11/W122)

mAX® Wi-Fi® 6 AX6600 Mesh Routers

  • 74 Topics
  • 203 Replies
74 Topics
G
The Many
GabeThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
New W21 fried?

I lost power with W21 satellite plugged into a surge protector. Now it cycles on about 2 minutes, dies, and repeats. I tried hard reset and same. It only gives me the onboarding signal a few seconds and restarts. When power first came back on the satellite failed to reconnect and was disappeared from the surfboard app. I’m really thinking it’s faulty. The main W21 is working great. 

1184
S
Wi-Fi Warriors
10 months ago
M
The Certified
mhconleyThe Certified
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
SURFboard Central Error Code: 0015-1805

I recently changed phones from an iPhone XS Max to an iPhone 15 Pro Max. SURFboard Central was installed and working perfectly on my iPhone XS Max. When using SURFboard Central on my iPhone 15 Pro Max connected to my SURFboard Wi-Fi network I get the above error. The phone is connected to the Wi-Fi network. When I turn off cellular service I get the same error. If I choose Try Again I get the same error. If I choose Continue Onboarding I eventually get to a screen that says “To continue, manually connect to the (SURFboard-Onboarding) SSID through your mobile phone setting.” That SSID is not available and the phone is still connected to the SURFboard Wi-Fi network. How do I get out of this error loop without resetting my entire network and the several dozen devices connected to it?

3441
M
The Certified
1 year ago
M
The Many
MjlloydThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
No internet when connecting to W121 LAN port via switch

I have cable modem > W121 > Ethernet Switch > devices. Some of the devices show up on the app as connected via Ethernet, but they don’t have internet connection. Wi-Fi internet connections are working properly.

692
S
Wi-Fi Warriors
1 year ago
J
The Many
j-bachThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How can I check my router logs?

I’ve been having issues with my internet provider (Xfinity) who has told me I used 400 Gb of data in one day (a third of my allowable amount) in November (on a day my kids were in school, my wife was at work, and I was flying to a conference). It seems to have happened a second time, possibly on the same day of the month now in December. Since I don’t have Xfinity equipment, they say they can’t see my event logs for the modem or history for the router and told me I need to submit the logs to them for them to review. When I try to pull my Arris modem event log (SB6141), it is blank every single time. When I try to find a way to pull logs/history for my router (W121), I’m told to use the Surfboard Central Mobile App but it doesn’t show any history (or I just can’t figure out how to see it). Can you please help me pull the logs I need so I can see what could possibly be consuming 400 Gb of data in a single day from my network?

5651
S
Wi-Fi Warriors
1 year ago
S
The Many
siscoreg2The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Email Address Change in W121/W21

How can I change my email address on a wifi 6 mesh w121 system? Thanks

451
S
Wi-Fi Warriors
1 year ago
B
The Many
Bobm18The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 disconnected, now gives 0000-1303

I returned home from a trip to find my W21 base node not working and refusing to reconnect with the 0000-1303 error. The cable and modem work with a direct connection to my laptop, so those are fine. I tried a factory reset, it gives the same have an extra, unused w21 node, so tried it, same error.  I unboxed  a spare, unused w21 and tried setting it up. Same error.  Running Surfboard Central on iOS 16.  thanks

1513
B
The Many
1 year ago
W
The Many
WadetaThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Satellite not connecting in W21

w21 satellite not connecting says loading. I preformed a reset and it’s still flashing green and white.   

2293
S
Wi-Fi Warriors
1 year ago
S
The Many
salubryanThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W121 Not Able to Discern when a 2.4 GHz Device Wants to Use the Network; Need to Separate the 2.4 and the 5.0 GHz Networks

An answer was recently given to a community member about this topic and the reply was, “You cannot separate the 2.4 and 5 ghz networks. The mAX routers use an advanced technology and they would automatically choose the best Wi Fi radio for each client that connects to the network. If your client is still unable to connect to the 2.4 ghz, we recommend you to get in touch with the camera manufacture.”I have the same issue with devices that will only operate on a 2.4 GHz network.  Sending the questioner to the camera manufacturer is testimony to the fact that the mAX routers are not so advanced in technology. Before buying, I verified that the W121 had both 2.4 and 5.0 GHz capability, but had I known about this limitation of the ARRIS “advanced technology” not being able to discern when a 2.4 device is trying to connect, I would have gone elsewhere.  Does anyone know if this issue will be resolved anytime soon or if there is a software patch work-around in existence?

2775
plemans
Juggernaut
1 year ago
I
The Many
ibagoalieThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Set up router to old cable modem first or install new cable modem then new router - W21

I currently have a Netgear nighthawk gateway (ie modem/router along with an extender) and wanted to upgrade to mesh so decide to get a Arris S33 modem and a W121 max router/satellite.  I’m thinking of disabling the wireless radios on my nighthawk, setting up the W121 router/satellite  to talk to the nighthawk cable modem piece. Making sure everything works and is stable, THEN swap out the nighthawk to the S33 modem.  Has anyone done something similar? I’m too nervous to tear the current gear down and starting from scratch with the new gear.

2613
plemans
Juggernaut
1 year ago
Badog
The Many
BadogThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
VPN added in w21

Can a VPN be added to this AX6600 router? 

451
S
Wi-Fi Warriors
1 year ago
R
The Many
rb1776The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
ERROR CODE: 0000-1303 router failed to connect W121/W21

 tried all recommended recycle and reboots still wont connect. Error code keeps showing. My other mesh system connects right away, this new one keeps failing. Please help. Thank you

3741
S
Wi-Fi Warriors
1 year ago
S
The Certified
Seattle_DaveThe Certified
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How Can I Confirm after Wired Backhaul? W121

I have a pair of W121 mesh wi-fi units.  I set it up with the 2nd unit upstairs and configured it with a wi-fi backhaul (wireless).  Worked.  Then I ran an ethernet cable to use Wired Backhaul.  How can I know the system is using the wire and not the wi-fi as before?   I combed through the app and see no indication the Wire is working.  How can I tell?

40515
C
The Certified
1 year ago
Badog
The Many
BadogThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
CHANGING DNS W121/W21

HelloI have the AX-6600 Surfboard Max W-21 & W-22 as my satellite connectivity from Century fiber to copper converter. I’d like to know if I can change the DNS in the W-21 router and if so how? TIA 

611
S
Wi-Fi Warriors
1 year ago
B
The Many
BauseericThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W121 LED Settings: Slider does not change brightness

I installed the W121main and satellite units yesterday. On both the main and the satellite units, the LED settings slider does not change the brightness. I have the app installed in two places, on an IPhone and IPad and neither slider will change the brightness.

713
S
Wi-Fi Warriors
1 year ago
A
The Many
AlScottThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Cannot connect to internet

ERROR CODE: 0000-1303 router failed to connectusing SBG 7600 to - tried all recommended recycle and reboots still wont connect

5023
S
Wi-Fi Warriors
1 year ago
K
The Many
kmckinneyThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Connecting wireless printer to W21 router

I have a wireless printer (HP LaserJet Pro M201dw) that I previously had connected to my network. Then I got an S33 cable modem and a mAX W21 mesh router, and the SSID for my network changed. When I tried to update the printer, the only options are to use WPS or PIN to connect to the router, at which point I realized that there’s no support for WPS on the W21 (even though the Q&A on Amazon said there was).In the FAQ in the Surfboard Central app, it says to just add the device like I did my modem/router, but when I click on ‘Add Device’ it says “You have added maximum two devices”.How am I supposed to add my wireless printer to the network?

1551
S
Wi-Fi Warriors
1 year ago
J
The Certified
JoledaThe Certified
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
satellite blinking led rings

I have four w121 units. One of them is blinking red twice and green once. I am trying to find out the meaning of this. Please help. Thanks,Dave

1487
J
The Certified
1 year ago
W
The Many
WMD75The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Change and expand mesh system

Have W33 Modem with W21 Router and W11 satellite. Need to expand coverage. P:urchased set of W121s. Do I need to replace W21 with W121 as primary router, remove W11 and add W121 and W21 as satellites or can I just add W121s as satellites to W21? 

531
N
Rockstar!
1 year ago
M
The Many
M3kgt88The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Slow wifi download speeds for W121 max mesh systems

I have fidium fiber 1gb download/upload speed, but the wifi download speed is only around 350mbs compared to 800mbs upload speed. Why is the wifi download speed so slow? How do I fix the slow download speed? I tried the ethernet connection and it shows 900mbs download and upload. The slow wifi download speed is tested on multiple speed tests websites (e.g. consolidated communications, xfinity, ookla, etc.). 

1021
S
Wi-Fi Warriors
1 year ago
E
The Many
ErnestHThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Need to connect W121

I have the same questions. I have two W121’s...one connects...the other doesn’t. /the only way I could get even one to work was to connect a LAN connection into the WAN port. I could never see the  private surfboard-onboarding wi-fi network that is supposed to popup. This may be because these W121s were previously connected to a different ARRIS surfboard.

1051
S
Wi-Fi Warriors
1 year ago
J
The Many
Jserrano171The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Wifi cable router with W121

When setting up the Max mesh W121/w21 to a Wifi router, does the router essentially a plain router?I have a SBG10 that I wanted to hook up to the mesh system so that I can have wifi coverage at 3 points in my house. But I guess I can’t do that, or I just haven’t figured it out?Can any of the arris wifi routers function as its own “node” for the mesh system?  Thanks!

1022
N
Rockstar!
1 year ago
M
The Many
MissingLinkThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Where did my satellite go?

Created new networkXfinity Modem/Router ->W121 base->W121 satall good, network healthy.lost power on satelliteSBC no longer shows satellite, its online (blue rings), wired devices are connected and working.All wireless connections show connected to Base?How do I get my satellite back online? carrying wifi load? 

944
M
The Many
1 year ago
R
The Many
RyncodyThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Adding third satellite for better wifi signal

I have a home that was doubled in size a few years ago, 4000sqft total, with some exterior walls now interior,  I have had several mesh systems and purchased the w121 system for its 5000sq ft coverage, so far I barely get good signal in my outer rooms, doorbell cams, and cams outside, my question,  can I add a 3rd max pro router as the main and use my 2  max w121 as the mesh system? I know I can add a 3rd w21 to the system but was thinking if I got the better max pro as the main router, I may get some better service in the main room and get longer signals. Or should I just get a new system all together? I've had the Google mesh, Samsung mesh and some linksys (older gen) that I didn't have too much luck with. 

2113
S
Wi-Fi Warriors
1 year ago
W
The Many
wallynvickiThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
AX6600 W121 and AX6600 W21 Compatibility

I want to add another AX6600 to my network.  I currently have (2) AX 6600 W121.  Will a AX6600 W21 work with the other AC6600 W121sthank you 

762
W
The Many
1 year ago
R
The Many
Rob WallaceThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W121 IOS App will not complete set up ?

Part of the 2022 W121 Beta program it ran really well until the App update early in the year, since then I have no access as the downloaded update stalls at the setup screen, My contact is now unresponsive and after a recent power cut I dont know how I got them back on but I did, my worry is going forward if this happens again and I cant get them back up I will be a bit stuck.I sign into the App and get to “Set up you home network” and it just spins, I would try a factory reset but my concern is help to get back online if that fails, I cant even tell you what version it is ?It was all going so well ………………..

862
R
The Many
1 year ago
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