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DOCSIS 3.0 and 3.1 cable modems

1399 Topics

jscThe Many

GUI web portal doesn't work on SB8200

The manual instructs me to open a browser & enter an IP address to log in to change the name / password for the modem. When I do so, I get an error message saying the site can’t be reached. I’ve tried on 3 different browsers and I get the same error message. I have the SB8300.

623

14 days ago

rmnordlundThe Many

asked in SB8200

SB8200 - how to use the modem with ethernet input from ISP

I have an ethernet cable input from my provider (Reliance Connects). How do I connect it to the SB8200 modem?

192

15 days ago

JosephBapThe Many

asked in S33 | S34

S33 blinking Green light

Hello, my surfboard S33 is stuck in green blinking light mode, I tried following steps I saw on another thread to fix it, nothing worked. Even tried restoring it to factory settings

261

16 days ago

David HanleyThe Many

asked in SB8200

security code Wi-Fi to connect the device

I had to recently do a complete recovery on one of our laptops. I can't find my security code needed to start my wifi. We bought the Arris in June of this year

111

16 days ago

Steve K.The Many

asked in S33 | S34

surfboard s33v3 no connection to wifi . cox cable

Cox, communication, changed my modem to my new arris.Surfboard model S33V3. However, I cannot get it to connect to wifi.

321

18 days ago

jken75The Many

asked in SB8200

sb8200 modem reboots randomly several times a day

I have an sb8200, and it reboots randomly several times a day. The cable company says everything looks good on their side. Is this a sign of a bad modem? I checked all the connections and reset the modem to factory settings, but even after doing that, it still reboots, kicking us off all our streaming devices.

711

18 days ago

WVZR-1The Many

asked in SB8200

SB8200 Comcast/Xfinity slow speed internet Issues

**** Excuse the SN8200 in the title ***** Moderator can you fix please? **** I had a T25 VOIP modem but dropped VOIP and the T25 was only functioning at maybe 75% of an advertized connection of 500 generally much less maybe 275 or less. This SB8200 doesn’t seem to perform much better or maybe worse from time to time. These are images from a 3 hour fresh Comcast/Xfinity connection and I have used the ‘reset’ depress on it. Channels 33 and 34 interest me. The channels that aren’t in the image are similar to what’s in those that can be seen. What about the errors on boot that I see?Channel 33 on a fresh boot was 3.7dBmV 40.5dB 123553490 519The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Time Priority Description 11-29-2024, 15:40:38 Critical(3) Started Unicast Maintenance Ranging - No Response received -

959

18 days ago

MsbnakThe Many

asked in S33 | S34

S33v2 solid white light upon powering, no connection, reset fails, buzzing moise

I’ve had this S33v2 device in place with eero 6+ mesh devices and Xfinity ISP since Aug of 2023…it worked well until 2 days ago. The WiFi dropped, I assumed it to be a temporary Xfinity outage. After several hours I checked the modem and it had a solid while (greenish) light, normally its blue. The device was making a high pitched buzzing noise that I hadn’t previously heard. I disconnected both the power and coax, waited and reconnected…the light immediately turned solid white upon connecting power. I attempted to reset the device via the recessed reset button on the bottom of the device. I followed the instructions in the user manual holding the reset button for over 7 seconds, the light never changed from solid white. I’ve attempted several more times, holding the reset for up to a full minute, same result, the light never changes from solid white. Disconnecting the coax and connecting only power, the light goes immediately solid white. To rule out faulty coax, Ii swapped the cable

702

18 days ago

S33noiseismakingmecrazyThe Many

asked in S33 | S34

Noise pitch on S33

I have an active warranty and my s33 modem is making noises and driving my entire family mad. How do I file a claim?

DocRodgThe Many

Arris surfboard sb8200 connected with service provider and double checked - registered modem and still no internet

512

18 days ago

kyler4The Many

asked in Modem - General

Modem

I am attempting to follow the prompts in the app to set up my modem. However the led lights do not turn on as expected. What do I do?

172

19 days ago

ericdebakerThe Many

asked in S33 | S34

s33 modem and router work but can't connect to network

I tried adding another s33 modem for garage using bridge mode. Didn't appear to work so I disabled bridge and now I can't connect back to my network. Spoke to isp and said all is good on their end. Please help!

426

19 days ago

GoBirdsThe Many

asked in S33 | S34

How do i initiate a warranty Claim for S33 V.1

My S33 is rebooting constantly, overheating to the point where I had to put a fan underneath it and it's no longer helping. How and where do I get the warranty process stated. My Modem is under warranty till 2025.

3783

19 days ago

JBlackThe Many

asked in S33 | S34

Arris Surboard S33v2 making constant noise after one year?

Hello, I purchased my Arris Surboard S33v2 from the ARRIS Amazon store on Jun 20, 2023, and I noticed it has been making a constant sounds lately when it was silent a month ago. I think I am also noticing buffering in videos when I was not before. What can I do while I’m still within the 2 year warranty?

996

23 days ago

Max 318The Many

asked in SB6183 | SB6190

arris sb6183 - Router connected , unable to access the Wi-Fi internet

I have the arris sb6183 and bought a router and I can’t find name on the app and still won’t let me connected to the internet on my ps5

161

23 days ago

Jim StanleyThe Many

asked in SB8200

Adding a VPN to Arris SB8200

Is it possible to load my VPN to my Arris Modem and route it through a VPN router to cover all devices in my house? If so, are there instructions somewhere to load the VPN to the modem? Are there any special things I need to do in order for this to work? Let me know. ThanksJim

271

23 days ago

BrentthediscerThe Many

asked in Modem - General

Arris-f845

Can I change the password on my Arris f845 modem router without the use of the internet?

141

24 days ago

Decola513The Certified

asked in S33 | S34

sURFBoard Central just re-downloaded it and it’s totally different

Not liking the changes some of my devices didn’t come through doesn’t show whether it’s 5G or 2.4 very dissatisfied. Can I change back I tried.

314

25 days ago

tactrixThe Many

asked in Modem - General

Why aren't you making modems with fans in them?

Your modems, and pretty much every other modem on the planet are designed with no fans. As a result when you get above a very moderate speed of 20MB per second your modems start to overheat and then crash once they reach around 100 degrees. Extremely preventable problems if you would just install a fan, but for some odd reason no manufacturer does. And as a result every single modem from every company has this issue. Just install a fan, and it will fix it.

5312

25 days ago

Stasha4eThe Many

asked in SB8200

cant get my Arris SB8200 to stay connected

In the app I get the modem to connect to my internet and then when I try to sign into the app to use it it tells me it lost the connection try again. Many try’s help!

333

25 days ago

PlannermannThe Many

asked in S33 | S34

S34 - Unable to activate the modem with COX

Well after talking to Cox on the phone and in the store, they can’t activate my new S34 modem. This company really needs to stop advertising that it is compatible, because in Las Vegas, it is not. I hope Amazon will take it back, if not I wasted 200 bucks for nothing.

653

25 days ago

bizModemThe Many

asked in SB8200

SB8200v3 occasionally crashes - Comcast says that they have no control over firmware

I am aware that there are other firmware related posts but am lost about what to do next.We are Comcast Business internet customers and decided to get our own SB8200v3 modem and WiFi router as the Comcast modem / router combinations didn’t offer the features we needed. The modem however crashes every few weeks, what is a problem when I am not in the office as people struggle to trouble shoot and reboot the modem.I spoke today twice with the Comcast support, both associates claimed that they have no access to my modem, what I however believe is not true.Can somebody direct me to how I can get the firmware checked and updated if possible?I currently have the firmware version ( edited personal information )

756

25 days ago

Tiny_Tim4The Many

asked in SB8200

How to update the user Name on http://192.168.100.1?

I was able to locate how to update my Password, however I would also like to change the user name to something other than simply “admin”. Where is there a link to accomplish a user name update?

612

25 days ago

Leahpia618The Many

asked in SB8200

Can't reach Arris System basic setup page on modem SB8200

My wifi went down, I think its my 6 year old router. I bought a new wifi 7 router but it hasn’t arrived yet. I did the factory reset on my SB8200 modem, and I’m trying to reset my wifi name and password. I’ve never reset the password before (ya, I know you are supposed to for security- I had a friend setup the modem when it was new about 2 years ago). I’m connected to my modem with an ethernet cable, and when I type in 192.168.0.1, I get into an arris page, but it does not have the “system basic set-up” like the youtube help videos show. Here’s what I see: I have an old Dell XPS computer from 2015 with windows 10. How can I access the basic setup page to change my wifi password? Thanks!

1252

27 days ago

SURFboard SupportWi-Fi Warriors

published in Modem - General

Workaround: Accessing the Cable Modem Status PageF.A.Q.

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem. NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router. Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address. Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings. Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0 Default Gateway or Router: 192.168.100.1 DNS addresses are not needed to access the modem’s status page Save the WAN settings. Browse to 192.168.100.1 with th

842522

28 days ago

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